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Patient Administrative Associate - Kidney Clinic & Renal Transplant - Regular Full-Time 2026-18026 (2026-18026)
Sunnybrook
Toronto, ON
Full-time
The Kidney Clinic and Renal Transplant PAA is an integral member of the renal program team.
Patient Administrative Associate - Fracture Clinic - Casual 2026-16926 (2026-16926)
Sunnybrook
Toronto, ON
Other
Provide advanced PAA support to the Fracture Clinic
Patient Administrative Associate - Barzakay Clinic - Temporary part-time - 2026-17675 (2026-17675)
Sunnybrook
Toronto, ON
Part-time
…collaborative space. The Yuval and Lori Barzakay Brain Health Clinic, located within the GHBSC, is looking for a dynamic, self-motivated, dedicated individual to join our team as Patient…
Added 3 months ago
Patient Administrative Associate - Barzakay Clinic - Temporary full-time - 2026-17745 (2026-17745)
Sunnybrook
Toronto, ON
Full-time
…collaborative space. The Yuval and Lori Barzakay Brain Health Clinic, located within the GHBSC, is looking for a dynamic, self-motivated, dedicated individual to join our team as Patient…
Patient Administrative Associate - Transfusion Medicine Clinic - Regular Part-Time 2026-18281 (2026-18281)
Sunnybrook
Toronto, ON
Part-time
The Transfusion Medicine Clinic Patient Administrative Associate (PAA) is responsible for co-ordination of patient flow and patient activities; administrative services for patient care…
Clinic Experience Associate
CBI Health
Milton, ON
Part-time
The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to…
Clinic Experience Associate
CBI Health
Calgary, AB
Part-time
The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to…
Added 1 month ago
Clinic Experience Associate
CBI Health
Lasalle, ON
Full-time
The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to…
Evening Clinic Experience Associate
CBI Health
Brampton, ON
Part-time
The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to…
Added 1 month ago
Clinic Experience Associate
CBI Health
Saskatoon, SK
Full-time
The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to…
Clinic Experience Associate - Coverage Role
CBI Health
Surrey, BC
Part-time
Removing friction, anticipating and easing challenges are second nature for the Customer Experience Associate. They make it easy for clients, team members and stakeholders (referral sources…
Added 3 days ago
Clinic Experience Associate
CBI Health
North Battleford No. 437, SK
Full-time
The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to…
Patient Administrative Associate - Neonatal Intensive Care Unit - Casual 2026-18567 (2026-18567)
Sunnybrook
Toronto, ON
Other
The PAA is responsible for staffing, scheduling, payroll and other administrative support as required to the Neonatal Intensive Care Unit and Neonatal Follow up clinic.
Added 1 month ago
Part-time Clinic Experience Associate - Port Hawkesbury
CBI Health
Port Hawkesbury, NS
The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to…
Added 1 month ago
Part-time Clinic Experience Associate - Port Hawkesbury
CBI Health
Port Hawkesbury, NS
Part-time
The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to…
Administrative Associate/Receptionist - Clinic
TELUS
Montreal, QC
Our clinic brings together a dynamic and passionate team committed to delivering an exceptional client experience and fostering high-quality patient interactions. As an Administrative…
Associate Dentist - Dr. Kohli Dental Clinic
dentalcorp
Carbonear, NL · Dr. Kohli Dental Clinic
Full-time
Looking for a practice where mentorship is real, teamwork comes naturally, and you can focus on providing great patient care while continuing to grow as a clinician?
Added 1 month ago
Part-time PTA/Clinic Experience Associate
CBI Health
NS
Part-time
The Clinic Experience Associate/ Physiotherapist Assistant (CEA/PTA) is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are…
Part-time PTA/Clinic Experience Associate - Phoenix
CBI Health
Sydney Indian Reserve No. 28A, NS
Part-time
The Clinic Experience Associate/ Physiotherapist Assistant (CEA/PTA) is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are…
Optical Sales Associate
HealthOne
Toronto, ON
Ensure seamless clinic flow by providing reliable administrative support and adhering to clinic policies and procedures.
Added 1 month ago
Optical Sales Associate
HealthOne
Toronto, ON
Ensure seamless clinic flow by providing reliable administrative support and adhering to clinic policies and procedures.
Added 1 month ago
UCVM Community Care Clinic Locum Veterinarian, Faculty of Veterinary Medicine
University of Calgary
Calgary, AB
Full-time
The Locum UCVM Community Care Clinic Veterinarian reports to the Associate Dean, Faculty Affairs and Development, and works under the guidance of the Small Animal Community Veterinary…
Added 2 days ago
Director, Finance & Procurement
University of Toronto
Toronto, ON
Working independently under the general direction of the Chief Administrative Officer (CAO), the Director, Finance and Procurement provides strategic leadership, counsel/advise, expertise…
Added 11 days ago
Receptionist/Clinic Flow Coordinator (Perm)
Medcan
Markham, ON
$47,831 to $65,767.25 CAD / year
Full-time
Medcan is recruiting for a full time Front Desk Associate / Clinic Flow Coordinator at our Markham location! The position requires high energy and enthusiasm, an appreciation for detail, an…
Physiotherapist
MediFlex Talent Solutions
Oakville, ON
$100,000 to $110,000 CAD / year
Full-time
The clinic also provides administrative support, allowing practitioners to spend their time treating patients, developing relationships and building their practice rather than managing the…

CBI Health

Clinic Experience Associate

Calgary, AB, T1Y 5S3, Canada

Job type: Part-time
Posting language: English
Posted: Sep 3, 2026

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Original job description

Clinic Experience Associate – Calgary Sunridge, AB

Schedule: Monday, Tuesday, Thursday and Friday: 2:00pm - 7:00pm. Saturday: 9:00am - 3:00pm.

About Rehabilitation Services

CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists, Kinesiologists, Occupational Therapists, Psychologists, Counseling Therapists, Massage Therapists, Consulting Physicians and a Professional Support Staff, that all care for our clients. We offer a wide variety of evidence-based rehabilitation services from acute musculoskeletal and neurological injuries, chronic/persistent pain conditions, chronic health conditions, acute/chronic concussion, and mental health conditions, helping our clients regain mobility and enjoy a better quality of life. Our services focus on the individual, meaning we design our treatment plans around unique needs and goals, adhering to best practices and consistently delivering the highest standards of quality care for the best possible outcomes for our clients.

About this opportunity

The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to ensure all clients come into our clinics feeling welcome, supported, and heard. This will be achieved by creating a warm and inviting clinic environment, supporting clients with questions, and anticipating challenges with a solutions-focused approach. You will also play a key role in assisting with client scheduling, as well as other administrative duties, and ensuring effective operational flow within the clinic for both clients and colleagues.

Overall, the Clinic Experience Associate contributes to the success of the clinic by ensuring that the overall experience for those who interact with us exceeds expectations. This is accomplished by providing a personalized client experience, ensuring full and effective schedules, and offering excellent administrative support.

A Clinic Experience Associate’s passion for making a difference for others shows in what they do and how they do it. They respect and value everyone, do what they say they will do, work with the team to support one another, and are committed to learning, improving and growing.

Take an inside look at what you’ll do each day

Create a welcoming environment for clients, guests, team members and stakeholders
Respond to in-person, telephone and digital (email and SMS through Clinicmaster) inquires promptly and always within 24 hours
Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible
Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware
Schedule private/acute clients effectively based on the client’s Care Plan as set out by their clinician(s)
Schedule to maximize opportunity for client access to care (including access to online booking)
Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
Maintain confidentiality of client records and personal and personal health information at all times
Facilitate effective flow within the clinic

What you need to be successful

A natural ability to connect with people and build strong relationships
Demonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skills
Be Pro-active and Results-oriented
Strong written and verbal communication skills
Ability to switch between tasks quickly and with ease
Excellent time management and organizational skills with attention to detail
Excellent listening and observational skills
Strong computer literacy with various applications and programs (Microsoft Office)
Strong customer service skills
Ability to work independently and as part of a cohesive team

Who you are

You are an outgoing and energetic people person. When someone approaches your area, you instinctually smile, say hello, and welcome them. You can instantly build rapport and trust with people, just by being your authentic self. You are a naturally empathetic person and enjoy making people feel comfortable, heard, and taken care of. You thrive in a fast-moving environment, love to problem solve, and to make things better for anyone you encounter.

If this sounds like you, we would love to speak with you and share our story and passion for helping others with you.

What CBI Health offers you

Continuous learning and skills development, including growth and leadership opportunities
Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits
Flexible hours, which allow work-life balance and focus on quality of life

About Us

CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join CBI Health and find where your better begins. Learn more at cbihealth.ca.

CBI Health is proud to be recognized by Deloitte as one of Canada’s Best Managed Companies for the 16th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

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More about this job

Responsibilities

The Clinic Experience Associate is responsible for creating a welcoming environment, managing client scheduling, and providing administrative support to ensure effective clinic operations. They act as the primary point of contact for clients, addressing inquiries and resolving challenges to maintain high standards of service.

Requirements

Successful candidates must possess strong communication and interpersonal skills, with the ability to build rapport and solve problems effectively. Proficiency in Microsoft Office and the ability to manage multiple tasks in a fast-paced environment are essential for this role.

Skills

Customer service
Scheduling
Problem solving
Communication
Time management
Organizational skills
Computer literacy
Microsoft Office
Interpersonal skills
Relationship building
Attention to detail
Active listening
Administrative support
Conflict resolution

Benefits

Continuous learning and skills development
Growth and leadership opportunities
Competitive compensation
Comprehensive benefits and rewards package
Group health benefits
Dental benefits
Vision benefits
Flexible hours

Visa sponsorship

Not detected in the job text

Keywords

Clinic Experience Associate
Rehabilitation Services
Healthcare
Administrative Support
Client Scheduling
Clinicmaster
Customer Service
Patient Care
Operations
Communication
Problem Solving
Microsoft Office
Data Entry
Client Portal
Health Information Privacy

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