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Added 14 mins ago
Sales Associate - Kildonan Place Winnipeg
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Winnipeg, MB
Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals.
Added 14 mins ago
Manager, Supply Planning
Canadian Blood Services
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB · Saint John, NB · St. John's, NL · Dartmouth, NS · Brampton, ON · Ottawa, ON · Toronto, ON
Reporting to the Associate Director, Integrated Supply Chain Planning, you will develop and implement supply and inventory planning strategies, establish standards and governance processes,…
Added 14 mins ago
MR
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- $25 CAD / hour
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Part-Time Sales Associate – Nespresso (Floater)
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T
Personal Banking Associate Trainee
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- Full-time
…competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at…
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Customer Experience Associate - Lasalle (Full-time, 37.5/week)
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- Full-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 14 mins ago
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Personal Banking Associate Trainee
TD
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- Full-time
…competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at…
Added 15 mins ago
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Housekeeping Supervisor
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Bracebridge, ON
- Full-time
Support the team in meeting productivity, quality, and guest satisfaction standards.
Added 15 mins ago
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Client Associate (IR licensed) Wood Gundy
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Added 29 mins ago
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- Full-time
Added 29 mins ago
B
Personal Banking Associate
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- Full-time
Added 29 mins ago
B
Personal Banking Associate
BMO
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Added 29 mins ago
Retail Sales & Delivery Associate
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Added 29 mins ago
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Added 29 mins ago
G
Warehouse & Delivery Assistant
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Added 29 mins ago
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Perform other duties where needed to support the team.
Added 29 mins ago
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Perform other duties where needed to support the team.
Added 29 mins ago
SALES ASSOCIATE
Boutique La Vie En Rose
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Perform other duties where needed to support the team.
Added 29 mins ago
MS
Retail Sales Consultant (Part Time)
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Milton, ON
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We are currently looking for 1 Part Time Retail Associate to join our Milton location.
Added 29 mins ago
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Added 29 mins ago
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…minimize loss to the Company. An APS must uphold integrity, support key AP processes, address malicious activity concerns, and prioritize associate and customer safety while staying aligned…
Added 29 mins ago
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…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 29 mins ago
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Loss Prevention Specialist Full Time (RICHMOND HILL)
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…minimize loss to the Company. An APS must uphold integrity, support key AP processes, address malicious activity concerns, and prioritize associate and customer safety while staying aligned…
Added 29 mins ago
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Added 29 mins ago
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Lot Associate Part-Time - 7160 North Bay
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The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 29 mins ago
TH
Sales Associates Part-Time - 7160 North Bay
The Home Depot Canada
North Bay, ON
- Part-time

CBI Health

Clinic Experience Associate

Courtenay, BC, V9N 2T3, Canada

Hourly Rate Range: $21.00 - $23.00 · Part-time

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Job details

Pay: Hourly Rate Range: $21.00 - $23.00
Job type: Part-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Part-Time Clinic Experience Associate – Courtenay, BC

Expected start date is Mid December 14, 2026 or January 4, 2027
Approx hours per week:20
Hourly Rate Range: $21.00 - $23.00

About Rehabilitation Services

CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists, Kinesiologists, Occupational Therapists, Psychologists, Counseling Therapists, Massage Therapists, Consulting Physicians and a Professional Support Staff, that all care for our clients. We offer a wide variety of evidence-based rehabilitation services from acute musculoskeletal and neurological injuries, chronic/persistent pain conditions, chronic health conditions, acute/chronic concussion, and mental health conditions, helping our clients regain mobility and enjoy a better quality of life. Our services focus on the individual, meaning we design our treatment plans around unique needs and goals, adhering to best practices and consistently delivering the highest standards of quality care for the best possible outcomes for our clients.

About this opportunity

The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to ensure all clients come into our clinics feeling welcome, supported, and heard. This will be achieved by creating a warm and inviting clinic environment, supporting clients with questions, and anticipating challenges with a solutions-focused approach. You will also play a key role in assisting with client scheduling, as well as other administrative duties, and ensuring effective operational flow within the clinic for both clients and colleagues.

Overall, the Clinic Experience Associate contributes to the success of the clinic by ensuring that the overall experience for those who interact with us exceeds expectations. This is accomplished by providing a personalized client experience, ensuring full and effective schedules, and offering excellent administrative support.

A Clinic Experience Associate’s passion for making a difference for others shows in what they do and how they do it. They respect and value everyone, do what they say they will do, work with the team to support one another, and are committed to learning, improving and growing.

Take an inside look at what you’ll do each day

Create a welcoming environment for clients, guests, team members and stakeholders
Respond to in-person, telephone and digital (email and SMS through Clinicmaster) inquires promptly and always within 24 hours
Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible
Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware
Schedule private/acute clients effectively based on the client’s Care Plan as set out by their clinician(s)
Schedule to maximize opportunity for client access to care (including access to online booking)
Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
Maintain confidentiality of client records and personal and personal health information at all times
Facilitate effective flow within the clinic

What you need to be successful

A natural ability to connect with people and build strong relationships
Demonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skills
Be Pro-active and Results-oriented
Strong written and verbal communication skills
Ability to switch between tasks quickly and with ease
Excellent time management and organizational skills with attention to detail
Excellent listening and observational skills
Strong computer literacy with various applications and programs (Microsoft Office)
Strong customer service skills
Ability to work independently and as part of a cohesive team

Who you are

You are an outgoing and energetic people person. When someone approaches your area, you instinctually smile, say hello, and welcome them. You can instantly build rapport and trust with people, just by being your authentic self. You are a naturally empathetic person and enjoy making people feel comfortable, heard, and taken care of. You thrive in a fast-moving environment, love to problem solve, and to make things better for anyone you encounter.

If this sounds like you, we would love to speak with you and share our story and passion for helping others with you.

What CBI Health offers you

Continuous learning and skills development, including growth and leadership opportunities
Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits
Flexible hours, which allow work-life balance and focus on quality of life

About Us

CBI Health supports both the physical and mental health and well-being of Canadians from coast to coast. We offer personalized rehabilitation services to help our clients live a healthy, active and independent lifestyle. We provide community-based rehabilitation including physiotherapy, sports medicine, osteopathic and chiropractic care for our clients, helping them regain mobility and enjoy a better quality of life. Our services focus on the individual, meaning we design our treatment plans around unique needs and goals, adhering to best practices and consistently delivering the highest standards of quality care for the best possible outcomes for our clients.

Learn more at cbihealth.ca.

CBI Health is proud to be recognized by Deloitte as one of Canada’s Best Managed Companies for the 16th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

#NREHAB

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More about this job

Responsibilities

The Clinic Experience Associate serves as the first point of contact for clients, ensuring a welcoming environment and providing administrative support. Responsibilities include managing client scheduling, responding to inquiries, and facilitating effective operational flow within the clinic.

Requirements

Successful candidates must possess strong communication and problem-solving skills with the ability to build rapport with clients. Proficiency in Microsoft Office and a proactive, results-oriented approach are essential for this role.

Skills

Customer service
Problem solving
Scheduling
Communication
Time management
Organizational skills
Computer literacy
Microsoft Office
Interpersonal skills
Relationship building
Active listening
Administrative support
Attention to detail
Teamwork

Benefits

Health benefits
Dental benefits
Vision benefits
Continuous learning
Skills development
Leadership opportunities

Visa sponsorship

Not detected in the job text

Keywords

Clinic Experience Associate
Rehabilitation Services
Customer Service
Administrative Support
Clinicmaster
Scheduling
Client Portal
Microsoft Office
Healthcare
Patient Care
Operations
Communication
Problem Solving
Time Management
Data Entry
Relationship Management
Professionalism

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