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Bilingual Customer Care Representative
Agricorp
Guelph, ON
Full-time
Are you looking for a meaningful career? Agricorp is seeking a Bilingual Customer Care Representative to join our Customer Care Services team to connect Ontario Farmers with Agricorp…
Bilingual (English & French speaking) Customer Care Representative
Agricorp
Guelph, ON
Full-time
Are you looking for a meaningful career? Agricorp is seeking a Bilingual Customer Care Representative to join our Customer Care Services team to connect Ontario Farmers with Agricorp…
Bilingual Customer Care Representative
Core-Mark International
Milton, ON
Full-time
As a Customer Care Representative, you will ensure that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing…
Bilingual Customer CARE Representative
Lincoln Electric
Toronto, ON
We are looking for a customer‑focused Bilingual Customer Care Representative to join our Customer Care & Distribution team. In this role, you will be at the center of the customer…
Bilingual Customer Care Representative
Baxter International Inc.
Mississauga, ON
Full-time
As a Bilingual Customer Service Representative, you take pride in representing Baxter and our products. Your solid understanding of our broad product line and belief in the benefits and…
Bilingual Customer Care Representative
Vantive
Mississauga, ON
Full-time
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful…
Bilingual Customer Care Representative
Vantive
Mississauga, ON
Full-time
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful…
Customer Care Representative (Bilingual)
Lineage Logistics
Montreal, QC · St. Laurent, Quebec
Full-time
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about…
Bilingual Customer Care Representative - Saint Laurent, QC (On-site)
Victaulic
Remote, Canada
Full-time · Remote
…700+ sales reps., Victaulic continues to innovate and exceed customer expectations worldwide. For more information, visit…
Bilingual Customer Care Representative
Culligan Quench
Toronto, Ontario · Montreal, Quebec
Full-time
Reporting to the Senior Customer Care Manager, the Bilingual Customer Care Representative is responsible for delivering world-class customer service by efficiently handling customer…
Bilingual Customer Service Representative
Turf Care Products Cana
Newmarket, ON
$50,000 to $65,000 CAD / year
Full-time
Turf Care Products Canada is seeking a highly motivated and customer-focused Customer Service & Parts Representative to join our growing team. This is a fully bilingual role requiring…
Representative, Customer Care
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
As a Representative Customer Care Agent, you will assist customers at the airport or during travel for any inquiries, changes or flight delays they may incur, by embodying the Air Canada…
Bilingual Customer Care Team Coordinator - Part Time
ParaMed Home Health Care
Ottawa, ON
Part-time
As a Bilingual Customer Care Representative, you will serve as the primary point of contact for clients and field staff, providing exceptional customer service in both English and French…
Representative, Customer Care
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, Quebec
Offer unparalleled customer service and exhibit care for our customers, travel agencies and consumers alike.
Bilingual Customer Care Team Coordinator - Part Time
Extendicare
Ottawa, ON · ParaMed Admin Office - Champlain (Hunt Club Rd.)
Part-time
As a Bilingual Customer Care Representative, you will serve as the primary point of contact for clients and field staff, providing exceptional customer service in both English and French…
Added 8 hours ago
Bilingual Care Access Representative
CBI Home Health
Mississauga, ON · Ottawa, ON · Toronto, ON
Full-time
CBI Home Health is looking to hire Care Access Representatives in Toronto, Mississauga or Ottawa.
Bilingual Customer Service Representative
Outlier
Toronto, ON
Up to $19 CAD / hour
Part-time
Bilingual Customer Service Representative – Passport Health
Bilingual Care Access Representative
CBI Home Health
Mississauga, ON · Ottawa, ON · Toronto, ON
Full-time
CBI Home Health is looking to hire Care Access Representatives in Toronto, Mississauga or Ottawa.
Customer Care Representative
Domtar Products
Montreal, Quebec · Lachine, Queb
Based out of our office located either in Montreal (Lachine) or Quebec City, we have a full-time opportunity for the position of Customer Care Representative.
Bilingual Customer Service Representative
Jumpstart Refugee Talent - Partner
Ottawa, ON · Toronto, ON
Full-time
Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer…
Clerk B - Customer Service Representative - Bilingual
City of Winnipeg
Winnipeg, MB
Full-time
Under the supervision of the Customer Service Supervisor, the Customer Service Representative plays a vital role in providing public-facing services at multiple service counters at the…
Représentant(e) du service à la clientèle – Bilingue, anglais/français (contrat de 3 mois) / Customer Care Associate – Bilingual, English/French (3 mo
Best Buy Canada
Vancouver, BC
Full-time
Customer Care Associate – Bilingual, English/French (3-month contract)
Représentant(e) du service à la clientèle – Bilingue, anglais/français (contrat de 3 mois) / Customer Care Associate – Bilingual, English/French (3 mo
Best Buy Canada
Vancouver, BC
Full-time
Customer Care Associate – Bilingual, English/French (3-month contract)
Bilingual Customer Service Representative
Magnet Search Group Inc.
Mississauga, ON
Full-time
Magnet is helping our client, a North American Consumer Product Organization look for a Bilingual Customer Service Representative to join their growing business and work out of their…
Bilingual Customer Support Representative (English/French)
Accenture
St. Catharines, ON
Full-time
As a Customer Support Representative, you will provide customer support through inbound chat interactions, assisting customers with a variety of service-related inquiries. You will deliver…

CBI Home Health

Bilingual Care Access Representative

Mississauga, ON, Canada
Ottawa, ON, K1H 8K2, Canada
Toronto, ON, M2N 6N5, Canada

Pay: Salary Pay Rate: The salary for this position is $39,000 per year.
Job type: Full-time

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Manage the scheduling of direct care staff in a high-volume contact center to ensure continuity of care for clients and families. Handle inbound/outbound calls, chats, and data entry while maintaining strong relationships with stakeholders and meeting KPIs.

Requirements

Requires a minimum of Grade 12 education and at least 2 years of experience in customer service or scheduling, preferably in a contact center. Proficiency in Microsoft Office and scheduling software is required, with French language skills and medical terminology knowledge considered assets.

Experience

2 to 5 years

Education

high school

Working hours

40 hours per week

Work arrangement

Hybrid

Skills

Scheduling
Customer Service
Coordination
Microsoft Office Suite
AlayaCare
Keyboarding
Telephone Etiquette
Problem-solving
Multitasking
Time Management
Medical Terminology
French Language
Data Entry
Intake Management
Stakeholder Communication
Healthcare Administration

Benefits

Reward and recognition programs
Earned-wage access
Comprehensive Benefit and Retirement packages
Employee discount and perk offerings
Employee Assistance Program
Paid orientation, training and development

Visa sponsorship

Not detected in the job text

Keywords

AlayaCare
Microsoft Office Suite
Contact Center
Healthcare Scheduling
Medical Terminology
KPIs
Person-centered Care
Data Management
Employment Standards
Collective Agreements
Bilingual
French
Intake
Care Coordination
Home Health

Original job description

Bilingual Care Access Representative

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire Care Access Representatives in Toronto, Mississauga or Ottawa.

Salary Pay Rate: The salary for this position is $39,000 per year.

Vacancy Disclosure: This job posting is for a new vacancy.

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
Comprehensive Benefit and Retirement packages.
Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
Employee Assistance Program.
Paid orientation, training and development with opportunities to grow your career.

The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, responding to scheduling requests, resolving issues, and ensuring continuity of care.

As the primary point of contact, the Care Access Representative must excel in problem-solving, communication, and multitasking to effectively coordinate care while balancing client needs and staff availability. By maintaining strong relationships with clients, families, care providers, and referral sources, they contribute to the delivery of high-quality, person-centered care.

What you will do

Efficient Scheduling: utilize scheduling software to optimize the assignment of care providers, ensuring client care plans are fulfilled promptly and accurately within a dynamic contact center setting.
KPI Achievement: Meet and exceed individual KPIs such as calls/chats per hour, quality assurance, and the successful scheduling of visits.
Stakeholder Communication: Maintain open lines of communication with clients, families, and care providers to ensure smooth scheduling processes. Address issues proactively and escalate when necessary.
Relationship Building: Cultivate and maintain positive relationships with care providers, clients, funders, and team members, considering individual needs in all decision-making processes.
Data Management: Accurately update and manage scheduling databases, client / care provider records, and care plans, ensuring all information is current and accessible for reporting and tracking.
Compliance: Adhere to Employment Standards legislation, collective agreements, and organizational policies and procedures.

What you will need to be successful

Educational Background: Minimum Grade 12 education.
Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Technical Skills: Proficiency in Microsoft Office Suite and experience with scheduling software (e.g., AlayaCare). Keyboarding speed of 35-45 words per minutes required.
Communication: Strong verbal and written communication skills, with excellent telephone etiquette.
Problem-solving: Results-oriented with strong problem-solving abilities.
Multitasking: Ability to manage multiple tasks in a fast-paced environment.
Organizational Skills: Excellent time management and organizational skills, with a keen eye for detail.
Computer Literacy: Advanced computer literacy with various applications and programs.
Medical Background: Knowledge of medical terminology or experience in medical administration is an asset.
Language Skills: Ability to communicate in French is an asset.
Healthcare Scheduling: Prior experience in healthcare scheduling is highly desirable.
Work Schedule: Availability to work in office.
Fluent in French

Availability Requirement / Commitment

By applying to this role, you are confirming that you are available to work during the following times:

Days: Monday to Sunday, including Statutory Holidays
Hours: 5:00 AM - 9:00 PM
Employees must be available to work any shift within this window and accommodate 1-2 hours of flexibility before or after scheduled times when required.

Schedules Details

You will be assigned a recurring schedule wherever possible
Schedules may change with advance notice due to business requirements
Schedules are released 4 weeks in advance
You will be scheduled 40 hours per week

Important!

This is not a fixed shift position
Applicants must maintain flexibility across the full operating hours
Candidates who cannot consistently work within these times will not be eligible for the role

Orientation

Orientation: September 28, 2026
Training will be from September 28, 2026, to October 6, 2026. All successful candidates must be available Monday to Friday 8:00am-5:00pm for the full duration of training.

Work Arrangement

This position is hybrid, combining remote and in-office work, with the potential to transition to full-time in-office in the future.

Work from Home Requirements

To be eligible for remote work, employees must meet the following requirements:

Access to a private and secure workspace at home to ensure confidentiality during all client and team communications
A proper home office setup, including an ergonomic deck and chair, to support comfort and productivity
A high-speed wired connection with the minimum speed test of 25 Mbps download and 5 Mbps upload
An active wired internet service plan
Ability to be on camera for all virtual meetings and calls

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

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