Find work in Canada.

328,145 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 1 day ago
Care Access Representative - Simcoe
CBI Home Health
ON · Simcoe, ON
Full-time
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff…
Added 1 day ago
Bilingual Care Access Representative
CBI Home Health
Mississauga, ON · Ottawa, ON · Toronto, ON
Full-time
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff…
Added 1 day ago
Care Access Representative - Calgary
CBI Home Health
Calgary, AB
Full-time
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff…
Added 1 day ago
Care Access Representative - Edmonton
CBI Home Health
Edmonton, AB
Full-time
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff…
Added 1 day ago
Care Access Representative - Mississauga
CBI Home Health
Mississauga, ON
Full-time
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff…
Added 1 day ago
Care Access Representative - Hamilton
CBI Home Health
Hamilton, ON
Full-time
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff…
Added 1 day ago
Care Access Representative - Toronto (North York)
CBI Home Health
Toronto, ON
Full-time
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff…
Added 1 day ago
Care Access Representative - Peterborough
CBI Home Health
Peterborough, ON
Full-time
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff…
Added 1 month ago
Bilingual Care Access Representative
CBI Home Health
Mississauga, ON · Ottawa, ON · Toronto, ON
Full-time
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff…
Added 8 days ago
Care Access Representative - Lethbridge
CBI Home Health
AB
Full-time
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff…
Added 8 days ago
Care Access Representative - Red Deer
CBI Home Health
AB
Full-time
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff…
Added 8 days ago
Care Access Representative - Medicine Hat
CBI Home Health
Medicine Hat, AB
Full-time
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff…
Added 4 hours ago
Cytology Technologist
Sanya’k̓ula
New Westminster, BC
Part-time
As a Cytology Technologist, your work plays a critical role in patient care. You’ll screen complex non-gynecological cytology specimens, apply standardized reporting systems, and contribute…
Added 6 hours ago
Cold Food Prep
Compass Group Canada
Burnaby, BC
Full-time
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified…
Added 7 hours ago
Member Experience Representative
YBC
Chilliwack, BC
Up to $18.85 CAD / hour
Part-time
As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues,…
Added 10 hours ago
Financial Service Representative - LendDirect Office 1561
Jobbe
Halifax, NS
$17.5 to $23.5 CAD / hour
Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 10 hours ago
Financial Service Representative - LendDirect Office 1561
Jobbe
Halifax, NS
$17.5 to $23.5 CAD / hour
Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 14 hours ago
Commerce Analyst 2 - Insurance
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Internal candidates should contact Human Resources Representative listed on the job posting with questions.
Added 24 days ago
Radiology Technologist II, X-Ray (Signing Bonus Available)
IWK Health
Halifax, NS
Full-time
…located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of…
Added 12 days ago
Program Manager
IDM Youth Services Inc
Langford, BC
Full-time
…employee supervision, service quality, person-centered planning, care team coordination, budget oversight, and regulatory compliance. The role ensures that services are delivered in…
Added 1 day ago
Chemicals sales representative
G&J Resources Inc
Markham, ON
Full-time
Added 1 day ago
Laboratory Assistant - Abbotsford Regional Hospital
Provincial Health Services Authority
Abbotsford, BC
Temporary
…factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of…
Added 1 day ago
Cytology Technologist
Provincial Health Services Authority
New Westminster, BC
Part-time
As a Cytology Technologist, your work plays a critical role in patient care. You’ll screen complex non-gynecological cytology specimens, apply standardized reporting systems, and contribute…
Added 1 day ago
Laboratory Assistant - Abbotsford Regional Hospital
Provincial Health Services Authority
Abbotsford, BC
Part-time
…factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of…
Added 20 days ago
Psychologist, Neonatal Follow Up Program (NFUP) - BC Women’s Hospital + Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
Part-time
…candidate will provide psychological support using family-centred care approach to families of patients in the Neonatal Follow Up Program. Neonatal Follow Up Program is one of the services…

CBI Home Health

Bilingual Care Access Representative

Mississauga, ON, Canada
Ottawa, ON, K1H 8K2, Canada
Toronto, ON, M2N 6N5, Canada

Pay: Hourly Pay Rate: The salary rate for this position is $43,000k per year.
Job type: Full-time
Experience: Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Working hours: 40 hours per week
Posting language: English
Posted: Sep 18, 2026

Apply About employer

Applications open in a new tab.

Original job description

Bilingual Care Access Representative

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire Care Access Representatives in Toronto, Mississauga or Ottawa.

Hourly Pay Rate: The salary rate for this position is $43,000k per year.

Vacancy Disclosure: This job posting is for a new vacancy.

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
Comprehensive Benefit packages.
Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
Employee Assistance Program.
Paid orientation, training and development with opportunities to grow your career.

The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, responding to scheduling requests, resolving issues, and ensuring continuity of care.

As the primary point of contact, the Care Access Representative must excel in problem-solving, communication, and multitasking to effectively coordinate care while balancing client needs and staff availability. By maintaining strong relationships with clients, families, care providers, and referral sources, they contribute to the delivery of high-quality, person-centered care.

What you will do

Efficient Scheduling: utilize scheduling software to optimize the assignment of care providers, ensuring client care plans are fulfilled promptly and accurately within a dynamic contact center setting.
KPI Achievement: Meet and exceed individual KPIs such as calls/chats per hour, quality assurance, and the successful scheduling of visits.
Stakeholder Communication: Maintain open lines of communication with clients, families, and care providers to ensure smooth scheduling processes. Address issues proactively and escalate when necessary.
Relationship Building: Cultivate and maintain positive relationships with care providers, clients, funders, and team members, considering individual needs in all decision-making processes.
Data Management: Accurately update and manage scheduling databases, client / care provider records, and care plans, ensuring all information is current and accessible for reporting and tracking.
Compliance: Adhere to Employment Standards legislation, collective agreements, and organizational policies and procedures.

What you will need to be successful

Educational Background: Minimum Grade 12 education.
Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Technical Skills: Proficiency in Microsoft Office Suite and experience with scheduling software (e.g., AlayaCare). Keyboarding speed of 35-45 words per minutes required.
Communication: Strong verbal and written communication skills, with excellent telephone etiquette.
Problem-solving: Results-oriented with strong problem-solving abilities.
Multitasking: Ability to manage multiple tasks in a fast-paced environment.
Organizational Skills: Excellent time management and organizational skills, with a keen eye for detail.
Computer Literacy: Advanced computer literacy with various applications and programs.
Medical Background: Knowledge of medical terminology or experience in medical administration is an asset.
Language Skills: Ability to communicate in French is an asset.
Healthcare Scheduling: Prior experience in healthcare scheduling is highly desirable.
Work Schedule: Availability to work in office.

Availability Requirement / Commitment

By applying to this role, you are confirming that you are available to work during the following times:

Days: Monday to Sunday, including Statutory Holidays
Hours: 6:00 AM - 10:00 PM
Employees must be available to work any shift within this window and accommodate 1-2 hours of flexibility before or after scheduled times when required.

Schedules Details

You will be assigned a recurring schedule wherever possible
Schedules may change with advance notice due to business requirements
Schedules are released 4 weeks in advance
You will be scheduled 40 hours per week

Important!

This is not a fixed shift position
Applicants must maintain flexibility across the full operating hours
Candidates who cannot consistently work within these times will not be eligible for the role
This is a fully on-site position, and successful candidates will be required to work from our office location on a full-time basis.

Orientation

Orientation: October 26, 2026
Training will be from October 26, 2026, to November 23, 2026. All successful candidates must be available Monday to Friday 8:00am-5:00pm for the full duration of training.

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

#HHWCLD

Apply About employer

More about this job

Responsibilities

The Care Access Representative manages the scheduling of direct care staff within a high-volume contact center to ensure seamless client care. They handle inbound and outbound communications, maintain accurate scheduling databases, and resolve issues to ensure continuity of care.

Requirements

Candidates must have at least 2 years of experience in customer service or scheduling and possess a minimum Grade 12 education. Proficiency in Microsoft Office and scheduling software is required, along with the ability to work a flexible, full-time on-site schedule.

Skills

Scheduling
Customer service
Data entry
Communication
Problem-solving
Multitasking
Time management
Organizational skills
Microsoft Office Suite
AlayaCare
Telephone etiquette
Medical terminology
Medical administration
French language
Healthcare scheduling

Benefits

Reward and recognition programs
Earned-wage access
Comprehensive benefit packages
Employee discount and perk offerings
Employee assistance program
Paid orientation
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Care Access Representative
Scheduling
Contact Center
Customer Service
AlayaCare
Microsoft Office
Healthcare
Data Entry
Intake
KPI Achievement
Quality Assurance
Medical Terminology
Medical Administration
Scheduling Software
Coordination
Person-centered care
Employment Standards
Time Management
Multitasking
Communication

Report this job