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Added 12 mins ago
K
Account Manager
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- Full-time
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Account Manager
d8eedab5-d750-47d2-ba1f-8bfec4820a1f
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CBI Home Health

Operations Supervisor

Brandon, MB, R7A 0M6, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 2 years of experience in a supervisor or leadership role in a service-focused organization
Posting language: English
Posted: Oct 27, 2026

Original job description

CBI Home Health is looking to hire an Operations Supervisor in Brandon, MB

Why CBI Home Health?

We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Here’s a closer look at our total rewards and benefits

Weekend premiums, travel pay and/or mileage reimbursement

Comprehensive benefits package including Group RRSP, extended medical and dental coverage

Employee Perks and Discount Programs through our partnership with Perkopolis

Employee and Family Assistance Program

Paid orientation, training and development with opportunities to grow your career

What you will do

The Operations Supervisor is responsible for supporting the Operations Manager in overall efficient operations of the community homes and SCS program. This may include coaching, performance management, scheduling and overall supervision of direct care providers. This role is responsible for creating a safe and secure home-like environment for supported individuals, families, and staff, ensuring policies and procedures are followed and licensing requirements are met.

Supervision and People Management  (50%)

        Create a high-performance culture, leading by example, through effective hiring, onboarding, performance management and mentoring/coaching of direct care providers
        Monitor staff schedules to ensure adequate staffing levels, continuity of care, and operational efficiency, where applicable
        Ensure adherence to policies and procedures as well as regional licensing requirements
        Manage the daily operation of assigned homes and provide direction to staff aligned with policies and procedures and standards of professional conduct
        Escalate issues/concerns to Operations Manager/Senior Management when required
        Assist in training and onboarding of direct care providers (and Team Lead in some regions) in collaboration with Clinical and Operations Managers as appropriate
        Ensure direct care providers are well aligned with the Key Accountabilities of their role and are meeting performance expectations, including execution (and creation where applicable) of recreation and activity plans
        Provide feedback and escalate any performance concerns to respective Operations Manager
        Complete probation and annual performance reviews
        Work in collaboration with Operations Manager, and Team Leads (if applicable), when there are challenging performance issues, engaging Human Resources for consultation and support as appropriate
        Monitor and track to ensure all mandatory and annual training requirements are complete and gaps addressed
        Report workplace injuries in reporting system and ensure the workplace injury report is forwarded to the appropriate Operations Manager

Effective Operations Management (30%)

        Supervise and provide direction to staff aligned with policies and procedures and standards of professional conduct
        Provide day-to-day operational supervision to ensure consistent home and program stability
        Participate in proactive workforce planning ensuring effective coverage across all service areas, where applicable
        Support with recruitment and onboarding of new staff – interviewing, training etc.
        Assist in ensuring that direct care providers are scheduled in the homes in accordance with the funding guidelines and Collective Bargaining Agreement –where applicable
        Collaborate with the Clinical team, Operations Managers to develop, and track monthly activity recreational plans
        Accountable for ensuring that home(s) are always well stocked with groceries, household, medical and home office supplies  
        Ensure cleanliness and maintenance of home
        Collaborate with the Clinical team to ensure follow through on contracted services, including the Individual Support Plan (ISP)/ Plan of Care (POC), Behaviour Support Plan (BSP) protocols
        Maintain supported individual and employee privacy in accordance with CBI Home Health policy and applicable provincial privacy legislation
        Support with monthly monitoring of supported individuals’ finances (e.g. expenditures, reimbursements, etc.) and escalate any discrepancies or concerns to the Operations Manager, or Operations Manager Lead as appropriate

Caseload Management and Reporting (20%)

        Assist Operations Managers to ensure accurate records of house petty cash and the supported individuals personal cash
        Assist with monitoring the supported individual’s finances (expenditures, reimbursements, may include reconciling the client’s personal funds at month end) and complete audits as per policy.
        Assist Operations Managers to ensure completion and submission of  recreation/activity summaries .
        Support with the tracking and completion of progress reports as outlined by respective funders
        Support the team in tracking and meeting KPI’s as developed by respective funders (where applicable)

What you will need to be successful

Minimum 2 years of experience in a supervisor or leadership role in a service-focused organization

Minimum 3-5 years of experience working directly with people with intellectual/developmental disabilities and/or mental health diagnosis and/or experience supporting vulnerable children/youth and adults that have experienced trauma

Previous experience in a Direct Support Specialist role is an asset

Demonstrated patient-centered focus with a commitment to providing quality care

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

#CBI-SCS

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More about this job

Responsibilities

The Operations Supervisor supports the Operations Manager in the efficient daily management of community homes and programs, including staff supervision and performance oversight. This role ensures a safe, secure environment for supported individuals while maintaining compliance with policies, procedures, and licensing requirements.

Requirements

Candidates must have at least 2 years of experience in a leadership role and 3-5 years of experience working with individuals with intellectual or developmental disabilities. A demonstrated commitment to patient-centered care and quality service delivery is essential for success in this position.

Skills

Operations management
Staff supervision
Performance management
Scheduling
Coaching
Mentoring
Recruitment
Onboarding
Crisis management
Policy compliance
Budget monitoring
Patient-centered care
Reporting
Conflict resolution
Team leadership

Benefits

Weekend premiums
Travel pay
Mileage reimbursement
Group RRSP
Extended medical coverage
Dental coverage
Employee perks and discount programs
Employee and family assistance program
Paid orientation
Paid training and development

Visa sponsorship

Not detected in the job text

Keywords

Operations Supervisor
Community Homes
SCS Program
Direct Care Providers
Performance Management
Staff Scheduling
Workforce Planning
Licensing Requirements
Individual Support Plan
Plan of Care
Behaviour Support Plan
KPI Tracking
Auditing
Human Resources
Intellectual Disabilities
Developmental Disabilities
Mental Health
Trauma-informed care
Direct Support Specialist
Patient-centered focus

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