Program Support Coordinator

Program Support Coordinator - Winnipeg

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is seeking a Program Support Coordinator based in Winnipeg to provide administrative and operational support to our Specialized Community Services (SCS) teams across six provinces nationwide.

Salary Range: The salary range for this position is $36,400 – $51,500 yearly.

Vacancy Disclosure: This job posting is for a new vacancy.

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

• Full-time Hybrid position, Hours are Monday to Friday from 9am to 5pm
• Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
• Comprehensive Benefit packages.
• Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
• Employee Assistance Program.
• Paid orientation, training and development with opportunities to grow your career.

The SCS Program Support Coordinator supports in ensuring operational excellence by acting as a key resource and providing exceptional internal customer service to operations and front-line team members. This position involves maintaining clear and consistent communication with funders, ensuring updates and relevant information relating to supported individuals are accurately documented and reported in line with organizational and funder requirements and standards of service delivery

What you will do

• • Provide administrative and operational support to ensure the effective day-to-day delivery of the SCS program.
  • Maintain accurate documentation, records, and reports in compliance with organizational, funder, and regulatory requirements.
  • Support People Leaders with tracking employee training, education, performance reviews, and other compliance-related activities.
  • Assist with incident reporting, investigations, disability management processes, and follow-up actions as required.
  • Collaborate with leadership and frontline teams to support operational efficiency and the consistent delivery of high-quality services.
  • Coordinate reporting, audits, and quality assurance activities to ensure standards, funder requirements, and service expectations are met.
  • Identify opportunities for process improvement and support the implementation of effective solutions that enhance service delivery.
  • Build positive relationships with internal stakeholders while providing excellent customer service and timely operational support.
  • Maintain the confidentiality, privacy, and dignity of supported individuals and their families.
  • Adhere to company policies, procedures, and health and safety standards in all aspects of the role.

What you will need to be successful

• Minimum of 3 years experience and knowledge in project coordination, administration, operations support, or a related role.
• Work experience and/or certification in Social Service/Health Service field is an asset.
• Clear Criminal Record Check with Vulnerable Sector Search
• Experience working in community based homes supporting individuals is an asset
• Exceptional organizational, communication, and customer service skills.
• Ability to manage competing priorities in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.
• Proficiency with Microsoft Office Suite and other computer applications

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.