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Added 14 mins ago
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Accessories Product Coordinator
BRP
Sherbrooke, QC
- Full-time
We are looking for an Accessories Product Coordinator to support the Global Accessory Product Strategy Team for Can-Am Side-by-Side Accessories. Under the responsibility of the Accessories…
Added 29 mins ago
GI
Materials Coordinator
Green Infrastructure Partners
Markham, ON · Commerce Valley Dr W, Markham, ON
- Full-time
Reporting to the EVP, the Materials Coordinator supports the planning and execution of raw material and product supply, and the successful delivery of product orders to customers. This role…
Added 29 mins ago
Clerk, Adolescent Crisis Response Program
Fraser Health
Abbotsford, BC
Under the general supervision of the Clinical Coordinator, Adolescent Crisis Response Program, performs a variety of secretarial and administrative duties.
Added 43 mins ago
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Digital Media Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
Provides input to the Coordinator by recommending equipment and supply purchases to support digital media production and to meet classroom AV needs
Added 43 mins ago
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Payroll and Benefits Coordinator
Nabors
NL · St John'S, NL
- Full-time
The Payroll and Benefits Coordinator takes total ownership of the accurate preparation and disbursement of unionized and non-unionized payroll and benefits. This position is accountable for…
Added 58 mins ago
CN
Digital Marketing & Content Coordinator
CULT NATION
Canada
- Full-time
You’ve used fan comments or platform data to decide what to make next.
Added 58 mins ago
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Human Resources Coordinator-Lachine
Silgan Plastics
Quebec, QC
- Full-time
The HR Coordinator at Lachine assists with the day-to-day human resources and administrative duties associated with the Lachine and Montreal plants. The HR Coordinator manages the…
Added 58 mins ago
CC
Client Services Coordinator
Canadian Cancer Society
Montreal, QC
- Temporary
Job Title: Client Services Coordinator (on a Casual basis)
Added 58 mins ago
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Franchise Development Communication Coordinator (Corporate Head Office)
Oxford Learning Centres Inc.
London, ON
- Part-time
Franchise Development Communication Coordinator Wanted
Added 58 mins ago
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Coordonnateur(trice), transport terrestre | Ground Transportation Coordinator
Delmar International Inc.
Montreal, QC
- Full-time
Added 58 mins ago
Distribution Coordinator - Contract
Brewers Retail Inc
Bolton, ON
We are currently searching for a Distribution Coordinator reporting to the Manager, Forecasting & Replenishment. This vacancy is a 14-month, full-time contract opportunity. This role is…
Added 58 mins ago
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QA Specialist
Entrust
Ottawa, ON · Canada - Ottawa
- Full-time
Entrust keeps the world moving safely by enabling trusted identities, payments, and data protection around the globe. Today more than ever, people demand seamless, secure experiences…
Added 58 mins ago
Administrative Assistant
Winnipeg Regional Health Authority
Selkirk, MB
Under the general direction of the Resident Systems Coordinator, the Administrative Assistant is responsible for reception and telephone duties, providing clerical and other administrative…
Added 59 mins ago
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Intern, Project Coordinator (8 Months)
Seaspan
North Vancouver, BC
- Full-time
The Intern, Project Coordinator will work within the IT Project Resource Centre (PRC) to provide foundational support for the Planning and Portfolio Sr. Manager and Project Managers. This…
Added 1 hour ago
NC
Shift Scheduling Specialist - 1 Year Term (Vancouver or Edmonton)
NAV CANADA
AB · Vancouver, BC
- Full-time
…scheduling tools as well as your ability to manipulate and analyze data will help you to stand out with your…
Added 1 hour ago
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Social Media & Student Engagement Coordinator
Dexterra
Charlottetown, PE
- $19 to $21.5 CAD / hour
- Full-time
We’re looking for a creative, outgoing, and food-loving individual to join our on-campus dining team at UPEI as a Student Engagement & Social Media Coordinator.
Added 1 hour ago
IA
Quality Coordinator
IMP Aerospace & Defence
Halifax, NS
- Full-time
Under the direction of the Quality Assurance Manager (QAM), the Quality Assurance Coordinator assists in all aspects of the ISO9001/AS9100 internal audit program to review and evaluate the…
Added 1 hour ago
FB
Human Resources Coordinator
Forbes Bros. Group of Companies
AB · Edmonton, AB
- Full-time
Forbes Bros. Group of Companies is seeking a detail-oriented and motivated Human Resources Coordinator to support the day-to-day HR operations of our Major Projects team. In this role,…
Added 1 hour ago
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Bilingual Property Services Coordinator (ENG/FR)
BGIS
Gatineau, QC
- Full-time
The Property Service Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). Provides…
Added 1 hour ago
E
Quality Assurance Specialist
Entrust
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Entrust keeps the world moving safely by enabling trusted identities, payments, and data protection around the globe. Today more than ever, people demand seamless, secure experiences…
Added 1 hour ago
SR
Fundraising Coordinator
Serenity Renewal for Families
Ottawa, ON · Vanier, ON
- Full-time
Serenity Renewal for Families is seeking a passionate and organized Fundraising Coordinator to join our dynamic team to help shape a best-in-class donor experience. Supported and mentored…
Added 1 hour ago
Sales Support Coordinator
Enercare
Toronto, ON
Complete sales appointment data entry including opportunity creation, scheduling and record all conversations in our customer database in a comprehensible way
Added 1 hour ago
Registered Nurse, Medicine - Royal Columbian Hospital
Fraser Health
New Westminster, BC
Assesses patients and collects information from a variety of sources using skills of observation, communication, data review and physical assessment. Makes a nursing diagnosis of the…
Added 1 hour ago
I
Operations Coordinator
Intelcom
AB · Edmonton
- Full-time
Added 1 hour ago
Regulatory Records Coordinator
Ontario Energy Board
Toronto, ON
…Manager, Applications Administration, the Regulatory Records Coordinator (RRC) is responsible for providing regulatory document management services in OEB adjudicative proceedings and…

CBI Home Health

Scheduling Coordinator – Calgary (Full-Time)

Calgary, AB, T2A 6R1, Canada

Salary: $38,025 per year · Full-time

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Job details

Pay: Salary: $38,025 per year
Job type: Full-time
Experience: Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 2, 2026

Original job description

Scheduling Coordinator - Care Access Representative - Calgary (Full-Time)

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire Care Access Representatives in Calgary.

Salary: $38,025 per year
Hours: Full-time, 40 hours per week
Location: On-site at our Calgary office
Start date: Paid orientation begins December 7, 2026
Vacancy Disclosure: This job posting is for a new vacancy.

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
Comprehensive Benefit packages.
Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
Employee Assistance Program.
Paid orientation, training and development with opportunities to grow your career.

The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, responding to scheduling requests, resolving issues, and ensuring continuity of care.

As the primary point of contact, the Care Access Representative must excel in problem-solving, communication, and multitasking to effectively coordinate care while balancing client needs and staff availability. By maintaining strong relationships with clients, families, care providers, and referral sources, they contribute to the delivery of high-quality, person-centered care.

What you will do

Efficient Scheduling: utilize scheduling software to optimize the assignment of care providers, ensuring client care plans are fulfilled promptly and accurately within a dynamic contact center setting.
KPI Achievement: Meet and exceed individual KPIs such as calls/chats per hour, quality assurance, and the successful scheduling of visits.
Stakeholder Communication: Maintain open lines of communication with clients, families, and care providers to ensure smooth scheduling processes. Address issues proactively and escalate when necessary.
Relationship Building: Cultivate and maintain positive relationships with care providers, clients, funders, and team members, considering individual needs in all decision-making processes.
Data Management: Accurately update and manage scheduling databases, client / care provider records, and care plans, ensuring all information is current and accessible for reporting and tracking.
Compliance: Adhere to Employment Standards legislation, collective agreements, and organizational policies and procedures.

What you will need to be successful

Educational Background: Minimum Grade 12 education.
Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Technical Skills: Proficiency in Microsoft Office Suite and experience with scheduling software (e.g., AlayaCare). Keyboarding speed of 35-45 words per minutes required.
Communication: Strong verbal and written communication skills, with excellent telephone etiquette.
Problem-solving: Results-oriented with strong problem-solving abilities.
Multitasking: Ability to manage multiple tasks in a fast-paced environment.
Organizational Skills: Excellent time management and organizational skills, with a keen eye for detail.
Computer Literacy: Advanced computer literacy with various applications and programs.
Medical Background: Knowledge of medical terminology or experience in medical administration is an asset.
Language Skills: Ability to communicate in French is an asset.
Healthcare Scheduling: Prior experience in healthcare scheduling is highly desirable.
Work Schedule: Availability to work in office.

Your schedule

Our clients count on us every day of the year, so our scheduling team works across a 7-day operating window. By applying, you’re confirming you’re available to work:

Days: Monday to Sunday, including statutory holidays
Hours: Any shift between 6:00 AM and 10:00 PM
Flexibility: Occasionally starting or staying 1–2 hours outside your scheduled shift when needed

What you can count on

Full-time hours: 40 hours every week
2 days off each week (days are based on business needs)
A recurring schedule wherever possible
Schedules posted 4 weeks in advance, so you can plan your life around them
Advance notice if your schedule needs to change

Good to know before you apply

This role has rotating shifts rather than a fixed schedule, so open availability across the full operating hours is required
We’re only able to move forward with candidates who can consistently work within these hours
This is a fully on-site role, working alongside your team at our Calgary office

Orientation and training

Your paid orientation starts December 7, 2026. Training runs from December 7, 2026 to January 4, 2027, Monday to Friday, 8:00 AM – 5:00 PM. You’ll need to be available for the full training period. It’s a great chance to learn the role with dedicated support before you start your regular schedule.

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

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More about this job

Responsibilities

The Care Access Representative manages the scheduling of direct care staff within a high-volume contact center to ensure seamless client care. They handle inbound and outbound communications, maintain accurate scheduling databases, and resolve scheduling issues while adhering to organizational policies.

Requirements

Candidates must have at least a Grade 12 education and a minimum of 2 years of experience in customer service, scheduling, or coordination. Proficiency in Microsoft Office, scheduling software, and strong multitasking abilities are required for this on-site role.

Skills

Scheduling
Customer service
Data entry
Problem-solving
Multitasking
Communication
Telephone etiquette
Time management
Organizational skills
Microsoft Office Suite
AlayaCare
Medical terminology
Medical administration
Contact center operations

Benefits

Reward and recognition programs
Earned-wage access
Comprehensive benefit packages
Employee discount and perk offerings
Employee assistance program
Paid orientation
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Scheduling Coordinator
Care Access Representative
Contact Center
Healthcare
AlayaCare
Microsoft Office
Data Entry
Customer Service
Scheduling Software
Medical Terminology
Medical Administration
KPI Achievement
Quality Assurance
Client Care
Staff Coordination
Administrative Support

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