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Added 12 mins ago
E
Bill and Pay Coordinator
Extendicare
Kitchener, ON · ParaMed Admin Office - WW (Manitou Dr.)
- Full-time
The Bill and Pay Coordinator will support the Operations team through effective and accurate processing of employee time sheets. They will process time sensitive documents and interact with…
Added 12 mins ago
VC
Operations Coordinator
Valard Construction
Calgary, AB
- Full-time
Our Transmission team is currently seeking a motivated Operations Coordinator, based in our Calgary, AB office.
Added 12 mins ago
IT
Service Coordinator
Inland Truck & Equipment
Kamloops, BC
- Full-time
The Service Coordinator is a key support role within the Equipment Service department, responsible for customer communication, service scheduling, record keeping, and administrative…
Added 12 mins ago
GB
Health And Safety Coordinator
Govan Brown & Associates
AB · Greater Edmonton Metropolitan Area
- Full-time
Safety: We prioritize safety at GB, with daily safety activities woven into our operations and safety programming throughout the year. We also offer a $400 Boot Allowance every two years to…
Added 26 mins ago
Project Coordinator
ATS Automation
Cambridge, ON
Organize and coordinate tasks for maintenance and testing operations.
Added 26 mins ago
YO
Senior Counselling Supervisor
YMCA of Greater Toronto
Torrance, ON
- Part-time
The Senior Counselling Supervisor supports camper care and program quality through the supervision, coaching, and development of the Counselling/MACK Team and guidance provided to…
Added 41 mins ago
Health Safety and Wellness Manager
Conestoga Meats
Breslau, ON
…disability management programs, wellness initiatives, security operations, and emergency preparedness across two facilities employing approximately 1,450 team members operating on three…
Added 41 mins ago
Crude Oil Logistics Coordinator
Canadian Natural
Calgary, AB
Make your mark while you grow your career! Reporting to the Crude Scheduling Supervisor, the Crude Oil Logistics Coordinator will be responsible for all activities associated with the…
Added 42 mins ago
VC
Operations Coordinator
Valard Construction
Calgary, AB
- Full-time
Our Transmission team is currently seeking a motivated Operations Coordinator, based in our Calgary, AB office.
Added 42 mins ago
NQ
Project Coordinator - Admin
Nord Quantique
Sherbrooke, QC
- Full-time
3–6 years of experience in project coordination, program support, or operations in an R&D-intensive environment (deep tech, aerospace, defense, semiconductors, or similar).
Added 42 mins ago
GW
Bilingual Billing Coordinator
Gowling WLG
Ottawa, ON
- $49,000 to $74,100 CAD / year
- Full-time
We are looking for a Billing Coordinator to join our team. Working in a team environment our Billing Coordinator will perform a variety of clerical and accounting tasks, following…
Added 56 mins ago
BU
Senior Lab Demonstrator, Computer Science
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
…Demonstrator coordinates instructional support, laboratory operations, assessment activities, and teaching assistant resources for undergraduate Computer Science courses. Working…
Added 56 mins ago
BE
Parts & Service Coordinator
Battlefield Equipment Rentals
Fredericton, NB
- Full-time
As a key member of the Service team, the Parts & Service Coordinator plays a critical role in keeping equipment running, technicians supported, and customers informed while also…
Added 56 mins ago
BE
Rental Coordinator
Battlefield Equipment Rentals
Saint John, NB · St-John, NB
- Full-time
As a Rental Coordinator, you’ll be a key team member, helping to keep our operations running smoothly and our clients coming back for more.
Added 1 hour ago
AI
Procurement Support Coordinator
American Iron and Metal
Montreal, QC
- Full-time
The Procurement Support Coordinator, reporting to Manager, Procurement Support Operations, is responsible for providing administrative and operational support to the procurement function.…
Added 1 hour ago
IT
Estimator / Project Coordinator
InTandem Talent
Hamilton, ON
- Full-time
SB Canada is hiring an Estimator / Project Coordinator to support our Major Projects group, which covers projects across Canada. Working under the direction of the Senior Estimator /…
Added 1 hour ago
IT
Estimator / Project Coordinator – Major Projects
InTandem Talent
Hamilton, ON
- Full-time
SB Canada is hiring an Estimator / Project Coordinator to support our Major Projects group, which covers projects across Canada. Working under the direction of the Senior Estimator /…
Added 1 hour ago
EC
Project Coordinator
EnGlobe Corp.
Moncton, NB
- Full-time
…innovation and collaboration are an integral part of our daily…
Added 1 hour ago
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Maintenance and Construction Coordinator
Civeo
AB · Edmonton International Airport, AB
- Full-time
Civeo is looking for a Maintenance and Construction Coordinator to join our team and support Construction and Maintenance operations. This position plays a key role in keeping projects…
Added 2 hours ago
TO
Waste Services Coordinator
Town of Whitby
Whitby, ON
- Full-time
Reporting to, and under the direction of the Manager of Waste Services, the Waste Services Coordinator will assist in the development and implementation of the waste management programs and…
Added 2 hours ago
GN
Procurement Coordinator
Groupe Nordik
Gatineau, QC
- Full-time
The Procurement Coordinator's mission is to maintain and ensure the quality of Groupe Nordik's corporate standards for products, services and procurement, as well as the integrity of…
Added 2 hours ago
AG
Billing Coordinator
AWOT GLOBAL LOGISTICS (CANADA) CORP.
Toronto, ON
- Full-time
The Billing Coordinator is a full-time, on-site role based in Toronto, ON. This position is responsible for preparing, reviewing, and issuing invoices for freight, warehousing, and related…
Added 2 hours ago
YO
Wellness Administrator
YMCA of Greater Toronto
Torrance, ON
- Part-time
The Wellness Administrator supports the administrative operations and daily wellness activities of the Camp Wellness department. The position helps maintain health information and wellness…
Added 2 hours ago
PH
Social Worker - Cystic Fibrosis Clinic
Providence Healthcare
Vancouver, BC
- Temporary
…Professional Practice Leader and/or Research, Education and Practice Coordinator, the position supports the interdisciplinary program/team, which is under the direction of the Patient Care…
Added 2 hours ago
CO
Inventory Coordinator
Culligan of Canada
Hanover, ON
- Full-time

CBI Home Health

Scheduling Coordinator – Calgary (Full-Time)

Calgary, AB, T2A 6R1, Canada

Salary: $38,025 per year · Full-time

Apply About employer

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Job details

Pay: Salary: $38,025 per year
Job type: Full-time
Experience: Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 2, 2026

Original job description

Scheduling Coordinator - Care Access Representative - Calgary (Full-Time)

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire Care Access Representatives in Calgary.

Salary: $38,025 per year
Hours: Full-time, 40 hours per week
Location: On-site at our Calgary office
Start date: Paid orientation begins December 7, 2026
Vacancy Disclosure: This job posting is for a new vacancy.

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
Comprehensive Benefit packages.
Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
Employee Assistance Program.
Paid orientation, training and development with opportunities to grow your career.

The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, responding to scheduling requests, resolving issues, and ensuring continuity of care.

As the primary point of contact, the Care Access Representative must excel in problem-solving, communication, and multitasking to effectively coordinate care while balancing client needs and staff availability. By maintaining strong relationships with clients, families, care providers, and referral sources, they contribute to the delivery of high-quality, person-centered care.

What you will do

Efficient Scheduling: utilize scheduling software to optimize the assignment of care providers, ensuring client care plans are fulfilled promptly and accurately within a dynamic contact center setting.
KPI Achievement: Meet and exceed individual KPIs such as calls/chats per hour, quality assurance, and the successful scheduling of visits.
Stakeholder Communication: Maintain open lines of communication with clients, families, and care providers to ensure smooth scheduling processes. Address issues proactively and escalate when necessary.
Relationship Building: Cultivate and maintain positive relationships with care providers, clients, funders, and team members, considering individual needs in all decision-making processes.
Data Management: Accurately update and manage scheduling databases, client / care provider records, and care plans, ensuring all information is current and accessible for reporting and tracking.
Compliance: Adhere to Employment Standards legislation, collective agreements, and organizational policies and procedures.

What you will need to be successful

Educational Background: Minimum Grade 12 education.
Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Technical Skills: Proficiency in Microsoft Office Suite and experience with scheduling software (e.g., AlayaCare). Keyboarding speed of 35-45 words per minutes required.
Communication: Strong verbal and written communication skills, with excellent telephone etiquette.
Problem-solving: Results-oriented with strong problem-solving abilities.
Multitasking: Ability to manage multiple tasks in a fast-paced environment.
Organizational Skills: Excellent time management and organizational skills, with a keen eye for detail.
Computer Literacy: Advanced computer literacy with various applications and programs.
Medical Background: Knowledge of medical terminology or experience in medical administration is an asset.
Language Skills: Ability to communicate in French is an asset.
Healthcare Scheduling: Prior experience in healthcare scheduling is highly desirable.
Work Schedule: Availability to work in office.

Your schedule

Our clients count on us every day of the year, so our scheduling team works across a 7-day operating window. By applying, you’re confirming you’re available to work:

Days: Monday to Sunday, including statutory holidays
Hours: Any shift between 6:00 AM and 10:00 PM
Flexibility: Occasionally starting or staying 1–2 hours outside your scheduled shift when needed

What you can count on

Full-time hours: 40 hours every week
2 days off each week (days are based on business needs)
A recurring schedule wherever possible
Schedules posted 4 weeks in advance, so you can plan your life around them
Advance notice if your schedule needs to change

Good to know before you apply

This role has rotating shifts rather than a fixed schedule, so open availability across the full operating hours is required
We’re only able to move forward with candidates who can consistently work within these hours
This is a fully on-site role, working alongside your team at our Calgary office

Orientation and training

Your paid orientation starts December 7, 2026. Training runs from December 7, 2026 to January 4, 2027, Monday to Friday, 8:00 AM – 5:00 PM. You’ll need to be available for the full training period. It’s a great chance to learn the role with dedicated support before you start your regular schedule.

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

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More about this job

Responsibilities

The Care Access Representative manages the scheduling of direct care staff within a high-volume contact center to ensure seamless client care. They handle inbound and outbound communications, maintain accurate scheduling databases, and resolve scheduling issues while adhering to organizational policies.

Requirements

Candidates must have at least a Grade 12 education and a minimum of 2 years of experience in customer service, scheduling, or coordination. Proficiency in Microsoft Office, scheduling software, and strong multitasking abilities are required for this on-site role.

Skills

Scheduling
Customer service
Data entry
Problem-solving
Multitasking
Communication
Telephone etiquette
Time management
Organizational skills
Microsoft Office Suite
AlayaCare
Medical terminology
Medical administration
Contact center operations

Benefits

Reward and recognition programs
Earned-wage access
Comprehensive benefit packages
Employee discount and perk offerings
Employee assistance program
Paid orientation
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Scheduling Coordinator
Care Access Representative
Contact Center
Healthcare
AlayaCare
Microsoft Office
Data Entry
Customer Service
Scheduling Software
Medical Terminology
Medical Administration
KPI Achievement
Quality Assurance
Client Care
Staff Coordination
Administrative Support

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