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Added 10 mins ago
CY
Youth Coordinator - Solo with Supports
Chimo Youth Retreat Centre
AB · Edmonton, Alberta
- Full-time
We are currently seeking a full time Youth Coordinator in the Solo with Supports (SWS) program.
Added 25 mins ago
HS
Recovery, Stabilization and Detox (RSD) – Weekday Child and Youth Care Counsellor
Hull Services
Calgary, AB
- Full-time
Reporting to the Program Coordinator, the Child and Youth Care Counsellor participates in all facets of program life and is responsible for our youths’ daily care, treatment, nurturance,…
Added 55 mins ago
TC
Marketing Communications Coordinator
The Clarice Smith Performing Arts Center
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
The College of Arts and Humanities’ Marketing Communications Coordinator, School of Music (MCC) supports the marketing communications priorities of the School of Music (SOM) and reports to…
Added 2 hours ago
LN
Sales Coordinator
Le Nouvel Hôtel Montréal
Montreal, QC
- Contract
…to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is…
Added 2 hours ago
S
Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to the Program Manager or designate of the BC Women's Mental Health and Substance Use Program, the Client Care Coordinator provides clinical leadership and coordinates the…
Added 2 hours ago
MD
Lead IT Auditor - State Prog Admin Coordinator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator, Coordinator
Added 2 hours ago
MD
Facilities and Operations Leader - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
This position will develop, implement, evaluate and maintain a facilities management program providing advanced level professional guidance to ensure an efficient and safe working…
Added 2 hours ago
CO
Administrative Assistant 3 - Records
City of Saint John
Saint John, NB
- Full-time
Under the general supervision of the Information Services Coordinator, this permanent position is responsible for submissions of reports to Statistics Canada and the provision of condensed…
Added 2 hours ago
Supportive Housing Coordinator- Casual
Indwell
Sarnia, ON
Position Description: Reporting to the Program Supervisor, as the Supportive Housing Coordinator, you will work alongside residents who have experience with mental health and/or substance…
Added 2 hours ago
Registered Nurse (RN) - Casual
Albright Manor
Beamsville, ON
Complete all pertinent resident documentation related to RAI-MDS, as assigned by the RAI Coordinator and required by the Ministry of Long Term Care;
Added 2 hours ago
NE
#26-42 Child and Youth Worker – Intensive Services Program
North Eastern Ontario Family and Children's Services (NEOFACS)
Timmins, ON
- Full-time
CHILD AND YOUTH WORKER – INTENSIVE SERVICES PROGRAM
Added 2 hours ago
NE
#26-71 EarlyON Worker
North Eastern Ontario Family and Children's Services (NEOFACS)
Timmins, ON
- Full-time
…youths, families and caregivers participating in the EarlyON program. Programs will be provided in-person and virtually, as required. The EarlyON Worker will promote the services of the…
Added 2 hours ago
SH
Coordinator Food Services - NFS
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
The Coordinator – Food Services plans and oversees the operations of patient food services staff, including employee training, evaluation, scheduling and recruitment.
Added 2 hours ago
SH
Home Care Attendant
Shared Health-Soins Communs
Dauphin, MB
- Full-time
Reports any changes in the client status or home environment to the Supervisor and/or Case Coordinator as per PPG-00738, Observation Reporting- Home Care Program and PPG-02154, Observation…
Added 2 hours ago
SH
Clinical Resource Nurse - Charge Nurse
Shared Health-Soins Communs
Dauphin, MB
- Full-time
Department / Unit: Acute/Hemodialysis (Renal Program)
Added 2 hours ago
DC
Coordinator, Construction Services (Major Capital Infrastructure)
Defence Construction Canada
Comox, BC
- Full-time
…the delivery of a critical national defence infrastructure program. The role requires strong contract management, stakeholder coordination, and organizational skills and may include the…
Added 3 hours ago
Coordinator Food Services - NFS
Winnipeg Regional Health Authority
Winnipeg, MB
The Coordinator – Food Services plans and oversees the operations of patient food services staff, including employee training, evaluation, scheduling and recruitment.
Added 3 hours ago
Home Care Attendant
Winnipeg Regional Health Authority
Dauphin, MB
Reports any changes in the client status or home environment to the Supervisor and/or Case Coordinator as per PPG-00738, Observation Reporting- Home Care Program and PPG-02154, Observation…
Added 3 hours ago
Clinical Resource Nurse - Charge Nurse
Winnipeg Regional Health Authority
Dauphin, MB
Department / Unit: Acute/Hemodialysis (Renal Program)
Added 3 hours ago
NT
Records Management Clerk
NORTHWEST TERRITORIES POWER CORPORATION
Hay River, NT
- Full-time
Participate in the continuous improvement of the Health, Safety and Environment program as well as NTPC’s safety culture.
Added 3 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the group manager, the clinical research coordinator will be responsible for supporting the successful conduct of clinical research trials in oncology at the Cedars…
Added 3 hours ago
R|
Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
Added 3 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Programming skills in R or a similar program is an asset.
Added 3 hours ago
R|
Clinical Research Coordinator - Regulatory
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Women’s Health Research Unit
Added 3 hours ago
R|
Clinical Research Coordinator – Physiotherapist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Obstetrics and Gynecology

CBI Home Health

Scheduling Coordinator – Edmonton (Full-Time)

Edmonton, AB, T6A 0L4, Canada

Salary: $38,025 per year · Full-time

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Job details

Pay: Salary: $38,025 per year
Job type: Full-time
Experience: Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Care Access Representative – Edmonton

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire Care Access Representatives in Edmonton.

Salary: $38,025 per year
Hours: Full-time, 40 hours per week
Location: On-site at our Edmonton office
Start date: Paid orientation begins December 7, 2026

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
Comprehensive Benefit packages.
Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
Employee Assistance Program.
Paid orientation, training and development with opportunities to grow your career.

The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, responding to scheduling requests, resolving issues, and ensuring continuity of care.

As the primary point of contact, the Care Access Representative must excel in problem-solving, communication, and multitasking to effectively coordinate care while balancing client needs and staff availability. By maintaining strong relationships with clients, families, care providers, and referral sources, they contribute to the delivery of high-quality, person-centered care.

What you will do

Efficient Scheduling: utilize scheduling software to optimize the assignment of care providers, ensuring client care plans are fulfilled promptly and accurately within a dynamic contact center setting.
KPI Achievement: Meet and exceed individual KPIs such as calls/chats per hour, quality assurance, and the successful scheduling of visits.
Stakeholder Communication: Maintain open lines of communication with clients, families, and care providers to ensure smooth scheduling processes. Address issues proactively and escalate when necessary.
Relationship Building: Cultivate and maintain positive relationships with care providers, clients, funders, and team members, considering individual needs in all decision-making processes.
Data Management: Accurately update and manage scheduling databases, client / care provider records, and care plans, ensuring all information is current and accessible for reporting and tracking.
Compliance: Adhere to Employment Standards legislation, collective agreements, and organizational policies and procedures.

What you will need to be successful

Educational Background: Minimum Grade 12 education.
Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Technical Skills: Proficiency in Microsoft Office Suite and experience with scheduling software (e.g., AlayaCare). Keyboarding speed of 35-45 words per minutes required.
Communication: Strong verbal and written communication skills, with excellent telephone etiquette.
Problem-solving: Results-oriented with strong problem-solving abilities.
Multitasking: Ability to manage multiple tasks in a fast-paced environment.
Organizational Skills: Excellent time management and organizational skills, with a keen eye for detail.
Computer Literacy: Advanced computer literacy with various applications and programs.
Medical Background: Knowledge of medical terminology or experience in medical administration is an asset.
Language Skills: Ability to communicate in French is an asset.
Healthcare Scheduling: Prior experience in healthcare scheduling is highly desirable.
Work Schedule: Availability to work in office.

Your schedule

Our clients count on us every day of the year, so our scheduling team works across a 7-day operating window. By applying, you’re confirming you’re available to work:

Days: Monday to Sunday, including statutory holidays
Hours: Any shift between 6:00 AM and 10:00 PM
Flexibility: Occasionally starting or staying 1–2 hours outside your scheduled shift when needed

What you can count on

Full-time hours: 40 hours every week
2 days off each week (days are based on business needs)
A recurring schedule wherever possible
Schedules posted 4 weeks in advance, so you can plan your life around them
Advance notice if your schedule needs to change

Good to know before you apply

This role has rotating shifts rather than a fixed schedule, so open availability across the full operating hours is required
We’re only able to move forward with candidates who can consistently work within these hours
This is a fully on-site role, working alongside your team at our Edmonton office

Orientation and training

Your paid orientation starts December 7, 2026. Training runs from December 7, 2026 to January 4, 2027, Monday to Friday, 8:00 AM – 5:00 PM. You’ll need to be available for the full training period. It’s a great chance to learn the role with dedicated support before you start your regular schedule.

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

#HHWCLD #CBI-CS

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More about this job

Responsibilities

The Care Access Representative manages the scheduling of direct care staff within a high-volume contact center to ensure seamless service delivery. They handle inbound and outbound communications, maintain accurate scheduling databases, and resolve issues to ensure continuity of care for clients.

Requirements

Candidates must have at least 2 years of experience in customer service or scheduling and possess a minimum of a Grade 12 education. Proficiency in Microsoft Office and scheduling software, along with strong multitasking and communication skills, is required.

Skills

Scheduling
Customer service
Data entry
Communication
Problem-solving
Multitasking
Time management
Microsoft Office Suite
AlayaCare
Telephone etiquette
Medical terminology
Medical administration
Organizational skills
Attention to detail

Benefits

Reward and recognition programs
Earned-wage access
Comprehensive benefit packages
Employee discount and perk offerings
Employee assistance program
Paid orientation
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Scheduling Coordinator
Care Access Representative
Home Health
Contact Center
Personal Support Workers
Health Care Aides
Nurses
Scheduling Software
AlayaCare
Microsoft Office
KPI Achievement
Data Management
Client Relations
Medical Terminology
Medical Administration
Healthcare Scheduling
Full-time
Administrative Support

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