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Added 3 mins ago
2L
Senior Business Development Executive
247 Labs
Toronto, ON
- Full-time
Role Description This full-time, on-site Senior Business Development Executive role is based in Toronto, ON. The person in this role will identify and pursue new business opportunities,…
Added 3 mins ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 3 mins ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
ON · Ontario, Canada
- Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 3 mins ago
CC
Merchandiser - Full time
Coca-Cola Canada Bottling Limited
Terrace, BC
- Full-time
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 3 mins ago
KR
Accounting Manager
Kassen Recruitment
Medicine Hat, AB
- Full-time
…financial reporting, and compliance activities across multiple business entities. The role will work closely with senior leadership and operational teams, providing financial insight while…
Added 3 mins ago
CC
Distribution Analyst
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 3 mins ago
CC
Merchandiser, Part-Time - Brampton/Woodbridge
Coca-Cola Canada Bottling Limited
Brampton, ON
- Part-time
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 3 mins ago
CC
Merchandiser, Part-Time - Oakville/Mississauga/Milton
Coca-Cola Canada Bottling Limited
Brampton, ON
- Part-time
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 3 mins ago
CC
Merchandiser, Part-Time - Etobicoke/North York
Coca-Cola Canada Bottling Limited
Brampton, ON
- Part-time
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 3 mins ago
BM
Human Resources Advisor - Year-Round - Full-Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
Build strong relationships with leaders and teams to understand operational needs, align HR strategies with business objectives, and provide trusted advice on a wide range of HR matters.
Added 3 mins ago
WC
Customer Service Manager
Walmart Canada
Renfrew, ON
- $15 CAD / hour
- Full-time
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive…
Added 3 mins ago
WC
Director, Program Management
Walmart Canada
Mississauga, ON
- Full-time
…cross-functional projects, and mentors a high-performing team, enhancing business performance and minimizing…
Added 3 mins ago
KR
Cost Accountant
Kassen Recruitment
Tillsonburg, ON
- Full-time
…turning complex information into insights that support better business…
Added 3 mins ago
PH
Ultrasound Sonographer, General Procedures, Medical Imaging - BC Women’s Hospital & Health Centre
Provincial Health Services Authority
Vancouver, BC
- Part-time
…cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centred care that respects Indigenous…
Added 3 mins ago
G-
Route Manager
GFL - Sewer Technologies Division
Coquitlam, BC
- Full-time
Team Leadership & Development: Direct, coach, and support route supervisors and curbside drivers. Lead hiring, onboarding, performance evaluations, and workforce planning to promote a…
Added 3 mins ago
WC
Customer Service Manager
Walmart Canada
Digby, NS
- $15 CAD / hour
- Full-time
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive…
Added 3 mins ago
KR
Financial Analyst
Kassen Recruitment
Toronto, ON
- Full-time
…investment-related entities. You'll work closely with internal finance and business teams as well as external accounting, tax, audit, and service…
Added 3 mins ago
WC
(CAN) Produce Department Manager
Walmart Canada
Langley (District), BC · Langley, BC
- Full-time
Participates in the recruitment, selection, training, and development of Produce Associates to support department performance and engagement.
Added 3 mins ago
A
E-Commerce Specialist, Amazon
AMOREPACIFIC
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $70,000 CAD / year
- Full-time
…support the daily operations and continued growth of our Amazon business across our portfolio of beauty…
Added 3 mins ago
BA
Registrar
BPP Accountancy Leeds
Vancouver, BC
- Full-time
Development, maintenance and review of policies and procedures for admissions, registration, records etc.
Added 3 mins ago
WC
(CAN) Produce Department Manager
Walmart Canada
Westbank, BC
- Full-time
Participates in the recruitment, selection, training, and development of Produce Associates to support department performance and engagement.
Added 3 mins ago
TM
Ice Cream Process Engineer
The Magnum Ice Cream Company
ON · Simcoe, ON
- Full-time
…Main Job Purpose the Process Engineer role is critical to the development of our factories to World Class, which means zero defects, zero waste and zero…
Added 3 mins ago
CC
Asset Management Specialist (Contract)
Conestoga College
Kitchener, ON
- Full-time
Three-year diploma or degree in building engineering technology, data management and analytics, business management, architectural technology, or facilities management is required
Added 3 mins ago
CC
Customer Experience Assistant (Contract)
Conestoga College
Kitchener, ON
- Full-time
…Occupational Health and Safety, utility bills, courier manifests, business licenses,…
Added 3 mins ago
AA
Ingénieur principal ou ingénieure principale en assurance qualité des logiciels/Senior Software Quality Assurance Engineer (ALQ)
Aviya Aerospace Systems
Longueuil, QC
- Full-time
Provide support to engine programs for the review of the Quality and Software Development plans and compliance audits to these plans

CBI Home Health

Scheduling Coordinator – Hamilton (Full-Time)

Hamilton, ON, L8T 1S2, Canada

Salary: $39,000 per year · Full-time

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Job details

Pay: Salary: $39,000 per year
Job type: Full-time
Experience: Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Scheduling Coordinator - Care Access Representative - Hamilton (Full-Time)

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire Care Access Representatives in Hamilton.

Salary: $39,000 per year
Hours: Full-time, 40 hours per week
Location: On-site at our Hamilton office
Start date: Paid orientation begins December 7, 2026

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
Comprehensive Benefit packages.
Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
Employee Assistance Program.
Paid orientation, training and development with opportunities to grow your career.

The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, responding to scheduling requests, resolving issues, and ensuring continuity of care.

As the primary point of contact, the Care Access Representative must excel in problem-solving, communication, and multitasking to effectively coordinate care while balancing client needs and staff availability. By maintaining strong relationships with clients, families, care providers, and referral sources, they contribute to the delivery of high-quality, person-centered care.

What you will do

Efficient Scheduling: utilize scheduling software to optimize the assignment of care providers, ensuring client care plans are fulfilled promptly and accurately within a dynamic contact center setting.
KPI Achievement: Meet and exceed individual KPIs such as calls/chats per hour, quality assurance, and the successful scheduling of visits.
Stakeholder Communication: Maintain open lines of communication with clients, families, and care providers to ensure smooth scheduling processes. Address issues proactively and escalate when necessary.
Relationship Building: Cultivate and maintain positive relationships with care providers, clients, funders, and team members, considering individual needs in all decision-making processes.
Data Management: Accurately update and manage scheduling databases, client / care provider records, and care plans, ensuring all information is current and accessible for reporting and tracking.
Compliance: Adhere to Employment Standards legislation, collective agreements, and organizational policies and procedures.

What you will need to be successful

Educational Background: Minimum Grade 12 education.
Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Technical Skills: Proficiency in Microsoft Office Suite and experience with scheduling software (e.g., AlayaCare). Keyboarding speed of 35-45 words per minutes required.
Communication: Strong verbal and written communication skills, with excellent telephone etiquette.
Problem-solving: Results-oriented with strong problem-solving abilities.
Multitasking: Ability to manage multiple tasks in a fast-paced environment.
Organizational Skills: Excellent time management and organizational skills, with a keen eye for detail.
Computer Literacy: Advanced computer literacy with various applications and programs.
Medical Background: Knowledge of medical terminology or experience in medical administration is an asset.
Language Skills: Ability to communicate in French is an asset.
Healthcare Scheduling: Prior experience in healthcare scheduling is highly desirable.
Work Schedule: Availability to work in office.

Your schedule

Our clients count on us every day of the year, so our scheduling team works across a 7-day operating window. By applying, you’re confirming you’re available to work:

Days: Monday to Sunday, including statutory holidays
Hours: Any shift between 6:00 AM and 10:00 PM
Flexibility: Occasionally starting or staying 1–2 hours outside your scheduled shift when needed

What you can count on

Full-time hours: 40 hours every week
2 days off each week (days are based on business needs)
A recurring schedule wherever possible
Schedules posted 4 weeks in advance, so you can plan your life around them
Advance notice if your schedule needs to change

Good to know before you apply

This role has rotating shifts rather than a fixed schedule, so open availability across the full operating hours is required
We’re only able to move forward with candidates who can consistently work within these hours
This is a fully on-site role, working alongside your team at our Hamilton office

Orientation and training

Your paid orientation starts December 7, 2026. Training runs from December 7, 2026 to January 4, 2027, Monday to Friday, 8:00 AM – 5:00 PM. You’ll need to be available for the full training period. It’s a great chance to learn the role with dedicated support before you start your regular schedule.

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

#HHWCLD #CBI-CS

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More about this job

Responsibilities

The Care Access Representative manages the scheduling of direct care staff within a high-volume contact center to ensure seamless client care. They handle inbound and outbound communications, maintain accurate scheduling databases, and resolve issues to ensure continuity of care.

Requirements

Candidates must have at least 2 years of experience in customer service or scheduling and a minimum Grade 12 education. Proficiency in Microsoft Office and scheduling software is required, along with the ability to work rotating shifts in an on-site office environment.

Skills

Scheduling
Customer service
Data entry
Problem-solving
Communication
Multitasking
Time management
Microsoft Office Suite
AlayaCare
Telephone etiquette
Medical terminology
Organizational skills
Computer literacy
Healthcare scheduling

Benefits

Reward and recognition programs
Earned-wage access
Comprehensive benefit packages
Employee discount and perk offerings
Employee assistance program
Paid orientation
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Scheduling Coordinator
Care Access Representative
Contact Center
Healthcare
Personal Support Workers
Nurses
Health Care Aides
AlayaCare
Microsoft Office
Data Management
KPI Achievement
Client Relations
Scheduling Software
Medical Administration
Administrative Support
Full-time

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