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Added 6 mins ago
ML
Foodservice Sales Manager
Maple Leaf Foods Inc
BC · British Columbia, Canada
- $96,000 to $141,000 CAD / year
- Part-time
Manage and deliver P&L objectives including Volume, Sales, and Gross Profit. Inclusive of monthly/quarterly/annual reporting and forecasting against key metrics for the business.
Added 6 mins ago
NB
Senior Private Banker
National Bank of Canada
Laval, QC
- Full-time
…tailored financing strategies. Leveraging your credit expertise, business acumen, and ability to build strong relationships, you will help provide adistinctive experience to some of the…
Added 6 mins ago
AS
Chief AI Officer
Axial Search
Canada
- Full-time
…initiatives across large organizations, and the ability to translate business strategy into executable AI…
Added 6 mins ago
BT
Full-Stack Developer (1-Year Contract)
Baker Tilly Canada
Vancouver, BC
- Contract
We are seeking a Full-Stack Developer with a strong passion for user experience, modern interface design, and application development. The successful candidate will be responsible for…
Added 6 mins ago
FL
Store Manager
Foot Locker
Winnipeg, MB
- Full-time
Artificial intelligence is not used for the process of screening, assessing, or selecting applicants.
Added 6 mins ago
GD
GARAGE - Co-Manager - Vaughan Mills
Groupe Dynamite, Inc Garage
Vaughan, ON
- Full-time
…experience, build loyal client relationships and produce outstanding business results by demonstrating great leadership through recruiting, training, and coaching your team members. You…
Added 6 mins ago
GD
DYNAMITE - Sales Assistant Manager - Metropolis at Metrotown
Groupe Dynamite, Inc Garage
Burnaby, BC
- Full-time
High school diploma; post-secondary education in business or related discipline, an asset
Added 21 mins ago
K
Senior Consultant, Enterprise Performance Management - Anaplan, OneStream and Oracle
KPMG
ON · Toronto, Ontario
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 36 mins ago
W
(CAN) Leader de nuit
Walmart
Rouyn-Noranda, QC
- Full-time
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive…
Added 51 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Through demonstrated proficiency in quality improvement and business methodologies, education, innovation, and role modeling, the consultant will assist programs to:
Added 1 hour ago
KS
Western Regional Sales Manager - Alberta
Kinetic Search Group
AB · Alberta, Canada
- $110,000 to $125,000 CAD / year
- Full-time
…professional who enjoys building relationships, developing new business, and delivering practical solutions to customers in technically demanding…
Added 1 hour ago
P&
Information Technology Intern
Parrish & Heimbecker, Limited
Cambridge, ON
- Full-time
…professionals, and contribute to real projects that support our business, customers, and…
Added 1 hour ago
TU
Product and Partnerships Graduate Scheme - Halifax
targetjobs UK
Halifax, NS
- Full-time
Over Two Years, You’ll Complete Three Diverse Placements Across Our Customer Focused Business Areas, Giving You Exposure To The Teams Shaping The Future Of Customer Experiences And Lending…
Added 1 hour ago
MM
Manager, Export Liner
MSC Mediterranean Shipping Company
Montreal, QC
- Full-time
…developments. Leveraging both internal and external market intelligence, the Line Manager develops business plans, forecasting models, and strategic initiatives that support organizational…
Added 1 hour ago
H
Senior Talent Acquisition Specialist (Contract)
Hatch
Mississauga, ON
- Contract
…better world through positive change. With more than 70 years of business and technical expertise in mining , energy , and infrastructure , our 10,000 colleagues in 150 countries tirelessly…
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Full Time Evening
Shoppers Drug Mart
Aurora, ON
- Full-time
Ensures staffing levels are adequate to effectively operate the business
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Aurora, ON
- Part-time
Ensures staffing levels are adequate to effectively operate the business
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Full Time Evening
Shoppers Drug Mart
Toronto, ON
- Full-time
Ensures staffing levels are adequate to effectively operate the business
Added 2 hours ago
TG
SAP ABAP development
Tek Global
Toronto, ON
- Contract
The ideal candidate will be capable of independently evaluating business and technical requirements, designing well‑reasoned solution options, and confidently leading technical discussions…
Added 2 hours ago
S
Chief Operating Officer
Storibot.ai
Calgary, AB
- Full-time
We built Narrative Intelligence. It is the human layer on top of AI and every digital platform, giving the content enterprises produce purpose, meaning and measurable value. Our eight-agent…
Added 2 hours ago
Finance Analyst
Magellan
Kitchener, ON
…and contract-related financial documentation; and supports business-process review and improvement. The position works closely with Finance colleagues and cross-functional partners and…
Added 3 hours ago
Produce - Clerk Sales/Service SW
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Lethbridge, AB
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 3 hours ago
In Store Bakery - Decorator Cake
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Lethbridge, AB
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 3 hours ago
AE
Propane Delivery Driver
Avenir Energy
Fort St. John, BC
- Full-time
…companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven…
Added 3 hours ago
AE
Gas Fitter A / Apprentice
Avenir Energy
Saskatoon, SK
- Full-time
…companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven…

CBI Home Health

Scheduling Coordinator – Hamilton (Full-Time)

Hamilton, ON, L8T 1S2, Canada

Salary: $39,000 per year · Full-time

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Job details

Pay: Salary: $39,000 per year
Job type: Full-time
Experience: Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Scheduling Coordinator - Care Access Representative - Hamilton (Full-Time)

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire Care Access Representatives in Hamilton.

Salary: $39,000 per year
Hours: Full-time, 40 hours per week
Location: On-site at our Hamilton office
Start date: Paid orientation begins December 7, 2026

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
Comprehensive Benefit packages.
Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
Employee Assistance Program.
Paid orientation, training and development with opportunities to grow your career.

The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, responding to scheduling requests, resolving issues, and ensuring continuity of care.

As the primary point of contact, the Care Access Representative must excel in problem-solving, communication, and multitasking to effectively coordinate care while balancing client needs and staff availability. By maintaining strong relationships with clients, families, care providers, and referral sources, they contribute to the delivery of high-quality, person-centered care.

What you will do

Efficient Scheduling: utilize scheduling software to optimize the assignment of care providers, ensuring client care plans are fulfilled promptly and accurately within a dynamic contact center setting.
KPI Achievement: Meet and exceed individual KPIs such as calls/chats per hour, quality assurance, and the successful scheduling of visits.
Stakeholder Communication: Maintain open lines of communication with clients, families, and care providers to ensure smooth scheduling processes. Address issues proactively and escalate when necessary.
Relationship Building: Cultivate and maintain positive relationships with care providers, clients, funders, and team members, considering individual needs in all decision-making processes.
Data Management: Accurately update and manage scheduling databases, client / care provider records, and care plans, ensuring all information is current and accessible for reporting and tracking.
Compliance: Adhere to Employment Standards legislation, collective agreements, and organizational policies and procedures.

What you will need to be successful

Educational Background: Minimum Grade 12 education.
Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Technical Skills: Proficiency in Microsoft Office Suite and experience with scheduling software (e.g., AlayaCare). Keyboarding speed of 35-45 words per minutes required.
Communication: Strong verbal and written communication skills, with excellent telephone etiquette.
Problem-solving: Results-oriented with strong problem-solving abilities.
Multitasking: Ability to manage multiple tasks in a fast-paced environment.
Organizational Skills: Excellent time management and organizational skills, with a keen eye for detail.
Computer Literacy: Advanced computer literacy with various applications and programs.
Medical Background: Knowledge of medical terminology or experience in medical administration is an asset.
Language Skills: Ability to communicate in French is an asset.
Healthcare Scheduling: Prior experience in healthcare scheduling is highly desirable.
Work Schedule: Availability to work in office.

Your schedule

Our clients count on us every day of the year, so our scheduling team works across a 7-day operating window. By applying, you’re confirming you’re available to work:

Days: Monday to Sunday, including statutory holidays
Hours: Any shift between 6:00 AM and 10:00 PM
Flexibility: Occasionally starting or staying 1–2 hours outside your scheduled shift when needed

What you can count on

Full-time hours: 40 hours every week
2 days off each week (days are based on business needs)
A recurring schedule wherever possible
Schedules posted 4 weeks in advance, so you can plan your life around them
Advance notice if your schedule needs to change

Good to know before you apply

This role has rotating shifts rather than a fixed schedule, so open availability across the full operating hours is required
We’re only able to move forward with candidates who can consistently work within these hours
This is a fully on-site role, working alongside your team at our Hamilton office

Orientation and training

Your paid orientation starts December 7, 2026. Training runs from December 7, 2026 to January 4, 2027, Monday to Friday, 8:00 AM – 5:00 PM. You’ll need to be available for the full training period. It’s a great chance to learn the role with dedicated support before you start your regular schedule.

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

#HHWCLD #CBI-CS

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More about this job

Responsibilities

The Care Access Representative manages the scheduling of direct care staff within a high-volume contact center to ensure seamless client care. They handle inbound and outbound communications, maintain accurate scheduling databases, and resolve issues to ensure continuity of care.

Requirements

Candidates must have at least 2 years of experience in customer service or scheduling and a minimum Grade 12 education. Proficiency in Microsoft Office and scheduling software is required, along with the ability to work rotating shifts in an on-site office environment.

Skills

Scheduling
Customer service
Data entry
Problem-solving
Communication
Multitasking
Time management
Microsoft Office Suite
AlayaCare
Telephone etiquette
Medical terminology
Organizational skills
Computer literacy
Healthcare scheduling

Benefits

Reward and recognition programs
Earned-wage access
Comprehensive benefit packages
Employee discount and perk offerings
Employee assistance program
Paid orientation
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Scheduling Coordinator
Care Access Representative
Contact Center
Healthcare
Personal Support Workers
Nurses
Health Care Aides
AlayaCare
Microsoft Office
Data Management
KPI Achievement
Client Relations
Scheduling Software
Medical Administration
Administrative Support
Full-time

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