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Added 8 mins ago
YO
Mental Health Specialist
YMCA of Greater Toronto
Torrance, ON
- Part-time
…personal growth and build community. After taking part in our programs, children and youth return home more confident, independent, and with new friendships. YMCA Camp Pine Crest is an…
Added 8 mins ago
WI
Employer & Community Coordinator
WCG International Consultants Ltd.
Prince George, BC
- Full-time
As an Employer & Community Coordinator, you'll be responsible for creating and supporting awareness of WorkBC services to employers and communities. The Employer and Community Coordinator…
Added 8 mins ago
UH
Clinical Research Coordinator III (Nurse - Phase 1)
University Health Network
Toronto, ON
- Full-time
The Clinical Research Coordinator III collaborates with Investigators and the health care team to assume responsibility for the overall patient management and coordination of several…
Added 8 mins ago
UH
Clinical Research Coordinator III (Nurse - Phase 1)
University Health Network
Toronto, ON
- Full-time
The Clinical Research Coordinator collaborates with Investigators and health care team to assume responsibility for the overall patient management and coordination of several clinical…
Added 23 mins ago
VH
RN - Palliative Care Program (Central)
VHA Home HealthCare
Toronto, ON · North York, ON
- Part-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 23 mins ago
WS
Employer & Community Coordinator
WCG Services
Prince George, BC
- Full-time
As an Employer & Community Coordinator, you'll be responsible for creating and supporting awareness of WorkBC services to employers and communities. The Employer and Community Coordinator…
Added 23 mins ago
UO
Development Coordinator, Gift & Estate Planning
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
The Development Coordinator is responsible for providing program implementation and coordination to development programs. This position is instrumental in the delivery of programs and…
Added 23 mins ago
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- Full-time
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Added 23 mins ago
MM
Operations and Financial Coordinator
Marsh McLennan
Toronto, ON · Montreal, QC
- Full-time
Marsh’s Workforce & Rewards practice is seeking a Operations and Financial Coordinator to join our Toronto or Montreal team.
Added 23 mins ago
FH
Registered Nurse, Medicine - Eagle Ridge Hospital
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BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Full-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 23 mins ago
A
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Winnipeg, MB
- $36,000 to $46,000 CAD / year
- Other
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Added 23 mins ago
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Added 23 mins ago
UO
Program Coordinator, Obstetrics & Gynaecology
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Added 38 mins ago
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Retail Customer Service and Operations Coordinator Full Time
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Added 38 mins ago
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Retail Visual Merchandise Coordinator Full Time
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Added 38 mins ago
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Retail Store Coordinator Full Time Winners - Summerside
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Added 53 mins ago
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Added 53 mins ago
TU
Development Coordinator, Gift & Estate Planning
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
The Development Coordinator is responsible for providing program implementation and coordination to development programs. This position is instrumental in the delivery of programs and…
Added 1 hour ago
YO
Day Camp Program Head
YMCA of Greater Toronto
Torrance, ON
- Part-time
The Day Camp Program Head supports the delivery of positive, engaging, and age-appropriate Day Camp programs for children. The position works closely with the Day Camp Coordinator and…
Added 1 hour ago
YO
Natural Arts and Crafts Program Head
YMCA of Greater Toronto
Torrance, ON
- Part-time
Complete administrative tasks accurately and on time, including paperwork related to natural arts and crafts programs and duties delegated by the Program Coordinator.
Added 1 hour ago
YO
Day Camp Coordinator
YMCA of Greater Toronto
Torrance, ON
- Part-time
The Day Camp Coordinator oversees the delivery of the Little Critters and Nature Explorers Day Camp programs and supports a safe, engaging, and outdoor-focused camp experience for children.…
Added 1 hour ago
YO
Outdoor Living Skills (OLS) Program Head
YMCA of Greater Toronto
Torrance, ON
- Part-time
…personal growth and build community. After taking part in our programs, children and youth return home more confident, independent, and with new friendships. YMCA Camp Pine Crest is an…

CBI Home Health

Scheduling Coordinator – Mississauga (Full-Time)

Mississauga, ON, Canada

Salary: $39,000 per year · Full-time

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Job details

Pay: Salary: $39,000 per year
Job type: Full-time
Experience: Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 2, 2026

Original job description

Scheduling Coordinator - Care Access Representative - Mississauga (Full-Time)

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire Care Access Representatives in Mississauga.

Salary: $39,000 per year
Hours: Full-time, 40 hours per week
Location: On-site at our Mississauga office
Start date: Paid orientation begins December 7, 2026
Vacancy Disclosure: This job posting is for a new vacancy.

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
Comprehensive Benefit packages.
Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
Employee Assistance Program.
Paid orientation, training and development with opportunities to grow your career.

The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, responding to scheduling requests, resolving issues, and ensuring continuity of care.

As the primary point of contact, the Care Access Representative must excel in problem-solving, communication, and multitasking to effectively coordinate care while balancing client needs and staff availability. By maintaining strong relationships with clients, families, care providers, and referral sources, they contribute to the delivery of high-quality, person-centered care.

What you will do

Efficient Scheduling: utilize scheduling software to optimize the assignment of care providers, ensuring client care plans are fulfilled promptly and accurately within a dynamic contact center setting.
KPI Achievement: Meet and exceed individual KPIs such as calls/chats per hour, quality assurance, and the successful scheduling of visits.
Stakeholder Communication: Maintain open lines of communication with clients, families, and care providers to ensure smooth scheduling processes. Address issues proactively and escalate when necessary.
Relationship Building: Cultivate and maintain positive relationships with care providers, clients, funders, and team members, considering individual needs in all decision-making processes.
Data Management: Accurately update and manage scheduling databases, client / care provider records, and care plans, ensuring all information is current and accessible for reporting and tracking.
Compliance: Adhere to Employment Standards legislation, collective agreements, and organizational policies and procedures.

What you will need to be successful

Educational Background: Minimum Grade 12 education.
Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Technical Skills: Proficiency in Microsoft Office Suite and experience with scheduling software (e.g., AlayaCare). Keyboarding speed of 35-45 words per minutes required.
Communication: Strong verbal and written communication skills, with excellent telephone etiquette.
Problem-solving: Results-oriented with strong problem-solving abilities.
Multitasking: Ability to manage multiple tasks in a fast-paced environment.
Organizational Skills: Excellent time management and organizational skills, with a keen eye for detail.
Computer Literacy: Advanced computer literacy with various applications and programs.
Medical Background: Knowledge of medical terminology or experience in medical administration is an asset.
Language Skills: Ability to communicate in French is an asset.
Healthcare Scheduling: Prior experience in healthcare scheduling is highly desirable.
Work Schedule: Availability to work in office.

Your schedule

Our clients count on us every day of the year, so our scheduling team works across a 7-day operating window. By applying, you’re confirming you’re available to work:

Days: Monday to Sunday, including statutory holidays
Hours: Any shift between 6:00 AM and 10:00 PM
Flexibility: Occasionally starting or staying 1–2 hours outside your scheduled shift when needed

What you can count on

Full-time hours: 40 hours every week
2 days off each week (days are based on business needs)
A recurring schedule wherever possible
Schedules posted 4 weeks in advance, so you can plan your life around them
Advance notice if your schedule needs to change

Good to know before you apply

This role has rotating shifts rather than a fixed schedule, so open availability across the full operating hours is required
We’re only able to move forward with candidates who can consistently work within these hours
This is a fully on-site role, working alongside your team at our Mississauga office

Orientation and training

Your paid orientation starts December 7, 2026. Training runs from December 7, 2026 to January 4, 2027, Monday to Friday, 8:00 AM – 5:00 PM. You’ll need to be available for the full training period. It’s a great chance to learn the role with dedicated support before you start your regular schedule.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

#HHWCLD

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More about this job

Responsibilities

The Care Access Representative manages the scheduling of direct care staff within a high-volume contact center to ensure seamless client care. They handle inbound and outbound communications, maintain accurate scheduling databases, and resolve scheduling issues while maintaining positive relationships with stakeholders.

Requirements

Candidates must have at least 2 years of experience in customer service or scheduling and possess a minimum Grade 12 education. Proficiency in Microsoft Office, scheduling software, and strong multitasking abilities are required for this on-site role.

Skills

Scheduling
Customer service
Data entry
Problem-solving
Communication
Multitasking
Time management
Microsoft office suite
Alayacare
Telephone etiquette
Medical terminology
Medical administration
Organizational skills
Computer literacy

Benefits

Reward and recognition programs
Earned-wage access
Comprehensive benefit packages
Employee discount and perk offerings
Employee assistance program
Paid orientation
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Scheduling Coordinator
Care Access Representative
Contact Center
Healthcare
Personal Support Workers
Nurses
AlayaCare
Microsoft Office
Data Entry
KPI Achievement
Client Care
Medical Terminology
Medical Administration
Scheduling Software
Customer Service
Time Management
Communication Skills
Problem-solving
Multitasking
On-site

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