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Added 5 mins ago
Q
Personal Support Worker Evenings and Weekends
Qualicare
Whitby, ON
- $20 to $23 USD / hour
- Part-time
The Personal Support Worker is a member of the home care team who works under the supervision of the Care Coordinator and performs various personal care services as necessary to meet the…
Added 5 mins ago
TC
HR Advisor, Permanent Full time
The Corporation of UCLG
Athens, ON
- Full-time
The HR Advisor for the United Counties Leeds and Grenville, is a client-facing generalist who works collaboratively within the Counties and assigned client portfolios and, as the first…
Added 1 hour ago
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Material Management Technician
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Brandon, MB
- Full-time
Organizes work according to client’s needs and the assigned service request.
Added 2 hours ago
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Administrative Support IV
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
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Added 3 hours ago
SI
Student Resource Coordinator
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
The Student Resource Coordinator is required to support SIIT students through a case management approach. This position will serve as the primary contact and support for their assigned…
Added 3 hours ago
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Educational Technology and Multimedia Project Coordinator
College of New Caledonia
Prince George, BC
- Full-time
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Added 3 hours ago
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Athletics & Recreation Coordinator
Lambton College
Sarnia, ON
- Internship
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Added 4 hours ago
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Indigenous Perspectives Society
Vancouver, BC
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Clinical Operations Manager
Indigenous Perspectives Society
Vancouver, BC
- Full-time
Oversee daily clinic operations to ensure efficient, coordinated, and client-centred service delivery.
Added 6 hours ago
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Office Administrator, Student Supports & Admissions
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
Added 7 hours ago
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Project Administrator
Convergint
Dartmouth, NS
- Full-time
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Added 7 hours ago
Project Coordinator (Construction)
Region of Waterloo
Kitchener, ON
…contractor work, and turnover for final use. Ensures projects meet client specifications, and are delivered on schedule and within budget. Collaborates with other Section staff to assist on…
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Winnipeg Regional Health Authority
Brandon, MB
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Hospital Based Case Coordinator (N3)
Winnipeg Regional Health Authority
Winnipeg, MB
…mission, vision and values of the WRHA, the Hospital Based Case Coordinator (HBCC) receives referrals and conducts assessments to determine eligibility for Home Care program supports. The…
Added 8 hours ago
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Client Service & Intake Administrator
Baker Tilly Canada
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The Client Service & Intake Administrator is the first point of contact for personal tax clients and is responsible for receiving, organizing, documenting, and tracking client information…
Added 8 hours ago
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Actalent
Laval, QC
- $45 to $60 CAD / hour
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Shipping Clerk
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- $23 to $25 CAD / hour
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Our client is seeking a Shipping & Receiving Coordinator to join their team in a fast-paced industrial environment. This position is responsible for coordinating inbound and outbound…
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Systems Support Coordinator
Durham Region (The Regional Municipality of Durham)
Whitby, ON
- Full-time
Reporting to the Supervisor, Service Delivery The System Support Coordinator will:
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Senior On-Site Service Specialist, Hospitality
Ricoh
Montreal, QC
- Full-time
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Office Clerk
Ricoh USA, Inc.
Toronto, ON
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Sales and Events Coordinator | Contract | The Westley Calgary
Silver Hotel Group
Calgary, AB
- Contract
…contract position with a possibility of extension of Sales & Event Coordinator. Reporting to the Director of Sales & Marketing at The Westley Hotel, the successful candidate is expected to…
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Transaction Management Coordinator
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Toronto, ON
- Full-time
As a CBRE Transaction Management Coordinator, you will support the real estate transaction management team and be responsible for client listings and voucher processing for a single office.
Added 12 hours ago
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Senior Wealth Operations Officer Prefered Candidate
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Toronto, ON
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…guidelines / procedures while adhering to formal or informal Service Level Agreement(s)…
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Recreation Therapist, Rehabilitation & Recovery Services
Fraser Health
Burnaby, BC · BC · Maple Ridge / Pitt Meadows, British Columbia
- Part-time
…changes required to improve efficiency and/or effectiveness or service. Identifies own learning needs, reviews these with the Coordinator, Rehabilitation & Recovery Services and engages in…
Added 12 hours ago
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Trauma Clinical Counsellor, Indigenous Health
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CBI Home Health

Scheduling Coordinator – Peterborough (Full-Time)

Peterborough, ON, K9J 5Y3, Canada

Salary: $39,000 per year · Full-time

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Job details

Pay: Salary: $39,000 per year
Job type: Full-time
Experience: Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 2, 2026

Original job description

Scheduling Coordinator - Care Access Representative - Peterborough (Full-Time)

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire Care Access Representatives in Peterborough.

Salary: $39,000 per year
Hours: Full-time, 40 hours per week
Location: On-site at our Peterborough office
Start date: Paid orientation begins December 7, 2026
Vacancy Disclosure: This job posting is for a new vacancy.

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
Comprehensive Benefit packages.
Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
Employee Assistance Program.
Paid orientation, training and development with opportunities to grow your career.

The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, responding to scheduling requests, resolving issues, and ensuring continuity of care.

As the primary point of contact, the Care Access Representative must excel in problem-solving, communication, and multitasking to effectively coordinate care while balancing client needs and staff availability. By maintaining strong relationships with clients, families, care providers, and referral sources, they contribute to the delivery of high-quality, person-centered care.

What you will do

Efficient Scheduling: utilize scheduling software to optimize the assignment of care providers, ensuring client care plans are fulfilled promptly and accurately within a dynamic contact center setting.
KPI Achievement: Meet and exceed individual KPIs such as calls/chats per hour, quality assurance, and the successful scheduling of visits.
Stakeholder Communication: Maintain open lines of communication with clients, families, and care providers to ensure smooth scheduling processes. Address issues proactively and escalate when necessary.
Relationship Building: Cultivate and maintain positive relationships with care providers, clients, funders, and team members, considering individual needs in all decision-making processes.
Data Management: Accurately update and manage scheduling databases, client / care provider records, and care plans, ensuring all information is current and accessible for reporting and tracking.
Compliance: Adhere to Employment Standards legislation, collective agreements, and organizational policies and procedures.

What you will need to be successful

Educational Background: Minimum Grade 12 education.
Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Technical Skills: Proficiency in Microsoft Office Suite and experience with scheduling software (e.g., AlayaCare). Keyboarding speed of 35-45 words per minutes required.
Communication: Strong verbal and written communication skills, with excellent telephone etiquette.
Problem-solving: Results-oriented with strong problem-solving abilities.
Multitasking: Ability to manage multiple tasks in a fast-paced environment.
Organizational Skills: Excellent time management and organizational skills, with a keen eye for detail.
Computer Literacy: Advanced computer literacy with various applications and programs.
Medical Background: Knowledge of medical terminology or experience in medical administration is an asset.
Language Skills: Ability to communicate in French is an asset.
Healthcare Scheduling: Prior experience in healthcare scheduling is highly desirable.
Work Schedule: Availability to work in office.

Your schedule

Our clients count on us every day of the year, so our scheduling team works across a 7-day operating window. By applying, you’re confirming you’re available to work:

Days: Monday to Sunday, including statutory holidays
Hours: Any shift between 6:00 AM and 10:00 PM
Flexibility: Occasionally starting or staying 1–2 hours outside your scheduled shift when needed

What you can count on

Full-time hours: 40 hours every week
2 days off each week (days are based on business needs)
A recurring schedule wherever possible
Schedules posted 4 weeks in advance, so you can plan your life around them
Advance notice if your schedule needs to change

Good to know before you apply

This role has rotating shifts rather than a fixed schedule, so open availability across the full operating hours is required
We’re only able to move forward with candidates who can consistently work within these hours
This is a fully on-site role, working alongside your team at our Peterborough office

Orientation and training

Your paid orientation starts December 7, 2026. Training runs from December 7, 2026 to January 4, 2027, Monday to Friday, 8:00 AM – 5:00 PM. You’ll need to be available for the full training period. It’s a great chance to learn the role with dedicated support before you start your regular schedule.

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

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More about this job

Responsibilities

The Care Access Representative manages the scheduling of direct care staff within a high-volume contact center to ensure seamless client care. They handle inbound and outbound communications, maintain accurate scheduling databases, and resolve scheduling issues while ensuring compliance with organizational policies.

Requirements

Candidates must have a minimum Grade 12 education and at least 2 years of experience in customer service, scheduling, or coordination. Proficiency in Microsoft Office and scheduling software is required, along with the ability to work rotating shifts in an on-site office environment.

Skills

Scheduling
Customer service
Data entry
Communication
Problem-solving
Multitasking
Time management
Microsoft Office Suite
AlayaCare
Telephone etiquette
Medical terminology
Organizational skills
Attention to detail
Computer literacy

Benefits

Reward and recognition programs
Earned-wage access
Comprehensive benefit packages
Employee discount and perk offerings
Employee assistance program
Paid orientation
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Scheduling Coordinator
Care Access Representative
Home Health
Contact Center
Personal Support Workers
Nurses
Health Care Aides
AlayaCare
Microsoft Office
Data Management
KPI Achievement
Client Relations
Medical Administration
Scheduling Software
Healthcare Scheduling
Administrative Support

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