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Added 15 mins ago
IR
Home Care Attendant
Interlake-Eastern Regional Health Authority
Beausejour, MB
- Internship
Under the direction of the Home Care Resource Coordinator, the Home Care Attendant functions as a member of a multidisciplinary team. The Home Care Attendant provides personal and…
Added 15 mins ago
I
Seeburger Lead
Infosys
Mississauga, ON
- $92,740 to $123,375 CAD / year
- Full-time
Infosys is looking for Seeburger Onsite Lead with strong expertise in managing L2 support operations for enterprise B2B/EDI platforms. You will also play an important role in the…
Added 15 mins ago
VH
RN - Palliative Care Program (Central)
VHA Home HealthCare
Toronto, ON · Lawrence Office
- Part-time
Support safe client care through the development of knowledge and skills in accordance with our principles of continuous quality improvement.
Added 15 mins ago
VC
Home Helper, Assisted Living - Temporary, Full-time
VON Canada (Ontario)
Peterborough, ON
- $17.95 to $20.78 CAD / hour
- Full-time
- Temporary
Engages frequently with the Clients, Client’s family members and Home Support Coordinator on any needed changes to client plans and other relevant information.
Added 15 mins ago
VC
Home Helper - Casual
VON Canada (Ontario)
Greater Napanee, ON · Odessa, ON · Napanee, Ontario
- $18.61 to $22.96 CAD / hour
Engages frequently with the Clients, Client’s family members and Home Support Coordinator on any needed changes to client plans and other relevant information.
Added 30 mins ago
WI
Employer & Community Coordinator
WCG International Consultants Ltd.
Prince George, BC
- Full-time
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Added 30 mins ago
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- Full-time
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Added 45 mins ago
VH
RN - Palliative Care Program (Central)
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- Part-time
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Added 45 mins ago
WS
Employer & Community Coordinator
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Prince George, BC
- Full-time
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Added 45 mins ago
VC
Home Helper, Assisted Living - Temporary, Full-time
VON Canada
Peterborough, ON
- $17.95 to $20.78 CAD / hour
- Full-time
Engages frequently with the Clients, Client’s family members and Home Support Coordinator on any needed changes to client plans and other relevant information.
Added 45 mins ago
NC
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Ottawa, ON
- Full-time
Oversee and support major negotiations and supplier business reviews with critical and strategic suppliers
Added 45 mins ago
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Hearing Instrument Specialist or Audiologist
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Added 45 mins ago
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Medical Office Assistant
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Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
As a Client Coordinator (Receptionist), you’ll be one of the first points of contact for clients and their families. You’ll help guide them through their experience with The ScoliClinic,…
Added 45 mins ago
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Finance & Administrative Coordinator
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Ottawa, ON
- $80,000 to $100,000 CAD / year
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Added 1 hour ago
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(ASD-W) - 1.00 FTE Speech Language Pathologist II - Talk with Me - Permanent
Anglophone School District
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This is regional clinical coordinator/leader work in the field of Speech Language Pathology. Employees of this classification ensure that services provided by professionals are consistent…
Added 1 hour ago
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Workplace Experience Coordinator
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Toronto, ON
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…create a workplace that collectively makes our Snoos' time at client a first-rate employee experience every bit as vibrant as the platform we support. From the Workplace Coordinator's…
Added 1 hour ago
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Warehouse Coordinator
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Warehouse Coordinator (Contract | Part time | Immediate Start)
Added 1 hour ago
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Junior Textile Product & Sampling Coordinator
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Added 1 hour ago
QM
Coordonnateur de la logistique - matières premières / Logistics Coordinator - Commodities
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Montreal, QC
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Our client, a physical commodities trading firm is seeking a detail-oriented and highly organized Logistics Coordinator to manage the daily scheduling and coordination of truck…
Added 1 hour ago
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Information Technology Project Coordinator
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Ottawa, ON
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Our client is currently seeking an experienced IT Project Coordinator to support multiple IT infrastructure initiatives, working closely with Project Managers, technical teams, vendors,…
Added 1 hour ago
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Coordinator, Patient Data (Cardiac Registry)
University Health Network
Toronto, ON
- Full-time
…patient care, operational planning, research and education. The Coordinator, Patient Data (Cardiac Registry) supports the integrity, completeness and timely maintenance of patient,…
Added 1 hour ago
CH
Scheduling Coordinator – Calgary (Full-Time)
CBI Home Health
Calgary, AB
- Full-time
Scheduling Coordinator - Care Access Representative - Calgary (Full-Time)
Added 1 hour ago
CH
Scheduling Coordinator – Mississauga (Full-Time)
CBI Home Health
Mississauga, ON
- Full-time
Scheduling Coordinator - Care Access Representative - Mississauga (Full-Time)
Added 1 hour ago
CH
Scheduling Coordinator – Toronto (North York) (Full-Time)
CBI Home Health
Toronto, ON
- Full-time
Scheduling Coordinator - Care Access Representative - Toronto (North York) (Full-Time)
Added 1 hour ago
CH
Scheduling Coordinator – Peterborough (Full-Time)
CBI Home Health
Peterborough, ON
- Full-time
Scheduling Coordinator - Care Access Representative - Peterborough (Full-Time)

CBI Home Health

Scheduling Coordinator – Peterborough (Full-Time)

Peterborough, ON, K9J 5Y3, Canada

Salary: $39,000 per year · Full-time

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Job details

Pay: Salary: $39,000 per year
Job type: Full-time
Experience: Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 2, 2026

Original job description

Scheduling Coordinator - Care Access Representative - Peterborough (Full-Time)

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire Care Access Representatives in Peterborough.

Salary: $39,000 per year
Hours: Full-time, 40 hours per week
Location: On-site at our Peterborough office
Start date: Paid orientation begins December 7, 2026
Vacancy Disclosure: This job posting is for a new vacancy.

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
Comprehensive Benefit packages.
Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
Employee Assistance Program.
Paid orientation, training and development with opportunities to grow your career.

The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, responding to scheduling requests, resolving issues, and ensuring continuity of care.

As the primary point of contact, the Care Access Representative must excel in problem-solving, communication, and multitasking to effectively coordinate care while balancing client needs and staff availability. By maintaining strong relationships with clients, families, care providers, and referral sources, they contribute to the delivery of high-quality, person-centered care.

What you will do

Efficient Scheduling: utilize scheduling software to optimize the assignment of care providers, ensuring client care plans are fulfilled promptly and accurately within a dynamic contact center setting.
KPI Achievement: Meet and exceed individual KPIs such as calls/chats per hour, quality assurance, and the successful scheduling of visits.
Stakeholder Communication: Maintain open lines of communication with clients, families, and care providers to ensure smooth scheduling processes. Address issues proactively and escalate when necessary.
Relationship Building: Cultivate and maintain positive relationships with care providers, clients, funders, and team members, considering individual needs in all decision-making processes.
Data Management: Accurately update and manage scheduling databases, client / care provider records, and care plans, ensuring all information is current and accessible for reporting and tracking.
Compliance: Adhere to Employment Standards legislation, collective agreements, and organizational policies and procedures.

What you will need to be successful

Educational Background: Minimum Grade 12 education.
Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Technical Skills: Proficiency in Microsoft Office Suite and experience with scheduling software (e.g., AlayaCare). Keyboarding speed of 35-45 words per minutes required.
Communication: Strong verbal and written communication skills, with excellent telephone etiquette.
Problem-solving: Results-oriented with strong problem-solving abilities.
Multitasking: Ability to manage multiple tasks in a fast-paced environment.
Organizational Skills: Excellent time management and organizational skills, with a keen eye for detail.
Computer Literacy: Advanced computer literacy with various applications and programs.
Medical Background: Knowledge of medical terminology or experience in medical administration is an asset.
Language Skills: Ability to communicate in French is an asset.
Healthcare Scheduling: Prior experience in healthcare scheduling is highly desirable.
Work Schedule: Availability to work in office.

Your schedule

Our clients count on us every day of the year, so our scheduling team works across a 7-day operating window. By applying, you’re confirming you’re available to work:

Days: Monday to Sunday, including statutory holidays
Hours: Any shift between 6:00 AM and 10:00 PM
Flexibility: Occasionally starting or staying 1–2 hours outside your scheduled shift when needed

What you can count on

Full-time hours: 40 hours every week
2 days off each week (days are based on business needs)
A recurring schedule wherever possible
Schedules posted 4 weeks in advance, so you can plan your life around them
Advance notice if your schedule needs to change

Good to know before you apply

This role has rotating shifts rather than a fixed schedule, so open availability across the full operating hours is required
We’re only able to move forward with candidates who can consistently work within these hours
This is a fully on-site role, working alongside your team at our Peterborough office

Orientation and training

Your paid orientation starts December 7, 2026. Training runs from December 7, 2026 to January 4, 2027, Monday to Friday, 8:00 AM – 5:00 PM. You’ll need to be available for the full training period. It’s a great chance to learn the role with dedicated support before you start your regular schedule.

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

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More about this job

Responsibilities

The Care Access Representative manages the scheduling of direct care staff within a high-volume contact center to ensure seamless client care. They handle inbound and outbound communications, maintain accurate scheduling databases, and resolve scheduling issues while ensuring compliance with organizational policies.

Requirements

Candidates must have a minimum Grade 12 education and at least 2 years of experience in customer service, scheduling, or coordination. Proficiency in Microsoft Office and scheduling software is required, along with the ability to work rotating shifts in an on-site office environment.

Skills

Scheduling
Customer service
Data entry
Communication
Problem-solving
Multitasking
Time management
Microsoft Office Suite
AlayaCare
Telephone etiquette
Medical terminology
Organizational skills
Attention to detail
Computer literacy

Benefits

Reward and recognition programs
Earned-wage access
Comprehensive benefit packages
Employee discount and perk offerings
Employee assistance program
Paid orientation
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Scheduling Coordinator
Care Access Representative
Home Health
Contact Center
Personal Support Workers
Nurses
Health Care Aides
AlayaCare
Microsoft Office
Data Management
KPI Achievement
Client Relations
Medical Administration
Scheduling Software
Healthcare Scheduling
Administrative Support

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