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Added 17 hours ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Strong knowledge of Agile, Scrum, hybrid delivery methodologies, project governance, risk management, and enterprise technology delivery.
Added 21 mins ago
C&
Senior Immigration Case Manager/Client Experience & Transformation
Caron & Partners LLP
Calgary, AB
- Full-time
…technology-driven and client-centred approach to immigration service…
Added 37 mins ago
LC
Cashier Part Time Day Greenlight Requisition
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Yellowknife, NT
- Part-time
Support in the delivery of company-directed promotions and programs
Added 37 mins ago
LC
Cashier Part Time Day
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- Part-time
Support in the delivery of company-directed promotions and programs
Added 52 mins ago
P
Project Manager
Promation
Oakville, ON
- $100,000 to $125,000 CAD / year
- Full-time
…engineering and manufacturing projects, ensuring successful delivery within scope, schedule, and budget. Working collaboratively with Engineering, Manufacturing, Procurement, Quality, and…
Added 52 mins ago
Copilot Platform Administrator
GHD Group Pty Ltd
Waterloo, ON
…health, tenant settings, capacity monitoring, and agent lifecycle…
Added 52 mins ago
AG
Account Executive, Insurance - Toronto
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- Full-time
Actively lead account management staff in annual stewardship process, pre-renewal process, final renewal delivery, and other significant account management services for assigned client book…
Added 1 hour ago
FB
Warehouse Worker
Farm Boy Inc.
Mississauga, ON
- From $19.5 CAD / hour
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Added 1 hour ago
A
Senior Dynamics 365 F&O Functional Consultant-RQ00762
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Toronto, ON
- Contract
…and system knowledge across areas such as Product Information Management, Procure-to-Pay, Order-to-Cash, Master Planning, and ideally WMS. They should be able to discuss actual F&O…
Added 1 hour ago
FB
Warehouse Worker
Farm Boy Inc.
Mississauga, ON
- $19.5 CAD / hour
- Full-time
Added 1 hour ago
P
Intermediate Buyer
Promation
Oakville, ON
- $70,000 to $85,000 CAD / year
- Full-time
…pricing, managing supplier relationships, and ensuring the timely delivery of components and services essential to our…
Added 1 hour ago
LC
Cashier Part Time Evening
Loblaw Companies Limited
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Added 1 hour ago
SC
shift supervisor - Store# 83227, INTACT
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- Full-time
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Added 1 hour ago
SI
Instructor, Construction Worker Prep
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Added 1 hour ago
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Instructor, Residential Framing
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Prince Albert, SK
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Added 1 hour ago
A
Environmental Compliance Manager, EU EAP Field
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- Full-time
…environmental media - energy, air emissions, stormwater, waste management, and wastewater discharge - turning regulatory requirements into clear, practical guidance for site…
Added 1 hour ago
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(CAN) OMNI Customer Fulfillment Associate
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- Full-time
Picks and assembles customer orders from different temperature areas with care and accuracy to support on-time delivery. Packs orders carefully by confirming product selection, quantities,…
Added 1 hour ago
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Storeperson
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This position plays an important role in ensuring the efficient receipt, distribution, purchasing, and inventory management of supplies that support the delivery of exceptional patient care.
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Server l Part Time l Novotel Toronto Centre
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Toronto, ON
- Part-time
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from…
Added 1 hour ago
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Directs Store Delivery Associate
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Added 1 hour ago
FI
Field Marketing Manager
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Remote, Canada
- $75,000 to $90,000 CAD / year
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…real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. Our teams combine deep domain expertise with strong…
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Content Marketing Manager
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- $85,000 to $100,000 CAD / year
- Full-time
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…real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. Our teams combine deep domain expertise with strong…
Added 2 hours ago
DT
Market Discovery & Pilot Scout
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…points (e.g., current POS system, slow-hour sales, food waste management, delivery app…
Added 2 hours ago
CC
Warehouse Floater and Backup Driver - Permanent Full-Time - Montreal QC
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Maintain a log of escalations and provide summary reports to management
Added 2 hours ago
E
Gym Sales & Service Coordinator
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…suppliers, and the internal team to ensure efficient service delivery and lead management. The ideal candidate is detail-oriented, able to manage multiple priorities, and comfortable…
Added 2 hours ago
PV
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CBI Home Health

Scheduling Coordinator – Peterborough (Full-Time)

Peterborough, ON, K9J 5Y3, Canada

Salary: $39,000 per year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary: $39,000 per year
Job type: Full-time
Experience: Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 2, 2026

Original job description

Scheduling Coordinator - Care Access Representative - Peterborough (Full-Time)

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire Care Access Representatives in Peterborough.

Salary: $39,000 per year
Hours: Full-time, 40 hours per week
Location: On-site at our Peterborough office
Start date: Paid orientation begins December 7, 2026
Vacancy Disclosure: This job posting is for a new vacancy.

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
Comprehensive Benefit packages.
Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
Employee Assistance Program.
Paid orientation, training and development with opportunities to grow your career.

The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, responding to scheduling requests, resolving issues, and ensuring continuity of care.

As the primary point of contact, the Care Access Representative must excel in problem-solving, communication, and multitasking to effectively coordinate care while balancing client needs and staff availability. By maintaining strong relationships with clients, families, care providers, and referral sources, they contribute to the delivery of high-quality, person-centered care.

What you will do

Efficient Scheduling: utilize scheduling software to optimize the assignment of care providers, ensuring client care plans are fulfilled promptly and accurately within a dynamic contact center setting.
KPI Achievement: Meet and exceed individual KPIs such as calls/chats per hour, quality assurance, and the successful scheduling of visits.
Stakeholder Communication: Maintain open lines of communication with clients, families, and care providers to ensure smooth scheduling processes. Address issues proactively and escalate when necessary.
Relationship Building: Cultivate and maintain positive relationships with care providers, clients, funders, and team members, considering individual needs in all decision-making processes.
Data Management: Accurately update and manage scheduling databases, client / care provider records, and care plans, ensuring all information is current and accessible for reporting and tracking.
Compliance: Adhere to Employment Standards legislation, collective agreements, and organizational policies and procedures.

What you will need to be successful

Educational Background: Minimum Grade 12 education.
Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Technical Skills: Proficiency in Microsoft Office Suite and experience with scheduling software (e.g., AlayaCare). Keyboarding speed of 35-45 words per minutes required.
Communication: Strong verbal and written communication skills, with excellent telephone etiquette.
Problem-solving: Results-oriented with strong problem-solving abilities.
Multitasking: Ability to manage multiple tasks in a fast-paced environment.
Organizational Skills: Excellent time management and organizational skills, with a keen eye for detail.
Computer Literacy: Advanced computer literacy with various applications and programs.
Medical Background: Knowledge of medical terminology or experience in medical administration is an asset.
Language Skills: Ability to communicate in French is an asset.
Healthcare Scheduling: Prior experience in healthcare scheduling is highly desirable.
Work Schedule: Availability to work in office.

Your schedule

Our clients count on us every day of the year, so our scheduling team works across a 7-day operating window. By applying, you’re confirming you’re available to work:

Days: Monday to Sunday, including statutory holidays
Hours: Any shift between 6:00 AM and 10:00 PM
Flexibility: Occasionally starting or staying 1–2 hours outside your scheduled shift when needed

What you can count on

Full-time hours: 40 hours every week
2 days off each week (days are based on business needs)
A recurring schedule wherever possible
Schedules posted 4 weeks in advance, so you can plan your life around them
Advance notice if your schedule needs to change

Good to know before you apply

This role has rotating shifts rather than a fixed schedule, so open availability across the full operating hours is required
We’re only able to move forward with candidates who can consistently work within these hours
This is a fully on-site role, working alongside your team at our Peterborough office

Orientation and training

Your paid orientation starts December 7, 2026. Training runs from December 7, 2026 to January 4, 2027, Monday to Friday, 8:00 AM – 5:00 PM. You’ll need to be available for the full training period. It’s a great chance to learn the role with dedicated support before you start your regular schedule.

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

Apply About employer

More about this job

Responsibilities

The Care Access Representative manages the scheduling of direct care staff within a high-volume contact center to ensure seamless client care. They handle inbound and outbound communications, maintain accurate scheduling databases, and resolve scheduling issues while ensuring compliance with organizational policies.

Requirements

Candidates must have a minimum Grade 12 education and at least 2 years of experience in customer service, scheduling, or coordination. Proficiency in Microsoft Office and scheduling software is required, along with the ability to work rotating shifts in an on-site office environment.

Skills

Scheduling
Customer service
Data entry
Communication
Problem-solving
Multitasking
Time management
Microsoft Office Suite
AlayaCare
Telephone etiquette
Medical terminology
Organizational skills
Attention to detail
Computer literacy

Benefits

Reward and recognition programs
Earned-wage access
Comprehensive benefit packages
Employee discount and perk offerings
Employee assistance program
Paid orientation
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Scheduling Coordinator
Care Access Representative
Home Health
Contact Center
Personal Support Workers
Nurses
Health Care Aides
AlayaCare
Microsoft Office
Data Management
KPI Achievement
Client Relations
Medical Administration
Scheduling Software
Healthcare Scheduling
Administrative Support

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