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Added 11 mins ago
SG
New Installations & Modernizations Coordinator
Schindler Group
Montreal, QC
- $54,000 to $67,000 CAD / year
- Full-time
The New Installations\Modernization Coordinator is responsible for managing and continuously improving support and coordination services for all New Installation and Modernization projects…
Added 11 mins ago
IT
Project Coordinator
InTandem Talent
AB · Alberta, Canada
- Full-time
Be an active participant and key stakeholder in SB Canada’s Health and Safety Program, helping to build a positive safety culture as we move from compliance to care.
Added 11 mins ago
B
Proposal Coordinator
BPA
Halifax, NS
- Full-time
The OSP Proposal Coordinator supports BPA's proposal development process end-to-end, from proposal tracking, partner coordination, and documentation support. This role requires strong…
Added 11 mins ago
SG
New Installations & Modernizations Coordinator
Schindler Group
Montreal, QC
- Full-time
The New Installations\Modernization Coordinator is responsible for managing and continuously improving support and coordination services for all New Installation and Modernization projects…
Added 11 mins ago
TO
Camp Coordinator
Town of Newmarket
Newmarket, ON
- Temporary
Plans and facilitates staff trainings and meetings in collaboration with the Recreation Programmer and Camp Coordinator team, with a focus on 1:1 staff and leading inclusion workshops.
Added 11 mins ago
CC
Coordinator, UF6 Construction
Cameco Corporation
Port Hope, ON
- Full-time
…confidentially and Cameco’s Workplace Inclusion and Accommodation Program document is available upon request. Successful candidates for all positions that will work at Safety Sensitive…
Added 11 mins ago
TO
Waste Services Coordinator
Town of Whitby
Whitby, ON
- Full-time
Reporting to, and under the direction of the Manager of Waste Services, the Waste Services Coordinator will assist in the development and implementation of the waste management programs and…
Added 11 mins ago
LT
Program Support Coordinator, Youth & Volunteer Experience
Let's Talk Science | Parlons sciences
Ottawa, ON
- $50,000 to $54,000 CAD / year
- Contract
…impact in the education sector in Canada. We are seeking a Program Support Coordinator, Youth and Volunteer Experience who is responsible for supporting and assisting with the…
Added 11 mins ago
GN
Procurement Coordinator
Groupe Nordik
Gatineau, QC
- Full-time
The Procurement Coordinator's mission is to maintain and ensure the quality of Groupe Nordik's corporate standards for products, services and procurement, as well as the integrity of…
Added 11 mins ago
SA
Study Abroad Coordinator
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
This role provides administrative, logistical, and program coordination support for SAIT’s Study Abroad initiatives, including inbound and outbound student exchanges, Global Education…
Added 11 mins ago
AG
Billing Coordinator
AWOT GLOBAL LOGISTICS (CANADA) CORP.
Toronto, ON
- Full-time
The Billing Coordinator is a full-time, on-site role based in Toronto, ON. This position is responsible for preparing, reviewing, and issuing invoices for freight, warehousing, and related…
Added 11 mins ago
Home Care Attendant
Winnipeg Regional Health Authority
Powerview-Pine Falls, MB · Pine Falls, MB
Under the direction of the Home Care Resource Coordinator, the Home Care Attendant functions as a member of a multidisciplinary team. The Home Care Attendant provides personal and…
Added 26 mins ago
YO
Wellness Administrator
YMCA of Greater Toronto
Torrance, ON
- Part-time
Support the camp out-tripping program through pre- and post-trip wellness checks, first aid kit preparation, and inventory.
Added 26 mins ago
YO
Wellness Staff
YMCA of Greater Toronto
Torrance, ON
- Part-time
…maintenance of medical supplies. The position works with the Wellness Coordinator, camp staff, health care providers, and parents to respond to health concerns and support appropriate care.…
Added 26 mins ago
PH
Social Worker - Cystic Fibrosis Clinic
Providence Healthcare
Vancouver, BC
- Temporary
…Professional Practice Leader and/or Research, Education and Practice Coordinator, the position supports the interdisciplinary program/team, which is under the direction of the Patient Care…
Added 26 mins ago
CO
Inventory Coordinator
Culligan of Canada
Hanover, ON
- Full-time
Added 26 mins ago
CO
Accounts Payable & Office Clerk
COLLEGE OF PHYSICIANS & SURGEONS OF ALBERTA
Edmonton, AB
- Full-time
Identify issues with document types and names and consult with Coordinator
Added 26 mins ago
Coordinator, HR
Bayshore
Calgary, AB
Human Resources Coordinator, under the direction of the HR Manager, completes day-to-day human resources activities at the Branch Office and collaborates in relevant National Service Centre…
Added 41 mins ago
TO
Behaviour Management Specialist (Summer Camp 2027)
Town of Newmarket
Newmarket, ON
- Temporary
Plans and facilitates staff trainings and meetings in collaboration with the Recreation Programmer and Camp Coordinator team, with a focus on 1:1 staff and leading behaviour management…
Added 41 mins ago
TO
Camp Coordinator
Town of Newmarket
Newmarket, ON
- Temporary
Plans and facilitates staff trainings and meetings in collaboration with the Recreation Programmer and Camp Coordinator team.
Added 41 mins ago
IL
Communications Coordinator (Health and Welfare)
IATSE Local 873
Toronto, ON
- $41 to $42.25 CAD / hour
- Full-time
The new exciting position of Communications Coordinator (Health and Welfare), reporting to the Communications Manager, will be servicing the needs of IATSE 873 members ensuring all…
Added 41 mins ago
DU
Field Operations Data Acquisition Coordinator
Dalhousie University
Halifax, NS
- Full-time
Position Title Field Operations Data Acquisition Coordinator
Added 41 mins ago
GL
Office Coordinator
Groupe Lemur, Inc
Montreal, QC
- Full-time
The Office Coordinator is a dual-purpose role responsible for ensuring operational excellence at the executive level while fueling the company’s growth through full life-cycle recruitment.…
Added 41 mins ago
LC
CS Instructor - Adult Mandarin School
Langara College
Vancouver, BC
- Part-time
Reporting to the Program Coordinator, the Instructor is responsible for the delivery and student evaluation of the assigned course as described in the curriculum/course outline. Instructors…
Added 41 mins ago
SP
Reception & Donations Coordinator
St. Paul's Foundation
Vancouver, BC
- $57,000 to $70,000 CAD / year
- Full-time
The Reception & Donations Coordinator plays a dual role at the Jim Pattison Medical Campus St. Paul's Hospital, serving as the welcoming first point of contact for visitors, donors,…

CBI Home Health

Scheduling Coordinator – Peterborough (Full-Time)

Peterborough, ON, K9J 5Y3, Canada

Salary: $39,000 per year · Full-time

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Applications open in a new tab.

Job details

Pay: Salary: $39,000 per year
Job type: Full-time
Experience: Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 2, 2026

Original job description

Scheduling Coordinator - Care Access Representative - Peterborough (Full-Time)

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire Care Access Representatives in Peterborough.

Salary: $39,000 per year
Hours: Full-time, 40 hours per week
Location: On-site at our Peterborough office
Start date: Paid orientation begins December 7, 2026
Vacancy Disclosure: This job posting is for a new vacancy.

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
Comprehensive Benefit packages.
Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
Employee Assistance Program.
Paid orientation, training and development with opportunities to grow your career.

The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, responding to scheduling requests, resolving issues, and ensuring continuity of care.

As the primary point of contact, the Care Access Representative must excel in problem-solving, communication, and multitasking to effectively coordinate care while balancing client needs and staff availability. By maintaining strong relationships with clients, families, care providers, and referral sources, they contribute to the delivery of high-quality, person-centered care.

What you will do

Efficient Scheduling: utilize scheduling software to optimize the assignment of care providers, ensuring client care plans are fulfilled promptly and accurately within a dynamic contact center setting.
KPI Achievement: Meet and exceed individual KPIs such as calls/chats per hour, quality assurance, and the successful scheduling of visits.
Stakeholder Communication: Maintain open lines of communication with clients, families, and care providers to ensure smooth scheduling processes. Address issues proactively and escalate when necessary.
Relationship Building: Cultivate and maintain positive relationships with care providers, clients, funders, and team members, considering individual needs in all decision-making processes.
Data Management: Accurately update and manage scheduling databases, client / care provider records, and care plans, ensuring all information is current and accessible for reporting and tracking.
Compliance: Adhere to Employment Standards legislation, collective agreements, and organizational policies and procedures.

What you will need to be successful

Educational Background: Minimum Grade 12 education.
Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Technical Skills: Proficiency in Microsoft Office Suite and experience with scheduling software (e.g., AlayaCare). Keyboarding speed of 35-45 words per minutes required.
Communication: Strong verbal and written communication skills, with excellent telephone etiquette.
Problem-solving: Results-oriented with strong problem-solving abilities.
Multitasking: Ability to manage multiple tasks in a fast-paced environment.
Organizational Skills: Excellent time management and organizational skills, with a keen eye for detail.
Computer Literacy: Advanced computer literacy with various applications and programs.
Medical Background: Knowledge of medical terminology or experience in medical administration is an asset.
Language Skills: Ability to communicate in French is an asset.
Healthcare Scheduling: Prior experience in healthcare scheduling is highly desirable.
Work Schedule: Availability to work in office.

Your schedule

Our clients count on us every day of the year, so our scheduling team works across a 7-day operating window. By applying, you’re confirming you’re available to work:

Days: Monday to Sunday, including statutory holidays
Hours: Any shift between 6:00 AM and 10:00 PM
Flexibility: Occasionally starting or staying 1–2 hours outside your scheduled shift when needed

What you can count on

Full-time hours: 40 hours every week
2 days off each week (days are based on business needs)
A recurring schedule wherever possible
Schedules posted 4 weeks in advance, so you can plan your life around them
Advance notice if your schedule needs to change

Good to know before you apply

This role has rotating shifts rather than a fixed schedule, so open availability across the full operating hours is required
We’re only able to move forward with candidates who can consistently work within these hours
This is a fully on-site role, working alongside your team at our Peterborough office

Orientation and training

Your paid orientation starts December 7, 2026. Training runs from December 7, 2026 to January 4, 2027, Monday to Friday, 8:00 AM – 5:00 PM. You’ll need to be available for the full training period. It’s a great chance to learn the role with dedicated support before you start your regular schedule.

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

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More about this job

Responsibilities

The Care Access Representative manages the scheduling of direct care staff within a high-volume contact center to ensure seamless client care. They handle inbound and outbound communications, maintain accurate scheduling databases, and resolve scheduling issues while ensuring compliance with organizational policies.

Requirements

Candidates must have a minimum Grade 12 education and at least 2 years of experience in customer service, scheduling, or coordination. Proficiency in Microsoft Office and scheduling software is required, along with the ability to work rotating shifts in an on-site office environment.

Skills

Scheduling
Customer service
Data entry
Communication
Problem-solving
Multitasking
Time management
Microsoft Office Suite
AlayaCare
Telephone etiquette
Medical terminology
Organizational skills
Attention to detail
Computer literacy

Benefits

Reward and recognition programs
Earned-wage access
Comprehensive benefit packages
Employee discount and perk offerings
Employee assistance program
Paid orientation
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Scheduling Coordinator
Care Access Representative
Home Health
Contact Center
Personal Support Workers
Nurses
Health Care Aides
AlayaCare
Microsoft Office
Data Management
KPI Achievement
Client Relations
Medical Administration
Scheduling Software
Healthcare Scheduling
Administrative Support

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