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Added 11 mins ago
FR
Weekend Security Concierge
FirstService Residential Canada
Toronto, ON · North York, ON
- Full-time
High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.
Added 11 mins ago
T
Senior Planner, Transportation Facilities
TransLink
Vancouver, BC · Greater Vancouver, BC
- $100,080 to $150,120 CAD / year
- Full-time
Oversees the development of advanced transportation facilities planning methods, techniques and models including conducting research, quantitative analysis and qualitative assessments to…
Added 11 mins ago
OI
Inova Québec - Bilingual Sales Representative
Orbit Insurance Services
Montreal, QC
- Full-time
…positive experience that builds loyalty and drives additional business. In addition, you’ll actively ask for referrals to help grow our sales pipeline and identify opportunities to deepen…
Added 12 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
Toronto, ON · Scarborough, ON
- Full-time
Pharmaceutical Sales Representative – Endocrinology
Added 12 mins ago
LS
Sales Development Representative
L Squared Digital
Toronto, ON · North York, ON
- Full-time
As a Sales Development Representative, you will be the first point of contact between L Squared and our future customers. You will own the top of the funnel by identifying target accounts,…
Added 12 mins ago
Inside Sales Representative
Sonepar
Timmins, ON
An opportunity for career development across many business departments within our organization.
Added 12 mins ago
VC
Director, Demand Generation
Valsoft Corporation
Remote, Canada
- $140,000 to $150,000 CAD / year
- Full-time
- Remote
…means for the company and our products. This role also owns our Business Development Representative team's strategy and targets, working primarily through our existing BDR team lead. This…
Added 12 mins ago
V
Sales Development Representative
VendorPM
Remote, Canada
- $55,000 CAD / year
- Full-time
- Remote
As a Sales Development Representative at VendorPM, you will be responsible for contacting vendor leads assigned to you across Canada and the US, and converting them into sales to achieve…
Added 12 mins ago
Senior Demand Planner - Service Parts
Olympus Corporation of the Americas
Richmond Hill, ON
Own demand forecasts for service parts using historical consumption, installed base, repair trends, product lifecycle status, and business inputs.
Added 27 mins ago
VN
Senior Eng Technologist
Vecima Networks Inc.
Saskatoon, SK
- Full-time
A Senior Engineering Technologist assists R&D Hardware Designers with the development, testing, and release of new products, in addition to providing technical support for escalated…
Added 27 mins ago
RS
Business Development Representative
Refrigerative Supply Limited
Edmonton, AB
- Full-time
We are seeking a dynamic and results-driven Business Development Representative to join our growing team. This role focuses on building and maintaining strong client relationships within…
Added 27 mins ago
WI
Employer & Community Coordinator
WCG International Consultants Ltd.
Prince George, BC
- Full-time
…access services, promoting local job creation and labour market development and develops partnerships to meet the diverse needs of individuals, employers, and communities. The Employer and…
Added 42 mins ago
IH
Executive Medical Director | Clinical Informatics
Interior Health Authority
BC · British Columbia, Canada
- $108.13 to $148.68 CAD / hour
- Part-time
…Medical Director provides direction and leadership in the design, development, and implementation of computerized provider order entry; provides leadership and advice to the clinical…
Added 42 mins ago
T
CRM Business Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 42 mins ago
WS
Employer & Community Coordinator
WCG Services
Prince George, BC
- Full-time
…access services, promoting local job creation and labour market development and develops partnerships to meet the diverse needs of individuals, employers, and communities. The Employer and…
Added 42 mins ago
Territory Sales Representative
Canadian Federation of Independent Business
Newmarket, ON
Territory Sales Representative – Newmarket, ON
Added 42 mins ago
D
Private Banker
Desjardins
Ottawa, ON
- Full-time
…communication and meticulously follow up with wealth managers and Business Services account managers to identify member/client needs, and thus actively participate in the growth of existing…
Added 42 mins ago
C
Universal Banker I
CIBC
Toronto, ON · Tor-Old Kingston Rd At Morrish
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients' lives. As a Financial Services…
Added 42 mins ago
IT
Sales Representative – Business Development
ibbtec Technology Soltions inc
Halifax, NS
- Full-time
As we continue to grow, we're looking for a motivated and results-driven Sales Representative to join our team and play an important role in expanding our customer base and developing new…
Added 57 mins ago
RH
Sr. Coordinator, Awareness
Rick Hansen Foundation
Richmond, BC
- Full-time
…our people. We are committed to building a diverse workforce representative of the communities we serve. We welcome applications from all qualified candidates including Indigenous peoples,…
Added 57 mins ago
H
Acute Care Manager Assiniboia
HealthCareersInSask.ca
Assiniboia, SK
- Full-time
…objectives of the SHA. The Manager supports strategy through the development and execution of operational and business plans, including cascading, monitoring, reporting, and course…
Added 1 hour ago
AI
National Market Sector Lead - Healthcare
Architecture49 Inc.
Ottawa, ON
- Full-time
Lead major pursuit strategies, partnerships, and business development initiatives.
Added 1 hour ago
AI
National Market Sector Lead - Healthcare
Architecture49 Inc.
Toronto, ON
- Full-time
Lead major pursuit strategies, partnerships, and business development initiatives.
Added 1 hour ago
AI
National Market Sector Lead - Healthcare
Architecture49 Inc.
Vancouver, BC
- Full-time
Lead major pursuit strategies, partnerships, and business development initiatives.
Added 1 hour ago
RM
Administrative Services Representative
Regional Municipality of Peel
Mississauga, ON
- Other
The Role: Reporting to the Supervisor, Income and Social Supports, you will provide financial, technology, business and policy support, and document services that enable effective delivery…

CBI Home Health

Scheduling Coordinator – Whitby (Full-Time)

Whitby, ON, L1N 9Y9, Canada

Salary: $39,000 per year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary: $39,000 per year
Job type: Full-time
Experience: Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 2, 2026

Original job description

Scheduling Coordinator - Care Access Representative - Whitby (Full-Time)

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire a Care Access Representative in Whitby.

Salary: $39,000 per year
Hours: Full-time, 40 hours per week
Location: On-site at our Whitby office
Start date: Paid orientation begins December 7, 2026
Vacancy Disclosure: This job posting is for a new vacancy.

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
Comprehensive Benefit packages.
Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
Employee Assistance Program.
Paid orientation, training and development with opportunities to grow your career.

The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, responding to scheduling requests, resolving issues, and ensuring continuity of care.

As the primary point of contact, the Care Access Representative must excel in problem-solving, communication, and multitasking to effectively coordinate care while balancing client needs and staff availability. By maintaining strong relationships with clients, families, care providers, and referral sources, they contribute to the delivery of high-quality, person-centered care.

What you will do

Efficient Scheduling: utilize scheduling software to optimize the assignment of care providers, ensuring client care plans are fulfilled promptly and accurately within a dynamic contact center setting.
KPI Achievement: Meet and exceed individual KPIs such as calls/chats per hour, quality assurance, and the successful scheduling of visits.
Stakeholder Communication: Maintain open lines of communication with clients, families, and care providers to ensure smooth scheduling processes. Address issues proactively and escalate when necessary.
Relationship Building: Cultivate and maintain positive relationships with care providers, clients, funders, and team members, considering individual needs in all decision-making processes.
Data Management: Accurately update and manage scheduling databases, client / care provider records, and care plans, ensuring all information is current and accessible for reporting and tracking.
Compliance: Adhere to Employment Standards legislation, collective agreements, and organizational policies and procedures.

What you will need to be successful

Educational Background: Minimum Grade 12 education.
Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Technical Skills: Proficiency in Microsoft Office Suite and experience with scheduling software (e.g., AlayaCare). Keyboarding speed of 35-45 words per minutes required.
Communication: Strong verbal and written communication skills, with excellent telephone etiquette.
Problem-solving: Results-oriented with strong problem-solving abilities.
Multitasking: Ability to manage multiple tasks in a fast-paced environment.
Organizational Skills: Excellent time management and organizational skills, with a keen eye for detail.
Computer Literacy: Advanced computer literacy with various applications and programs.
Medical Background: Knowledge of medical terminology or experience in medical administration is an asset.
Language Skills: Ability to communicate in French is an asset.
Healthcare Scheduling: Prior experience in healthcare scheduling is highly desirable.
Work Schedule: Availability to work in office.

Your schedule

Our clients count on us every day of the year, so our scheduling team works across a 7-day operating window. By applying, you’re confirming you’re available to work:

Days: Monday to Sunday, including statutory holidays
Hours: Any shift between 6:00 AM and 10:00 PM
Flexibility: Occasionally starting or staying 1–2 hours outside your scheduled shift when needed

What you can count on

Full-time hours: 40 hours every week
2 days off each week (days are based on business needs)
A recurring schedule wherever possible
Schedules posted 4 weeks in advance, so you can plan your life around them
Advance notice if your schedule needs to change

Good to know before you apply

This role has rotating shifts rather than a fixed schedule, so open availability across the full operating hours is required
We’re only able to move forward with candidates who can consistently work within these hours
This is a fully on-site role, working alongside your team at our Whitby office

Orientation and training

Your paid orientation starts December 7, 2026. Training runs from December 7, 2026 to January 4, 2027, Monday to Friday, 8:00 AM – 5:00 PM. You’ll need to be available for the full training period. It’s a great chance to learn the role with dedicated support before you start your regular schedule.

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

Apply About employer

More about this job

Responsibilities

The Care Access Representative manages the scheduling of direct care staff within a high-volume contact center to ensure seamless client care. They handle inbound and outbound communications, maintain accurate scheduling databases, and resolve issues to ensure continuity of care.

Requirements

Candidates must have a minimum Grade 12 education and at least 2 years of experience in customer service, scheduling, or coordination. Proficiency in Microsoft Office, scheduling software, and strong multitasking abilities are required for this on-site role.

Skills

Scheduling
Customer service
Data entry
Problem-solving
Multitasking
Communication
Telephone etiquette
Time management
Organizational skills
Microsoft office suite
Alayacare
Medical terminology
Medical administration
Contact center operations

Benefits

Reward and recognition programs
Earned-wage access
Comprehensive benefit packages
Employee discount and perk offerings
Employee assistance program
Paid orientation
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Scheduling Coordinator
Care Access Representative
Home Health
Contact Center
Personal Support Workers
Health Care Aides
Nurses
AlayaCare
Microsoft Office
Data Entry
KPI Achievement
Client Care Plans
Medical Terminology
Medical Administration
Healthcare Scheduling
Customer Service
Coordination
Scheduling Software
Quality Assurance
Community Services

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