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Added 14 mins ago
TO
Waste Services Coordinator
Town of Whitby
Whitby, ON
- Full-time
Reporting to, and under the direction of the Manager of Waste Services, the Waste Services Coordinator will assist in the development and implementation of the waste management programs and…
Added 30 mins ago
YO
Wellness Administrator
YMCA of Greater Toronto
Torrance, ON
- Part-time
…personal growth and build community. After taking part in our programs, children and youth return home more confident, independent, and with new friendships. YMCA Camp Pine Crest is an…
Added 30 mins ago
PH
Social Worker - Cystic Fibrosis Clinic
Providence Healthcare
Vancouver, BC
- Temporary
…area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A…
Added 44 mins ago
M
Operations and Financial Coordinator
Marsh
Toronto, ON
- Full-time
Marsh’s Workforce & Rewards practice is seeking a Operations and Financial Coordinator to join our Toronto or Montreal team.
Added 45 mins ago
M
Operations and Financial Coordinator
Marsh
Montreal, QC
- Full-time
Marsh’s Workforce & Rewards practice is seeking a Operations and Financial Coordinator to join our Toronto or Montreal team.
Added 59 mins ago
GS
PHARMACY COORDINATOR - FULL TIME/PERMANENT
Green Shield Canada
Burnaby, BC
- Full-time
GreenShield is seeking a Pharmacy Coordinator (known internally as Pharmacy Assistant) who is passionate about helping people, communicating clearly, and taking ownership of administrative…
Added 1 hour ago
YO
Summer Food Services Coordinator
YMCA of Greater Toronto
Torrance, ON
- Part-time
The Summer Food Services Coordinator coordinates the preparation and delivery of camp meal programs and supports safe, efficient day-to-day kitchen operations. The position provides…
Added 1 hour ago
MM
Operations and Financial Coordinator
Marsh McLennan
Toronto, ON · Montreal, QC
- Full-time
Marsh’s Workforce & Rewards practice is seeking a Operations and Financial Coordinator to join our Toronto or Montreal team.
Added 1 hour ago
TS
Christmas Kettle Assistant
The Salvation Army Canada and Bermuda Territory
Downtown East Community Church
- Full-time
Assist with overseeing the operations of the Christmas Kettle campaign including scheduling of staff and/or volunteers.
Added 1 hour ago
A
Service Coordinator -St. James Volkswagen
AutoCanada
Winnipeg, MB
- $36,000 to $46,000 CAD / year
- Other
As a Service Coordinator in our bustling dealership, you will be the first point of contact for many of our valued customers, playing a crucial role in delivering exceptional service. You…
Added 2 hours ago
TT
Retail Customer Service and Operations Coordinator Full Time
The TJX Companies, Inc.
Prince Albert, SK
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 2 hours ago
TT
Retail Customer Service and Operations Coordinator Full Time HomeSense-15Woodlawn, Guelph
The TJX Companies, Inc.
Guelph, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 2 hours ago
TT
Retail Visual Merchandise Coordinator Full Time
The TJX Companies, Inc.
Prince Albert, SK
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 2 hours ago
TT
Retail Store Coordinator Full Time Winners - Summerside
The TJX Companies, Inc.
Summerside, PE
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 2 hours ago
H
Workplace Experience Coordinator
HireTalent
Toronto, ON
- Contract
…bit as vibrant as the platform we support. From the Workplace Coordinator's perspective, there is a seamless connection between the experience an employee has at work and the environment…
Added 2 hours ago
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Director of Engineering
Artika
Montreal, QC
- Full-time
Le ou la directeur(trice), R-D relève du vice-président, Ingénierie et dirige les opérations de R-D.
Added 2 hours ago
L
Loft Coordinator
Longo's
Aurora, ON
- Full-time
This is your opportunity to advance your career in a leadership role. As the Loft Coordinator you will manage the Loft to ensure that it is prepared for daily operations.
Added 2 hours ago
YO
Boating Program Head
YMCA of Greater Toronto
Torrance, ON
- Part-time
The Boating Program Head coordinates the day-to-day delivery of boating programs and supports safe waterfront operations. The position plans skill-based boating activities, supports…
Added 2 hours ago
CH
Scheduling Coordinator – Calgary (Full-Time)
CBI Home Health
Calgary, AB
- Full-time
Scheduling Coordinator - Care Access Representative - Calgary (Full-Time)
Added 2 hours ago
CH
Scheduling Coordinator – Whitby (Full-Time)
CBI Home Health
Whitby, ON
- Full-time
Scheduling Coordinator - Care Access Representative - Whitby (Full-Time)
Added 2 hours ago
MD
IT Licensing and Procurement Administrator - SPA Prin
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…directly supports the day to day financial administration of IT operations. The Licensing and Procurement Administrator is a subject matter expert in compliance with MNIT purchasing…
Added 2 hours ago
L
Learning Design Specialist (12 Month Contract)
Longo's
Vaughan, ON
- Contract
…a Learning Design Specialist and create impactful learning programs that build capability, enhance performance, and support Team Member development across the…
Added 2 hours ago
Administrative & Training Coordinator
PSC Group
Toronto, ON
The Administrative & Training Coordinator plays a critical role in supporting site operations through administrative excellence, training coordination, document control, compliance…
Added 2 hours ago
CL
Resident Advisor
Campus Living Centres
Barrie, ON
- Full-time
…and be responsible for facilitating social and educational programs while creating a safe, respectful environment through the enforcement of the Residence Community Living…
Added 2 hours ago
TS
Christmas Kettle Coordinator
The Salvation Army in Canada
Midland, ON
- Full-time
…by helping TSA to give hope to other. The Christmas Kettle Coordinator position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas…

CBI Home Health

Scheduling Coordinator – Whitby (Full-Time)

Whitby, ON, L1N 9Y9, Canada

Salary: $39,000 per year · Full-time

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Job details

Pay: Salary: $39,000 per year
Job type: Full-time
Experience: Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 2, 2026

Original job description

Scheduling Coordinator - Care Access Representative - Whitby (Full-Time)

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire a Care Access Representative in Whitby.

Salary: $39,000 per year
Hours: Full-time, 40 hours per week
Location: On-site at our Whitby office
Start date: Paid orientation begins December 7, 2026
Vacancy Disclosure: This job posting is for a new vacancy.

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
Comprehensive Benefit packages.
Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
Employee Assistance Program.
Paid orientation, training and development with opportunities to grow your career.

The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, responding to scheduling requests, resolving issues, and ensuring continuity of care.

As the primary point of contact, the Care Access Representative must excel in problem-solving, communication, and multitasking to effectively coordinate care while balancing client needs and staff availability. By maintaining strong relationships with clients, families, care providers, and referral sources, they contribute to the delivery of high-quality, person-centered care.

What you will do

Efficient Scheduling: utilize scheduling software to optimize the assignment of care providers, ensuring client care plans are fulfilled promptly and accurately within a dynamic contact center setting.
KPI Achievement: Meet and exceed individual KPIs such as calls/chats per hour, quality assurance, and the successful scheduling of visits.
Stakeholder Communication: Maintain open lines of communication with clients, families, and care providers to ensure smooth scheduling processes. Address issues proactively and escalate when necessary.
Relationship Building: Cultivate and maintain positive relationships with care providers, clients, funders, and team members, considering individual needs in all decision-making processes.
Data Management: Accurately update and manage scheduling databases, client / care provider records, and care plans, ensuring all information is current and accessible for reporting and tracking.
Compliance: Adhere to Employment Standards legislation, collective agreements, and organizational policies and procedures.

What you will need to be successful

Educational Background: Minimum Grade 12 education.
Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Technical Skills: Proficiency in Microsoft Office Suite and experience with scheduling software (e.g., AlayaCare). Keyboarding speed of 35-45 words per minutes required.
Communication: Strong verbal and written communication skills, with excellent telephone etiquette.
Problem-solving: Results-oriented with strong problem-solving abilities.
Multitasking: Ability to manage multiple tasks in a fast-paced environment.
Organizational Skills: Excellent time management and organizational skills, with a keen eye for detail.
Computer Literacy: Advanced computer literacy with various applications and programs.
Medical Background: Knowledge of medical terminology or experience in medical administration is an asset.
Language Skills: Ability to communicate in French is an asset.
Healthcare Scheduling: Prior experience in healthcare scheduling is highly desirable.
Work Schedule: Availability to work in office.

Your schedule

Our clients count on us every day of the year, so our scheduling team works across a 7-day operating window. By applying, you’re confirming you’re available to work:

Days: Monday to Sunday, including statutory holidays
Hours: Any shift between 6:00 AM and 10:00 PM
Flexibility: Occasionally starting or staying 1–2 hours outside your scheduled shift when needed

What you can count on

Full-time hours: 40 hours every week
2 days off each week (days are based on business needs)
A recurring schedule wherever possible
Schedules posted 4 weeks in advance, so you can plan your life around them
Advance notice if your schedule needs to change

Good to know before you apply

This role has rotating shifts rather than a fixed schedule, so open availability across the full operating hours is required
We’re only able to move forward with candidates who can consistently work within these hours
This is a fully on-site role, working alongside your team at our Whitby office

Orientation and training

Your paid orientation starts December 7, 2026. Training runs from December 7, 2026 to January 4, 2027, Monday to Friday, 8:00 AM – 5:00 PM. You’ll need to be available for the full training period. It’s a great chance to learn the role with dedicated support before you start your regular schedule.

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

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More about this job

Responsibilities

The Care Access Representative manages the scheduling of direct care staff within a high-volume contact center to ensure seamless client care. They handle inbound and outbound communications, maintain accurate scheduling databases, and resolve issues to ensure continuity of care.

Requirements

Candidates must have a minimum Grade 12 education and at least 2 years of experience in customer service, scheduling, or coordination. Proficiency in Microsoft Office, scheduling software, and strong multitasking abilities are required for this on-site role.

Skills

Scheduling
Customer service
Data entry
Problem-solving
Multitasking
Communication
Telephone etiquette
Time management
Organizational skills
Microsoft office suite
Alayacare
Medical terminology
Medical administration
Contact center operations

Benefits

Reward and recognition programs
Earned-wage access
Comprehensive benefit packages
Employee discount and perk offerings
Employee assistance program
Paid orientation
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Scheduling Coordinator
Care Access Representative
Home Health
Contact Center
Personal Support Workers
Health Care Aides
Nurses
AlayaCare
Microsoft Office
Data Entry
KPI Achievement
Client Care Plans
Medical Terminology
Medical Administration
Healthcare Scheduling
Customer Service
Coordination
Scheduling Software
Quality Assurance
Community Services

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