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Added 1 hour ago
I
Administrative Coordinator/Program Coordinator
IICRC
Fort McMurray, AB
- Full-time
Position: Administrative Coordinator/Program Coordinator
Added 1 hour ago
TC
Program Coordinator 2, Full-Time
Taproot Community Support Services
Vancouver, BC
- Full-time
The Program Coordinator 2 (PC2) position will oversee the day to day operation of the program by ensuring that the necessary facilities and equipment are in place, adhere to program…
Added 2 hours ago
ML
FSQA Coordinator - Contract
Maple Leaf Foods Inc
Oakville, ON
- $47,000 to $69,000 CAD / year
- Contract
Reporting to the FSQA Manager, the FSQA Coordinator monitors and analyzes and interprets data related to Food Safety, GMP, HACCP and other Quality Assurance Program requirements to ensure…
Added 2 hours ago
GT
Visual Merchandiser (Full-Time)
Golf Town
Boisbriand, QC
- Full-time
Players Package program with upgraded shafts & a clothing package.
Added 2 hours ago
PH
Clinical Trials Nurse Coordinator, Research Clinical Trials - BC Cancer - Vancouver
Provincial Health Services Authority
Vancouver, BC
- Full-time
Clinical Trials Nurse Coordinator, Research Clinical Trials
Added 2 hours ago
TO
Engineering Manager
Town of Pelham
Fonthill, ON
- Full-time
Administer and manage the Town’s CLI/ECA program and approvals related to stormwater and wastewater compliance as they relate to capital project delivery and the management of annual…
Added 2 hours ago
H
Service Coordinator, Security
Houle
Calgary, AB
- Full-time
We are recruiting for a Service Coordinator to join our Security Technology team in our Victoria or Burnaby office.
Added 2 hours ago
E
Customer Order Coordinator
evertz.io
Burlington, ON
- Internship
We are seeking a detail-oriented Order Processing Coordinator to accurately enter and manage orders based on customer purchase orders and internal requests for Production and R&D. This role…
Added 2 hours ago
RD
FireSmart Coordinator
Regional District of Kitimat-Stikine
Canada
- Full-time
The Regional District of Kitimat-Stikine is pleased to announce they are searching for a Temporary full-time FireSmart Coordinator to join their dedicated team. This position offers a…
Added 2 hours ago
CH
Coordinator, Guest Logistics
CMH Heli-Skiing & Summer Adventures
AB · Alberta, Canada
- Full-time
The Coordinator, Guest Logistics supports all logistics related to the transportation of guests between key meeting points and CMH staging areas. This role requires a keen eye for…
Added 3 hours ago
CH
Transfer Coordinator, Kelowna (Winter 2026/27)
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- Full-time
Position Title: Transfer Coordinator, Kelowna
Added 3 hours ago
OE
BIM Designer
OZZ Electric Inc.
Vaughan, ON
- $65,000 to $85,000 CAD / year
- Full-time
College diploma in Architectural Technology program or similar program.
Added 3 hours ago
PH
Clinical Research and Trials Coordinator, Research Clinical Trials - BC Cancer - Vancouver
Provincial Health Services Authority
Vancouver, BC
- Part-time
Clinical Research and Trials Coordinator, Research Clinical Trials
Added 3 hours ago
VS
Event & Program Coordinator
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- Full-time
The Event and Program Coordination Volunteer supports the planning and execution of events and programs to help ensure they run smoothly and effectively. Responsibilities include assisting…
Added 3 hours ago
NP
Technician, Niagara Takes Flight
Niagara Parks Commission
Niagara Falls, ON
- $27.44 to $33.74 CAD / hour
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Added 3 hours ago
HR
Sr Sales and Operations Coordinator
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QH
Cantonese Speaking In Home Caregiver
Qualicare Homecare, BC
Surrey, BC
- $23 to $25 CAD / hour
- Part-time
The Caregiver is a member of the home care team who works under the supervision of the Care Coordinator and performs various personal care services as necessary to meet the client’s needs.
Added 3 hours ago
CH
Transaction Management Coordinator
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Toronto, ON
- Full-time
…The salary range being offered for the Transaction Management Coordinator role is between $75,000 annually and $85,000 annually. The compensation that is provided to a successful candidate…
Added 3 hours ago
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Registered Nurse - Inpatient Leukemia
University Health Network
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…dedicated Advance Practice Nurse Educators and Patient Care Coordinator shared within the Leukemia program to support nursing and the multidisciplinary team members. There are educational…
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TP
Parts Counter Person
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- Full-time
We are currently seeking a knowledgeable and highly organized Parts Coordinator to support our northern operations in Fort St. John. As the Parts Coordinator, you will be responsible for…
Added 3 hours ago
C
Global HR Coordinator - Payments / Cross Border
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- Full-time
Corpay is currently looking to hire a Global HR Coordinator. This position falls under our Cross-Border line of business and will be located in Toronto, Canada. In the role, you will play a…
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FH
Recreation Therapist, Rehabilitation & Recovery Services
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Radiology Support Aide
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Reporting to the Site Coordinator, Medical Imaging, the Radiology Support Aide practices in accordance with the standards of professional practice as well as utilizing a client and…
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Trauma Clinical Counsellor, Indigenous Health
Fraser Health
Chilliwack, BC
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…process, researching available services, liaising with service and program providers, providing clinical impressions and consultation to colleagues, and/or referring to other community…
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FH
Registered Nurse/Registered Psychiatric Nurse, Community Mental Health & Substance Use Services
Fraser Health
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…including MH&SUS Physicians, Primary Care Providers (GP/NP), Team Coordinator, Clinical Nurse Educators, and other health care professionals/providers in the identification and resolution…

CBI Home Health

Scheduling Coordinator – Whitby (Full-Time)

Whitby, ON, L1N 9Y9, Canada

Salary: $39,000 per year · Full-time

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Job details

Pay: Salary: $39,000 per year
Job type: Full-time
Experience: Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 2, 2026

Original job description

Scheduling Coordinator - Care Access Representative - Whitby (Full-Time)

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire a Care Access Representative in Whitby.

Salary: $39,000 per year
Hours: Full-time, 40 hours per week
Location: On-site at our Whitby office
Start date: Paid orientation begins December 7, 2026
Vacancy Disclosure: This job posting is for a new vacancy.

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
Comprehensive Benefit packages.
Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
Employee Assistance Program.
Paid orientation, training and development with opportunities to grow your career.

The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, responding to scheduling requests, resolving issues, and ensuring continuity of care.

As the primary point of contact, the Care Access Representative must excel in problem-solving, communication, and multitasking to effectively coordinate care while balancing client needs and staff availability. By maintaining strong relationships with clients, families, care providers, and referral sources, they contribute to the delivery of high-quality, person-centered care.

What you will do

Efficient Scheduling: utilize scheduling software to optimize the assignment of care providers, ensuring client care plans are fulfilled promptly and accurately within a dynamic contact center setting.
KPI Achievement: Meet and exceed individual KPIs such as calls/chats per hour, quality assurance, and the successful scheduling of visits.
Stakeholder Communication: Maintain open lines of communication with clients, families, and care providers to ensure smooth scheduling processes. Address issues proactively and escalate when necessary.
Relationship Building: Cultivate and maintain positive relationships with care providers, clients, funders, and team members, considering individual needs in all decision-making processes.
Data Management: Accurately update and manage scheduling databases, client / care provider records, and care plans, ensuring all information is current and accessible for reporting and tracking.
Compliance: Adhere to Employment Standards legislation, collective agreements, and organizational policies and procedures.

What you will need to be successful

Educational Background: Minimum Grade 12 education.
Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Technical Skills: Proficiency in Microsoft Office Suite and experience with scheduling software (e.g., AlayaCare). Keyboarding speed of 35-45 words per minutes required.
Communication: Strong verbal and written communication skills, with excellent telephone etiquette.
Problem-solving: Results-oriented with strong problem-solving abilities.
Multitasking: Ability to manage multiple tasks in a fast-paced environment.
Organizational Skills: Excellent time management and organizational skills, with a keen eye for detail.
Computer Literacy: Advanced computer literacy with various applications and programs.
Medical Background: Knowledge of medical terminology or experience in medical administration is an asset.
Language Skills: Ability to communicate in French is an asset.
Healthcare Scheduling: Prior experience in healthcare scheduling is highly desirable.
Work Schedule: Availability to work in office.

Your schedule

Our clients count on us every day of the year, so our scheduling team works across a 7-day operating window. By applying, you’re confirming you’re available to work:

Days: Monday to Sunday, including statutory holidays
Hours: Any shift between 6:00 AM and 10:00 PM
Flexibility: Occasionally starting or staying 1–2 hours outside your scheduled shift when needed

What you can count on

Full-time hours: 40 hours every week
2 days off each week (days are based on business needs)
A recurring schedule wherever possible
Schedules posted 4 weeks in advance, so you can plan your life around them
Advance notice if your schedule needs to change

Good to know before you apply

This role has rotating shifts rather than a fixed schedule, so open availability across the full operating hours is required
We’re only able to move forward with candidates who can consistently work within these hours
This is a fully on-site role, working alongside your team at our Whitby office

Orientation and training

Your paid orientation starts December 7, 2026. Training runs from December 7, 2026 to January 4, 2027, Monday to Friday, 8:00 AM – 5:00 PM. You’ll need to be available for the full training period. It’s a great chance to learn the role with dedicated support before you start your regular schedule.

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

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More about this job

Responsibilities

The Care Access Representative manages the scheduling of direct care staff within a high-volume contact center to ensure seamless client care. They handle inbound and outbound communications, maintain accurate scheduling databases, and resolve issues to ensure continuity of care.

Requirements

Candidates must have a minimum Grade 12 education and at least 2 years of experience in customer service, scheduling, or coordination. Proficiency in Microsoft Office, scheduling software, and strong multitasking abilities are required for this on-site role.

Skills

Scheduling
Customer service
Data entry
Problem-solving
Multitasking
Communication
Telephone etiquette
Time management
Organizational skills
Microsoft office suite
Alayacare
Medical terminology
Medical administration
Contact center operations

Benefits

Reward and recognition programs
Earned-wage access
Comprehensive benefit packages
Employee discount and perk offerings
Employee assistance program
Paid orientation
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Scheduling Coordinator
Care Access Representative
Home Health
Contact Center
Personal Support Workers
Health Care Aides
Nurses
AlayaCare
Microsoft Office
Data Entry
KPI Achievement
Client Care Plans
Medical Terminology
Medical Administration
Healthcare Scheduling
Customer Service
Coordination
Scheduling Software
Quality Assurance
Community Services

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