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Added 1 hour ago
CS
Program Assistant (CF) - Ready to Serve and RENU
Catholic Social Services Alberta
AB · Edmonton, AB
- Full-time
The Program Assistant provides administrative, operational, and program support to the RTS and RENU programs and plays a critical role in ensuring the smooth day-to-day operation of both…
Added 13 hours ago
AN
Addiction Counsellor (Full-Time Temporary Leave Coverage until incumbent returns)
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Full-time
…services to individuals recovering from substance misuse. We support both adult and youth divisions, providing a client-centered, strength-based, trauma-informed, and holistic approach to…
Added 13 hours ago
AN
Registered Psychiatric Nurse (RPN) - Full-Time
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Full-time
Collaborate on client assessments during intake, throughout treatment, and upon graduation.
Added 13 hours ago
AN
Licensed Practical Nurse (LPN) - Casual
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Part-time
Collaborate on client assessments during intake, throughout treatment, and upon graduation.
Added 13 hours ago
AN
Registered Nurse (RN) - Casual
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Part-time
Collaborate on client assessments during intake, throughout treatment, and upon graduation.
Added 13 hours ago
AN
Registered Nurse (RN) - Full-Time
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Full-time
Collaborate on client assessments during intake, throughout treatment, and upon graduation.
Added 13 hours ago
AN
Licensed Practical Nurse (LPN) - Full-Time
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Full-time
Collaborate on client assessments during intake, throughout treatment, and upon graduation.
Added 13 hours ago
AN
Registered Psychiatric Nurse (RPN) - Casual
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Part-time
Collaborate on client assessments during intake, throughout treatment, and upon graduation.
Added 16 hours ago
TS
Caseworker / Chaplain
The Salvation Army in Canada
Vancouver, BC
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 17 hours ago
TS
Caseworker / Chaplain
The Salvation Army Canada and Bermuda Territory
Vancouver, BC · Belkin Communities of Hope - Belkin House
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 20 hours ago
YH
PHYSICIAN ASSISTANT
YWCA Hamilton
Hamilton, ON
- Contract
Support patient recruitment, intake and follow-up for a highly transient patient population;
Added 21 hours ago
MH
Crisis Worker
Mackenzie Health
Vaughan, ON
- $47.86 to $60.98 CAD / hour
- Part-time
Provide team leadership towards supporting current model of service and coordinates intake process with Patient Flow processes.
Added 22 hours ago
TS
Case Worker
The Salvation Army in Canada
Brantford, ON
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 22 hours ago
TS
Residential Support Worker - Evening - Temporary
The Salvation Army in Canada
Vancouver, BC
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 23 hours ago
Manager, Kamatsiarniq
Tungasuvvingat Inuit
Ottawa, ON
…contribute to the health and wellbeing of Inuit and to encourage and support similar programs for Inuit across the country. TI has over 30 years of highly successful experience in crafting…
Added 23 hours ago
LC
Case Manager_PT-Contract
LOFT Community Services
Toronto, ON
- $57,007 to $71,647 CAD / year
- Contract
Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs.
Added 23 hours ago
LC
Case Manager_FT-Contract
LOFT Community Services
Toronto, ON
- $57,007 to $71,647 CAD / year
- Contract
Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs.
Added 1 day ago
PC
Speech Language Pathologist
Pinecrest-Queensway Community Health Centre
Pembroke, ON
- Part-time
…broad range of health care, health promotion, and community support services to individuals and families across the lifespan. As the Lead Agency for the First Words Preschool Speech and…
Added 1 day ago
CH
Supervisor - Care Access Team - Ottawa
CBI Home Health
Ottawa, ON
- Full-time
Ensure accurate documentation of client interactions and staff communications across systems through regular audits and verification.
Added 1 day ago
VC
Social Worker
Vancouver Coastal Health
Sechelt, BC
- $44.85 to $56.02 CAD / hour
- Part-time
Within the context of a client and family-centred Recovery model, and in accordance with established vision and values of the organization, the Social Worker works as a member of an…
Added 1 day ago
YT
Child & Youth Counsellor, Live-In Treatment Program
YOUTHDALE TREATMENT CENTRES
Toronto, ON
- Full-time
…physician as per program procedures; providing an assessment of a client in accordance to the Plan of Care goals; providing behaviour…
Added 1 day ago
SC
Part Time Withdrawal Management Worker
SOAR Community Services
Brantford, ON
- Part-time
…and/or drugs. You are part of a collaborative team that ensures client safety and comfort at this early stage of their recovery. You monitor client withdrawal symptoms, administer…
Added 1 day ago
MT
Bilingual Coordinator, Professional Journey Office
McCarthy Tétrault LLP
Montreal, QC
- Full-time
…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…
Added 1 day ago
TS
Residential Support Worker - Evening - Temporary
The Salvation Army Canada and Bermuda Territory
Vancouver, BC · Kate Booth House
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 1 day ago
TS
Case Worker
The Salvation Army Canada and Bermuda Territory
Brantford, ON
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…

CBI Home Health

Supervisor - Care Access Team - Ottawa

Ottawa, ON, K1H 8K2, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Supervisor - Care Access Team - Ottawa

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire a Care Access Team Supervisor in Ottawa.

Vacancy Disclosure: This job posting is for new vacancies.

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
Comprehensive Benefit packages.
Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
Employee Assistance Program.
Paid orientation, training and development with opportunities to grow your career.

What you will do

Supervisor - Care Access Team

The Supervisor, Care Access Team is responsible for leading and supporting a team of Care Access Representatives, ensuring they are equipped with the tools, training, and guidance needed to deliver exceptional service. This role focuses on enhancing team performance through ongoing coaching, mentoring, and support. The Supervisor also provides hands-on assistance during peak periods or staffing shortages to maintain seamless service delivery and operational efficiency.

KEY RESPONSIBILITIES

Team Leadership & Support

Provide day-to-day leadership, training, and mentorship to the Care Access Team to ensure a strong understanding of responsibilities, expectations, and performance metrics.
Actively coach team members, troubleshoot challenges, and collaborate on strategies to enhance client experiences and service delivery.
Foster a positive and supportive work environment that promotes continuous improvement and high performance.

Performance Management & Quality Assurance

Monitor, evaluate, and document individual and team performance, linking outcomes to broader organizational goals.
Review and assess client interactions to ensure service excellence; resolve or escalate client and stakeholder concerns as needed.
Conduct regular audits to assess performance against key metrics, identifying gaps and implementing corrective action plans when targets are not met.

Operational Oversight & Client Relations

Manage team scheduling, including coverage planning for leaves, sick time, and vacation to ensure uninterrupted service.
Analyze call volumes, chats, call handling, payroll processing and intake performance using relevant tools and dashboards to drive operational efficiency.
Ensure accurate documentation of client interactions and staff communications across systems through regular audits and verification.
Build and maintain positive relationships with clients by ensuring concerns are addressed promptly and that relevant team members are informed of client issues.

KNOWLEDGE, EDUCATION AND EXPERIENCE

Post-Secondary education in Business Administration, Medical Administration, or related field.
Minimum 3–5 years of progressive experience in a client-facing, contact center, or healthcare services environment.
At least 1–2 years of supervisory or team lead experience, with a proven ability to coach, mentor, and develop high-performing teams.
Computer skills – proficiency with Microsoft Office Suite, ability to use and utilize scheduling systems
Ability to handle stressful situations proactively in a respectful, courteous and professional manner

TECHNICAL AND INTERPERSONAL SKILLS

Strong leadership skills
Employee development and coaching skills
Strong interpersonal skills and conflict management
Ability to drive teamwork and staff engagement
Results-oriented with analytical problem-solving skills
Critical/Analytical Thinking
Ability to multi-task
Attention to detail
Excellent verbal and written communication skills
Excellent time management and organizational skills
Excellent listening and observational skills
Strong computer literacy with various applications and programs
Strong customer service skills

OTHER CONSIDERATIONS

Experience scheduling in a call center environment
Medical terminology and/or medical administration background considered an asset
French fluency both verbal and written is considered an asset

Availability: This role requires full availability Monday to Sunday, including days, evenings, weekends and statutory holidays as needed.

Location: This position is fully on-site.

Application deadline: November 13, 2026

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

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More about this job

Responsibilities

The Supervisor leads and supports the Care Access Team by providing training, coaching, and mentorship to ensure high-quality service delivery. They also manage operational tasks such as scheduling, performance monitoring, and resolving client concerns to maintain efficiency.

Requirements

Candidates must have post-secondary education in Business or Medical Administration and 3–5 years of experience in a client-facing or healthcare environment. Additionally, 1–2 years of supervisory experience and proficiency with Microsoft Office and scheduling systems are required.

Skills

Team leadership
Coaching
Mentoring
Performance management
Quality assurance
Operational oversight
Scheduling
Conflict management
Analytical problem-solving
Critical thinking
Time management
Customer service
Microsoft Office Suite
Communication skills
Attention to detail

Benefits

Reward and recognition programs
Earned-wage access
Comprehensive benefit packages
Employee discount and perk offerings
Employee assistance program
Paid orientation
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Care Access Team
Supervisor
Healthcare
Community services
Team leadership
Performance management
Quality assurance
Scheduling
Call center
Client relations
Microsoft Office
Medical administration
Coaching
Mentoring
Operational efficiency
Data analysis
Conflict resolution
Staff engagement
Documentation
Intake performance

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