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Added 3 mins ago
AA
HSE/Auxiliary Trainer– Fixed Term Contract, Fly In/Fly Out - Gahcho Kué Mine
Anglo American / De Beers Group
NT · Gahcho Kué Mine, NORTHWEST TERRITORIES
- Full-time
…and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams…
Added 4 mins ago
CS
T26-275 Temporary, Part-Time (60%), Resource Teacher and Learning Assistance
Chilliwack School District No. 33
Chilliwack, BC
- Part-time
Knowledge of, and demonstrated application of the Ministry of Education's current philosophy, teaching practices, and evaluation/assessment/reporting procedures as outlined in the Manual of…
Added 4 mins ago
SD
District Health and Safety Manager
School District 23: Central Okanagan
Kelowna, BC
- Full-time
Lead the District's Health and Safety Program to assist all schools and work locations in complying with current health and safety legislation and regulations.
Added 4 mins ago
TO
Nieuport Aviation Shuttle Operations Supervisor - Toronto
Transdev Ontario Manitoba
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
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Added 4 mins ago
PC
Speech Language Pathologist
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Added 4 mins ago
Assistant Production Manager
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Toronto, ON · Etobicoke, ON
Provide training, development, and cross-training of employees on applicable work methods and operations.
Added 4 mins ago
UO
AI & Medical Education Specialist
University of Alberta
Edmonton, AB
- Full-time
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Added 4 mins ago
UO
Undergraduate Academic Advisor (Nursing)
University of Alberta
Edmonton, AB
- Full-time
Participates in documentation and procedure development.
Added 4 mins ago
JI
Senior Procurement Specialist
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Added 4 mins ago
Director of Information Technology
The Corporation of The City of St. Thomas
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Lead the development of technology-related policies, standards, and procedures.
Added 4 mins ago
TP
Student Associate - Engineering
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Terrebonne, QC
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The Continuous Improvement Intern will support the implementation and development of TOPPAN's Global Performance System (GPS) at the Terrebonne facility. Working closely with the GPS…
Added 4 mins ago
A
Process Improvement & Training Manager
Alto
Toronto, ON
- Full-time
Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes.
Added 4 mins ago
O
Sr. Design Coordinator
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Toronto, ON
- Full-time
Lead the civil/ trackwork constructability reviews of ONxpress design packages, working closely with Construction, Engineering, and Digital Delivery teams.
Added 4 mins ago
LS
SD35- Principal Pool
Langley School District #35
Langley (District), BC · Langley, BC
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Proven leadership in education: Successful track record in instruction, assessment, curriculum implementation, and professional development.
Added 4 mins ago
LS
SD35- Vice Principal Pool
Langley School District #35
Langley (District), BC · Langley, BC
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Added 4 mins ago
AA
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Reporting directly to the President, the PRM will lead Aeropol’s maintenance and production operations while fulfilling the regulatory responsibilities of the designated PRM. This role…
Added 4 mins ago
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Manager, Governance/Corporate Secretary
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Vancouver, BC
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…governance records, supervise governance support staff, and lead and coordinate compliance tracking for legislative, regulatory, policy and Crown agency…
Added 4 mins ago
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Applied AI Research Scientist
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Added 4 mins ago
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Senior Electrical Engineer – High Voltage Substations
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- Full-time
…data-centre loads. At RCMT Energy Services, you’ll be the technical lead on the high voltage substations that make it happen, for utility, industrial, commercial and institutional…
Added 19 mins ago
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Added 19 mins ago
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Sales Manager - BMW/MINI Langley
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Added 19 mins ago
UO
Student Financial Management Analyst
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
- $7,158.42 to $10,292.25 CAD / month
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…Associate Director and provides expert advice in the review, development and monitoring of financial and student systems, processes and procedures to improve tuition fee and payment…
Added 19 mins ago
SL
Director, Corporate Operational Risk Management
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· Lead the development and implementation of operational risk tools, methodologies, and standards used to identify, assess, measure, monitor, and report operational risk.
Added 19 mins ago
TS
Community Relations Coordinator
The Salvation Army Canada and Bermuda Territory
Markham, ON
- Part-time
Manage the grant application process from initial research, include narratives, budgets, goals, and supporting documents that effectively communicate the Ministry Unit needs and objectives…
Added 19 mins ago
C
Associate Relationship Manager
CIBC
Kamloops, BC · Kelowna, BC · Victoria, BC
- Full-time
You’ll report into the Senior Manager & Team Lead, Business Banking and will work closely with a Relationship Manager, Business Banking to support client origination, relationship and…

CBI Home Health

Supervisor - Care Access Team - Ottawa

Ottawa, ON, K1H 8K2, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Supervisor - Care Access Team - Ottawa

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire a Care Access Team Supervisor in Ottawa.

Vacancy Disclosure: This job posting is for new vacancies.

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
Comprehensive Benefit packages.
Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
Employee Assistance Program.
Paid orientation, training and development with opportunities to grow your career.

What you will do

Supervisor - Care Access Team

The Supervisor, Care Access Team is responsible for leading and supporting a team of Care Access Representatives, ensuring they are equipped with the tools, training, and guidance needed to deliver exceptional service. This role focuses on enhancing team performance through ongoing coaching, mentoring, and support. The Supervisor also provides hands-on assistance during peak periods or staffing shortages to maintain seamless service delivery and operational efficiency.

KEY RESPONSIBILITIES

Team Leadership & Support

Provide day-to-day leadership, training, and mentorship to the Care Access Team to ensure a strong understanding of responsibilities, expectations, and performance metrics.
Actively coach team members, troubleshoot challenges, and collaborate on strategies to enhance client experiences and service delivery.
Foster a positive and supportive work environment that promotes continuous improvement and high performance.

Performance Management & Quality Assurance

Monitor, evaluate, and document individual and team performance, linking outcomes to broader organizational goals.
Review and assess client interactions to ensure service excellence; resolve or escalate client and stakeholder concerns as needed.
Conduct regular audits to assess performance against key metrics, identifying gaps and implementing corrective action plans when targets are not met.

Operational Oversight & Client Relations

Manage team scheduling, including coverage planning for leaves, sick time, and vacation to ensure uninterrupted service.
Analyze call volumes, chats, call handling, payroll processing and intake performance using relevant tools and dashboards to drive operational efficiency.
Ensure accurate documentation of client interactions and staff communications across systems through regular audits and verification.
Build and maintain positive relationships with clients by ensuring concerns are addressed promptly and that relevant team members are informed of client issues.

KNOWLEDGE, EDUCATION AND EXPERIENCE

Post-Secondary education in Business Administration, Medical Administration, or related field.
Minimum 3–5 years of progressive experience in a client-facing, contact center, or healthcare services environment.
At least 1–2 years of supervisory or team lead experience, with a proven ability to coach, mentor, and develop high-performing teams.
Computer skills – proficiency with Microsoft Office Suite, ability to use and utilize scheduling systems
Ability to handle stressful situations proactively in a respectful, courteous and professional manner

TECHNICAL AND INTERPERSONAL SKILLS

Strong leadership skills
Employee development and coaching skills
Strong interpersonal skills and conflict management
Ability to drive teamwork and staff engagement
Results-oriented with analytical problem-solving skills
Critical/Analytical Thinking
Ability to multi-task
Attention to detail
Excellent verbal and written communication skills
Excellent time management and organizational skills
Excellent listening and observational skills
Strong computer literacy with various applications and programs
Strong customer service skills

OTHER CONSIDERATIONS

Experience scheduling in a call center environment
Medical terminology and/or medical administration background considered an asset
French fluency both verbal and written is considered an asset

Availability: This role requires full availability Monday to Sunday, including days, evenings, weekends and statutory holidays as needed.

Location: This position is fully on-site.

Application deadline: November 13, 2026

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

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More about this job

Responsibilities

The Supervisor leads and supports the Care Access Team by providing training, coaching, and mentorship to ensure high-quality service delivery. They also manage operational tasks such as scheduling, performance monitoring, and resolving client concerns to maintain efficiency.

Requirements

Candidates must have post-secondary education in Business or Medical Administration and 3–5 years of experience in a client-facing or healthcare environment. Additionally, 1–2 years of supervisory experience and proficiency with Microsoft Office and scheduling systems are required.

Skills

Team leadership
Coaching
Mentoring
Performance management
Quality assurance
Operational oversight
Scheduling
Conflict management
Analytical problem-solving
Critical thinking
Time management
Customer service
Microsoft Office Suite
Communication skills
Attention to detail

Benefits

Reward and recognition programs
Earned-wage access
Comprehensive benefit packages
Employee discount and perk offerings
Employee assistance program
Paid orientation
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Care Access Team
Supervisor
Healthcare
Community services
Team leadership
Performance management
Quality assurance
Scheduling
Call center
Client relations
Microsoft Office
Medical administration
Coaching
Mentoring
Operational efficiency
Data analysis
Conflict resolution
Staff engagement
Documentation
Intake performance

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