Service Administrator

Summary

The Service Administrator (SA) is responsible for all aspects of service delivery, as directed by Management and/or Administrative Coordinator. This position is the key interface between the customer, service provider, Operations Centre and internal CBRE/A FSI service delivery personnel. The SA ensures all relevant information is maintained and that all necessary communications are maintained. The SA is responsible for first line management of work orders, purchase orders, systems data, and related administrative duties such as compiling reports. The SA works according to established guidelines as set out by Management and/or Administrative Coordinator.

Key Duties and Responsibilities

• Processing service requests received by telephone, e-mail and maintaining a database of such requests to meet reporting and analysis
  
  

Requirements

• Review of demand work orders to determine if billable or non-billable
• Preparation and communication of PO’s to managers and suppliers; receiving of PO’s to approve payment for work completed at the
  
  

correct cost, where applicable and practicable.

• Administrating and monitoring service contracts and reviewing vendor/contractor performance and value for cost
• Establishes and maintains working relationships with Clients and service providers
• Responsible for supporting and training new Team Members in SA role.
• Responsible for acquiring information for vendor setup, including security clearances for new vendors.
• Support environment, health and safety process as required basis
• Support the Quality Management program by providing reporting from systems as needed.
• May be responsible for the collection of technical data and the maintenance of databases
• Generates regular and ad hoc reports for the portfolio, as required
• Researches and coordinates data to prepare Work Orders and Requests for Approvals and Services;
• Processes invoices including checking for accuracy and forwarding for approval;
• Receives cheques for contract documents, Performance Bonds, Statutory Declarations, and Certificates of Insurance;
• Other duties as assigned.
  
  

“The successful candidate will be required to attain and maintain a valid and active RCMP Enhanced Security Clearance (ERSC). Please note, a condition for attaining an Enhanced Reliability Security (ERS) clearance includes the condition that applicants must have lived in Canada a minimum of five years to apply for ERS.”

Knowledge & Skills

• Excellent interpersonal skills
• Strong customer-oriented skills
• Good communication skills (verbal/written)
• Ability to multitask
• Analytical and problem solving skills
• Ability to work independently
• Good computer skills, proficiency in use of Microsoft Office Suite and other related software, would be an
  
  

asset

LICENSES AND/OR PROFESSIONAL ACCREDITATION

• Must meet Enhanced security clearance requirements (if required)
• Preferred CMA/CGA/CA or minimum equivalent training and experience
  
  

SUPERVISION/DIRECTION EXERCISED

• Position is not responsible to provide direct supervision.
• Make recommendations on budget issues, accounts payable/receivable issue, expense reports and
  
  

procedures both operational and financial related to CBRE/AFSI.

PHYSICAL ASSETS/INFORMATION MANAGEMENT

• May operate a Company issued vehicle in alignment with CBRE/AFSI and/or any other applicable Policies
  
  

and procedures

• Operate and maintain equipment and use of tools in alignment with CBRE/AFSI and/or any other applicable
  
  

Policies and procedures

• All applicable IT assets to be used in alignment with CBRE/AFSI and/or any other applicable Policies and
  
  

procedures

FINANCIAL RESOURCES

• All financial decisions/purchases to be made in alignment with CBRE/AFSI and/or any other applicable
  
  

Policies and procedures

• Ensure timely and accurate submission of reports/transactions related to authorized expenditures
  
  

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future

This is a unionized role with the BCGEU governed by a Collective Bargaining Agreement. This is a 35 hour per week position and the rate of pay for this role is $35.69/hour. This position is eligible for participation in the Public Service Pension Plan and Extended Health and Dental benefits after 6 months of service.

Equal Employment Opportunity Statement: CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at Via telephone at +1 866 388 4346 (Canada) and +1 866 225 3099 (U.S.)