Service Delivery Leader (SDL)

Primary Function

The Service Delivery Leader (SDL) organizes and leads projects of less than $50,000 (with some exceptions) from inception to completion. The SDL is accountable for defining the project’s scope, completing the work within predetermined timelines, and ensuring the budget targets are met.

In collaboration with various stakeholders the SDL will be responsible to ensure that the project’s outcome meets the desired objectives. They will function as the central point of contact for all project-related communications. They will be responsible for the creation and the execution of a detailed work plan, identifying the sequence of events required, managing and organizing the resources required, and providing on-going monitoring/managing for multiple projects concurrently. The SDL will evaluate and review projects throughout the project’s life-cycle, making revisions to the project plan as needed, confirming the work is completed satisfactorily, and ensuring that the necessary measures are taken to execute the work safely.

Job Duties and Tasks: 

Plans and oversees the end-to-end delivery of assigned projects. At this level, projects managed are typically of low to moderate complexity, risk and exposure. In collaboration with project stakeholders, defines project scope, deliverables, risks and requirements in accordance with applicable Customer Standards.

Establishes and maintains working relationships and communications with Clients and service providers; organizes start- up/ongoing status meetings with all project stakeholders; develops an understanding of the operation of Client programs/needs.

Implements projects requested via work orders and through approved project plans; generates/prepares Request for Services, Request for Quotations, and all necessary project documentation.

Reviews vendor/contactor value for cost through receipt of quotes/bids and prepares requests for Purchase Orders; assists vendors/contractors in understanding CBRE processes such as security clearance requirements and Client protocols; inspects contractors' work to ensure compliance and performance; signs off and certifies completion; ensure deficiencies are completed as required.

Validates payment of project-related invoices to ensure costs align with Approved Budgets; manages costs within approved budget via change orders, Supplemental Request for Services.

Manages and maintains project schedules to ensure timely completion of projects; provides monthly, annual and year-end project forecasts as required; provides input on 5-year project planning.

Responsible for resolving project-specific issues, managing Client expectations, and ensuring Client satisfaction.

Assists in development and training of SDLs (through project delivery handbook, Team meetings etc…) and participates in personal development and mandatory training.

Adheres to all safety policies and procedures; responsible for documenting asbestos, mold other hazards as and when encountered; complies with all regulatory, environmental and health and safety requirements.

Other duties as assigned.

Decision Making Capacity

Establish contact with clients and display tact in dealing with confidential information.

Recommend actions that display sound judgement and have both the client’s and businesses best interests in mind.

The successful candidate will be required to attain and maintain a valid and active RCMP Enhanced Security Clearance (ERSC). Please note, a condition for attaining an Enhanced Reliability Security (ERS) clearance includes the condition that applicants must have lived in Canada a minimum of five years to apply for ERS.

Qualifications

Community college diploma or equivalent training (e.g. RPA, CET).

More than 3 years up to five years job-related experience.

Knowledge & Skills

Possess or working towards Project Management Professional (PMP) qualifications and/ or an understanding of basic construction principles or equivalent experience.

Three to five years of project management work experience.

Excellent interpersonal and strong customer-oriented skills.

Excellent oral and written communication skills.

Ability to multitask several projects including competing deadlines.

Analytical and problem-solving skills to mitigate and manage project risks.

Ability to work independently as well as within a team environment.

Ability to deliver projects on-time, on-budget, within specifications, and in-compliant with all requirements including but not limited to regulatory, environmental, health, and safety requirements.

Ability to influence, persuade and negotiate to achieve desired outcomes.

Must be able to develop and maintain relationships with all project stakeholders.

Good working knowledge of industry best practices as well as the ability to continuously innovate in order to optimize project delivery and deliver value to the client.

Computer proficiency with recognized database, e-mail and word processing applications in particular along with the ability to quickly learn new applications.

Licenses And/or Professional Accreditation

Valid driver’s license.

Enhanced RCMP clearance may be required.

One or more of the following is considered an asset:

Project Management Institute Accreditation, complete certificate or in progress.

LEED certification, complete certificate or in progress

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.

This is a unionized role with the BCGEU governed by a Collective Bargaining Agreement. This is a 35 hour per week position and the rate of pay for this role is $47.72/hour. This position is eligible for participation in the Public Service Pension Plan and Extended Health and Dental benefits after 6 months of service.

Equal Employment Opportunity Statement: CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at Via telephone at +1 866 388 4346 (Canada) and +1 866 225 3099 (U.S.)