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Added 4 hours ago
OR
Rental Specialist - Maple (Vaughan)
OnSite Rentals
Vaughan, ON
- $20 to $25 CAD / hour
- Full-time
…the hands of the people who build, fix, and create - and to building the kind of team that makes that possible every single day. We are a people-first organization, and that means the…
Added 8 hours ago
TC
Parts & Service Coordinator
Toromont Cat
Halifax, NS
- Full-time
…that invests in your success then apply today and join us in building tomorrow…
Added 11 hours ago
Industrial Maintenance Mechanic | Millwright (433A)
Tigercat | MacDonald Steel
Woodstock, ON
General building maintenance, including lighting, doors, loading docks, plumbing, electrical repairs and installations
Added 12 hours ago
WC
Service Coordinator
Wiseworth Canada Industries Ltd.
Surrey, BC
- Full-time
At Wiseworth, our success starts with our people. We believe in building lasting relationships, supporting one another, and creating a workplace where employees feel respected, valued, and…
Added 12 hours ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Redvers, SK
- Full-time
As an Agricultural Equipment Technician, you are self‑motivated to perform complex diagnostics, service repairs, and maintenance on agricultural and turf equipment while supporting an…
Added 14 hours ago
KC
Auto Body Apprentice
Kirmac Collision & Autoglass
Vancouver, BC
- Full-time
Learn safe work practices for EVs, hybrids, battery systems, and vehicles with advanced driver‑assist technology
Added 15 hours ago
Paint Technician
Kirmac Collision and Autoglass
Coquitlam, BC
We’re looking for an Experienced Auto Paint Technician who brings craftsmanship, efficiency, and a commitment to high‑quality results. If you're ready for strong production volume, top‑tier…
Added 16 hours ago
HP
Maintenance Technician
Hazelview Properties
Toronto, ON
- Full-time
The Maintenance Technician is responsible for the day-to-day physical maintenance, compliance checks, inspections, and in-suite and common area repair work at a newly delivered 1,140-unit…
Added 17 hours ago
HA
Maintenance Technician
Hotel Arts Group
Calgary, AB
- $24 CAD / hour
- Full-time
Hotel Arts is seeking a highly motivated, hands-on Maintenance Technician to join our Facilities team. This role is ideal for an experienced building maintenance professional who enjoys…
Added 17 hours ago
HA
HVAC/Maintenance Technician
Hotel Arts Group
Calgary, AB
- $28 CAD / hour
- Full-time
If you're a hands-on technician who enjoys solving problems, working with building systems and taking pride in maintaining a first-class facility, we'd like to hear from you.
Added 17 hours ago
OG
Low-Voltage Installation Technician
Onni Group of Companies
Vancouver, BC · Grey Owl Surveillance
- Full-time
You're the person who makes the smart building actually smart. If cameras, sensors, and networks aren't talking to each other, you're the one who gets them speaking the same language. Grey…
Added 17 hours ago
Glass Technician
Kirmac Collision and Autoglass
Abbotsford, BC
Red Seal Certified as an Auto Glass Technician (preferred)
Added 18 hours ago
FH
Pharmacy Technician (Casual - All Locations)
Fraser Health Authority
Surrey, BC
- $36.26 CAD / hour
- Temporary
…committed to investing in your professional development in building an environment where you can advance your…
Added 18 hours ago
H
Service Dispatcher
Houle
Burnaby, BC
- Full-time
Maintain accurate filing systems, document control, and assist with office and operational supply orders
Added 19 hours ago
MA
Facility Technician - YYC
Menzies Aviation
AB · Calgary, AB
- Full-time
The Facility Technician works with the Station Manager to Performs daily maintenance and preventive maintenance on all facilities and equipment (includes hydrant systems and truck load…
Added 19 hours ago
B
Commercial Overhead Door Technician
BGIS
Windsor, ON
- Full-time
The Commercial Door Service Technician is responsible for independently performing advanced preventative and corrective maintenance, diagnostics, repairs, and installations on Automatic…
Added 20 hours ago
AA
Warehouse Officer – Fixed-Term Contract, Fly In Fly Out – Gahcho Kué Mine, Northwest Territories
Anglo American / De Beers Group
NT · Gahcho Kué Mine, Northwest Territories
- Contract
…natural environment, and stand with women and girls, focused on Building…
Added 20 hours ago
PP
Maintenance Technician
Private Pension Partners Inc.
Winnipeg, MB
- Full-time
Private Pension Partners Realty Services (“P3 Realty”) is seeking a Maintenance Technician to join our growing team. As P3 Realty’s Maintenance Technician, you will be responsible for…
Added 23 hours ago
B
Commercial Overhead Door Technician
BGIS
Windsor, ON
- Full-time
The Commercial Door Service Technician is responsible for independently performing advanced preventative and corrective maintenance, diagnostics, repairs, and installations on Automatic…
Added 23 hours ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Estevan, SK
- Full-time
As an Agricultural Equipment Technician, you are self‑motivated to perform complex diagnostics, service repairs, and maintenance on agricultural and turf equipment while supporting an…
Added 1 day ago
TL
RED SEAL JOURNEYPERSON/SPRINKLER FITTER
Troy Life & Fire Safety Ltd.
Timmins, ON
- Full-time
…verify, inspect, service and modify sprinkler fire protection systems, ensuring compliance to codes and standards and in accordance with customer’s contract. (Wet/Dry Sprinkler Systems,…
Added 1 day ago
D|
Assistant Service Manager | Downtown Chrysler
DAG | Downtown AutoGroup
Toronto, ON
- Full-time
…effective completion of each service. Your role is pivotal in building long-lasting relationships with our guests, fostering a sense of trust, and ensuring our guests feel valued and…
Added 1 day ago
PC
Building Science Technologist / Senior Building Science Technologist
Pinchin Canada
Toronto, ON
- $60,000 to $85,000 CAD / year
- Full-time
The successful candidate will bring a strong foundational understanding of building systems, including architectural features such as structural components, building envelopes, mechanical…
Added 1 day ago
BE
Parts & Service Coordinator
Battlefield Equipment Rentals
ON · Mississauga, ON
- Full-time
…that invests in your success then apply today and join us in building tomorrow…
Added 1 day ago
B&
Facilities Maintenance Technician (For Future Consideration)
Black & McDonald Limited
AB · Edmonton, AB
- Full-time
Responding to service requests, perform troubleshooting or repairs to resolve conditions on building systems that include: HVACR, door systems, controls, automations, electrical, elevators…

CBRE

Service Delivery Manager

Toronto, ON, Canada

The minimum salary for the Service Delivery Manager position is $110,000 annually [or $52.89 per hour] and the maximum salary for the Service Delivery Manager position is $120,000 annually [or $57.70 per hour]. · Full-time

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Job details

Pay: The minimum salary for the Service Delivery Manager position is $110,000 annually [or $52.89 per hour] and the maximum salary for the Service Delivery Manager position is $120,000 annually [or $57.70 per hour].
Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

About The Role

Working within a managed services (MSP) environment, you will own the day-to-day service relationship across multiple clients and properties. You will be accountable for the full service lifecycle, from tickets and escalations through to SLA performance and reporting, working closely with internal technical teams and external vendors to keep our clients' building technology running reliably.

What You’ll Do

Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
Respond to and resolve technical and system issues within a variety of software packages. Resolve questions and problems within the department. Document issues, resolutions, or other actions using an incident management system.
Communicate ongoing feedback on team, project, and department impact of projects. Present team and client facing training for system overviews, changes, and new system deliveries.
Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
Own the full ticket lifecycle across multiple clients, from intake and triage through prioritization and resolution.
Dispatch and assign technologists across project work, task work, changes, and tickets, matching the right resource to the right work while maintaining clear visibility of individual and team workloads to prevent bottlenecks and ensure balanced coverage.
Lead outage and incident response, including coordinating and running bridge calls, mobilizing the right resources quickly, and communicating status to clients and stakeholders through to resolution.
Respond to incidents beyond regular business hours as required, ensuring critical issues are managed with urgency regardless of timing.
Conduct and apply root cause analysis (RCA) following incidents, tailoring the approach to the specific client environment and using findings to prevent recurrence.
Act as the escalation point for service issues, coordinating resources and keeping clients informed through to resolution.
Manage and report on SLA performance, producing clear service management reports and driving continual improvement.
Serve as the primary client-facing contact for a portfolio of accounts, leading service reviews and building long-term relationships.
Oversee technician performance to ensure consistent coverage and service quality across all sites.
Collaborate across cross-functional teams, including networking, systems administration, and property operations, to deliver seamless service.

What You’ll Need

Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
ITIL certification (or equivalent) highly desired.
Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Extensive organizational skills with a strong inquisitive mindset.
Proven experience in a managed services (MSP) environment, supporting multiple clients simultaneously.
Hands-on experience across multiple ticketing platforms (e.g., ServiceNow, Zendesk, Freshservice), including the design, implementation, and operationalization of these platforms across an organization.
Proven experience establishing and operating a call center function supporting service requests, incident response, and after-hours coverage.
Demonstrated ability to manage SLAs and produce data-driven service reporting.
Familiarity with outage and incident management, including bridge call coordination and root cause analysis (RCA) processes.
Working knowledge of industry-standard change management practices, including facilitating Change Advisory Board (CAB) meetings and leading the change process end to end.
Experience working in cross-functional environments alongside networking, systems administration, and operations teams.
Strong client-facing communication skills, including the ability to translate technical detail for non-technical stakeholders.
Experience coordinating technical teams, dispatch, and vendor relationships.
A curiosity for learning new systems and a drive to identify innovative approaches to service-related challenges.
Willingness to respond to incidents and work outside regular business hours on an ad hoc basis as service demands require.
A calm, organized approach to escalations, outages, and competing priorities.
Experience in operational technology, building systems, or commercial real estate.
Familiarity with monitoring and alerting tools.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Service Delivery Manager position is $110,000 annually [or $52.89 per hour] and the maximum salary for the Service Delivery Manager position is $120,000 annually [or $57.70 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity Statement: CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at Via telephone at +1 866 388 4346 (Canada) and +1 866 225 3099 (U.S.)

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More about this job

Responsibilities

Manage service delivery across multiple client accounts, overseeing tickets, escalations, outages, SLA performance, reporting, and continual improvement. Lead and coordinate technicians and cross-functional teams, serve as the primary client contact, and ensure reliable service across client sites.

Requirements

A bachelor's degree is preferred, along with 3–5 years of relevant experience; equivalent education and experience may be considered, and ITIL certification is highly desired. Candidates should have managed-services experience, strong client-facing and team leadership skills, and hands-on expertise with ticketing platforms, SLAs, incident and change management, and technical team coordination.

Skills

Service Delivery Management
Managed Services
Ticket Lifecycle Management
Incident Management
SLA Management
Root Cause Analysis
Change Management
Team Leadership
Staff Coaching and Development
Technician Dispatch and Resource Allocation
Vendor Management
Service Reporting
Call Center Operations
Client Communication
Building Technology

Visa sponsorship

Not detected in the job text

Keywords

Managed Services Provider
ITIL
ServiceNow
Zendesk
Freshservice
Microsoft Office
Incident Management
Ticketing Platforms
Service-Level Agreements
Root Cause Analysis
Change Management
Change Advisory Board
Call Center Operations
After-Hours Coverage
Outage Response
Bridge Calls
Service Reporting
Monitoring and Alerting
Vendor Management
Technician Dispatch
Networking
Systems Administration
Property Operations
Operational Technology
Building Systems
Commercial Real Estate
Staff Coaching
Resource Allocation

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