Jobs in Canada

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Added 4 hours ago
RH
HR - Payroll Support (Mon-Fri Days)
RainCity Housing and Support Society
Vancouver, BC
- Full-time
The role requires strong customer service orientation, urgency, and accuracy, as well as the ability to manage multiple priorities in a complex unionized environment. RainCity operates with…
Added 5 hours ago
E
Technical Support Analyst
EDealer
Canada
- Full-time
1-2 years of experience in customer service, help desk, or technical support
Added 5 hours ago
HR - Payroll Support (Mon-Fri Days)
RainCity Housing and Support Society
Vancouver, BC
The role requires strong customer service orientation, urgency, and accuracy, as well as the ability to manage multiple priorities in a complex unionized environment. RainCity operates with…
Added 1 day ago
P
Account Manager, Ticket Sales, Service & Activation ┃Gestionnaire de comptes, ventes de billets, service et activation
PWHL
Ottawa, ON
- $24 to $28 CAD / hour
- Full-time
The Account Manager, Ticket Sales, Service & Activation is responsible for driving ticket sales, executing gameday experience activations, and delivering championship-level service to…
Added 1 day ago
Customer Success Manager
Canary Systems, Inc.
Montreal, QC
Customer Success Managers serve as the primary relationship owner for an assigned portfolio of client accounts, ensuring clients realize ongoing value from their Canary Systems monitoring…
Added 3 days ago
M
CyberArk Operations Analyst (Idira)
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Demonstrated commitment to customer service, teamwork, and continuous improvement.
Added 3 days ago
Cloud Email Services Administrator (Term)
University of Toronto
Toronto, ON
Under the general direction of the Manager, Microsoft Cloud Architecture, you will be part of a dynamic, collaborative, and innovative team focused on delivering transformational technology…
Added 4 days ago
F
Customer Success Manager - Enterprise
Fours
Vancouver, BC
- $100,000 to $120,000 CAD / year
- Full-time
This position will be on a hybrid model, 4 days per week in our Vancouver office at 321 Water St
Added 4 days ago
F
Customer Success Manager - SMB
Fours
Vancouver, BC
- Full-time
Our team members in Vancouver are on a hybrid model (4 days per week in office, with Wednesdays remote)
Added 6 days ago
E
Senior Customer Success Manager
Emburse
Toronto, ON
- Full-time
Hands-on experience working in Salesforce and customer ticketing/case-management tools such as Zendesk.
Added 6 days ago
E
Senior Customer Success Manager
Emburse
Toronto, ON
- Full-time
Hands-on experience working in Salesforce and customer ticketing/case-management tools such as Zendesk.
Added 6 days ago
EC
Senior Customer Success Manager
Emburse Chrome River
Toronto, ON
- Full-time
Hands-on experience working in Salesforce and customer ticketing/case-management tools such as Zendesk.
Added 7 days ago
T
Data Center Manager
TEKsystems
Calgary, AB
- $110,000 to $115,000 CAD / year
- Full-time
…manage and oversee data center operations across the region. The Manager, Data Center Operations is a critical hands-on leadership role responsible for the day-to-day operational management…
Added 7 days ago
A
Support Systems Engineer - NAMER
Ashby
Canada
- Full-time
Hands-on experience implementing or administering a support ticketing system such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable platform. You’ve configured…
Added 8 days ago
IT Support Analyst (12 Month Contract)
Greenfield Global Inc.
Chatham-Kent, ON · Chatham, ON
Must have a valid driver’s license
Added 8 days ago
W
Operations Associate
Wellington-Altus
Winnipeg, MB
- Full-time
1-2 years’ experience in a customer/client-service- facing role.
Added 8 days ago
NB
Technology Associate
National Bank of Canada
Winnipeg, MB
- Full-time
…process-improvement background who is interested in building a long-term career in financial services. Prior wealth-management experience is helpful, but the most important qualities are…
Added 9 days ago
J
Brand Advocacy Program Specialist
Jobgether
Canada
- Full-time
…and affiliate activity. Working closely with the Social Media Manager, you will translate marketing priorities into engaging campaigns that strengthen community participation and support…
Added 10 days ago
T
Senior Project Manager
TEKsystems
Ottawa, ON
- $95 to $120 CAD / hour
- Contract
The Municipal Government Client of TEKsystems is seeking a Senior Project Manager to lead the implementation and expansion of customer-facing transit technology solutions involving…
Added 10 days ago
JS
Payments Implementation Specialist - Canada
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
…solutions for new and existing clients. This role reports to the Manager of Jonas Club Payments and works closely with Project Managers to keep implementations moving and clients set up for…
Added 10 days ago
JC
Payments Implementation Specialist - Canada
Jonas Club Software
Markham, ON · Canada - Markham - Ontario
- Full-time
…solutions for new and existing clients. This role reports to the Manager of Jonas Club Payments and works closely with Project Managers to keep implementations moving and clients set up for…
Added 13 days ago
ML
Manager, HR Services
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
Identify, prioritize, and implement opportunities to enhance HR service delivery through process optimization, AI, automation, and other enabling technologies, including employee and…
Added 13 days ago
FR
Sustainability Specialist
FirstService Residential Canada
Mississauga, ON
- Full-time
…regulatory compliance, reduce operating costs, and advance long-term sustainability…
Added 13 days ago
Network Administration Technician
Independent Electricity System Operator
Canada
Reporting to the Manager, End User Technology Services this position is primarily responsible for providing front line support to IESO users for IT standard services. Handles triage of…
Added 14 days ago
ML
Manager, HR Services
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
Compensation: $96,000 - $141,000 CAD base pay annually plus annual short-term incentive

Service Delivery Manager

Toronto, ON, Canada

The minimum salary for the Service Delivery Manager position is $110,000 annually [or $52.89 per hour] and the maximum salary for the Service Delivery Manager position is $120,000 annually [or $57.70 per hour]. · Full-time

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Job details

Pay: The minimum salary for the Service Delivery Manager position is $110,000 annually [or $52.89 per hour] and the maximum salary for the Service Delivery Manager position is $120,000 annually [or $57.70 per hour].
Job type: Full-time
Posting language: English
Posted: Oct 23, 2026

Original job description

About The Role

Working within a managed services (MSP) environment, you will own the day-to-day service relationship across multiple clients and properties. You will be accountable for the full service lifecycle, from tickets and escalations through to SLA performance and reporting, working closely with internal technical teams and external vendors to keep our clients' building technology running reliably.

What You’ll Do

Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
Respond to and resolve technical and system issues within a variety of software packages. Resolve questions and problems within the department. Document issues, resolutions, or other actions using an incident management system.
Communicate ongoing feedback on team, project, and department impact of projects. Present team and client facing training for system overviews, changes, and new system deliveries.
Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
Own the full ticket lifecycle across multiple clients, from intake and triage through prioritization and resolution.
Dispatch and assign technologists across project work, task work, changes, and tickets, matching the right resource to the right work while maintaining clear visibility of individual and team workloads to prevent bottlenecks and ensure balanced coverage.
Lead outage and incident response, including coordinating and running bridge calls, mobilizing the right resources quickly, and communicating status to clients and stakeholders through to resolution.
Respond to incidents beyond regular business hours as required, ensuring critical issues are managed with urgency regardless of timing.
Conduct and apply root cause analysis (RCA) following incidents, tailoring the approach to the specific client environment and using findings to prevent recurrence.
Act as the escalation point for service issues, coordinating resources and keeping clients informed through to resolution.
Manage and report on SLA performance, producing clear service management reports and driving continual improvement.
Serve as the primary client-facing contact for a portfolio of accounts, leading service reviews and building long-term relationships.
Oversee technician performance to ensure consistent coverage and service quality across all sites.
Collaborate across cross-functional teams, including networking, systems administration, and property operations, to deliver seamless service.

What You’ll Need

Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
ITIL certification (or equivalent) highly desired.
Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Extensive organizational skills with a strong inquisitive mindset.
Proven experience in a managed services (MSP) environment, supporting multiple clients simultaneously.
Hands-on experience across multiple ticketing platforms (e.g., ServiceNow, Zendesk, Freshservice), including the design, implementation, and operationalization of these platforms across an organization.
Proven experience establishing and operating a call center function supporting service requests, incident response, and after-hours coverage.
Demonstrated ability to manage SLAs and produce data-driven service reporting.
Familiarity with outage and incident management, including bridge call coordination and root cause analysis (RCA) processes.
Working knowledge of industry-standard change management practices, including facilitating Change Advisory Board (CAB) meetings and leading the change process end to end.
Experience working in cross-functional environments alongside networking, systems administration, and operations teams.
Strong client-facing communication skills, including the ability to translate technical detail for non-technical stakeholders.
Experience coordinating technical teams, dispatch, and vendor relationships.
A curiosity for learning new systems and a drive to identify innovative approaches to service-related challenges.
Willingness to respond to incidents and work outside regular business hours on an ad hoc basis as service demands require.
A calm, organized approach to escalations, outages, and competing priorities.
Experience in operational technology, building systems, or commercial real estate.
Familiarity with monitoring and alerting tools.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Service Delivery Manager position is $110,000 annually [or $52.89 per hour] and the maximum salary for the Service Delivery Manager position is $120,000 annually [or $57.70 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity Statement: CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at Via telephone at +1 866 388 4346 (Canada) and +1 866 225 3099 (U.S.)

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More about this job

Responsibilities

Manage service delivery across multiple client accounts, overseeing tickets, escalations, outages, SLA performance, reporting, and continual improvement. Lead and coordinate technicians and cross-functional teams, serve as the primary client contact, and ensure reliable service across client sites.

Requirements

A bachelor's degree is preferred, along with 3–5 years of relevant experience; equivalent education and experience may be considered, and ITIL certification is highly desired. Candidates should have managed-services experience, strong client-facing and team leadership skills, and hands-on expertise with ticketing platforms, SLAs, incident and change management, and technical team coordination.

Skills

Service Delivery Management
Managed Services
Ticket Lifecycle Management
Incident Management
SLA Management
Root Cause Analysis
Change Management
Team Leadership
Staff Coaching and Development
Technician Dispatch and Resource Allocation
Vendor Management
Service Reporting
Call Center Operations
Client Communication
Building Technology

Visa sponsorship

Not detected in the job text

Keywords

Managed Services Provider
ITIL
ServiceNow
Zendesk
Freshservice
Microsoft Office
Incident Management
Ticketing Platforms
Service-Level Agreements
Root Cause Analysis
Change Management
Change Advisory Board
Call Center Operations
After-Hours Coverage
Outage Response
Bridge Calls
Service Reporting
Monitoring and Alerting
Vendor Management
Technician Dispatch
Networking
Systems Administration
Property Operations
Operational Technology
Building Systems
Commercial Real Estate
Staff Coaching
Resource Allocation

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Work requirements

Jobs in Canada