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Added 10 mins ago
Senior Manager, Strategic Planning and Delivery - Enterprise AI (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
Full-time
Build and maintain the enterprise AI initiative roadmap to ensure delivery, in alignment with strategic priorities.
Added 10 mins ago
Senior OCS Engineer - Testing & Commissioning
Techaxis, Inc
Mississauga, ON
Full-time
Guarantee that the delivery of every system is achieved in compliance with engineering guidelines, quality standards, timing and cost constraints
Added 10 mins ago
Nurse Practitioner (NP) - Primary care and Mental Health Focus
Durham Community Health Centre
Oshawa, ON
Full-time
Position Reports To: Manager Integrated care and Experience
Added 10 mins ago
Business/Technical Analyst
Parkland County
AB · Parkland County, AB
Full-time
Working within the Technology & Digital Services department and reporting to the Manager, Business Applications & Enablement, the Business/Technical Analyst (BTA) supports Parkland County’s…
Added 11 mins ago
Product Manager, Accountant
BJRC Recruiting
Toronto, ON
Full-time
A growing, technology-enabled professional services organization is seeking an accomplished Product Manager, Accountant to join its Toronto team. This is a newly created opportunity for a…
Added 11 mins ago
Manager, Cardiology
Michael Garron Hospital
Toronto, ON
Full-time
The Manager, Cardiology is responsible for the operational leadership of the Cardiology Program, including the Cardiac Inpatient Unit, comprised of CCU and telemetry beds, the Cardiac…
Added 11 mins ago
Assistant Chef Manager
Farm Boy Inc.
Toronto, ON
$21.5 CAD / hour
Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 11 mins ago
Server
Shannex Incorporated
Moncton, NB
Temporary
Consistently ensures food quality, presentation, and service delivery meet established department standards. Ensures meals are visually appealing, the correct temperature and portion size,…
Added 11 mins ago
Project Manager Required in Essex
GVR Building Services
ON · Essex, ON
Full-time
…refurbishment contractor who are seeking a Trainee Project Manager to join their team. As a main contractor, they deliver a varied range of projects across the education, healthcare,…
Added 11 mins ago
Manager, Portfolio Construction & Risk
Canada Infrastructure Bank/ Banque de l'infrastructure du Canada
Toronto, ON
Full-time
The Manager, Portfolio Construction and Risk will lead the quantitative modelling of our portfolio - developing and maintaining models that forecast portfolio exposure and consider risk…
Added 11 mins ago
Senior Engineer, Renewable Energy Programs (13687)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
$115,570 to $144,526.2 CAD / year
Full-time
As a member of the Renewable Energy Programs Department (REP), you will report to the Manager, Renewable Energy Engineering. Your role will involve providing technical oversight for REP,…
Added 11 mins ago
Executive Director
Tk̓emlúps te Secwépemc
Kamloops, BC
Full-time
Integrate Secwépemc cultural safety protocols into program delivery - by incorporating smudging, sweat lodge (sqílye) ceremonies, prayer, traditional foods, and Elder/Knowledge Keeper…
Added 11 mins ago
Superviseur, Transport / Transportation Supervisor
Sysco Canada Inc.
Boucherville, QC
Full-time
Added 11 mins ago
Data Migration Lead
SE Health
Markham, ON
Contract
…business and technical stakeholders, and ensuring successful delivery of multiple migration waves leading to production cutover. This role requires a combination of project management, data…
Added 11 mins ago
Senior Property Manager – Residential Rental Portfolio
Canterra Group
Toronto, ON · North York, ON
$80,000 to $115,000 CAD / year
Full-time
Senior Property Manager – Residential Rental Portfolio - Class A
Added 11 mins ago
Recruiter
Guardteck Security Corp.
Burnaby, BC
$60,000 to $70,000 CAD / year
Full-time
Added 11 mins ago
Search Engine Optimization Manager
Omnicom Media
Toronto, ON
Full-time
The role of the Manager is responsible for client communication, and will develop and oversee execution of SEO (Search Engine Optimization) plans and strategies for our clients. They will…
Added 11 mins ago
Senior Technical Manager, Commercial Management
WSP in Canada
Toronto, ON
Full-time
As a Senior Technical Manager, Commercial Management, you will play a critical leadership role in shaping the commercial success and delivery excellence of major infrastructure,…
Added 11 mins ago
BDR/ National Account Manager
Falco Logistics
Toronto, ON · North York, ON
Full-time
…working closely with internal teams to ensure exceptional service…
Added 13 mins ago
Sr Business Manager - Onsite Whitby Canada
Thermo Fisher Scientific
Whitby, ON
Full-time
Join our team as a Senior Business Manager and contribute to global healthcare advancement. You'll develop and manage strategic relationships with commercial clients in our pharmaceutical…
Added 13 mins ago
Professional Delivery Driver
MCDOUGALL ENERGY INC
Timmins, ON
Temporary
McDougall Energy is looking for a skilled and safety focused individual to fill the position of Professional Delivery Driver at our Timmins Branch. This is a Seasonal Contract role and will…
Added 13 mins ago
Sr. Business Systems Analyst (Nodejs, Java and E-signature Platforms)
TD
Toronto, ON
Full-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future…
Added 13 mins ago
Facilitator, Practice Management
TD
Toronto, ON
Full-time
We are seeking a highly skilled Facilitator to join our Practice Management Delivery team. This is a senior facilitator role that goes beyond delivery - you will facilitate complex learning…
Added 13 mins ago
R_1508495 Software Engineer III (Salesforce Loyalty Management Technical Lead)
TD
Toronto, ON
Full-time
…platforms with overall accountability for the technical design and delivery of a specific technical solution based on requirements from…
Added 13 mins ago
Software Engineer II (Salesforce Loyalty Management Developer)
TD
Toronto, ON
Full-time
Lead the end-to-end technical design and delivery of Salesforce Loyalty Management capabilities, including member management, loyalty programs, rewards, promotions, partner management, and…

CBRE

Service Delivery Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

About the Role:
Working within a managed services (MSP) environment, you will own the day-to-day service relationship across multiple clients and properties. You will be accountable for the full service lifecycle, from tickets and escalations through to SLA performance and reporting, working closely with internal technical teams and external vendors to keep our clients' building technology running reliably.

What You’ll Do:
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Respond to and resolve technical and system issues within a variety of software packages. Resolve questions and problems within the department. Document issues, resolutions, or other actions using an incident management system.
• Communicate ongoing feedback on team, project, and department impact of projects. Present team and client facing training for system overviews, changes, and new system deliveries.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Own the full ticket lifecycle across multiple clients, from intake and triage through prioritization and resolution.
• Dispatch and assign technologists across project work, task work, changes, and tickets, matching the right resource to the right work while maintaining clear visibility of individual and team workloads to prevent bottlenecks and ensure balanced coverage.
• Lead outage and incident response, including coordinating and running bridge calls, mobilizing the right resources quickly, and communicating status to clients and stakeholders through to resolution.
• Respond to incidents beyond regular business hours as required, ensuring critical issues are managed with urgency regardless of timing.
• Conduct and apply root cause analysis (RCA) following incidents, tailoring the approach to the specific client environment and using findings to prevent recurrence.
• Act as the escalation point for service issues, coordinating resources and keeping clients informed through to resolution.
• Manage and report on SLA performance, producing clear service management reports and driving continual improvement.
• Serve as the primary client-facing contact for a portfolio of accounts, leading service reviews and building long-term relationships.
• Oversee technician performance to ensure consistent coverage and service quality across all sites.
• Collaborate across cross-functional teams, including networking, systems administration, and property operations, to deliver seamless service.

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More about this job

Responsibilities

Manage service delivery across multiple client accounts, overseeing ticket lifecycles, escalations, outages, SLA performance, reporting, and continual improvement. Lead and develop staff, coordinate technical resources and vendors, and serve as the primary client contact to ensure reliable service across sites.

Requirements

The role calls for experience managing service delivery in a managed services environment, including incident response, SLA reporting, client relationships, and coordination across technical teams. It also requires leadership capabilities such as supervising, coaching, scheduling, and evaluating staff; no specific education or years of experience are stated.

Skills

Service Delivery Management
Managed Services
Incident Management
Ticket Triage and Resolution
SLA Management
Escalation Management
Outage Response
Root Cause Analysis
Workforce Scheduling
Team Leadership
Performance Management
Service Reporting
Continual Improvement
Cross-Functional Collaboration
Building Technology Support

Visa sponsorship

Not detected in the job text

Keywords

Managed Services Provider
Service Lifecycle
Ticket Management
Incident Management System
Service-Level Agreements
SLA Performance
Service Management Reporting
Outage Response
Bridge Calls
Root Cause Analysis
Client Service Reviews
Technician Dispatch
Workload Management
Staff Training
Performance Evaluations
Continual Improvement
Building Technology
Networking
Systems Administration
Property Operations
Vendor Coordination
Escalation Management

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