Jobs in Canada

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Added 1 hour ago
Supervisor, Finance and Accounting
Upper Thames River Conservation Authority
London, ON
Full-time
The Supervisor, Finance & Accounting is responsible for the overall administration of the Authority’s accounting systems, financial reporting, budgeting, treasury functions, financial…
Added 2 hours ago
Assistant Manager – Food & Beverage Operations
Sheraton Hotels & Resorts
Toronto, ON · East York, ON
Full-time
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the…
Added 2 hours ago
Commercial Tenant Services Coordinator (On-Site) - New Market
Sterling Karamar Property Management
Newmarket, ON
$45,000 to $50,000 CAD / year
Full-time
Be a supportive team member of the Property Management Team. Take initiative to propose improvements of property administration processes or procedures.
Added 2 hours ago
Assistant Manager - Rooms Operations
Westin Hotels & Resorts
Ottawa, ON
Full-time
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry,…
Added 3 hours ago
Capital Planning Program Specialist (Part-Time Contract)
BGIS
Markham, ON
Part-time
Project Management Institute (PMI) Project Management Professional (PMP) or Portfolio Management Professional (PfMP), Building Owners and Management Institute RPA, Certified Property…
Added 3 hours ago
Social Media & Content Manager
St. Andrew's School
Brampton, ON · Regional Municipality of Peel, ON
Full-time
…mission by joining the school as our social media & content manager, a key member of the communications…
Added 4 hours ago
Client Service Assistant
BMO
Vancouver, BC · FBT
Full-time
…professionals operate within a collaborative, team based wealth management model spanning Investment Management, Private Banking, Wealth Planning, and Trust & Estate. This integrated…
Added 4 hours ago
Office Experience - Reception (Montreal)
Zurich Canada
Montreal, QC
Full-time
Reporting to the AVP, Office Experience Manager, you’ll support reception, switchboard, office services, meetings and events, mail, and day-to-day workplace operations.
Added 4 hours ago
Senior Product Manager, PolicyCenter
Guidewire Software
Canada
Full-time
…Guidewire InsuranceSuite, powering underwriting, rating, and policy administration for many of the world's largest property and casualty insurers. As Senior Product Manager for…
Added 4 hours ago
Assistant Property and Rental Manager
Armco
Mascouche, QC
Full-time
The Assistant Property and Rental Manager will be responsible for participating in the leasing and day-to-day operations, ensuring efficient and optimized management and leasing.
Added 4 hours ago
Senior Property Manager
Synectics Inc.
London, ON
$65,000 to $75,000 CAD / year
Full-time
5+ years of condominium property management experience, ideally in a senior or portfolio management capacity.
Added 5 hours ago
Procurement Co-op
Veolia | North America
Oakville, ON
Internship
Currently enrolled in a Bachelor’s program in Supply Chain, International Business, Business Administration/Management, Operations Management, or Chemical/Mechanical Engineering with an…
Added 5 hours ago
Commercial Property Manager
Hughes Recruitment & Strategy Collective
Saskatoon, SK
Full-time
As the Commercial Property Manager, you will work collaboratively and be responsible for:
Added 5 hours ago
ServiceNow Sr Developer (ITSM - AI - GRC)
BMO
Toronto, ON · SCC
Full-time
…implementing ServiceNow solutions with a strong focus on IT Service Management (ITSM), Artificial Intelligence capabilities, Governance Risk & Compliance (GRC), and Enterprise Workflow…
Added 5 hours ago
Vice President, Business Control Assurance
BMO Capital Markets
Toronto, ON
Full-time
…provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to clients around the world.…
Added 5 hours ago
Vice President, Global Markets Business Control – Commodities
BMO Capital Markets
Toronto, ON
Full-time
…provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to clients around the world.…
Added 5 hours ago
Director / Managing Director, Business Control Assurance
BMO Capital Markets
Toronto, ON
Full-time
…provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to clients around the world.…
Added 5 hours ago
Talent Acquisition, HR Coordinator
Simpcw Resources Group
Kamloops 1, BC
Full-time
…environment, and Simpcw culture, we deliver environmental, management, and operational services across a diverse range of industries. We are committed to fostering self-sufficiency,…
Added 6 hours ago
Estimating Coordinator
The Taggart Group of Companies
Ottawa, ON
Full-time
The Estimating Coordinator provides administrative, analytical and coordination support to the Estimator and Contracts Manager across estimating, purchasing and contract-related activities.…
Added 6 hours ago
Senior Property Manager – Residential Rental Portfolio
Canterra Group
Toronto, ON · North York, ON
$80,000 to $115,000 CAD / year
Full-time
Senior Property Manager – Residential Rental Portfolio - Class A
Added 6 hours ago
26AE04 - Lead Risk and Insurance Advisor - Guelph Board Office
Upper Grand District School Board
Guelph, ON
Full-time
Working closely with the Manager of Procurement, the position provides technical guidance to schools, departments, senior administration, insurers, legal counsel, suppliers, brokers, and…
Added 7 hours ago
Postmaster - Premises provided by Postmaster (Group Office)
Canada Post - Postes Canada
Riondel, BC
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 7 hours ago
Executive Assistant, Office of the COO, Canadian Personal & Business Banking
BMO
Toronto, ON · BMOPLACE
Full-time
Performs a variety of administrative and clerical tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports. The…
Added 7 hours ago
Senior Branch Operations Administrator
BMO
Calgary, AB · GLENMO
Full-time
Supports the branch and/or region in achieving business objectives by providing effective operational support and management of sales compliance and regulatory requirements.
Added 7 hours ago
Director / Managing Director, Business Control Assurance
BMO
Toronto, ON · FCP
Full-time
…provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to clients around the world.…

CBRE

Service Delivery Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

About the Role:
Working within a managed services (MSP) environment, you will own the day-to-day service relationship across multiple clients and properties. You will be accountable for the full service lifecycle, from tickets and escalations through to SLA performance and reporting, working closely with internal technical teams and external vendors to keep our clients' building technology running reliably.

What You’ll Do:
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Respond to and resolve technical and system issues within a variety of software packages. Resolve questions and problems within the department. Document issues, resolutions, or other actions using an incident management system.
• Communicate ongoing feedback on team, project, and department impact of projects. Present team and client facing training for system overviews, changes, and new system deliveries.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Own the full ticket lifecycle across multiple clients, from intake and triage through prioritization and resolution.
• Dispatch and assign technologists across project work, task work, changes, and tickets, matching the right resource to the right work while maintaining clear visibility of individual and team workloads to prevent bottlenecks and ensure balanced coverage.
• Lead outage and incident response, including coordinating and running bridge calls, mobilizing the right resources quickly, and communicating status to clients and stakeholders through to resolution.
• Respond to incidents beyond regular business hours as required, ensuring critical issues are managed with urgency regardless of timing.
• Conduct and apply root cause analysis (RCA) following incidents, tailoring the approach to the specific client environment and using findings to prevent recurrence.
• Act as the escalation point for service issues, coordinating resources and keeping clients informed through to resolution.
• Manage and report on SLA performance, producing clear service management reports and driving continual improvement.
• Serve as the primary client-facing contact for a portfolio of accounts, leading service reviews and building long-term relationships.
• Oversee technician performance to ensure consistent coverage and service quality across all sites.
• Collaborate across cross-functional teams, including networking, systems administration, and property operations, to deliver seamless service.

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More about this job

Responsibilities

Manage service delivery across multiple client accounts, overseeing ticket lifecycles, escalations, outages, SLA performance, reporting, and continual improvement. Lead and develop staff, coordinate technical resources and vendors, and serve as the primary client contact to ensure reliable service across sites.

Requirements

The role calls for experience managing service delivery in a managed services environment, including incident response, SLA reporting, client relationships, and coordination across technical teams. It also requires leadership capabilities such as supervising, coaching, scheduling, and evaluating staff; no specific education or years of experience are stated.

Skills

Service Delivery Management
Managed Services
Incident Management
Ticket Triage and Resolution
SLA Management
Escalation Management
Outage Response
Root Cause Analysis
Workforce Scheduling
Team Leadership
Performance Management
Service Reporting
Continual Improvement
Cross-Functional Collaboration
Building Technology Support

Visa sponsorship

Not detected in the job text

Keywords

Managed Services Provider
Service Lifecycle
Ticket Management
Incident Management System
Service-Level Agreements
SLA Performance
Service Management Reporting
Outage Response
Bridge Calls
Root Cause Analysis
Client Service Reviews
Technician Dispatch
Workload Management
Staff Training
Performance Evaluations
Continual Improvement
Building Technology
Networking
Systems Administration
Property Operations
Vendor Coordination
Escalation Management

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