Jobs in Canada

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Added 13 mins ago
Principal Engineer
Appnovation
Toronto, ON
Full-time
Experience with enterprise platforms such as Adobe Experience Manager, Adobe Analytics, Workfront, Veeva Vault and Salesforce Marketing Cloud. Understanding the category and its trade-offs…
Added 13 mins ago
Manager - SAP Warehouse Management
Owens & Minor
Canada
Full-time
Ensures the delivery of applications support consistent with end user expectations and service level agreements. Monitors customer satisfaction levels with activities executed across IS…
Added 13 mins ago
Manager, Finance and Risk
College of Naturopaths of Ontario
Toronto, ON
Full-time
The Manager, Finance and Risk is accountable for managing and supporting key organizational functions that contribute to the College’s overall effectiveness and sustainability.…
Added 13 mins ago
Service Delivery Manager
XBP Global
Burnaby, BC
Full-time
As a Service Delivery Manager 1, you will play a crucial role in ensuring thesuccessful delivery of services to our clients. You will oversee the execution of servicedelivery processes,…
Added 15 mins ago
Network Specialist (11-month contract)
The Health Employers Association of BC
Vancouver, BC
Contract
…employers. HEABC is responsible for negotiating provincial agreements for 179,000 unionized health care employees including nurses, physician residents, ambulance paramedics, health science…
Added 28 mins ago
Manager, Centre of Excellence in Hypertension and Vascular Health
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…excellent organizational and communication skills to serve as Manager of the Centre of Excellence in Hypertension and Vascular…
Added 28 mins ago
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Contract
Manage sample and data access requests, including material transfer and data-sharing agreements with collaborators and industry partners.
Added 29 mins ago
Labour Relations Specialist
GardaWorld
Goffs, NS
Reporting to the Human Resources and Labour Relations Manager for the Atlantic Region, the Labour Relations Specialist is primarily responsible for coordinating all labour relations…
Added 29 mins ago
Manager, Global Onboarding Experience - Global HR
Scotiabank
Toronto, ON
The Manager contributes to the overall success of the Global Onboarding Experience team within Global HR Operations ensuring specific individual goals, plans, initiatives are executed /…
Added 44 mins ago
Manager, Origination Analytics
Rev Renewables Ops, LLC
Oakville, ON
$140,000 to $170,000 CAD / year
Full-time
…market conditions, and contract terms (PPAs, EAPAs, tolling agreements, RECs and capacity…
Added 44 mins ago
Director, Client Technology Services
Fanshawe Toronto@ILAC
London, ON
Full-time
Added 44 mins ago
Program Analyst
Government of Alberta
AB
Reporting to the Senior Manager, Provincial Programs, the Program Analyst will apply strong attention to detail to analyze and track various types of program project related reports and…
Added 1 hour ago
Product Support Sales Representative
Finning
Fort St. John, BC
Full-time
Reporting to the Product and Service Sales Manager, the Product Support Sales Representative role is primarily responsible for the growth in the aftermarket products and services sold by…
Added 1 hour ago
Account Manager (Digital Marketing Agency)
TopHat HR
Toronto, ON · Greater Toronto Area, Canada
$60,000 to $75,000 CAD / year
Full-time
They are currently seeking a proactive and relationship-focused Account Manager to join their team. This role is centered on owning and nurturing client relationships, acting as a strategic…
Added 1 hour ago
Business Development Executive (Nuclear)
Calian in Space & Technology
Toronto, ON
Full-time
…negotiations, ensuring continuity of recurring work while structuring agreements that support scope expansion over the contract…
Added 1 hour ago
Client Success Manager (Digital Marketing Agency)
TopHat HR
Markham, ON
$70,000 to $85,000 CAD / year
Full-time
They are looking for an experienced, enthusiastic, and relationship-driven Client Success Manager to join their team. This role goes beyond day-to-day client management - it’s about…
Added 1 hour ago
National Account Manager - Growth Channel
Multy
Concord, ON
Full-time
Position Summary: The National Account Manager is responsible for leading all sales activities within their assigned territory/channel, specifically overseeing the Growth Channel in the…
Added 1 hour ago
AVEVA Enterprise SCADA Specialist
SGS
Regina, SK
$85,000 to $165,000 CAD / year
Full-time
Support project coordination activities - scope tracking, status updates, and change management - under the guidance of the Practice Lead or assigned Project Manager.
Added 1 hour ago
AVEVA Enterprise SCADA Specialist
SGS
AB · Edmonton, AB
$85,000 to $165,000 CAD / year
Full-time
Support project coordination activities - scope tracking, status updates, and change management - under the guidance of the Practice Lead or assigned Project Manager.
Added 1 hour ago
Manager, People & Culture
Werklund Centre
Calgary, AB
Full-time
Reporting to the Vice President & Chief Operating Officer, the Manager, People & Culture is responsible for overseeing the day-to-day delivery of human resources programs and initiatives…
Added 1 hour ago
Campaign Manager, Influencer Marketing (Temp)
Blue Hour Studios
Toronto, ON · Greater Toronto Area, Canada
Full-time
The role of the Campaign Manager, Influencer within Blue Hour Studios is to lead influencer and creator marketing projects and deliverables. This person will work to deliver exceptional and…
Added 1 hour ago
Infrastructure and Cloud Specialist (11-month contract) - Internal Only
The Health Employers Association of BC
Vancouver, BC
Contract
…employers. HEABC is responsible for negotiating provincial agreements for 179,000 unionized health care employees including nurses, physician residents, ambulance paramedics, health science…
Added 1 hour ago
Host Ambassador, Coquitlam – BC
Canada Homestay Network
Port Coquitlam, BC
Full-time
Enter data and supporting documentation (ie. criminal record checks, host agreements, etc.) following all CHN protocols for due diligence and data integrity
Added 1 hour ago
Senior Counsel
Visa
Toronto, ON
Full-time
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Added 1 hour ago
Community Associate, L'Avenue (Montreal)
WeWork
Montreal, QC · L'Avenue
Full-time
Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.

CBRE

Service Delivery Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

About the Role:
Working within a managed services (MSP) environment, you will own the day-to-day service relationship across multiple clients and properties. You will be accountable for the full service lifecycle, from tickets and escalations through to SLA performance and reporting, working closely with internal technical teams and external vendors to keep our clients' building technology running reliably.

What You’ll Do:
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Respond to and resolve technical and system issues within a variety of software packages. Resolve questions and problems within the department. Document issues, resolutions, or other actions using an incident management system.
• Communicate ongoing feedback on team, project, and department impact of projects. Present team and client facing training for system overviews, changes, and new system deliveries.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Own the full ticket lifecycle across multiple clients, from intake and triage through prioritization and resolution.
• Dispatch and assign technologists across project work, task work, changes, and tickets, matching the right resource to the right work while maintaining clear visibility of individual and team workloads to prevent bottlenecks and ensure balanced coverage.
• Lead outage and incident response, including coordinating and running bridge calls, mobilizing the right resources quickly, and communicating status to clients and stakeholders through to resolution.
• Respond to incidents beyond regular business hours as required, ensuring critical issues are managed with urgency regardless of timing.
• Conduct and apply root cause analysis (RCA) following incidents, tailoring the approach to the specific client environment and using findings to prevent recurrence.
• Act as the escalation point for service issues, coordinating resources and keeping clients informed through to resolution.
• Manage and report on SLA performance, producing clear service management reports and driving continual improvement.
• Serve as the primary client-facing contact for a portfolio of accounts, leading service reviews and building long-term relationships.
• Oversee technician performance to ensure consistent coverage and service quality across all sites.
• Collaborate across cross-functional teams, including networking, systems administration, and property operations, to deliver seamless service.

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More about this job

Responsibilities

Manage service delivery across multiple client accounts, overseeing ticket lifecycles, escalations, outages, SLA performance, reporting, and continual improvement. Lead and develop staff, coordinate technical resources and vendors, and serve as the primary client contact to ensure reliable service across sites.

Requirements

The role calls for experience managing service delivery in a managed services environment, including incident response, SLA reporting, client relationships, and coordination across technical teams. It also requires leadership capabilities such as supervising, coaching, scheduling, and evaluating staff; no specific education or years of experience are stated.

Skills

Service Delivery Management
Managed Services
Incident Management
Ticket Triage and Resolution
SLA Management
Escalation Management
Outage Response
Root Cause Analysis
Workforce Scheduling
Team Leadership
Performance Management
Service Reporting
Continual Improvement
Cross-Functional Collaboration
Building Technology Support

Visa sponsorship

Not detected in the job text

Keywords

Managed Services Provider
Service Lifecycle
Ticket Management
Incident Management System
Service-Level Agreements
SLA Performance
Service Management Reporting
Outage Response
Bridge Calls
Root Cause Analysis
Client Service Reviews
Technician Dispatch
Workload Management
Staff Training
Performance Evaluations
Continual Improvement
Building Technology
Networking
Systems Administration
Property Operations
Vendor Coordination
Escalation Management

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