Jobs in Canada

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Added 8 mins ago
Pre-Construction Project Manager
ATCO Structures
Grimsby, ON
Full-time
…and housing developments? ATCO is seeking a Preconstruction Project Manager to join our Permanent Modular Construction (PMC) team. This is your opportunity to support the development of…
Added 8 mins ago
Benefits Administrator
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
Under the direction of the Manager, Benefits, assists in the management of UBC’s benefit plans to ensure the delivery of services, programs, and communications are aligned with the…
Added 8 mins ago
Senior Manager, Payroll
The University of British Columbia
Vancouver, BC
$10,459.67 to $15,675.58 CAD / month
Full-time
The Senior Manager, Payroll provides strategic and operational leadership in the delivery of payroll services across the University of British Columbia. Supporting a diverse employee…
Added 8 mins ago
Customer Success Manager - eLearn
BoomerangFX
Mississauga, ON
Full-time
As the Customer Success Manager (Learn Department) at BoomerangFX, you will focus on supporting the Learn division, working with clients in the medical spa and aesthetic industry. This…
Added 8 mins ago
Manager, Payroll Operations & Control
The University of British Columbia
Vancouver, BC
$9,599.75 to $14,385.5 CAD / month
Full-time
The Manager, Payroll Operations & Control will be a key driver and contributor in implementing procedures to enhance segregation of duties, physical security of payroll information, and…
Added 8 mins ago
Lumber Sales Associate Part Time - 7050 Spruce Grove
The Home Depot Canada
Spruce Grove, AB
Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 8 mins ago
Site and Supplier Management Coordinator
Interior Health Authority
Kelowna, BC
Full-time
…Codes invoices for payment, obtains approval signature from Project Manager or Director, and forwards to Finance for payment. Identifies and brings forward problems and discrepancies to…
Added 8 mins ago
Associé(e) aux ventes du saisonnier (temps partiel)
The Home Depot Canada
Quebec, QC
Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 8 mins ago
Associé(e) aux ventes de la peinture (temps partiel)
The Home Depot Canada
Quebec, QC
Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 8 mins ago
Cybersecurity Engineer
TMC Canada
Montreal, QC
Full-time
Contribute to the function through complex project tasks and initiatives.
Added 8 mins ago
Technical Project Manager
LONGi Energy Storage
Burnaby, BC
Full-time
Job Title: Technical Project Manager, Energy Storage Systems
Added 8 mins ago
Hardware Sales Full Time (GLOUCESTER)
The Home Depot Canada
Ottawa, ON
Full-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 8 mins ago
Contact Centre, Bilingual Customer Experience Specialist, 3 month contract
The Home Depot Canada
Toronto, ON
Full-time
Added 8 mins ago
SPÉCIALISTE, EXPÉRIENCE DE MAGASINAGE DU CLIENT
The Home Depot Canada
Toronto, ON
Full-time
Added 8 mins ago
Senior Software Engineer, Rider
CapitalG
Toronto, ON
Full-time
Manage project priorities, deadlines, and deliverables.
Added 9 mins ago
Director, Undergraduate Student Services Office
University of Saskatchewan
Saskatoon, SK
…student experience. Working closely with the College General Manager, the Director identifies resource needs and advocates for resources to support College priorities and student…
Added 23 mins ago
Assistant Manager Supply Chain and MRO Operations
IATA
Montreal, QC
You will report to the Manager, Technical Operations and Supply Chain and will support on MRO SmartHub adoption and evolution through community management, stakeholder coordination,…
Added 23 mins ago
Supervisor, Marketing
Access Communications
Regina, SK
Full-time
Handles employee relations issues in conjunction with HR and the Senior Manager; applies disciplinary procedures if required.
Added 23 mins ago
Project Engineering Coordinator
AtkinsRéalis
Mississauga, ON
Full-time
The Project Engineering Coordinator, reporting to the Project Manager, Procurement Integration, plays a key role in supporting the successful delivery of equipment packages for the…
Added 23 mins ago
Talent Partner, Campus
SOTI
Mississauga, ON
Full-time
Reporting to the Senior Manager, Talent Partners, the Talent Partner, Campus will attract, engage, and hire top talent from universities and colleges across Canada and globally. In this…
Added 38 mins ago
Project Manager 1
University of Victoria
Victoria, BC
Full-time
Reporting to the Associate Director, Project Management Services (PMS), or the Manager, Interior Modification Services, the Project Manager 1 (PM1), with guidance and direction from their…
Added 38 mins ago
Manager: Environmental, Health & Safety - Whistler Blackcomb
Whistler Blackcomb
Whistler, BC
Full-time
Reporting to the Environmental, Health & Safety, Senior Manager, the Environmental, Health & Safety Manager at Whistler Blackcomb will lead and manage all aspects of Environmental, Health &…
Added 38 mins ago
Garage Door Installer Helper
Overhead Door Corporation
Winnipeg, MB
Full-time
…located in the Winnipeg branch. Reporting to the Field Operations Manager, the Helper will work as part of a two-person crew, this position will assist in the service and/or installation of…
Added 38 mins ago
Pathway of Hope Case Worker
The Salvation Army in Canada
Dartmouth, NS
Full-time
…when providing recommendations to others, support the Program Manager in developing relevant policies and present to the Leadership team, contribute to drafting of various learning guides…
Added 38 mins ago
Inside Sales Associate
Rexel Canada
Ottawa, ON
Full-time
…database and receiving & process orders. Reporting to the Branch Manager, you will support the field sales and project management…

CBRE

Service Delivery Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

About the Role:
Working within a managed services (MSP) environment, you will own the day-to-day service relationship across multiple clients and properties. You will be accountable for the full service lifecycle, from tickets and escalations through to SLA performance and reporting, working closely with internal technical teams and external vendors to keep our clients' building technology running reliably.

What You’ll Do:
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Respond to and resolve technical and system issues within a variety of software packages. Resolve questions and problems within the department. Document issues, resolutions, or other actions using an incident management system.
• Communicate ongoing feedback on team, project, and department impact of projects. Present team and client facing training for system overviews, changes, and new system deliveries.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Own the full ticket lifecycle across multiple clients, from intake and triage through prioritization and resolution.
• Dispatch and assign technologists across project work, task work, changes, and tickets, matching the right resource to the right work while maintaining clear visibility of individual and team workloads to prevent bottlenecks and ensure balanced coverage.
• Lead outage and incident response, including coordinating and running bridge calls, mobilizing the right resources quickly, and communicating status to clients and stakeholders through to resolution.
• Respond to incidents beyond regular business hours as required, ensuring critical issues are managed with urgency regardless of timing.
• Conduct and apply root cause analysis (RCA) following incidents, tailoring the approach to the specific client environment and using findings to prevent recurrence.
• Act as the escalation point for service issues, coordinating resources and keeping clients informed through to resolution.
• Manage and report on SLA performance, producing clear service management reports and driving continual improvement.
• Serve as the primary client-facing contact for a portfolio of accounts, leading service reviews and building long-term relationships.
• Oversee technician performance to ensure consistent coverage and service quality across all sites.
• Collaborate across cross-functional teams, including networking, systems administration, and property operations, to deliver seamless service.

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More about this job

Responsibilities

Manage service delivery across multiple client accounts, overseeing ticket lifecycles, escalations, outages, SLA performance, reporting, and continual improvement. Lead and develop staff, coordinate technical resources and vendors, and serve as the primary client contact to ensure reliable service across sites.

Requirements

The role calls for experience managing service delivery in a managed services environment, including incident response, SLA reporting, client relationships, and coordination across technical teams. It also requires leadership capabilities such as supervising, coaching, scheduling, and evaluating staff; no specific education or years of experience are stated.

Skills

Service Delivery Management
Managed Services
Incident Management
Ticket Triage and Resolution
SLA Management
Escalation Management
Outage Response
Root Cause Analysis
Workforce Scheduling
Team Leadership
Performance Management
Service Reporting
Continual Improvement
Cross-Functional Collaboration
Building Technology Support

Visa sponsorship

Not detected in the job text

Keywords

Managed Services Provider
Service Lifecycle
Ticket Management
Incident Management System
Service-Level Agreements
SLA Performance
Service Management Reporting
Outage Response
Bridge Calls
Root Cause Analysis
Client Service Reviews
Technician Dispatch
Workload Management
Staff Training
Performance Evaluations
Continual Improvement
Building Technology
Networking
Systems Administration
Property Operations
Vendor Coordination
Escalation Management

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