Jobs in Canada

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Added 7 mins ago
Coordonnateur(trice) à l'approvisionnement | Procurement Coordinator
Broccolini Construction Inc.
Montreal, QC · St-Laurent, Quebec
Full-time
Broccolini is a family-owned, single-source provider of construction, development and real-estate services. Our company caters to the industrial, commercial and residential markets in…
Added 7 mins ago
Senior IT Systems Specialist
Saltworks Technologies
Richmond, BC
$110,000 to $140,000 CAD / year
Full-time
Administer enterprise software, including SQL/PostgreSQL, SYSPRO, EPLAN, ARAS PLM, GitLab, and other business-critical systems.
Added 7 mins ago
Community Organization Coordintor
The Mustard Seed Street Church
Esquimalt, BC
Contract
Work with the Food Security Manager, Warehouse & Data Coordinator, and Development Team to share accurate program data, context, trends, and relevant story leads.
Added 7 mins ago
Registered Nurse; Diabetes Education Program
HealthCaringKW
Kitchener, ON
Full-time
The Registered Nurse, Diabetes Education Program participates in the development, delivery and evaluation of programs and services for CHKW and the regional Waterloo Community Diabetes…
Added 7 mins ago
Manager, Software Engineering
ARC'TERYX
North Vancouver, BC
Full-time
As a Manager, Software Engineering, you’ll lead and manage a team of software developers and leads in the development and maintenance of our web and mobile platforms and digital properties,…
Added 7 mins ago
Staff Technical Project Manager
Infoblox
Burnaby, BC
12 or more years of related program or technical project management experience in software or cloud-based product development (or equivalent), with deep experience leading complex,…
Added 7 mins ago
Senior IT Consultant and Lead, Client Experience
IX Solutions Ltd.
Remote, Canada
$90,000 to $115,000 CAD / year
Full-time · Remote
…improvement, and champions a culture focused on trusted delivery, team development, and client…
Added 7 mins ago
Staff Software Engineer
TD
Toronto, ON
Full-time
Consult on development of requirements and specifications and apply functional knowledge of business functions to design optimal software / systems
Added 7 mins ago
Data Scientist III
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 7 mins ago
Personal Banking Associate
TD
Oshawa, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 7 mins ago
Senior Product Owner, Easy Trade, Self Serve
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 7 mins ago
Personal Banking Associate
TD
Oshawa, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 7 mins ago
Personal Banking Associate
TD
Salmon Arm, BC
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 7 mins ago
Sr. Risk Analyst (ATH 5539)
TD
Toronto, ON
Full-time
Candidate should have 3+ years of professional software development experience, including:
Added 7 mins ago
Personal Banking Associate (Part-Time) - Mandarin and/or Cantonese
TD
Markham, ON
Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 7 mins ago
Cloud AI Infrastructure Product Manager
Nokia
Ottawa, ON
Full-time
We are seeking a visionary Cloud AI Infrastructure Product Manager to define and execute our cloud infrastructure product vision. This role is pivotal in ensuring our products meet evolving…
Added 7 mins ago
Business Development Partner
Sun Life
Moncton, NB
Full-time
The primary purpose of the Business Development Partner (BDP) is to recruit, onboard, train, develop and coach developing advisors during their first four years. You’ll play an important…
Added 19 mins ago
Assistant Transportation Manager
Chilliwack School District No. 33
Chilliwack, BC
Full-time
…the Director of Facilities & Transportation, the Assistant Manager of Transportation assists with the strategic and operational leadership of the district's Transportation Department. This…
Added 19 mins ago
Advisor, Recruitment Services
Sanya’k̓ula
Vancouver, BC
Full-time
…human resources staff on recruitment & retention matters, the development and implementation of streamlined systems and processes that will provide high level recruitment efficiencies…
Added 19 mins ago
District manager
Securitas Canada
Montreal, QC
Full-time
Added 19 mins ago
Senior Data Engineer
National Bank of Canada
Montreal, QC
Full-time
…responsible for transforming the sector and reporting to the Senior Manager – Data and Decision-making Tools. Our team stands out for its expertise, collaboration and delivery…
Added 19 mins ago
AI Lead
Galent
Toronto, ON
Contract
Lead Operations, Live Programs | AI-Driven Software Development Lifecycle (AI-DLC)
Added 22 mins ago
Senior Engineering Manager
Citi
Mississauga, ON
Full-time
We are seeking an exceptional Senior Engineering Manager to head the development and modernization of our Wholesale Lending Operations (WLO) Technology platforms and initiatives, based out…
Added 22 mins ago
Nickel Plate - Water Quality Technician
Barrick Mining Corporation
Penticton, BC
$32 to $35 CAD / hour
Full-time
…near Hedley, BC. This position reports to the Senior Closure Manager and will be responsible for implementing and managing environmental and field sampling programs associated with Nickel…
Added 22 mins ago
Learning Experience Designer - Tangerine
Scotiabank
Toronto, ON
Contributes to the overall success of the Learning & Development / Operations team globally ensuring specific individual goals, plans, and initiatives are executed / delivered in support of…

CBRE

Service Delivery Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

About the Role:
Working within a managed services (MSP) environment, you will own the day-to-day service relationship across multiple clients and properties. You will be accountable for the full service lifecycle, from tickets and escalations through to SLA performance and reporting, working closely with internal technical teams and external vendors to keep our clients' building technology running reliably.

What You’ll Do:
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Respond to and resolve technical and system issues within a variety of software packages. Resolve questions and problems within the department. Document issues, resolutions, or other actions using an incident management system.
• Communicate ongoing feedback on team, project, and department impact of projects. Present team and client facing training for system overviews, changes, and new system deliveries.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Own the full ticket lifecycle across multiple clients, from intake and triage through prioritization and resolution.
• Dispatch and assign technologists across project work, task work, changes, and tickets, matching the right resource to the right work while maintaining clear visibility of individual and team workloads to prevent bottlenecks and ensure balanced coverage.
• Lead outage and incident response, including coordinating and running bridge calls, mobilizing the right resources quickly, and communicating status to clients and stakeholders through to resolution.
• Respond to incidents beyond regular business hours as required, ensuring critical issues are managed with urgency regardless of timing.
• Conduct and apply root cause analysis (RCA) following incidents, tailoring the approach to the specific client environment and using findings to prevent recurrence.
• Act as the escalation point for service issues, coordinating resources and keeping clients informed through to resolution.
• Manage and report on SLA performance, producing clear service management reports and driving continual improvement.
• Serve as the primary client-facing contact for a portfolio of accounts, leading service reviews and building long-term relationships.
• Oversee technician performance to ensure consistent coverage and service quality across all sites.
• Collaborate across cross-functional teams, including networking, systems administration, and property operations, to deliver seamless service.

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More about this job

Responsibilities

Manage service delivery across multiple client accounts, overseeing ticket lifecycles, escalations, outages, SLA performance, reporting, and continual improvement. Lead and develop staff, coordinate technical resources and vendors, and serve as the primary client contact to ensure reliable service across sites.

Requirements

The role calls for experience managing service delivery in a managed services environment, including incident response, SLA reporting, client relationships, and coordination across technical teams. It also requires leadership capabilities such as supervising, coaching, scheduling, and evaluating staff; no specific education or years of experience are stated.

Skills

Service Delivery Management
Managed Services
Incident Management
Ticket Triage and Resolution
SLA Management
Escalation Management
Outage Response
Root Cause Analysis
Workforce Scheduling
Team Leadership
Performance Management
Service Reporting
Continual Improvement
Cross-Functional Collaboration
Building Technology Support

Visa sponsorship

Not detected in the job text

Keywords

Managed Services Provider
Service Lifecycle
Ticket Management
Incident Management System
Service-Level Agreements
SLA Performance
Service Management Reporting
Outage Response
Bridge Calls
Root Cause Analysis
Client Service Reviews
Technician Dispatch
Workload Management
Staff Training
Performance Evaluations
Continual Improvement
Building Technology
Networking
Systems Administration
Property Operations
Vendor Coordination
Escalation Management

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