Jobs in Canada

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Added 3 mins ago
Product Support Representative - Engines & Transmission
Wajax
Edmonton, AB
Full-time
Lead the sales strategy and account development plan, including target account identification, prospecting, opportunity management, sales lead follow-up, and maintaining strong customer…
Added 16 mins ago
Head trainer/consultant
JobsMedia.io
Beloeil, QC
Contract
Provide the required administrative documentation for this project (e.g., invoices, evaluation questionnaires).
Added 16 mins ago
Head trainer/consultant
JobsMedia.io
Drummondville, QC
Contract
Provide the required administrative documentation for this project (e.g., invoices, evaluation questionnaires).
Added 34 mins ago
Performance & Restructuring, Senior Associate
PwC
Toronto, ON
Full-time
Meeting with clients and target companies to understand their views, needs, and services to be provided in connection with their financial or operational situation
Added 34 mins ago
Consulting Operations, Manager (Bilingual FR/EN)
PwC
Montreal, QC
Full-time
At PwC, our people in operations consulting specialize in providing consulting services on optimizing operational efficiency and effectiveness. These individuals analyze client needs,…
Added 34 mins ago
AVP, Business Proposition Enablement
Pacific Life Re
Toronto, ON
Full-time
The AVP, Business Proposition and Enablement role within the North America Client Solutions Team is responsible for:
Added 48 mins ago
Spécialiste mise en route / Commissioning Specialist
Veolia | North America
Montreal, QC
Full-time
We are seeking a Commissioning Specialist to lead the startup and commissioning of major water treatment projects across municipal, industrial, and mining applications. This role combines…
Added 48 mins ago
Senior Industrial Water/Wastewater Process Engineer
HDR
Calgary, AB
Full-time
In this role you will work to understand your client’s needs, develop creative solutions, support proposal development, lead the technical team, and lead the engineering design of complex…
Added 49 mins ago
Data Integration Engineer
Prophix
Remote, Canada
Full-time · Remote
A Prophix Data Integration Engineer enables seamless, automated connections between client data sources and the Prophix platform. Working on the Professional Services team and with…
Added 1 hour ago
Manager, Tax
ACCA Careers
Ottawa, ON
Full-time
Lead multiple client facing engagement teams responsible for the completion of tax planning and advisory engagements
Added 1 hour ago
Senior User Experience Designer
BuzzClan
ON · Ontario, Canada
Contract
Client: Government Services Integration Cluster
Added 1 hour ago
Senior Business Analyst
Joblinxsapp
Toronto, ON
Full-time
Client: Government Services Integration Cluster
Added 1 hour ago
Senior Technical Manager, Commercial Management
WSP in Canada
Canada
Full-time
Lead commercial management strategies that optimize project performance, profitability, and risk management across complex project portfolios.
Added 1 hour ago
Senior Business System Analyst
Royal Bank of Canada
Toronto, ON
Full-time
…Controllers and Finance Controllers for medium to large size project initiative and able to provide high level key deliverable plan and detail break down of major tasks; understanding the…
Added 1 hour ago
Team Lead, Advertising Project Management
HelloKindred
Toronto, ON
Contract
Our client in the global professional services industry is looking for a Team Lead, Advertising Project Management (both online and offline ads), to lead a team of 6–12 Ads Packages Project…
Added 1 hour ago
Contract Administrator-Infrastructure Field Services
CIMA+
Toronto, ON
$97,360 to $133,870 CAD / year
Full-time
Contribute to the success of the Infrastructure Field Services team through additional project-related responsibilities as required
Added 1 hour ago
Lead Electrical Engineer, Resources
WSP in Canada
Saskatoon, SK
Full-time
In this role, you will lead and shape the electrical power systems that drive Canada’s mining, metals and industrial sectors. Based in one of our Ontario offices - ideally in Northern…
Added 1 hour ago
Technical Consultant Asset Finance
Zensar Technologies
Canada
Full-time
…industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible…
Added 1 hour ago
Contract Administrator-Infrastructure Field Services
CIMA+
Toronto, ON
$97,360 to $133,870 CAD / year
Full-time
Contribute to the success of the Infrastructure Field Services team through additional project-related responsibilities as required
Added 1 hour ago
Data Integration Engineer
Prophix
Toronto, ON · Etobicoke, ON
Full-time
A Prophix Data Integration Engineer enables seamless, automated connections between client data sources and the Prophix platform. Working on the Professional Services team and with…
Added 1 hour ago
Instructional Project Lead
WorkSafeBC
Richmond, BC
Full-time
…education training programs? We’re looking for an Instructional Project Lead to guide programs and courses that build the skills of our WorkSafeBC team. You’ll contribute to our goals of…
Added 1 hour ago
Talent Acquisition, HR Coordinator
Simpcw Resources Group
Kamloops 1, BC
Full-time
…culture, we deliver environmental, management, and operational services across a diverse range of industries. We are committed to fostering self-sufficiency, supporting long-term community…
Added 1 hour ago
Marketing Project Coordinator
Marketbridge
Remote, Canada
Full-time · Remote
As a Project Coordinator, you will support the planning and delivery of integrated marketing projects, working closely with teams across Client Success, Strategy and Media, Creative, and…
Added 1 hour ago
Senior Director - Transaction Services
Baker Tilly WM
Toronto, ON
Full-time
Identify and develop market opportunities, build prospective client relationships, and lead proposal preparation for Transaction Services engagements.
Added 1 hour ago
Internship - Sourcing Analyst (4-month Contract)
BGIS
Markham, ON
Full-time
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through…

CBRE

Service Delivery Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

About the Role:
Working within a managed services (MSP) environment, you will own the day-to-day service relationship across multiple clients and properties. You will be accountable for the full service lifecycle, from tickets and escalations through to SLA performance and reporting, working closely with internal technical teams and external vendors to keep our clients' building technology running reliably.

What You’ll Do:
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Respond to and resolve technical and system issues within a variety of software packages. Resolve questions and problems within the department. Document issues, resolutions, or other actions using an incident management system.
• Communicate ongoing feedback on team, project, and department impact of projects. Present team and client facing training for system overviews, changes, and new system deliveries.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Own the full ticket lifecycle across multiple clients, from intake and triage through prioritization and resolution.
• Dispatch and assign technologists across project work, task work, changes, and tickets, matching the right resource to the right work while maintaining clear visibility of individual and team workloads to prevent bottlenecks and ensure balanced coverage.
• Lead outage and incident response, including coordinating and running bridge calls, mobilizing the right resources quickly, and communicating status to clients and stakeholders through to resolution.
• Respond to incidents beyond regular business hours as required, ensuring critical issues are managed with urgency regardless of timing.
• Conduct and apply root cause analysis (RCA) following incidents, tailoring the approach to the specific client environment and using findings to prevent recurrence.
• Act as the escalation point for service issues, coordinating resources and keeping clients informed through to resolution.
• Manage and report on SLA performance, producing clear service management reports and driving continual improvement.
• Serve as the primary client-facing contact for a portfolio of accounts, leading service reviews and building long-term relationships.
• Oversee technician performance to ensure consistent coverage and service quality across all sites.
• Collaborate across cross-functional teams, including networking, systems administration, and property operations, to deliver seamless service.

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More about this job

Responsibilities

Manage service delivery across multiple client accounts, overseeing ticket lifecycles, escalations, outages, SLA performance, reporting, and continual improvement. Lead and develop staff, coordinate technical resources and vendors, and serve as the primary client contact to ensure reliable service across sites.

Requirements

The role calls for experience managing service delivery in a managed services environment, including incident response, SLA reporting, client relationships, and coordination across technical teams. It also requires leadership capabilities such as supervising, coaching, scheduling, and evaluating staff; no specific education or years of experience are stated.

Skills

Service Delivery Management
Managed Services
Incident Management
Ticket Triage and Resolution
SLA Management
Escalation Management
Outage Response
Root Cause Analysis
Workforce Scheduling
Team Leadership
Performance Management
Service Reporting
Continual Improvement
Cross-Functional Collaboration
Building Technology Support

Visa sponsorship

Not detected in the job text

Keywords

Managed Services Provider
Service Lifecycle
Ticket Management
Incident Management System
Service-Level Agreements
SLA Performance
Service Management Reporting
Outage Response
Bridge Calls
Root Cause Analysis
Client Service Reviews
Technician Dispatch
Workload Management
Staff Training
Performance Evaluations
Continual Improvement
Building Technology
Networking
Systems Administration
Property Operations
Vendor Coordination
Escalation Management

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