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Added 9 mins ago
Manager, Corporate Communications and Engagement
BC Pensions
Victoria, BC
Full-time
We are seeking a Manager, Corporate Communications and Engagement to join our team in VICTORIA, British Columbia, Canada.
Added 9 mins ago
Product Marketing Manager (Temp Full-Time)
Kabam
Vancouver, BC
Full-time · Temporary
Kabam is seeking a collaborative and results-driven Product Marketing Manager to support marketing execution across our games
Added 9 mins ago
Project Manager - Mechanical
Smith + Andersen
Toronto, ON
Added 9 mins ago
Project Manager - Mechanical
Smith + Andersen
Winnipeg, MB
Added 9 mins ago
Project Manager - Mechanical
Smith + Andersen
Calgary, AB
Added 9 mins ago
Project Manager - Electrical
Smith + Andersen
Winnipeg, MB
Added 9 mins ago
Designer - Electrical
Smith + Andersen
Winnipeg, MB
Added 9 mins ago
Project Manager - Electrical
Smith + Andersen
Vancouver, BC
Added 9 mins ago
Project Manager - Electrical, Tenant
Smith + Andersen
Toronto, ON
Added 9 mins ago
Associate – Electrical (Tenant)
Smith + Andersen
Toronto, ON
Added 9 mins ago
Project Manager - Electrical
Smith + Andersen
Nanaimo, BC
Added 9 mins ago
Project Manager - Electrical
Smith + Andersen
London, ON
Added 9 mins ago
Project Manager - Electrical
Smith + Andersen
Hamilton, ON
Added 9 mins ago
Associate - Electrical
Smith + Andersen
Calgary, AB
Added 9 mins ago
Manager, Events & Enablement
RBC
Toronto, ON
Full-time
Added 9 mins ago
Senior Marketing Manager, Home Equity Finance
RBC
Toronto, ON
Full-time
…lending businesses - and we’re looking for a Senior Marketing Manager to be part of the next chapter of growth for this exciting…
Added 9 mins ago
Manager, Process Owner CMO
RBC
Toronto, ON
Full-time
Added 9 mins ago
Senior Manager, Strategic Execution and Data Transformation
RBC
Toronto, ON
Full-time
Added 9 mins ago
Senior Manager, Strategic Execution and Transformation
RBC
Toronto, ON
Full-time
Added 9 mins ago
Digital Marketing Manager, Newcomer Segment
RBC
Toronto, ON
Full-time
…for International Banking and Segments team. As the Channel Manager, you'll optimize the…
Added 9 mins ago
Senior Manager – Utilities Advisory
Accenture
Toronto, ON
Full-time
As a Senior Manager in Accenture's Utilities practice, you'll work directly with utility clients to rethink how they plan, govern, and deliver capital programs - goin
Added 24 mins ago
Building Energy Coordinator (EIT)
City of Edmonton
AB · Edmonton, AB
Full-time
…Professional Member, you will combine technical expertise and project management skills to support program growth, monitor performance, and evaluate…
Added 24 mins ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Title: Regional Sourcing Manager (Electronics Lane)
Added 24 mins ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
Title: Project Manager, Sales Enablement & Executive Customer Engagement
Added 24 mins ago
Senior Business Analyst – Cybersecurity & IT Resiliency
MatchBox Consulting Group
New Westminster, BC
Contract
…and IT resiliency program, working closely with the Program Manager and cross-functional teams. May also contribute to solution design,…

CBRE

Service Delivery Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

About the Role:
Working within a managed services (MSP) environment, you will own the day-to-day service relationship across multiple clients and properties. You will be accountable for the full service lifecycle, from tickets and escalations through to SLA performance and reporting, working closely with internal technical teams and external vendors to keep our clients' building technology running reliably.

What You’ll Do:
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Respond to and resolve technical and system issues within a variety of software packages. Resolve questions and problems within the department. Document issues, resolutions, or other actions using an incident management system.
• Communicate ongoing feedback on team, project, and department impact of projects. Present team and client facing training for system overviews, changes, and new system deliveries.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Own the full ticket lifecycle across multiple clients, from intake and triage through prioritization and resolution.
• Dispatch and assign technologists across project work, task work, changes, and tickets, matching the right resource to the right work while maintaining clear visibility of individual and team workloads to prevent bottlenecks and ensure balanced coverage.
• Lead outage and incident response, including coordinating and running bridge calls, mobilizing the right resources quickly, and communicating status to clients and stakeholders through to resolution.
• Respond to incidents beyond regular business hours as required, ensuring critical issues are managed with urgency regardless of timing.
• Conduct and apply root cause analysis (RCA) following incidents, tailoring the approach to the specific client environment and using findings to prevent recurrence.
• Act as the escalation point for service issues, coordinating resources and keeping clients informed through to resolution.
• Manage and report on SLA performance, producing clear service management reports and driving continual improvement.
• Serve as the primary client-facing contact for a portfolio of accounts, leading service reviews and building long-term relationships.
• Oversee technician performance to ensure consistent coverage and service quality across all sites.
• Collaborate across cross-functional teams, including networking, systems administration, and property operations, to deliver seamless service.

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More about this job

Responsibilities

Manage service delivery across multiple client accounts, overseeing ticket lifecycles, escalations, outages, SLA performance, reporting, and continual improvement. Lead and develop staff, coordinate technical resources and vendors, and serve as the primary client contact to ensure reliable service across sites.

Requirements

The role calls for experience managing service delivery in a managed services environment, including incident response, SLA reporting, client relationships, and coordination across technical teams. It also requires leadership capabilities such as supervising, coaching, scheduling, and evaluating staff; no specific education or years of experience are stated.

Skills

Service Delivery Management
Managed Services
Incident Management
Ticket Triage and Resolution
SLA Management
Escalation Management
Outage Response
Root Cause Analysis
Workforce Scheduling
Team Leadership
Performance Management
Service Reporting
Continual Improvement
Cross-Functional Collaboration
Building Technology Support

Visa sponsorship

Not detected in the job text

Keywords

Managed Services Provider
Service Lifecycle
Ticket Management
Incident Management System
Service-Level Agreements
SLA Performance
Service Management Reporting
Outage Response
Bridge Calls
Root Cause Analysis
Client Service Reviews
Technician Dispatch
Workload Management
Staff Training
Performance Evaluations
Continual Improvement
Building Technology
Networking
Systems Administration
Property Operations
Vendor Coordination
Escalation Management

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