Jobs in Canada

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Added 7 mins ago
Lead Professional, Water Resources Engineering
WSP in Canada
Montreal, QC
Full-time
Help shape the future of Québec's mining industry. WSP's Mining & Metals team is seeking a Team Lead to lead and grow a team of professionals specializing in mine water management.
Added 7 mins ago
Manager, Cross Border Individual Tax
ACCA Careers
Abbotsford, BC
Full-time
Lead multiple client facing engagement teams responsible for managing U.S. and combined U.S.-Canadian individual income tax return preparation for U.S. citizens living in Canada, U.S.…
Added 7 mins ago
HVAC Sales Manager-Western Canada
Navien, Inc.
Canada
Full-time
Lead, direct, and manage manufacturer’s representatives in accordance with the strategies and tactics of the region
Added 7 mins ago
Software Chief Engineer
Kepler Communications Inc.
Canada
Full-time
…we’re committed to creating an environment where you can grow, lead, and make a global…
Added 7 mins ago
Senior Software Engineer
AltaML
Toronto, ON
$130,000 to $150,000 CAD / year
Full-time
Lead technical discovery sessions, act as technical SME in client conversations, and contribute to pre-sales.
Added 7 mins ago
Senior Accountant, Cross Border Individual Tax
ACCA Careers
Abbotsford, BC
Full-time
Deliver industry and technical expertise relating to Canadian and U.S. individual income tax, social security and international tax treaties through client interactions, reports, technical…
Added 7 mins ago
Building Enclosure Engineer
BPA
Toronto, ON · Greater Toronto Area, Canada
Full-time
Lead technical assignments and provide mentorship to junior and intermediate engineers.
Added 8 mins ago
Lead QA Engineer
Royal Bank of Canada
Toronto, ON
Full-time
We are looking for a highly experienced Quality Engineering (QE) Lead to drive Quality Engineering practices and test automation excellence for Emerging Payments application within RBC…
Added 22 mins ago
Regional Lead – Hydropower and Dams (North & Western Canada)
WSP in Canada
Calgary, AB
Full-time
Lead the growth of one of Canada’s most critical infrastructure sectors. As Regional Lead – Hydropower and Dams (North-Western Canada), you will play a pivotal role in shaping strategy,…
Added 22 mins ago
Maintenance Planner
The Magnum Ice Cream Company
Minto, ON
Full-time
Lead maintenance KPI reporting includes PM Compliance, Schedule Compliance, MTBF, MTTR, Backlog and Work Order Closure.
Added 22 mins ago
Director of Transformation
BCS Technology International Pty Ltd
Toronto, ON
Full-time
Lead full-stack technology restructuring systems, integrations, infrastructure with a direct mandate to reduce operating cost while improving reliability and scalability.
Added 51 mins ago
Senior React Native Engineer-Canada
Zazz
Toronto, ON · Greater Toronto Area, Canada
Full-time
Role summary. Lead engineer on the delivery team. Owns the highest-complexity screens and integrations.
Added 52 mins ago
Sr. Analyst, Valuation & Model Development
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
…the incumbent will develop and prototype pricing models and lead the automation and implementation of these models within the Numerix production…
Added 52 mins ago
Regional Clinical Engineer - Masters
Winnipeg Regional Health Authority
Winnipeg, MB
…equipment upgrades (assessment, pre-purchase consultation, technical evaluation, clinical evaluation coordination); life-cycle management of medical equipment (incoming inspection; repair;…
Added 1 hour ago
Senior Director, Head, SRE and Production Operations
Royal Bank of Canada
Toronto, ON
Full-time
As Head of SRE and Production Operations, you will lead the vision, design, development, implementation, and support of Site Reliability Engineering (SRE) solutions for all applications…
Added 1 hour ago
Senior Product Manager, Wealth Management
Royal Bank of Canada
Toronto, ON
Full-time
Lead projects of moderate to high complexity and serve as a technical advisor to teams
Added 1 hour ago
Director, Programs - AI & Digital Transformation
Royal Bank of Canada
Toronto, ON
Full-time
As a Director within the RBC AI Group, you will lead the strategic direction and execution of enterprise-wide AI Transformation programs. You will serve as a trusted advisor to senior…
Added 1 hour ago
Director Engineering
Redwood Software
Canada
The successful candidate will lead multiple engineering teams, drive architectural and technical decisions, improve engineering velocity and quality, and help embed AI across the software…
Added 1 hour ago
Associate Development
Innergex
Vancouver, BC
Full-time
…convinced that generating power from renewable sources will lead the way to a better world. We remain committed to responsible growth that balances people, our planet, and prosperity. We…
Added 1 hour ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…Evaluation (CORE). CORD provides researchers with expert support, technical resources, and methodological tools to facilitate data operations across the full study lifecycle. Reporting to…
Added 1 hour ago
IT Manager
Peak Performance Products Inc.
Mississauga, ON
Full-time
This is a business operations leadership role, not a purely technical administrator position. We're seeking a strategic yet hands-on leader who thrives on collaboration, builds…
Added 1 hour ago
SAP S/4 HANA Finance Lead
TransAlta
Calgary, AB
Full-time
We are seeking a highly skilled Senior SAP S/4HANA Finance Lead Analyst to drive financial process optimization and system enhancement initiatives for our freshly upgraded S/4HANA on RISE…
Added 1 hour ago
Social Media Specialist
Jobbe
Fredericton, NB
Full-time
Lead the development and execution of NBCC's social media strategy, ensuring alignment with institutional priorities, brand standards, enrolment objectives, and strategic communications…
Added 1 hour ago
(ASD-W) - International Student Registrar for Continuity and Integration- Internation Welcome Centre (20 Knowledge Park Drive) - TERM until June 30, 2027, with the possibility of extension
Jobbe
Fredericton, NB
Full-time
Lead and develop a communication plan for prospective families.
Added 1 hour ago
Designer, Development (Mechanical)
Husky Technologies
Bolton, ON
Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…

CBRE

Service Delivery Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

About the Role:
Working within a managed services (MSP) environment, you will own the day-to-day service relationship across multiple clients and properties. You will be accountable for the full service lifecycle, from tickets and escalations through to SLA performance and reporting, working closely with internal technical teams and external vendors to keep our clients' building technology running reliably.

What You’ll Do:
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Respond to and resolve technical and system issues within a variety of software packages. Resolve questions and problems within the department. Document issues, resolutions, or other actions using an incident management system.
• Communicate ongoing feedback on team, project, and department impact of projects. Present team and client facing training for system overviews, changes, and new system deliveries.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Own the full ticket lifecycle across multiple clients, from intake and triage through prioritization and resolution.
• Dispatch and assign technologists across project work, task work, changes, and tickets, matching the right resource to the right work while maintaining clear visibility of individual and team workloads to prevent bottlenecks and ensure balanced coverage.
• Lead outage and incident response, including coordinating and running bridge calls, mobilizing the right resources quickly, and communicating status to clients and stakeholders through to resolution.
• Respond to incidents beyond regular business hours as required, ensuring critical issues are managed with urgency regardless of timing.
• Conduct and apply root cause analysis (RCA) following incidents, tailoring the approach to the specific client environment and using findings to prevent recurrence.
• Act as the escalation point for service issues, coordinating resources and keeping clients informed through to resolution.
• Manage and report on SLA performance, producing clear service management reports and driving continual improvement.
• Serve as the primary client-facing contact for a portfolio of accounts, leading service reviews and building long-term relationships.
• Oversee technician performance to ensure consistent coverage and service quality across all sites.
• Collaborate across cross-functional teams, including networking, systems administration, and property operations, to deliver seamless service.

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More about this job

Responsibilities

Manage service delivery across multiple client accounts, overseeing ticket lifecycles, escalations, outages, SLA performance, reporting, and continual improvement. Lead and develop staff, coordinate technical resources and vendors, and serve as the primary client contact to ensure reliable service across sites.

Requirements

The role calls for experience managing service delivery in a managed services environment, including incident response, SLA reporting, client relationships, and coordination across technical teams. It also requires leadership capabilities such as supervising, coaching, scheduling, and evaluating staff; no specific education or years of experience are stated.

Skills

Service Delivery Management
Managed Services
Incident Management
Ticket Triage and Resolution
SLA Management
Escalation Management
Outage Response
Root Cause Analysis
Workforce Scheduling
Team Leadership
Performance Management
Service Reporting
Continual Improvement
Cross-Functional Collaboration
Building Technology Support

Visa sponsorship

Not detected in the job text

Keywords

Managed Services Provider
Service Lifecycle
Ticket Management
Incident Management System
Service-Level Agreements
SLA Performance
Service Management Reporting
Outage Response
Bridge Calls
Root Cause Analysis
Client Service Reviews
Technician Dispatch
Workload Management
Staff Training
Performance Evaluations
Continual Improvement
Building Technology
Networking
Systems Administration
Property Operations
Vendor Coordination
Escalation Management

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