Title
Product Manager
Description
Key Responsibilities
- Lead agile product delivery for digital credential solutions, supporting iterative design, testing, and continuous improvement.
- Facilitate sprint planning, backlog prioritization, stand‑ups, and cross‑functional team ceremonies to ensure smooth execution.
- Apply user‑centred design principles and insights from research, analytics, and real‑world usage to guide product decisions.
- Develop and maintain the product roadmap, aligning service needs, technical capabilities, regulatory trends, and industry standards.
- Drive collaborative working sessions, design sprints, and alignment workshops across product, engineering, UX, DevOps, and policy teams.
- Promote team self‑organization, remove blockers, and coordinate dependencies across multiple partners and stakeholders.
- Communicate complex product and technical concepts to executives, business teams, developers, and external partners in clear, accessible ways.
- Evaluate technical feasibility, risks, and trade‑offs across various components, including digital wallet, agent, backend, and other ecosystem components.
- Build trusted relationships with partner ministries, industry groups, and governance bodies
- Provide subject‑matter leadership on Verifiable Credentials, model implementations, security and privacy.
- Translate emerging standards and architectural concepts (e.g., attestation, credential binding, status lists) into actionable product requirements.
- Contribute to interoperability planning and adoption of key standards to ensure alignment with industry direction and trust frameworks such as PCTF, NIST, and eIDAS .
This position is listed as "Onsite"; the resource is expected to work between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.
Skills
Experience and Skill Set Requirements
Agile Product Leadership, Collaboration & Delivery – 35%
- Establish and maintain the agile environment required for teams to build, test, and iterate on user centred digital credential products.
- Lead and coordinate multidisciplinary teams through daily stand‑ups, sprint planning, backlog refinement, retrospectives, and iteration reviews.
- Apply user centered design practices to ensure product decisions are informed by user research, accessibility needs, and real world usage patterns.
- Manage iterative product development cycles, validating features through rapid prototyping, user testing, feedback loops, and continuous improvement.
- Define the product roadmap aligning service needs and technical features with business goals.
- Translate market, regulatory, and standards trends into actionable product direction
- Own product KPIs and success metrics such as adoption, credential issuance volume, and trust scores
- Manage the agile process for multidisciplinary teams - including product managers, developers, UX designers, researchers, DevOps engineers, architects, content creators, and identity/security specialists.
- Remove delivery obstacles and coordinate with internal and external partners to maintain delivery momentum and unblock dependencies.
Communication, Stakeholder Engagement & Technical Decision Support – 35%
- Build strong, collaborative relationships with internal teams, partner ministries, industry partners, and governance bodies involved in digital credential ecosystem work.
- Communicate complex technical and product concepts clearly to diverse audiences - executives, business units, developers, policy teams, and external stakeholders.
· Work closely with engineering teams to evaluate solution options, trade-offs, technical feasibility, operational risks, and performance implications across mobile app wallet, agent, and backend components.
- Set clear expectations for delivery timelines, risks, milestones, and dependencies, ensuring transparency and alignment across all stakeholder groups.
- Identify and escalate issues, risks, and blockers early, driving timely resolution and ensuring product continuity.
Technical Expertise – 20%
· A solid computer science foundation that supports clear, effective communication with software engineers and technical specialists, enabling informed decision‑making and technical alignment.
- Has demonstrated previous experience with hands-on development and/or architecting software solutions. Examples may include (but not limited to):
- Has knowledge and experience with developing software with at least one primary stack (e.g., Kotlin/Swift/React Native for mobile; Node/Go/Python for backend services)
- Systems designs that consider services, data stores, queues, APIs, security monitoring/logging and scaling requirements
- Strong familiarity with API design, micro services patterns and modern cloud infrastructure (Azure/AWS), supporting scalable and secure product delivery.
- Proven hands-on experience building any software solutions including but not limited to development of open SDKs, backend APIs, and other technical components that support product delivery.
· Practical experience working with modern mobile technologies, such as React Native, Swift, Kotlin, or similar frameworks, enabling effective collaboration with engineering teams across platforms.
- Demonstrated understanding of mobile app architecture, eg. SDK management, API integration and related architectural considerations.
Digital Credentials Subject-Matter Expertise – 10%
· Understand and articulate the technical architecture of digital credentials ecosystem including wallet components, credential issuers, verifiers, and trust registries, to ensure product decisions align with platform capabilities and ecosystem constraints.
- Staying constantly informed on industry standards and innovations in digital credentials wallet.
· Assess the impact of evolving digital identity frameworks (e.g., PCTF, NIST, eIDAS) on product functionality, compliance, trust scoring, and integration strategies.
- Understand and articulate the roles and interactions of issuer, holder, and verifier, including trust chain considerations, protocol flows, and governance implications.
- Evaluate and translate technical requirements related to W3C VC, decentralized identifiers (DIDs), credential status, revocation mechanisms, cryptographic assurances, and secure exchanges into clear product features and roadmap priorities.
· Translate technical concepts (e.g., attestation, holder binding, revocation registries, storage models) into user‑focused requirements and clear documentation that informs design, development, and stakeholder decisions.
- Contribute to standards discussions, ecosystem alignment, and interoperability planning for digital credential platforms and wallets.
Must Have:
Product Manager with Mobile application experience.
Agile and user-focused Product Manager with experience delivering enterprise mobile applications and digital products.
Strong technical background with hands-on software development knowledge across mobile technologies (Kotlin, Swift, React Native) and backend services (Node.js, Go, Python).
Proven ability to collaborate effectively with cross-functional engineering teams, business partners, and external stakeholders to drive product success.
Experienced in managing product roadmaps, project timelines, dependencies, and risks, while providing clear executive-level reporting on milestones, progress, and success metrics.
