Sr. Software Developer - ServiceNow (Portals, CSM, CIS-VR) | Dev (40%), Arch (30%), Admin (30%)

Title

Sr. Software Developer

Description

Responsibilities: Design, implement, and continuously expand data pipelines by performing extraction, transformation, and loading activities. Required to translate technical systems specifications into working, tested applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests. Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations.

Skills

Experience and Skill Set Requirements

ServiceNow Development (40%)

• 5+ years of hands-on ServiceNow development experience using JavaScript, HTML, CSS, AngularJS, REST/SOAP APIs, Integration Hub, and Flow Designer.

• Experience developing custom applications, workflows, integrations, automation solutions, and platform enhancements.

• Strong understanding of SDLC, Agile/DevOps methodologies, testing, deployment, and code management practices.

• Ability to design, develop, support, and continuously improve scalable ServiceNow solutions that meet business and operational requirements.

ServiceNow Architecture, Strategy & Roadmap (30%)

• 5+ years of ServiceNow platform experience, including 3-5 years in solution architecture and platform governance roles.

• Demonstrated experience developing ServiceNow roadmaps, architecture standards, and platform modernization strategies aligned to business objectives.

• Strong knowledge of ServiceNow platform architecture, CSDM, CMDB, integrations, data models, security, and governance.

• Experience leading solution design, architecture reviews, technical governance, and platform transformation initiatives.

• Ability to translate business requirements into scalable, sustainable, and future-state ServiceNow solutions.

• Knowledge of ServiceNow AI, Automation Engine, Predictive Intelligence, Virtual Agent, and emerging platform capabilities.

ServiceNow System Administration (30%)

• 5+ years of experience administering ServiceNow in complex enterprise environments.

• Experience managing platform upgrades, patching, release management, cloning, security, and instance health.

• Strong knowledge of user administration, roles, groups, access controls, system configuration, and platform governance.

• Experience ensuring platform availability, performance, reliability, and operational excellence.

Certifications Preferred

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Implementation Specialist (ITSM, ITOM, Security Operations, IRM, or equivalent)

• ServiceNow Certified Technical Architect (CTA) considered a strong asset

• ITIL v4 Foundation or higher certification

Evaluation Weighting

This weighting reflects the primary expectation that the resource will provide hands-on development activities, strategic platform leadership and roadmap direction while maintaining responsibility for platform administration.

Must-haves:

Development experience with ServiceNow portals and Customer Service Management (CSM)

ServiceNow Certified Implementation Specialist – Vulnerability Response (CIS-VR)

Preferred

Provide operational support, deployment coordination, change management, and documentation as required for development or administration-related work for Service Now