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CCM Hockey

Credit Analyst

Montreal, QC, Canada

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Job details

Experience: 2-5 years of experience in the field of credit and collection
Posting language: English
Posted: Nov 5, 2026

Original job description

CCM Hockey is present worldwide, we have offices in Canada, the United States, Sweden, Finland, Germany and Taiwan. Our headquarters are located in Montreal, where we create and develop our equipment. Our mission is to inspire dreams and empower every player to fulfill their passion while enjoying their game. Our team's vision is to be the leading brand on and off the ice, by delivering innovative products and outstanding experience to our athletes and partners everywhere, all while putting our employees and communities at the forefront. We aim to unlock the full potential of every CCM athlete from pond to forum by delivering innovation to maximize performance and ignite in them the self-confidence to chase their dream. We’re looking for passionate players who share our core values and will help us become THE industry leader!

At CCM Hockey, we live our values everyday:

Authenticity: Standing up for who you are, doing what you mean and what you believe in.

Empowerment: Through their unique contributions, each person is different, each person is important, and each person has the opportunity to make a difference.

Teamwork: A team that works together always beats a team of highly skilled individual players.

Respect: Valuing differences and allowing others to express themselves when working together, to achieve common goals, to grow and succeed as a company.

PURPOSE:

Be a part of a dynamic team and function within the claim’s management process! Under the supervision of the AR Manager, the Claim Agent will be asked to do analysis, provide guidance, and initiate best practices within the process.

KEY ACCOUNTABILITIES

Collections of assigned customer accounts.
Ensure payments are made within credit terms.
Document daily collection activity, follow up, and execute accordingly.
Research and follow up of account disputes and billing discrepancies.
Perform account payment reconciliations as required.
Identify risk accounts in portfolio, take initiative to mitigate those risks and escalate problematic accounts to the Sr Global Credit Manager, and/ or make recommendations for external collection efforts.
Manage customer order book daily by reviewing held orders, leverage for collections as required, co-ordinate prepayments, perform periodic open order updates, work with satellite office to optimize favorable solutions
Review customer accounts as needed.
Other ad-hoc reporting and/or projects

KNOWLEDGE, SKILLS, AND ABILITIES

2-5 years of experience in the field of credit and collection
DEC in Business Administration (Finance option) or equivalent experience
Ability to work autonomously.
Superior communication and interpersonal skills
Strong organizational skills
Strong negotiating abilities
Team player
Bilingual (French and English);
Knowledge of FIS Global's Getpaid and Billtrust are definite assets
Strong knowledge of Microsoft Office suite, namely: Excel, Word, Outlook

WHY JOIN THE CCM TEAM?

Competitive salaries, including a performance-based bonus program.
Full range of group insurance benefits (medical, dental, vision, life, etc.) from Day 1.
Group retirement pension plan with employer matching (up to 5% of base salary).
3 weeks of vacation per year prorated as of your start date.
Discounted prices on CCM products.
Free gym at the head office.
Fun social events throughout the year.

At CCM Hockey, we celebrate the difference for the benefit of our employees, our products and our collaborators. We work to create an inclusive environment where everyone, regardless of gender, ethnicity, religion, age or other motives, can give the best of themselves.

Please note that only retained candidates will be contacted. We respectfully ask agencies to not contact us or send unsolicited applications. We thank all applicants for their interest.

*Please note that the benefits may vary depending on the location and the position. All unionized employees are governed by the collective agreement.

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More about this job

Responsibilities

The Claim Agent will manage customer accounts, perform collections, and ensure payments are made within credit terms. They will also research billing discrepancies, reconcile accounts, and mitigate financial risks while coordinating with the AR Manager.

Requirements

Candidates must have 2-5 years of experience in credit and collection and a DEC in Business Administration or equivalent. Proficiency in Microsoft Office and strong communication and negotiation skills are required.

Skills

Credit and collection
Financial analysis
Account reconciliation
Dispute resolution
Risk management
Order management
Communication
Interpersonal skills
Organizational skills
Negotiation
Teamwork
Bilingual
FIS Global Getpaid
Billtrust
Microsoft Office
Excel

Benefits

Performance-based bonus program
Medical insurance
Dental insurance
Vision insurance
Life insurance
Group retirement pension plan
Employer matching
Vacation
Discounted products
Gym access

Visa sponsorship

Not detected in the job text

Keywords

Credit Analyst
Collections
Accounts Receivable
Finance
Business Administration
Risk Mitigation
Reconciliation
Billing
Dispute Resolution
Order Management
FIS Global Getpaid
Billtrust
Microsoft Excel
Microsoft Word
Microsoft Outlook
Financial Reporting
Customer Accounts
Bilingual

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