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Added 1 day ago
Systems Analyst 2 (Telephony)
Surrey Police Service
Surrey, BC
Full-time
Surrey Police Service has an exciting opportunity for a Systems Analyst to join our Corporate Services Bureau to provide systems analysis with a focus on supporting SPS’s communication and…
Added 1 day ago
C-GE-917 – Stagaire en analyste et développeur en Intelligence d’affaires-EN
CAE
Montreal, QC
Full-time
Added 1 day ago
C-GE-917 – Stagaire en analyste et développeur en Intelligence d’affaires
CAE
Montreal, QC
Full-time
Added 1 day ago
External Warehousing Purchasing and Billing Analyst
Agropur
Toronto, ON · Metro Distribution Center
Full-time
Join the team and contribute to Agropur's success by pursuing your career as Warehousing Purchasing and Billing Analyst. This position is based at the Metro Distribution Center in…
Added 1 day ago
GRC Analyst
Explorance
Montreal, QC
Full-time
Security Awareness and Operational Resilience
Added 5 days ago
Senior Security Operations Specialist
CDW
Mississauga, ON
Full-time
Bachelor's degree (B.A./B.S.) or a 3-year diploma in Engineering, Computer Science, or a Technology related field and 3 to 5 years of security experience in a client-focused environment,…
Added 10 days ago
Senior Operations Data Analyst (Hybrid)
Kardium Inc.
Burnaby, BC
$90,000 to $125,000 CAD / year
Full-time
We are seeking an Operational Analyst who you will be responsible for delivering high-impact dashboards, metrics and reporting across various operational teams. You will play a critical…
Added 11 days ago
Senior SOC Analyst
Iconic Wineries of British Columbia
Vancouver, BC
Full-time
The Senior SOC Analyst serves as the core escalation point for complex security events, leading deep-dive investigations, containment, and forensic evidence collection across hybrid cloud,…
Added 5 days ago
Business Analyst, Accident & Health
AIG
Toronto, ON
Full-time
Join us as Business Analyst to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.
Added 6 days ago
Business Reliability Analyst
Toyota Motor Corporation
Toyota Credit Canada Inc - Head Office
Full-time
TFS currently has an exciting permanent opportunity as the Business Reliability Analyst reporting to the Manager of Business Reliability, the Business Reliability Analyst is responsible for…
Added 4 days ago
Senior Security Analyst
Insight Global
Calgary, AB
Contract
Bachelor’s degree in Computer Science, Information Security, Information Technology, or a related field, or equivalent experience that demonstrates the same depth
Added 4 days ago
Network Security Analyst – ICAT Infrastructure
Mackenzie Health
Vaughan, ON
$51.04 to $60.61 CAD / hour
Full-time
Reporting to the Manager, Digital Information Systems, the Network Security Analyst is responsible for configuring, deploying and maintaining the comprehensive enterprise network security…
Added 4 days ago
Director, Business Decision & Financial Performance
Kinectrics
Toronto, ON
Full-time
…management decision making with respect to optimizing Kinectrics operations and achieving corporate and financial…
Added 4 days ago
Operational Processes Analyst
Universite Saint-Paul
Ottawa, ON
Full-time
…University's operational objectives and needs. They analyze business operations and implements process improvements in support of multidisciplinary…
Added 4 days ago
Technical Analyst
City of St. Catharines
St. Catharines, ON
Full-time
We are looking for a Technical Analyst to join our IT team. In this role, you will support the organization's IT systems by providing technical support, troubleshooting hardware, software,…
Added 21 days ago
Laboratory Analyst - Kearl
Bureau Veritas
Fort McMurray, AB
Laboratory Analyst 1 - Oil Sands Laboratory – Kearl Lake
Added 5 days ago
Risk Analyst (Student Position)
The Canada Life Assurance Company
London, ON
Provide extensive subject matter expertise in key technology risk management areas such as information security, operations, IT Resiliency, and technology delivery
Added 4 days ago
Sr Analyst
CDW
Mississauga, ON
Full-time
The Senior Analyst provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes…
Added 4 days ago
Analyst - Managed Security Services
CDW
Mississauga, ON
Full-time
The Analyst – Managed Security Services provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for one or more of…
Added 4 days ago
Senior Security Operations Specialist
CDW
Mississauga, ON
Full-time
Bachelor's degree (B.A./B.S.) or a 3-year diploma in Engineering, Computer Science, or a Technology related field and 3 to 5 years of security experience in a client-focused environment,…
Added 4 days ago
Business Analyst, Junior
Linamar Corporation
Guelph, ON
Full-time
Job Title: Business Analyst, Junior - ERP (Operations/Materials)
Added 4 days ago
Information Security Analyst
Glocomms
Montreal, QC
Full-time
A global financial services organization is seeking an Information Security Analyst to join its Cybersecurity team. This role is focused on security operations, threat detection, incident…
Added 4 days ago
Desktop and Mobility Analyst
City of Winnipeg
Winnipeg, MB
Full-time
Reporting to the Coordinator of Desktop and Mobility Services, the Desktop and Mobility Analyst is responsible for the effective administration, operation, troubleshooting, security, and…
Added 5 days ago
Salesforce Developer/ Technical BA
OSI Digital
Vancouver, BC
Full-time
We are seeking a Senior Technical Business Analyst / Salesforce Developer for a complex, multi-department Salesforce environment with significant third-party integrations and heavy…
Added 6 days ago
Senior Manager, Competitive Intelligence
SOTI
Mississauga, ON
Full-time
…world depend on us to secure, manage and support their mobile operations. SOTI’s two decades of success has built strong partnerships with leading mobile platform providers and device…

CDW

Analyst - Managed Security Services

Mississauga, ON, Canada

Pay: Salary : $60,000
Job type: Full-time
Apply by: Oct 18, 2026
Experience: 4 years of Information Technology experience, to include 1 year in supporting information technology/systems
Posting language: English
Posted: Sep 18, 2026

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Original job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Analyst – Managed Security Services provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for one or more of three particular disciplines: Network Security, Information Security, and/or Endpoint Security. The Analyst focuses on developing their knowledge and technical expertise.

What You Will Do

24x7 Support – 80% job weight
Monitors and resolves first-level security support requests. Escalates second-level support to senior team members
Collects and disseminates information to clients during and post-incident
Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
Updating the knowledge base articles
Applies Trusted Advisor techniques to build up client trust and influence loyalty
Professional Development – 20% job weight
Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager
Participate notably in assigned self-paced trainings

What We Expect Of You

Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR
4 years of Information Technology experience, to include 1 year in supporting information technology/systems
Beginner level certification in a Managed Security Services discipline is a plus, including but not limited to:
Check Point: CCSA, Cisco; CCNA-Security (ASA-Firepower / FTD); Palo Alto: PCNSE (Prisma SASE/SD-WAN), Fortinet: FCP (previous NSE 4)
Call handling/ticket experience is a plus
The position is part of a 7-day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.
Foster a positive team environment by being approachable and assisting teammates.
Actively engage in coaching and continuous learning to enhance technical skills.
Understanding of IT infrastructure and Information Systems design, including hardware, software and services used in an enterprise.
Investigate and resolve technical issues using established procedures.
Demonstrate strong verbal and written communication skills.
Apply critical thinking and problem-solving abilities to address challenges.
Manage time effectively and maintain organizational skills.
Proficiency with productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.
Demonstrated ability to learn and adapt to new technologies and products.

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

Salary : $60,000

We make technology work so people can do great things.    

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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More about this job

Responsibilities

The Analyst provides first-level technical support for network, information, and endpoint security while upholding service level agreements. They are responsible for monitoring security requests, resolving incidents, and escalating complex issues to senior team members.

Requirements

Candidates must possess a Bachelor's degree in a technology-related field or equivalent IT experience. Proficiency in IT infrastructure and the ability to work a 24/7 schedule, including weekends and holidays, is required.

Skills

Network Security
Information Security
Endpoint Security
Incident Management
SLA Management
Technical Support
Critical Thinking
Problem Solving
Communication Skills
Time Management
IT Infrastructure
Information Systems Design
Knowledge Base Management
Customer Service
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Managed Security Services
Network Security
Information Security
Endpoint Security
SLA
Incident Response
IT Infrastructure
Check Point
CCSA
Cisco
CCNA-Security
Palo Alto
PCNSE
Fortinet
FCP
Technical Support
Troubleshooting
Information Systems
Cybersecurity
Managed Services

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