Jobs in Canada

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Added 2 days ago
Senior Security Operations Specialist
CDW
Mississauga, ON
Full-time
The Sr. Specialist – Managed Security Services continues second-level technical client support provided by the Analyst and Sr. Analysts. The Sr. Specialist has proven process experience in…
Added 2 days ago
Senior Application Support Analyst - Finance IT & Audit Technology (FIAT)
Royal Bank of Canada
Vancouver, BC
Full-time
Business Solutions, Cloudera Hadoop, Collaboration, Computer Operations, Information Technology (IT) Infrastructure, Information Technology (IT) Services, Information Technology (IT)…
Added 2 days ago
Senior Information and Data Security Analyst (Global Security)
RBC
Toronto, ON
Full-time
We are seeking an experienced Senior Information and Data Security Analyst to join our cross-functional team supporting RBC's data security infrastructure. In this role you will provide…
Added 2 days ago
Cybersecurity Incident Manager
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
Full-time
Monitor and report on key performance indicators and metrics for the level 2 senior security analyst team, confirming service level agreements and objectives are achieved.
Added 9 days ago
Senior Application Support Analyst - Finance IT & Audit Technology (FIAT)
RBC
Vancouver, BC
Full-time
Business Solutions, Cloudera Hadoop, Collaboration, Computer Operations, Information Technology (IT) Infrastructure, Information Technology (IT) Services, Information Technology (IT)…
Added 1 day ago
Senior Security Analyst
Insight Global
Calgary, AB
Contract
Bachelor’s degree in Computer Science, Information Security, Information Technology, or a related field, or equivalent experience that demonstrates the same depth
Added 2 days ago
Sr Analyst
CDW
Mississauga, ON
Full-time
Holds technical certifications for at least three (3) technologies for which Forsythe Technology provides managed security services* and has at least one (1) year of IT Support experience…
Added 2 days ago
Analyst - Managed Security Services
CDW
Mississauga, ON
Full-time
The Analyst – Managed Security Services provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for one or more of…
Added 2 days ago
Senior Security Operations Specialist
CDW
Mississauga, ON
Full-time
The Sr. Specialist – Managed Security Services continues second-level technical client support provided by the Analyst and Sr. Analysts. The Sr. Specialist has proven process experience in…
Added 2 days ago
Senior Information Security Analyst
Scotiabank
Toronto, ON
The Identity Lifecycle Management team within the Identity and Access Management Operations is responsible for the execution of established security controls pertaining to identity and…
Added 2 days ago
Senior Analyst, Enterprise Systems (10-Month Contract)
GWL Realty Advisors
Winnipeg, MB
We’re looking for a Senior Analyst, Enterprise Systems to cover a maternity leave. In this role, you’ll have the opportunity to collaborate across all areas of the business through…
Added 2 days ago
Full Stack Developer
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
Full-time
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Cloud Security, Communication, Conducting Research, Creativity, Cyber Defense, Cyber Threat Intelligence,…
Added 5 days ago
Senior Fraud Analyst Rogers
Rogers Communications
Toronto, ON
Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to…
Added 2 days ago
26-61 Senior Business Intelligence Analyst (10 months)
Technical Safety BC
Vancouver, BC · BC
Full-time
Collaborates with the Information Technology and Data Management departments in identifying optimal solutions and delivering information services throughout the organization. Negotiates…
Added 3 days ago
Senior Data Platform Operations Analyst
TD
Toronto, ON
Full-time
Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations
Added 2 months ago
Senior Cybersecurity and Compliance Analyst - Landmark
Halliburton
Calgary, AB
Bachelor’s degree in Computer Science, Information Security, Information Technology, or a related field, or equivalent experience that demonstrates the same depth
Added 3 days ago
Senior Infrastructure Analyst
EllisDon
Mississauga, ON
Full-time
The Senior Infrastructure Analyst is responsible for designing, implementing, modernizing, and supporting enterprise infrastructure across hybrid environments, including on-premises data…
Added 3 days ago
Business Solutions Architect
Manitoba Liquor & Lotteries Corporation
Winnipeg, MB
Full-time
Gather, analyze, and prepare highly sensitive data by using confidential information only available to limited number of individuals with a level of security clearance.
Added 3 days ago
Accounting Manager/Senior Accountant
Dexcent
Edmonton, AB
Full-time
…methodologies into comprehensive solutions, specializing in information analytics, cyber-security, infrastructure, and control systems engineering. As such, we pride ourselves on truly…
Added 4 days ago
IT Support Analyst IV
TD
Toronto, ON
Full-time
Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations
Added 4 days ago
HRMS Business Analyst (Hybrid)
Calgary Board of Education
Calgary, AB
Full-time
The purpose of this position is to provide business analytical services and support to the Calgary Board of Education (CBE) in a variety of technical and non-technical solutions. This…
Added 4 days ago
Senior Data Analyst
OPTrust
Toronto, ON
Full-time
Department: Member Experience and Pension Operations
Added 4 days ago
Senior Data Analyst
OPTrust
Toronto, ON
Contract
Department: Member Experience and Pension Operations
Added 5 days ago
Senior Information Security Analyst
Lifemark Health Group
Brampton, ON · Toronto, ON
$80,000 to $100,000 CAD / year
Full-time
Lifemark Health Group is seeking a Senior Information Security Analyst for a permanent, full-time role on our Security Team. In this position, you will monitor and respond to security…
Added 5 days ago
Senior Analyst – AI Models Risk and Governance
RBC
Vancouver, BC · Toronto, ON
Full-time
As a Senior Analyst – AI Models Risk and Governance, you are the strategic accelerator that takes our initiatives from concept to real world. You will provide sound risk advisory and…

CDW

Analyst - Managed Security Services

Mississauga, ON, Canada

Pay: Salary : $60,000
Job type: Full-time
Apply by: Oct 18, 2026
Experience: 4 years of Information Technology experience, to include 1 year in supporting information technology/systems
Posting language: English
Posted: Sep 18, 2026

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Original job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Analyst – Managed Security Services provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for one or more of three particular disciplines: Network Security, Information Security, and/or Endpoint Security. The Analyst focuses on developing their knowledge and technical expertise.

What You Will Do

24x7 Support – 80% job weight
Monitors and resolves first-level security support requests. Escalates second-level support to senior team members
Collects and disseminates information to clients during and post-incident
Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
Updating the knowledge base articles
Applies Trusted Advisor techniques to build up client trust and influence loyalty
Professional Development – 20% job weight
Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager
Participate notably in assigned self-paced trainings

What We Expect Of You

Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR
4 years of Information Technology experience, to include 1 year in supporting information technology/systems
Beginner level certification in a Managed Security Services discipline is a plus, including but not limited to:
Check Point: CCSA, Cisco; CCNA-Security (ASA-Firepower / FTD); Palo Alto: PCNSE (Prisma SASE/SD-WAN), Fortinet: FCP (previous NSE 4)
Call handling/ticket experience is a plus
The position is part of a 7-day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.
Foster a positive team environment by being approachable and assisting teammates.
Actively engage in coaching and continuous learning to enhance technical skills.
Understanding of IT infrastructure and Information Systems design, including hardware, software and services used in an enterprise.
Investigate and resolve technical issues using established procedures.
Demonstrate strong verbal and written communication skills.
Apply critical thinking and problem-solving abilities to address challenges.
Manage time effectively and maintain organizational skills.
Proficiency with productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.
Demonstrated ability to learn and adapt to new technologies and products.

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

Salary : $60,000

We make technology work so people can do great things.    

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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More about this job

Responsibilities

The Analyst provides first-level technical support for network, information, and endpoint security while upholding service level agreements. They are responsible for monitoring security requests, resolving incidents, and escalating complex issues to senior team members.

Requirements

Candidates must possess a Bachelor's degree in a technology-related field or equivalent IT experience. Proficiency in IT infrastructure and the ability to work a 24/7 schedule, including weekends and holidays, is required.

Skills

Network Security
Information Security
Endpoint Security
Incident Management
SLA Management
Technical Support
Critical Thinking
Problem Solving
Communication Skills
Time Management
IT Infrastructure
Information Systems Design
Knowledge Base Management
Customer Service
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Managed Security Services
Network Security
Information Security
Endpoint Security
SLA
Incident Response
IT Infrastructure
Check Point
CCSA
Cisco
CCNA-Security
Palo Alto
PCNSE
Fortinet
FCP
Technical Support
Troubleshooting
Information Systems
Cybersecurity
Managed Services

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