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Added 4 mins ago
Student, Process Automation Analyst (Winter 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
Full-time
…building, and testing workflow automations that help modernize our business processes. As a Student Analyst – Process Automation, you will support our teams by improving operational…
Added 4 mins ago
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CDW

Analyst - Managed Security Services

Mississauga, ON, Canada

Pay: Salary : $60,000
Job type: Full-time
Apply by: Oct 23, 2026
Experience: 4 years of Information Technology experience, to include 1 year in supporting information technology/systems
Posting language: English
Posted: Sep 23, 2026

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Original job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Analyst – Managed Security Services provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for one or more of three particular disciplines: Network Security, Information Security, and/or Endpoint Security. The Analyst focuses on developing their knowledge and technical expertise.

What You Will Do

24x7 Support – 80% job weight
Monitors and resolves first-level security support requests. Escalates second-level support to senior team members
Collects and disseminates information to clients during and post-incident
Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
Updating the knowledge base articles
Applies Trusted Advisor techniques to build up client trust and influence loyalty
Professional Development – 20% job weight
Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager
Participate notably in assigned self-paced trainings

What We Expect Of You

Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR
4 years of Information Technology experience, to include 1 year in supporting information technology/systems
Beginner level certification in a Managed Security Services discipline is a plus, including but not limited to:
Check Point: CCSA, Cisco; CCNA-Security (ASA-Firepower / FTD); Palo Alto: PCNSE (Prisma SASE/SD-WAN), Fortinet: FCP (previous NSE 4)
Call handling/ticket experience is a plus
The position is part of a 7-day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.
Foster a positive team environment by being approachable and assisting teammates.
Actively engage in coaching and continuous learning to enhance technical skills.
Understanding of IT infrastructure and Information Systems design, including hardware, software and services used in an enterprise.
Investigate and resolve technical issues using established procedures.
Demonstrate strong verbal and written communication skills.
Apply critical thinking and problem-solving abilities to address challenges.
Manage time effectively and maintain organizational skills.
Proficiency with productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.
Demonstrated ability to learn and adapt to new technologies and products.

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

Salary : $60,000

We make technology work so people can do great things.    

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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More about this job

Responsibilities

Monitor and resolve first-level security support requests, escalate complex issues, communicate with clients during and after incidents, and identify service trends or SLA breaches. Maintain knowledge base articles while developing technical expertise through training, shadowing, and certifications.

Requirements

Requires a bachelor's degree or three-year diploma in engineering, computer science, or a technology-related field, or four years of IT experience including one year supporting IT or systems. Candidates should understand enterprise IT infrastructure, communicate effectively, troubleshoot using established procedures, and be willing to work weekends, holidays, and overtime; entry-level security certifications and ticket-handling experience are advantageous.

Skills

First-Level Technical Support
Network Security
Information Security
Endpoint Security
Incident Response
SLA Monitoring
Ticket Handling
Client Communication
Troubleshooting
Critical Thinking
Problem-Solving
IT Infrastructure
Knowledge Base Maintenance
Time Management
Teamwork
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Managed Security Services
Network Security
Information Security
Endpoint Security
Check Point
CCSA
Cisco
CCNA-Security
ASA
Firepower
FTD
Palo Alto
PCNSE
Prisma SASE
SD-WAN
Fortinet
FCP
NSE 4
Service Level Agreements
Incident Response
IT Infrastructure
Information Systems
Technical Support
Ticket Handling
Knowledge Base
Client Support
Troubleshooting
Enterprise Technology
24x7 Operations

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