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Added 9 hours ago
CRM & Power Platform Administrator
Jewish Federation of British Columbia (JFBC)
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
…enhancements and customizations without compromising the stability, security, or integrity of core CRM functionality, and coordinates with the Jewish Federations of North America (JFNA)…
Added 10 hours ago
Senior Security Operations Analyst - Microsoft Sentinel and Defender
EY
Toronto, ON · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · ON · AB · Waterloo, ON · Calgary, AB
EY is seeking a senior, hands-on security operations analyst to support Managed Detection and Response services in a multi-customer Managed Security Service Provider environment.
Added 11 hours ago
SAP Functional Analyst
Norton Rose Fulbright
Montreal, QC
Full-time
Reporting to the Director, Financial Applications, the SAP Functional Analyst provides functional analysis, configuration, support, and continuous improvement for SAP Finance processes and…
Added 12 hours ago
IT Support Analyst
Charter
Calgary, AB · Greater Calgary Metropolitan Area
Contract
We are seeking a skilled and customer-focused IT Support Analyst to provide technical support and maintain the stability, security, and performance of our IT infrastructure. The successful…
Added 14 hours ago
Analyst - Managed Security Services
CDW
Mississauga, ON
Full-time
The Analyst – Managed Security Services provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for one or more of…
Added 15 hours ago
Sr Analyst
CDW
Mississauga, ON
Full-time
Holds technical certifications for at least three (3) technologies for which Forsythe Technology provides managed security services* and has at least one (1) year of IT Support experience…
Added 1 day ago
Senior Systems Analyst, Help Desk Manager & End Point Support
Canadian Standards Association
Toronto, ON
Full-time
…is accountable for the end-to-end delivery of site support services: end-user computing, endpoint build and lifecycle, the corporate mobile fleet, meeting room technology, print services,…
Added 1 day ago
Onsite Support Analyst
403Tech Inc.
Calgary, AB
Full-time
…on core priorities rather than IT concerns. 403Tech delivers managed IT services, managed security, backup and disaster recovery, digital transformation, Microsoft 365 support, and security…
Added 1 day ago
Manager, Information Technology & Business Systems
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
Full-time
…Draw on input from operations, manufacturing, and corporate services, and stay current on emerging technologies, including AI and automation, identifying where they can lift productivity…
Added 1 day ago
Delivery Manager
WCB-Alberta
AB · Edmonton - Jarvis
Full-time
The Project Delivery Office (PDO) within Business Technology Services is seeking a Delivery Manager to connect business strategy to execution across programs, and business and technology…
Added 1 day ago
MuleSoft Integration Business Analyst
Cognizant
Toronto, ON
$100,000 to $130,000 CAD / year
Full-time
Analyze business needs and translate them into clear functional and technical requirements for MuleSoft, Salesforce, banking and financial-services applications, and enterprise integrations.
Added 2 days ago
IT Infrastructure Analyst Student
BURNCO Rock Products Ltd
Calgary, AB
Full-time
You will work alongside experienced IT professionals, learn how enterprise technology environments are managed, and contribute to a variety of team activities and improvement initiatives.…
Added 2 days ago
Senior Manager, Data Engineering
Heart & Stroke
Remote, Canada
Full-time · Remote
The Senior Manager, Data Engineering leads a team of data engineers, data analysts and business system analyst responsible for the end-to-end implementation of robust data engineering…
Added 2 days ago
Senior Consultant - Microsoft Sentinel and Defender Engineer
EY
Winnipeg, MB · Toronto, ON · Quebec, QC · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Waterloo, ON · Calgary, AB
EY is seeking a senior, hands-on Microsoft security engineer to support the design, implementation, and continuous improvement of our Managed Detection and Response (MDR) services. You will…
Added 2 days ago
Human Resources Information System Analyst
Kelly Services (Canada), Ltd.
Calgary, AB
Contract
The HR Services team is committed to delivering excellent client care while upholding the highest standards of integrity in HR operations. The team ensures that every touchpoint in the…
Added 6 days ago
Senior Security Operations Specialist
CDW
Mississauga, ON
Full-time
The Sr. Specialist – Managed Security Services continues second-level technical client support provided by the Analyst and Sr. Analysts. The Sr. Specialist has proven process experience in…
Added 6 days ago
Student, Cloud Infrastructure Analyst (Winter 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
Basic understanding of services such as IAM, S3, or managed AI services
Added 5 days ago
Help Desk Analyst
PROVINCIAL AEROSPACE LTD
St. John's, NL
Full-time
…support. Provide assistance and computing support for external, managed services…
Added 5 days ago
Delivery Analyst, Compliance - Americas
Diligent Corporation
Vancouver, BC
Diligent is seeking for a Delivery Analyst (Entities) to join our growing Professional Services team.
Added 6 days ago
Microsoft Consultant
eSentire
Canada
eSentire is hiring a Microsoft Security Consultant to join our Advisory Services practice within the Customer Success organization. This role is the go-to Microsoft subject-matter expert…
Added 6 days ago
Analyst, WFM Business Systems (Workforce Management Business Systems Analyst)
City of Brampton
Brampton, ON
Full-time
…evaluation and implementation of new software applications and…
Added 8 days ago
Analyst / Associate - Credit Transaction Management (CTM), Global Credit, Global Corporate Banking
Royal Bank of Canada
Toronto, ON
Full-time
…have strong written and spoken communication skills? As an Analyst/Associate on our Credit Transaction Management team, you will work closely with our sector coverage Corporate Banking to…
Added 8 days ago
Service Desk Administrator 1
Convergence Networks
Winnipeg, MB
Other
Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic…
Added 7 days ago
L3 Technical Analyst
Odyssey Global
Montreal, QC
Contract
Prior experience providing end-user technical support in a corporate, healthcare, retail, or managed services environment.
Added 8 days ago
Analyst / Associate - Credit Transaction Management (CTM), Global Credit, Global Corporate Banking
RBC
Toronto, ON
Full-time
…have strong written and spoken communication skills? As an Analyst/Associate on our Credit Transaction Management team, you will work closely with our sector coverage Corporate Banking to…

CDW

Analyst - Managed Security Services

Mississauga, ON, Canada

Pay: Salary : $60,000
Job type: Full-time
Apply by: Oct 23, 2026
Experience: 4 years of Information Technology experience, to include 1 year in supporting information technology/systems
Posting language: English
Posted: Sep 23, 2026

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Applications open in a new tab.

Original job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Analyst – Managed Security Services provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for one or more of three particular disciplines: Network Security, Information Security, and/or Endpoint Security. The Analyst focuses on developing their knowledge and technical expertise.

What You Will Do

24x7 Support – 80% job weight
Monitors and resolves first-level security support requests. Escalates second-level support to senior team members
Collects and disseminates information to clients during and post-incident
Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
Updating the knowledge base articles
Applies Trusted Advisor techniques to build up client trust and influence loyalty
Professional Development – 20% job weight
Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager
Participate notably in assigned self-paced trainings

What We Expect Of You

Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR
4 years of Information Technology experience, to include 1 year in supporting information technology/systems
Beginner level certification in a Managed Security Services discipline is a plus, including but not limited to:
Check Point: CCSA, Cisco; CCNA-Security (ASA-Firepower / FTD); Palo Alto: PCNSE (Prisma SASE/SD-WAN), Fortinet: FCP (previous NSE 4)
Call handling/ticket experience is a plus
The position is part of a 7-day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.
Foster a positive team environment by being approachable and assisting teammates.
Actively engage in coaching and continuous learning to enhance technical skills.
Understanding of IT infrastructure and Information Systems design, including hardware, software and services used in an enterprise.
Investigate and resolve technical issues using established procedures.
Demonstrate strong verbal and written communication skills.
Apply critical thinking and problem-solving abilities to address challenges.
Manage time effectively and maintain organizational skills.
Proficiency with productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.
Demonstrated ability to learn and adapt to new technologies and products.

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

Salary : $60,000

We make technology work so people can do great things.    

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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More about this job

Responsibilities

Monitor and resolve first-level security support requests, escalate complex issues, communicate with clients during and after incidents, and identify service trends or SLA breaches. Maintain knowledge base articles while developing technical expertise through training, shadowing, and certifications.

Requirements

Requires a bachelor's degree or three-year diploma in engineering, computer science, or a technology-related field, or four years of IT experience including one year supporting IT or systems. Candidates should understand enterprise IT infrastructure, communicate effectively, troubleshoot using established procedures, and be willing to work weekends, holidays, and overtime; entry-level security certifications and ticket-handling experience are advantageous.

Skills

First-Level Technical Support
Network Security
Information Security
Endpoint Security
Incident Response
SLA Monitoring
Ticket Handling
Client Communication
Troubleshooting
Critical Thinking
Problem-Solving
IT Infrastructure
Knowledge Base Maintenance
Time Management
Teamwork
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Managed Security Services
Network Security
Information Security
Endpoint Security
Check Point
CCSA
Cisco
CCNA-Security
ASA
Firepower
FTD
Palo Alto
PCNSE
Prisma SASE
SD-WAN
Fortinet
FCP
NSE 4
Service Level Agreements
Incident Response
IT Infrastructure
Information Systems
Technical Support
Ticket Handling
Knowledge Base
Client Support
Troubleshooting
Enterprise Technology
24x7 Operations

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