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Added 3 hours ago
IT Risk & Compliance Analyst 2
Symcor
Mississauga, ON
…mitigating and managing IT risks. Executes on enterprise-wide technology controls through control design and effectiveness testing. Maintains and monitors IT Risk and Control governance and…
Added 4 hours ago
Cybersecurity Analyst II
TRIUMF
Vancouver, BC · TRIUMF
Full-time
The Cybersecurity Team is a group of the Information Systems and Technology Department (IS&T). The Cybersecurity Analyst II reports directly to the Group Leader, Cybersecurity, and…
Added 4 hours ago
Senior Workday Integration Analyst
Medavie
Toronto, ON · Montreal, QC · ON · NB · NS · PE · NL · MBC ON Local Office Etobicoke
Full-time
We are seeking a Senior Workday Integrations Analyst to join our Workday HR Technology team and support the design, development, implementation, and maintenance of Workday integrations.…
Added 4 hours ago
Senior Security Operations Analyst - Microsoft Sentinel and Defender
EY
Toronto, ON · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · ON · AB · Waterloo, ON · Calgary, AB
EY is seeking a senior, hands-on security operations analyst to support Managed Detection and Response services in a multi-customer Managed Security Service Provider environment.
Added 4 hours ago
Manager, Finance – Insurance Services
AMA - Alberta Motor Association
Edmonton, AB
Full-time
Are you a strategic financial leader who knows how to turn complex financial information into clear business direction? AMA Insurance is looking for a Manager, Finance – Insurance Services…
Added 5 hours ago
Lead Security Analyst
Open Text Corporation
Waterloo, ON
Global Information Security (GIS) leverages our people, processes and technology to develop new digitalization efforts that ensure our enterprise systems’ reliability, minimize staff…
Added 8 hours ago
Analyst - Managed Security Services
CDW
Mississauga, ON
Full-time
The Analyst – Managed Security Services provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for one or more of…
Added 9 hours ago
Sr Analyst
CDW
Mississauga, ON
Full-time
Holds technical certifications for at least three (3) technologies for which Forsythe Technology provides managed security services* and has at least one (1) year of IT Support experience…
Added 10 hours ago
Senior CRM Analyst - MS Dynamics
Nors
Quebec, QC · Mississauga, ON · Laval, Quebec, QC · Missisauga, Ontario, ON
The Senior CRM Analyst - MS Dynamics serves as the functional expert and hands-on owner of the MS Dynamics CRM platform for Nors Canada, combining strong configuration skills with some…
Added 11 hours ago
Network Analyst, Senior
LifeLabs
Toronto, ON
$81,431 to $103,825 CAD / year
The Senior Network Analyst is responsible for planning, directing, and coordinating the design, installation, and connectivity of computer and network systems to ensure the stable operation…
Added 15 hours ago
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
Full-time
…They will work across functions including Finance, Theatre Operations, Technical Services, Global Services/Inventory, Film Distribution, Data & Analytics, HR, and Information Technology to…
Added 1 day ago
IT Build Analyst
TD
Toronto, ON · Mississauga, ON
Full-time
Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations
Added 1 day ago
Analyst, Business
IMAX
Mississauga, ON · Sheridan Park
Full-time
…They will work across functions including Finance, Theatre Operations, Technical Services, Global Services/Inventory, Film Distribution, Data & Analytics, HR, and Information Technology to…
Added 1 day ago
Senior Information and Data Security Analyst (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
We are seeking an experienced Senior Information and Data Security Analyst to join our cross-functional team supporting RBC's data security infrastructure. In this role you will provide…
Added 1 day ago
Senior Analyst, Data Platform DevOps
AIMCo
AB · Calgary, AB · Edmonton
Full-time
Working closely with Data & AI, Technology, Architecture, Cloud Services, and Data Product teams, you will contribute to the reliability, performance, security, and continuous improvement…
Added 1 day ago
Analyste sénior en gouvernance TI
REVAU
Montreal, QC
Full-time
We are seeking a Senior IT Governance Analyst with extensive experience in technology governance, identity and access management, systems administration, and cloud environments. In this…
Added 1 day ago
Agency Operations Specialist - MA4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Hiring Agency/Seniority Unit: Minnesota IT Services
Added 1 day ago
Spontaneous Application – IT & Digital Technology
BNP Paribas
Montreal, QC
Full-time
…methodology. To support those activities, we are looking for: Senior Business Analysts. Application Production Support Specialists and Senior…
Added 2 days ago
Senior Manager, Data Engineering
Heart & Stroke
Remote, Canada
Full-time · Remote
The Senior Manager, Data Engineering leads a team of data engineers, data analysts and business system analyst responsible for the end-to-end implementation of robust data engineering…
Added 2 days ago
Senior Consultant - Microsoft Sentinel and Defender Engineer
EY
Winnipeg, MB · Toronto, ON · Quebec, QC · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Waterloo, ON · Calgary, AB
EY is seeking a senior, hands-on Microsoft security engineer to support the design, implementation, and continuous improvement of our Managed Detection and Response (MDR) services. You will…
Added 2 days ago
Senior Analyst – Operations and Assurance
Brookfield
Toronto, ON
Full-time
The Senior Security Analyst - Security Operations & Assurance is a senior security generalist responsible for supporting day-to-day security operations and responding flexibly to evolving…
Added 2 days ago
Senior Analyst – Cyber Threat Intelligence
Brookfield
Toronto, ON
Full-time
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups.
Added 2 days ago
Enterprise Application Analyst
The Niagara Parks Commission
Niagara Falls, ON
Full-time
The Enterprise Application Analyst is responsible for the administration, support, security, and continuous improvement of Niagara Parks’ enterprise applications and Microsoft SQL Server…
Added 2 days ago
Senior Analyst – Cyber Threat Intelligence
Brookfield Asset Management
Toronto, ON · Brookfield Place
Full-time
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups.
Added 2 days ago
Senior Analyst – Operations and Assurance
Brookfield Asset Management
Toronto, ON · Brookfield Place
Full-time
The Senior Security Analyst - Security Operations & Assurance is a senior security generalist responsible for supporting day-to-day security operations and responding flexibly to evolving…

CDW

Analyst - Managed Security Services

Mississauga, ON, Canada

Pay: Salary : $60,000
Job type: Full-time
Apply by: Oct 23, 2026
Experience: 4 years of Information Technology experience, to include 1 year in supporting information technology/systems
Posting language: English
Posted: Sep 23, 2026

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Original job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Analyst – Managed Security Services provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for one or more of three particular disciplines: Network Security, Information Security, and/or Endpoint Security. The Analyst focuses on developing their knowledge and technical expertise.

What You Will Do

24x7 Support – 80% job weight
Monitors and resolves first-level security support requests. Escalates second-level support to senior team members
Collects and disseminates information to clients during and post-incident
Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
Updating the knowledge base articles
Applies Trusted Advisor techniques to build up client trust and influence loyalty
Professional Development – 20% job weight
Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager
Participate notably in assigned self-paced trainings

What We Expect Of You

Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR
4 years of Information Technology experience, to include 1 year in supporting information technology/systems
Beginner level certification in a Managed Security Services discipline is a plus, including but not limited to:
Check Point: CCSA, Cisco; CCNA-Security (ASA-Firepower / FTD); Palo Alto: PCNSE (Prisma SASE/SD-WAN), Fortinet: FCP (previous NSE 4)
Call handling/ticket experience is a plus
The position is part of a 7-day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.
Foster a positive team environment by being approachable and assisting teammates.
Actively engage in coaching and continuous learning to enhance technical skills.
Understanding of IT infrastructure and Information Systems design, including hardware, software and services used in an enterprise.
Investigate and resolve technical issues using established procedures.
Demonstrate strong verbal and written communication skills.
Apply critical thinking and problem-solving abilities to address challenges.
Manage time effectively and maintain organizational skills.
Proficiency with productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.
Demonstrated ability to learn and adapt to new technologies and products.

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

Salary : $60,000

We make technology work so people can do great things.    

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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More about this job

Responsibilities

Monitor and resolve first-level security support requests, escalate complex issues, communicate with clients during and after incidents, and identify service trends or SLA breaches. Maintain knowledge base articles while developing technical expertise through training, shadowing, and certifications.

Requirements

Requires a bachelor's degree or three-year diploma in engineering, computer science, or a technology-related field, or four years of IT experience including one year supporting IT or systems. Candidates should understand enterprise IT infrastructure, communicate effectively, troubleshoot using established procedures, and be willing to work weekends, holidays, and overtime; entry-level security certifications and ticket-handling experience are advantageous.

Skills

First-Level Technical Support
Network Security
Information Security
Endpoint Security
Incident Response
SLA Monitoring
Ticket Handling
Client Communication
Troubleshooting
Critical Thinking
Problem-Solving
IT Infrastructure
Knowledge Base Maintenance
Time Management
Teamwork
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Managed Security Services
Network Security
Information Security
Endpoint Security
Check Point
CCSA
Cisco
CCNA-Security
ASA
Firepower
FTD
Palo Alto
PCNSE
Prisma SASE
SD-WAN
Fortinet
FCP
NSE 4
Service Level Agreements
Incident Response
IT Infrastructure
Information Systems
Technical Support
Ticket Handling
Knowledge Base
Client Support
Troubleshooting
Enterprise Technology
24x7 Operations

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