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Added 16 mins ago
Associate Director - Commercial Real Estate
ATB
Edmonton, AB
Full-time
Manage a portfolio focusing primarily on the senior debt relationship with the client. By working closely with the Sales Director, identify opportunities to enhance the profitability of the…
Added 1 hour ago
Senior Specialist, Enterprise Data Governance (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Ottawa, ON · Montreal, QC
Full-time
The Data Governance Analyst operationalizes and drives the adoption of the enterprise data governance framework across the organization. This role acts as a critical bridge between the…
Added 1 hour ago
Senior Business Analyst - CSITR
Affinity
New Westminster, BC
Contract
On behalf of our public sector client, Affinity is seeking a Senior Business Analyst to support the Cybersecurity & IT Resiliency Program as outlined below. This position will be required…
Added 1 hour ago
Senior Specialist, Enterprise Data Governance (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
Full-time
The Data Governance Analyst operationalizes and drives the adoption of the enterprise data governance framework across the organization. This role acts as a critical bridge between the…
Added 2 hours ago
Project Performance Analyst
MatchBox Consulting Group
Vancouver, BC
Contract
MatchBox Consulting Group is seeking a Project Performance Analyst to support one of British Columbia’s largest utility providers. This role is focused on transforming project and portfolio…
Added 3 hours ago
Financial Analyst (Consolidation)
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Bolton, ON
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This role provides exposure to GPGI Inc.’s senior and executive levels of management throughout the organizational structure, which allows for a global scope, significant complexity (number…
Added 3 hours ago
Senior Business Analyst – Cybersecurity & IT Resiliency
MatchBox Consulting Group
New Westminster, BC
Contract
MatchBox is urgently seeking a Senior Business Analyst Cybersecurity & IT Resiliency for a 12 month contract role. This is a hybrid role (2 days on site and 3 remote) with our New…
Added 3 hours ago
Senior Analyst, Global Research - 26385
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Added 3 hours ago
Senior Financial Analyst
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Newmarket, ON
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As a senior financial analyst, you will play a key role in providing stakeholders with better visibility into performance drivers through accurate reporting, forecasting, and insight-led…
Added 3 hours ago
Senior Product Manager, PolicyCenter
Guidewire Software
Canada
Full-time
Prior experience as an engineer, solutions architect, business analyst, or implementation consultant on core insurance systems.
Added 3 hours ago
Associate Director - Commercial Real Estate
ATB Financial
AB · Edmonton, AB
Full-time
Manage a portfolio focusing primarily on the senior debt relationship with the client. By working closely with the Sales Director, identify opportunities to enhance the profitability of the…
Added 3 hours ago
Group Lead, Data Products & Architecture – Growth & R&D
Kraft Heinz
Toronto, ON
Full-time
…Semantic View and Cortex Agent adoption, and partners with senior stakeholders to translate business needs into a multi-year technical roadmap. Success means a unified, resilient data…
Added 4 hours ago
IT Risk & Compliance Analyst 2
Symcor
Mississauga, ON
Participate as IT representative to interface with Internal & External Audit, Assessors, Vendors and Client as per guidance provided by manager and/or senior IT Risk and Compliance analyst.
Added 4 hours ago
Senior Vendor Analyst
Altis
Mississauga, ON
$50 to $60 CAD / hour
Contract
We’re looking for a Senior Analyst, IT Vendor Management to join the Vendor Management Office of a large enterprise technology environment. This is a senior individual contributor role…
Added 4 hours ago
Digital Business Analyst, Global Wealth Management Digital
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As a Digital Business Analyst, you will report to the Senior Manager, Business Analyst and play a critical role in shaping client-facing authenticated platforms by translating digital…
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Federated Co-operatives Limited (FCL) is hiring a Senior Payroll Analyst on a temporary basis within our People & Culture team (term up to 12 months, may be extended or lead to permanent).
Added 4 hours ago
Senior Business Analyst
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Toronto, ON
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The Government Services Integration Cluster is seeking a Senior Business Analyst to provide comprehensive business analysis services across projects involving diverse business and…
Added 4 hours ago
Senior Business System Analyst
Royal Bank of Canada
Toronto, ON
Full-time
The Senior Business Systems Analyst (BSA) responsibilities will be conducting requirements gathering sessions and other BA activities with a large diverse set of Product Controllers and…
Added 4 hours ago
Chief Functionnal Analyst MCP Client Domain
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Montreal, QC
Full-time
Your role is a hybrid of business analyst/functional analyst.
Added 4 hours ago
Senior Business Analyst
Compass Group Canada
Mississauga, ON
Full-time
We are seeking an experienced Senior Business Analyst to support enterprise initiatives across finance, operations, and technology. This role will be responsible for end-to-end requirements…
Added 5 hours ago
Senior Specialist, Enterprise Data Governance (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
Full-time
The Data Governance Analyst operationalizes and drives the adoption of the enterprise data governance framework across the organization. This role acts as a critical bridge between the…
Added 5 hours ago
Cybersecurity Analyst II
TRIUMF
Vancouver, BC · TRIUMF
Full-time
Incident response & investigation: Provide senior technical support during complex cybersecurity incidents, from detection and triage through containment, recovery, and root cause analysis
Added 5 hours ago
Sr. Business Systems Analyst (Nodejs, Java and E-signature Platforms)
TD
Toronto, ON
Full-time
7+ years as Business Systems Analyst / Senior BSA
Added 5 hours ago
Sr. Business Systems Analyst
TD
Toronto, ON
Full-time
As a Senior Business Systems Analyst, you will be a key member of an Agile Product Delivery team, serving as the bridge between business stakeholders and technology teams. You will lead…
Added 5 hours ago
Senior Workday Integration Analyst
Medavie
Toronto, ON · Montreal, QC · ON · NB · NS · PE · NL · MBC ON Local Office Etobicoke
Full-time
We are seeking a Senior Workday Integrations Analyst to join our Workday HR Technology team and support the design, development, implementation, and maintenance of Workday integrations.…

CDW

Analyst - Managed Security Services

Mississauga, ON, Canada

Pay: Salary : $60,000
Job type: Full-time
Apply by: Oct 23, 2026
Experience: 4 years of Information Technology experience, to include 1 year in supporting information technology/systems
Posting language: English
Posted: Sep 23, 2026

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Original job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Analyst – Managed Security Services provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for one or more of three particular disciplines: Network Security, Information Security, and/or Endpoint Security. The Analyst focuses on developing their knowledge and technical expertise.

What You Will Do

24x7 Support – 80% job weight
Monitors and resolves first-level security support requests. Escalates second-level support to senior team members
Collects and disseminates information to clients during and post-incident
Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
Updating the knowledge base articles
Applies Trusted Advisor techniques to build up client trust and influence loyalty
Professional Development – 20% job weight
Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager
Participate notably in assigned self-paced trainings

What We Expect Of You

Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR
4 years of Information Technology experience, to include 1 year in supporting information technology/systems
Beginner level certification in a Managed Security Services discipline is a plus, including but not limited to:
Check Point: CCSA, Cisco; CCNA-Security (ASA-Firepower / FTD); Palo Alto: PCNSE (Prisma SASE/SD-WAN), Fortinet: FCP (previous NSE 4)
Call handling/ticket experience is a plus
The position is part of a 7-day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.
Foster a positive team environment by being approachable and assisting teammates.
Actively engage in coaching and continuous learning to enhance technical skills.
Understanding of IT infrastructure and Information Systems design, including hardware, software and services used in an enterprise.
Investigate and resolve technical issues using established procedures.
Demonstrate strong verbal and written communication skills.
Apply critical thinking and problem-solving abilities to address challenges.
Manage time effectively and maintain organizational skills.
Proficiency with productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.
Demonstrated ability to learn and adapt to new technologies and products.

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

Salary : $60,000

We make technology work so people can do great things.    

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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More about this job

Responsibilities

Monitor and resolve first-level security support requests, escalate complex issues, communicate with clients during and after incidents, and identify service trends or SLA breaches. Maintain knowledge base articles while developing technical expertise through training, shadowing, and certifications.

Requirements

Requires a bachelor's degree or three-year diploma in engineering, computer science, or a technology-related field, or four years of IT experience including one year supporting IT or systems. Candidates should understand enterprise IT infrastructure, communicate effectively, troubleshoot using established procedures, and be willing to work weekends, holidays, and overtime; entry-level security certifications and ticket-handling experience are advantageous.

Skills

First-Level Technical Support
Network Security
Information Security
Endpoint Security
Incident Response
SLA Monitoring
Ticket Handling
Client Communication
Troubleshooting
Critical Thinking
Problem-Solving
IT Infrastructure
Knowledge Base Maintenance
Time Management
Teamwork
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Managed Security Services
Network Security
Information Security
Endpoint Security
Check Point
CCSA
Cisco
CCNA-Security
ASA
Firepower
FTD
Palo Alto
PCNSE
Prisma SASE
SD-WAN
Fortinet
FCP
NSE 4
Service Level Agreements
Incident Response
IT Infrastructure
Information Systems
Technical Support
Ticket Handling
Knowledge Base
Client Support
Troubleshooting
Enterprise Technology
24x7 Operations

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