Jobs in Canada

25+ jobs

Save this search

Added 4 mins ago
Manager, Payroll
Nutrien
Calgary, AB
Full-time
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each…
Added 4 mins ago
Assistant Manager, Uplands Drive
Mark's
Nanaimo, BC
Full-time
Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
Added 4 mins ago
Senior Account Manager - Health and Safety
Lifemark Health Group
Toronto, ON · Brampton, ON
$80,000 to $120,000 CAD / year
Full-time
Lifemark is seeking an experienced, commercially minded Senior Account Manager to accelerate the growth of our Occupational Health business across Ontario. Reporting to the VP, Sales…
Added 4 mins ago
Gestionnaire principal(e) de propriété / Senior Property Manager
JLL
Montreal, QC · CAN-CLIENT Montreal-Place Montreal Trust
Full-time
The Senior Property Manager will provide strategic and operational oversight for a portfolio of major assets in
Added 19 mins ago
Senior Manager, Product Marketing
Benevity
Remote, Canada
Full-time · Remote
As a seasoned product marketer and leader, you possess a knack for being able to identify business and market needs, conduct research and build strategic plans, craft compelling messaging…
Added 19 mins ago
Manager, Human Resources (Calgary or Edmonton)
Indigo Books & Music
Calgary, AB
$90,000 to $110,000 CAD / year
Full-time
The Manager, Human Resources – Retail partners with regional retail leadership teams and client groups to foster a high-performance culture by embedding and elevating exceptional HR…
Added 19 mins ago
Gestionnaire En Finance D’investissement
Aston Carter
Montreal, QC
$65 to $70 CAD / hour
Contract
Added 19 mins ago
DYNAMITE - Store Manager - Devonshire Mall
Groupe Dynamite, Inc Garage
Windsor, ON
Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 34 mins ago
Campaign Manager
Insight Global
Toronto, ON · North York, ON
Full-time
…Advertising. • 3-4+ years of hands-on experience with Campaign Manager 360 (CM360). • Experience trafficking digital advertising campaigns and managing creative assets. • Strong…
Added 34 mins ago
Supervisor, Corporate Security
Town of Whitby
Whitby, ON
Full-time
Reporting to the Senior Manager, Security & Enforcement Services, the Supervisor of Corporate Security is responsible for the management and administration of the security operations for…
Added 34 mins ago
Sr Sales and Operations Coordinator
Herc Rentals
Hamilton, ON
Full-time
Generate, process, analyze and review the daily business reports
Added 34 mins ago
Associate Program Analyst (New Grad)
Okta
Toronto, ON
Reporting to the Senior Manager of Program Management & Planning, this role will support the Global Customer Support program management team by assisting with administrative tasks, data…
Added 34 mins ago
Senior Project Accountant | Construction
Turner Construction
Vancouver, BC
…professionals, and exposure to a variety of projects, roles, and business…
Added 50 mins ago
Transaction Services, Manager
PwC
Toronto, ON · Calgary, AB
Full-time
As a Transaction Services Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency.…
Added 50 mins ago
Senior Lifecycle Marketing Specialist
Zen Educate
Vancouver, BC
Hi, I'm Gerald, Senior Lifecycle Marketing Manager at Zen Educate. I'm looking for a Senior Lifecycle Marketing Specialist to help us build lifecycle programs that create compounding growth…
Added 50 mins ago
Account Manager, Team Lead
Zen Educate
Vancouver, BC
…operational systems. Depending on the evolving needs of the business, seamlessly adapt to managing a personal portfolio of key accounts alongside your leadership duties. Monitor team KPIs,…
Added 50 mins ago
Live Ops Manager - MARVEL Strike Force
Scopely
Canada
Scopely is looking for a Live Ops Manager to join our MARVEL Strike Force team in Canada on a remote basis or Mexico City on a hybrid basis.
Added 1 hour ago
(CAN) Customer Service Manager
Walmart Canada
Estevan, SK
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
(CAN) Self Checkout Attendant
Walmart Canada
Halifax, NS
Full-time
…and escalate cash or technical issues to the Customer Service…
Added 1 hour ago
(CAN) Self Checkout Attendant
Walmart Canada
Pembroke, ON
Full-time
…and escalate cash or technical issues to the Customer Service…
Added 1 hour ago
Self Checkout Attendant
Walmart Canada
Pembroke, ON
Full-time
…and escalate cash or technical issues to the Customer Service…
Added 1 hour ago
(CAN) Préposé aux caisses libre-service
Walmart Canada
Baie-Comeau, QC
Full-time
…and escalate cash or technical issues to the Customer Service…
Added 1 hour ago
Overnight Lead Department Manager
Walmart Canada
Cranbrook, BC
Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 1 hour ago
(CAN) Directs Store Delivery Associate
Walmart Canada
Brandon, MB
Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 1 hour ago
(CAN) Asset Protection Associate
Walmart Canada
Winnipeg, MB
Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…

CDW

Customer Success Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Experience: 5+ years of experience in a customer-facing role within a technology or services environment (e.g., Customer Success, Service Delivery, Account Management)
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

ITS – Customer Success Manager (CSM)

At CDW, we highly value the energy and commitment you bring to your job every day. Our Customer Success Manager (CSM) role is an exceptional opportunity for a motivated, self-starter to grow and advance their career at an innovative, multi-billion-dollar Fortune 200 leader. The number one name in Canada for IT solutions, we’re driving meaningful technological change for companies in virtually every industry.

As a CSM, your focus will be to own key customer relationships, focused on the customer experience and outcomes for a portfolio of accounts. You act as the central point of alignment across teams, ensuring services are delivered in line with customer objectives, risks are proactively managed, and value is continuously realized.

This role is ideal for a proactive, commercially aware, and customer-focused professional who can operate across multiple stakeholders and drive meaningful outcomes. The CSM plays a key role in delivering a consistent, end-to-end experience across Sales, Professional Services, Managed Services, and Operations.

What You’ll Do

Be accountable for all aspects of customer experience for the portfolio of 10-25 clients, assigned to you
Establish trusted/strategic advisor relationship with clients and drive continued value of our solutions and growth within the portfolio
Establish and drive the governance model to monitor service deliverables and improvement opportunities (customer meetings, roadmap sessions, project calls, customer health checks, SLA reporting, financial oversight)
Work with customers to establish critical goals and KPI’s I.e., Customer Success Planning
Be aware of all incidents, projects and activities that CDW’s Managed and Professional Services are engaged in for your assigned customers
Be customer advocate, bringing topics of interest and concern to leaderships attention before the customer’s business is impacted
Contribute to continuous improvement initiatives and adoption of CX tools and processes (e.g., Gainsight)

Must-have

What you need to succeed:

College or University Degree in a relevant field (Computer Science, Management Information Systems) or comparable work experience
5+ years of experience in a customer-facing role within a technology or services environment (e.g., Customer Success, Service Delivery, Account Management)
ITIL foundations certification
B2B relationship intelligence, including an ability to read and understand contractual obligations, service level agreements and scope definition
Proven ability to execute multiple tasks efficiently and effectively. Must be able to delegate effectively and have ability to provide deliverables on time and on budget
The ability to drive successful change by motivating and influencing others not in a direct reporting capacity
Excellent presentation skills - must be comfortable talking to teams from engineering level upwards to C-level
Technical certifications (current within the last 5 years) from any of the following vendors: Cisco, EMC, Palo Alto, Checkpoint, F5, RSA, Linux, VMware, Microsoft

Nice-to-have

Advanced ITIL Certification at the Practitioner or higher level
Experience with Customer Success tools (e.g. Gainsight)
Lean/Six Sigma Belt Certification at the Green Belt or higher level
Business Relationship Management Professional Certification (BRMP)
Ability to obtain and maintain Canadian Security clearance

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances - not replaces - human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do - it’s how we do it. At CDW we act as one - building trust, speaking candidly, and working together to achieve more. We play to win - focusing on what matters most and delivering for our customers. And we think forward - staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees - working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Apply About employer

More about this job

Responsibilities

The Customer Success Manager is responsible for managing a portfolio of 10-25 clients, ensuring service delivery aligns with customer objectives and outcomes. They act as a strategic advisor, monitoring service deliverables, managing risks, and driving value through proactive engagement and governance.

Requirements

Candidates must have a degree in a relevant field and at least 5 years of experience in a customer-facing technology or services role. Proficiency in ITIL foundations, B2B relationship management, and the ability to communicate effectively with stakeholders from engineering to C-level are required.

Skills

Customer Success
Account Management
Service Delivery
ITIL
B2B Relationship Management
Project Management
Financial Oversight
SLA Reporting
Stakeholder Management
Customer Advocacy
Technical Consulting
KPI Management
Change Management
Presentation Skills
Gainsight

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
IT Solutions
Managed Services
Professional Services
ITIL
Gainsight
SLA
KPI
B2B
Account Management
Service Delivery
Cisco
EMC
Palo Alto
Checkpoint
F5
RSA
Linux
VMware
Microsoft
Lean Six Sigma
BRMP
Customer Experience
Strategic Advisor
Governance Model
Financial Oversight
Change Management
Stakeholder Management
IT Consulting
Technology Solutions

Report this job