Find work in Canada.

331,052 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 6 mins ago
Part Time Tailor
Tailored Brands
Toronto, ON
…they look by providing a convenient, one-of-a-kind shopping experience tailored personally to each customer’s lifestyle. If you want to make a difference, be part of a great team and grow,…
Added 6 mins ago
Technical Recruiter
LMI Technologies
Vancouver, BC
Full-time
Ensures an impressive candidate experience and internal customer satisfaction
Added 6 mins ago
MAC ARTIST - Toronto Eaton Centre
Estée Lauder Companies
Toronto, ON
Full-time
While certification in make up artistry and/or previous retail make up experience is desirable we also welcome applicants with amateur level experience. As a leader in prestige beauty with…
Added 6 mins ago
Cloud & AI Platform Sales Specialist
Microsoft
Vancouver, BC · Edmonton, AB · Calgary, AB
Full-time
As a Cloud & AI Specialist, you are a business leader with deep technical and business knowledge within our enterprise sales organization, working with our most important customers in…
Added 6 mins ago
assistant store manager, Dartmouth, NS
Starbucks Coffee Company
Dartmouth, NS
$52,600 to $63,050 CAD / year
Full-time
2 years retail / customer service management experience
Added 6 mins ago
assistant store manager, Halifax regional municipality, NS
Starbucks Coffee Company
Halifax, NS
$52,600 to $63,050 CAD / year
Full-time
2 years retail / customer service management experience
Added 21 mins ago
Product Development Engineer
Septodont
Bromont, QC
Full-time
We are a part of Novocol Pharma, a subsidiary of Septodont Inc., and a world leader in cartridge filling, and are proud to have worked with some of the world's largest pharmaceutical…
Added 21 mins ago
Associate Optometrist (Vaughan, Ontario, L4K 5W4, Canada)
Eyes On Eyecare
Concord, ON
Part-time
The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization’s key results through collaboration & teamwork. Ensures all patients…
Added 21 mins ago
Associate Optometrist (Thornhill, Ontario, L4J 4P8, Canada)
Eyes On Eyecare
Vaughan, ON
Part-time
The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization’s key results through collaboration & teamwork. Ensures all patients…
Added 21 mins ago
Field Sales Representative
Techtronic Industries Canada Inc.
Regina, SK
Full-time
Experience in retail sales, field sales and/or customer service
Added 21 mins ago
cook
Dexterra Group
Winnipeg, MB
Full-time
At Dexterra Signature Dining, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together…
Added 21 mins ago
Manufacturing Manager
ESCO Group LLC
Port Hope, ON
Full-time
We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future…
Added 21 mins ago
Cook/Cashier
Dexterra Group
Winnipeg, MB
Full-time
At Dexterra Signature Dining, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together…
Added 21 mins ago
Customer Service Department Manager - Full Time
Longo's
Toronto, ON
Full-time
Are you a talented, passionate leader with a proven record of providing excellent customer service and growing sales?
Added 21 mins ago
Chef Exécutif / Executive Chef
Dexterra Group
Montreal, QC
Full-time
…right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and…
Added 21 mins ago
Shift Leader
Panda Restaurant Group
Calgary, AB
Full-time
Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with…
Added 21 mins ago
Field Sales Representative
Techtronic Industries Canada Inc.
Winnipeg, MB
Full-time
Experience in retail sales, field sales and/or customer service
Added 21 mins ago
Gestionnaire De Projet
Actalent
Montreal, QC
Contract
De 3 à 15+ années d’expérience en gestion de projets liés à l’infrastructure, aux dépenses en capital (capex), à l’acquisition ou à l’installation d’équipements industriels, ou à des…
Added 21 mins ago
Ray-Ban Retail Sales Associate
EssilorLuxottica Group
Vancouver, BC
Timeless style, authenticity and freedom of expression are the core values of Ray-Ban, a leader in sun and prescription eyewear for generations. From its debut in 1937 with the now-iconic…
Added 36 mins ago
Restaurant Manager / Shift Leader - SALTLIK
SALTLIK
Calgary, AB
Full-time
As a Shift Leader, you will directly contribute to the overall success of a multi-million-dollar Restaurant and its people. You are responsible for your team's delivery of a seamless and…
Added 36 mins ago
Digital Marketing Specialist
Imprint Plus
Vancouver, BC
Full-time
…close-knit culture of our team and the backing of a global…
Added 36 mins ago
Field Excellence Lead, Nephrology
Biogen
Field, BC
Full-time
Minimum 3+ years of field line leadership experience managing customer-facing teams (District General Manager, Regional Director, Area Business Director, or equivalent).
Added 36 mins ago
Energy & Industry Account Manager
Hilti Canada
Kitchener, ON
Full-time
…safety, and sustainability. You will manage your own portfolio of customer accounts and be given ownership to build a work schedule that best suits you and your customers. You’ll make sales…
Added 36 mins ago
Aerospace Systems Engineer
MANNARINO
Montreal, QC
Full-time
Experience with aircraft systems development and certification guidance such as ARP4754A/B, ARP4761/ARP4761A, DO-178C, DO-254, DO-160, DO-297, or equivalent customer and regulatory…
Added 36 mins ago
Warehouse Manager (Saskatoon, SK)
Wolseley Canada Inc.
Saskatoon, SK
Full-time
…a safe and efficient work environment. We are looking for a customer-focused leader with strong organizational and people management skills who thrives in a fast-paced distribution…

CDW

Customer Success Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Experience: 5+ years of experience in a customer-facing role within a technology or services environment (e.g., Customer Success, Service Delivery, Account Management)
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

ITS – Customer Success Manager (CSM)

At CDW, we highly value the energy and commitment you bring to your job every day. Our Customer Success Manager (CSM) role is an exceptional opportunity for a motivated, self-starter to grow and advance their career at an innovative, multi-billion-dollar Fortune 200 leader. The number one name in Canada for IT solutions, we’re driving meaningful technological change for companies in virtually every industry.

As a CSM, your focus will be to own key customer relationships, focused on the customer experience and outcomes for a portfolio of accounts. You act as the central point of alignment across teams, ensuring services are delivered in line with customer objectives, risks are proactively managed, and value is continuously realized.

This role is ideal for a proactive, commercially aware, and customer-focused professional who can operate across multiple stakeholders and drive meaningful outcomes. The CSM plays a key role in delivering a consistent, end-to-end experience across Sales, Professional Services, Managed Services, and Operations.

What You’ll Do

Be accountable for all aspects of customer experience for the portfolio of 10-25 clients, assigned to you
Establish trusted/strategic advisor relationship with clients and drive continued value of our solutions and growth within the portfolio
Establish and drive the governance model to monitor service deliverables and improvement opportunities (customer meetings, roadmap sessions, project calls, customer health checks, SLA reporting, financial oversight)
Work with customers to establish critical goals and KPI’s I.e., Customer Success Planning
Be aware of all incidents, projects and activities that CDW’s Managed and Professional Services are engaged in for your assigned customers
Be customer advocate, bringing topics of interest and concern to leaderships attention before the customer’s business is impacted
Contribute to continuous improvement initiatives and adoption of CX tools and processes (e.g., Gainsight)

Must-have

What you need to succeed:

College or University Degree in a relevant field (Computer Science, Management Information Systems) or comparable work experience
5+ years of experience in a customer-facing role within a technology or services environment (e.g., Customer Success, Service Delivery, Account Management)
ITIL foundations certification
B2B relationship intelligence, including an ability to read and understand contractual obligations, service level agreements and scope definition
Proven ability to execute multiple tasks efficiently and effectively. Must be able to delegate effectively and have ability to provide deliverables on time and on budget
The ability to drive successful change by motivating and influencing others not in a direct reporting capacity
Excellent presentation skills - must be comfortable talking to teams from engineering level upwards to C-level
Technical certifications (current within the last 5 years) from any of the following vendors: Cisco, EMC, Palo Alto, Checkpoint, F5, RSA, Linux, VMware, Microsoft

Nice-to-have

Advanced ITIL Certification at the Practitioner or higher level
Experience with Customer Success tools (e.g. Gainsight)
Lean/Six Sigma Belt Certification at the Green Belt or higher level
Business Relationship Management Professional Certification (BRMP)
Ability to obtain and maintain Canadian Security clearance

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances - not replaces - human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do - it’s how we do it. At CDW we act as one - building trust, speaking candidly, and working together to achieve more. We play to win - focusing on what matters most and delivering for our customers. And we think forward - staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees - working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Apply About employer

More about this job

Responsibilities

The Customer Success Manager is responsible for managing a portfolio of 10-25 clients, ensuring service delivery aligns with customer objectives and outcomes. They act as a strategic advisor, monitoring service deliverables, managing risks, and driving value through proactive engagement and governance.

Requirements

Candidates must have a degree in a relevant field and at least 5 years of experience in a customer-facing technology or services role. Proficiency in ITIL foundations, B2B relationship management, and the ability to communicate effectively with stakeholders from engineering to C-level are required.

Skills

Customer Success
Account Management
Service Delivery
ITIL
B2B Relationship Management
Project Management
Financial Oversight
SLA Reporting
Stakeholder Management
Customer Advocacy
Technical Consulting
KPI Management
Change Management
Presentation Skills
Gainsight

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
IT Solutions
Managed Services
Professional Services
ITIL
Gainsight
SLA
KPI
B2B
Account Management
Service Delivery
Cisco
EMC
Palo Alto
Checkpoint
F5
RSA
Linux
VMware
Microsoft
Lean Six Sigma
BRMP
Customer Experience
Strategic Advisor
Governance Model
Financial Oversight
Change Management
Stakeholder Management
IT Consulting
Technology Solutions

Report this job