Jobs in Canada

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Added 44 mins ago
Service Manager - Power Generation & Field Service
Kellow Recruiting
Vancouver, BC
$100,000 to $130,000 CAD / year
Full-time
Work with engineering, production, projects and sales to coordinate service requirements.
Added 44 mins ago
Software Engineering - Software Engineer - P3
OSI Maritime Systems
Burnaby, BC
The Software Engineer 3 applies the principles of software engineering to design, develop, test, and maintain our OSI software products. The Software Engineer has the primary responsibility…
Added 1 hour ago
Customer Success Manager
CDW
Toronto, ON
Full-time
At CDW, we highly value the energy and commitment you bring to your job every day. Our Customer Success Manager (CSM) role is an exceptional opportunity for a motivated, self-starter to…
Added 1 hour ago
Senior Manager Data Engineer
Electric Mind
Toronto, ON
Full-time
…utilize your unique blend of technical, software and cloud engineering…
Added 2 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
Title: Project Manager, Sales Enablement & Executive Customer Engagement
Added 2 hours ago
IT Senior Project Manager (SAP/Business Transformation specialization)
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
Saputo is looking for an IT Senior Project Manager (SAP / Business Transformation specialization) to join our IT PMO team. This is an exciting opportunity to be part of a dynamic global…
Added 2 hours ago
Mechanical Industrial Engineering Manager
Experis Canada
Montreal, QC
Contract
Lead, coach and develop supervisors, internal and external sales representatives, and technicians.
Added 2 hours ago
Manager, Quota and Capacity Planning
Salesforce Partner Canada
Toronto, ON
Full-time
3+ for Sn Analyst/ 5+ for manager years of work experience, ideally in Sales Operations, Sales Strategy, FP&A, or Finance, where business analysis and insights were in the DNA
Added 2 hours ago
Equity Research Associate, Paper & Forest Products
TD Securities
Toronto, ON
Full-time
…decisions. The department works closely with institutional Sales and Trading and other partners across the…
Added 2 hours ago
IT Senior Project Manager (SAP/Business Transformation specialization)
Saputo Inc.
Georgetown, ON
Full-time
Saputo is looking for an IT Senior Project Manager (SAP / Business Transformation specialization) to join our IT PMO team. This is an exciting opportunity to be part of a dynamic global…
Added 2 hours ago
IT Project Manager (Digital / AI specialization)
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
Saputo is looking for an IT Project Manager (Digital / AI specialization) to join our IT PMO team. This is an exciting opportunity to be part of a dynamic global team in a company…
Added 2 hours ago
IT Project Manager (Infrastructure / Cybersecurity specialization)
Saputo Inc.
Georgetown, ON
Full-time
Saputo is looking for an IT Project Manager (Infrastructure / Cybersecurity specialization) to join our IT PMO team. This is an exciting opportunity to be part of a dynamic global team in a…
Added 2 hours ago
IT Project Manager (Infrastructure / Cybersecurity specialization)
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
Saputo is looking for an IT Project Manager (Infrastructure / Cybersecurity specialization) to join our IT PMO team. This is an exciting opportunity to be part of a dynamic global team in a…
Added 2 hours ago
Equipment Service Support - Harvesting Heads
Tigercat | MacDonald Steel
Prince George, BC · Williams Lake, BC · Kamloops, BC · BC
…service managers, the service team, internal management, and engineering will be required daily. Conduct root cause analysis of failures for continuing improvement and prioritization of…
Added 3 hours ago
Account Manager
Kurita Group
Toronto, ON
Full-time
Providing information for management by preparing short-term and long-term product sales forecasts and special reports and analyses
Added 3 hours ago
Territory Sales Manager - Outside Sales
M.G.M. Electric Motors
Vaudreuil-Dorion, QC
Full-time
Position: Territory Sales Manager, Outside Sales
Added 3 hours ago
Customer Success Manager / Project Manager
Infrakit
Strong, ON
Full-time
Collaborating closely with our Product, R&D, and Sales teams
Added 3 hours ago
Senior Planner, C&I Planning and Development
Nissan Motor Corporation
Mississauga, ON
Full-time
Knowledge: The incumbent is required to have a business management, finance or engineering educational background or equivalent experience. Minimum of 7 to 10 years in the automotive…
Added 3 hours ago
Software Quality Analyst, Civil Engineering Tools
Bentley Systems
Quebec, QC
Strongly consider notifying your current manager at the time you apply.
Added 3 hours ago
Technical Project Manager
Fidus Systems
Remote, Canada
Full-time · Remote
The Project Manager plays a key role in planning, coordinating, and delivering complex development projects for Fidus clients, from initial scope through to final delivery. You will work…
Added 3 hours ago
Technical Project Manager
Fidus Systems
Remote, Canada
Full-time · Remote
The Project Manager plays a key role in planning, coordinating, and delivering complex development projects for Fidus clients, from initial scope through to final delivery. You will work…
Added 3 hours ago
VP - Education and Development Center - Americas; Cary, NC
Siemens Healthineers
Montreal, QC
Full-time
Manager of managers, clinical and technical subject matter experts in our SHS portfolio.
Added 3 hours ago
VP - Education and Development Center - Americas; Cary, NC
Siemens Healthineers
Toronto, ON
Full-time
Manager of managers, clinical and technical subject matter experts in our SHS portfolio.
Added 3 hours ago
VP - Education and Development Center - Americas; Cary, NC
Siemens Healthineers
Quebec, QC · Greater Quebec City Metropolitan Area
Full-time
Manager of managers, clinical and technical subject matter experts in our SHS portfolio.
Added 3 hours ago
IT Project Manager (Digital / AI specialization)
Saputo Inc.
Georgetown, ON
Full-time
Saputo is looking for an IT Project Manager (Digital / AI specialization) to join our IT PMO team. This is an exciting opportunity to be part of a dynamic global team in a company…

CDW

Customer Success Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Experience: 5+ years of experience in a customer-facing role within a technology or services environment (e.g., Customer Success, Service Delivery, Account Management)
Posting language: English
Posted: Sep 21, 2026

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Original job description

ITS – Customer Success Manager (CSM)

At CDW, we highly value the energy and commitment you bring to your job every day. Our Customer Success Manager (CSM) role is an exceptional opportunity for a motivated, self-starter to grow and advance their career at an innovative, multi-billion-dollar Fortune 200 leader. The number one name in Canada for IT solutions, we’re driving meaningful technological change for companies in virtually every industry.

As a CSM, your focus will be to own key customer relationships, focused on the customer experience and outcomes for a portfolio of accounts. You act as the central point of alignment across teams, ensuring services are delivered in line with customer objectives, risks are proactively managed, and value is continuously realized.

This role is ideal for a proactive, commercially aware, and customer-focused professional who can operate across multiple stakeholders and drive meaningful outcomes. The CSM plays a key role in delivering a consistent, end-to-end experience across Sales, Professional Services, Managed Services, and Operations.

What You’ll Do

Be accountable for all aspects of customer experience for the portfolio of 10-25 clients, assigned to you
Establish trusted/strategic advisor relationship with clients and drive continued value of our solutions and growth within the portfolio
Establish and drive the governance model to monitor service deliverables and improvement opportunities (customer meetings, roadmap sessions, project calls, customer health checks, SLA reporting, financial oversight)
Work with customers to establish critical goals and KPI’s I.e., Customer Success Planning
Be aware of all incidents, projects and activities that CDW’s Managed and Professional Services are engaged in for your assigned customers
Be customer advocate, bringing topics of interest and concern to leaderships attention before the customer’s business is impacted
Contribute to continuous improvement initiatives and adoption of CX tools and processes (e.g., Gainsight)

Must-have

What you need to succeed:

College or University Degree in a relevant field (Computer Science, Management Information Systems) or comparable work experience
5+ years of experience in a customer-facing role within a technology or services environment (e.g., Customer Success, Service Delivery, Account Management)
ITIL foundations certification
B2B relationship intelligence, including an ability to read and understand contractual obligations, service level agreements and scope definition
Proven ability to execute multiple tasks efficiently and effectively. Must be able to delegate effectively and have ability to provide deliverables on time and on budget
The ability to drive successful change by motivating and influencing others not in a direct reporting capacity
Excellent presentation skills - must be comfortable talking to teams from engineering level upwards to C-level
Technical certifications (current within the last 5 years) from any of the following vendors: Cisco, EMC, Palo Alto, Checkpoint, F5, RSA, Linux, VMware, Microsoft

Nice-to-have

Advanced ITIL Certification at the Practitioner or higher level
Experience with Customer Success tools (e.g. Gainsight)
Lean/Six Sigma Belt Certification at the Green Belt or higher level
Business Relationship Management Professional Certification (BRMP)
Ability to obtain and maintain Canadian Security clearance

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances - not replaces - human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do - it’s how we do it. At CDW we act as one - building trust, speaking candidly, and working together to achieve more. We play to win - focusing on what matters most and delivering for our customers. And we think forward - staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees - working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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More about this job

Responsibilities

The Customer Success Manager is responsible for managing a portfolio of 10-25 clients, ensuring service delivery aligns with customer objectives and outcomes. They act as a strategic advisor, monitoring service deliverables, managing risks, and driving value through proactive engagement and governance.

Requirements

Candidates must have a degree in a relevant field and at least 5 years of experience in a customer-facing technology or services role. Proficiency in ITIL foundations, B2B relationship management, and the ability to communicate effectively with stakeholders from engineering to C-level are required.

Skills

Customer Success
Account Management
Service Delivery
ITIL
B2B Relationship Management
Project Management
Financial Oversight
SLA Reporting
Stakeholder Management
Customer Advocacy
Technical Consulting
KPI Management
Change Management
Presentation Skills
Gainsight

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
IT Solutions
Managed Services
Professional Services
ITIL
Gainsight
SLA
KPI
B2B
Account Management
Service Delivery
Cisco
EMC
Palo Alto
Checkpoint
F5
RSA
Linux
VMware
Microsoft
Lean Six Sigma
BRMP
Customer Experience
Strategic Advisor
Governance Model
Financial Oversight
Change Management
Stakeholder Management
IT Consulting
Technology Solutions

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