Jobs in Canada

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Added 19 mins ago
Customer Service Representative - (FT)
Prometric
Toronto, ON
$38,000 CAD / year
Full-time
…worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for…
Added 19 mins ago
Customer Service Representative - (FT)
Prometric
Vancouver, BC · Metro Vancouver A, BC
$38,000 CAD / year
Full-time
…worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for…
Added 48 mins ago
Manager, Software Engineering
AltaML
Toronto, ON
Full-time
…test, and review software, not an optional accelerant a few people…
Added 48 mins ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
…the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in…
Added 48 mins ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 48 mins ago
Director, Entreprise Team
National Bank of Canada
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
Full-time
Required skills: Business Alignment, Critical Thinking, Data-Driven Decision-Making, Decision Making, Emotional Intelligence, Innovation Management, Learning Agility, Managerial Courage,…
Added 48 mins ago
Senior Director AI and Transformation
National Bank of Canada
Montreal, QC
Full-time
Required skills: Business Alignment, Critical Thinking, Data-Driven Decision-Making, Decision Making, Diversity & Inclusion, Emotional Intelligence, Innovation Management, Learning Agility,…
Added 48 mins ago
Senior Recruiter
Husky Technologies
Bolton, ON
Full-time
In this role, you will partner closely with Hiring Managers, HR Business Partners, and Talent Acquisition colleagues to deliver best-in-class recruitment strategies across a variety of…
Added 49 mins ago
Senior Analyst - Subsurface Innovation - 26209
Enverus
Calgary, AB
Full-time
…investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have built a team of…
Added 1 hour ago
International Partner Coordinator
Hungry For Life International
Chilliwack, BC
Part-time
Added 1 hour ago
Transportation Manager
The North West Company
Winnipeg, MB
Full-time
…transportation operations align with corporate strategy and key business initiatives while optimizing service levels, operational efficiency, and cost…
Added 1 hour ago
Business Strategy Senior Manager - Canadian Public Sector Experience Services
Salesforce Partner Canada
ON · Ontario, Canada
Full-time
As part of the Experience Services Competency in Salesforce Professional Services, the team is seeking a Business Strategy Senior Manager for Canadian Public Sector. The Business Strategy…
Added 1 hour ago
Forward Deployed Engineer (FDE) (Mid/Senior Level)
Salesforce Partner Canada
Toronto, ON
Full-time
Partner with the Deployment Strategist in your pod to translate customer business challenges into agentic solutions that actually ship.
Added 1 hour ago
Account Executive
KERRIDGE COMMERCIAL SYSTEMS CORP
Oakville, ON
Full-time
Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are…
Added 1 hour ago
Associate Manager - Digital Acquisition
Covenant House Toronto
Toronto, ON
Full-time
…we offer the widest range of services to hundreds of young people every…
Added 1 hour ago
North American Procurement Estimation Co-op
Veolia | North America
Oakville, ON
Internship
…opportunity for you! We want YOU to join our growing team and partner with other exceptional team members dedicated to providing a level of services unique to the…
Added 1 hour ago
Procurement Co-op
Veolia | North America
Oakville, ON
Internship
…opportunity for you! We want YOU to join our growing team and partner with other exceptional team members dedicated to providing a level of…
Added 1 hour ago
Principal AI/ML Engineer
lululemon
Vancouver, BC
Full-time
…create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores,…
Added 1 hour ago
Technology Director, Program and Product Management, Enterprise Data and AI
lululemon
Vancouver, BC
Full-time
…delivery of AI and data capabilities that create measurable business value. You will lead the technical product and program management function that connects business priorities with the…
Added 1 hour ago
Director - Global Procurement, Store Development & Facilities
lululemon
Vancouver, BC
Full-time
The Global Procurement team are trusted business advisors who strategically partner with internal stakeholders and external suppliers to create value and mitigate risk in strategic…
Added 2 hours ago
Senior Project Manager
Dillon Consulting Limited
Calgary, AB · Winnipeg, MB · Brandon, MB · Saint John, NB · Fredericton, NB · Moncton, NB · Sydney Indian Reserve No. 28A, NS · Halifax, NS · St. John's, NL · Edmonton, AB · Sydney, NS
Full-time
At Dillon, we thrive on interdisciplinary collaboration, empowering our people to challenge conventional thinking and build careers focused on creating a lasting impact in our communities.…
Added 2 hours ago
Senior Project Manager
Dillon Consulting Limited
Hamilton, ON · Guelph, ON · Kingston, ON · London, ON · Toronto, ON · Ottawa, ON · Oakville, ON · Kitchener, ON · Vancouver, BC · Chatham-Kent, ON · North York, ON · Chatham, ON
Full-time
At Dillon, we thrive on interdisciplinary collaboration, empowering our people to challenge conventional thinking and build careers focused on creating a lasting impact in our communities.…
Added 2 hours ago
Senior Software Developer - Full Stack [CONSUMER]
HelloFresh
Toronto, ON
…underway, we’re driven to generate the next billion-dollar business - so if you’re passionate about tackling bold challenges, join…
Added 2 hours ago
Senior Security Engineer
PheedLoop
Toronto, ON
Full-time
Partner closely with Engineering, SRE, and leadership to translate findings into roadmap items, threat models into architecture decisions, and security wins into things the business can…
Added 2 hours ago
Retail Supervisor-COQUITLAM CENTRE
Bath & Body Works
Coquitlam, BC
$23.25 USD / hour
Full-time
…personal care brand - you become part of Gingham Nation, where people are at the center of everything we…

CDW

Customer Success Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Experience: 5+ years of experience in a customer-facing role within a technology or services environment (e.g., Customer Success, Service Delivery, Account Management)
Posting language: English
Posted: Sep 21, 2026

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Original job description

ITS – Customer Success Manager (CSM)

At CDW, we highly value the energy and commitment you bring to your job every day. Our Customer Success Manager (CSM) role is an exceptional opportunity for a motivated, self-starter to grow and advance their career at an innovative, multi-billion-dollar Fortune 200 leader. The number one name in Canada for IT solutions, we’re driving meaningful technological change for companies in virtually every industry.

As a CSM, your focus will be to own key customer relationships, focused on the customer experience and outcomes for a portfolio of accounts. You act as the central point of alignment across teams, ensuring services are delivered in line with customer objectives, risks are proactively managed, and value is continuously realized.

This role is ideal for a proactive, commercially aware, and customer-focused professional who can operate across multiple stakeholders and drive meaningful outcomes. The CSM plays a key role in delivering a consistent, end-to-end experience across Sales, Professional Services, Managed Services, and Operations.

What You’ll Do

Be accountable for all aspects of customer experience for the portfolio of 10-25 clients, assigned to you
Establish trusted/strategic advisor relationship with clients and drive continued value of our solutions and growth within the portfolio
Establish and drive the governance model to monitor service deliverables and improvement opportunities (customer meetings, roadmap sessions, project calls, customer health checks, SLA reporting, financial oversight)
Work with customers to establish critical goals and KPI’s I.e., Customer Success Planning
Be aware of all incidents, projects and activities that CDW’s Managed and Professional Services are engaged in for your assigned customers
Be customer advocate, bringing topics of interest and concern to leaderships attention before the customer’s business is impacted
Contribute to continuous improvement initiatives and adoption of CX tools and processes (e.g., Gainsight)

Must-have

What you need to succeed:

College or University Degree in a relevant field (Computer Science, Management Information Systems) or comparable work experience
5+ years of experience in a customer-facing role within a technology or services environment (e.g., Customer Success, Service Delivery, Account Management)
ITIL foundations certification
B2B relationship intelligence, including an ability to read and understand contractual obligations, service level agreements and scope definition
Proven ability to execute multiple tasks efficiently and effectively. Must be able to delegate effectively and have ability to provide deliverables on time and on budget
The ability to drive successful change by motivating and influencing others not in a direct reporting capacity
Excellent presentation skills - must be comfortable talking to teams from engineering level upwards to C-level
Technical certifications (current within the last 5 years) from any of the following vendors: Cisco, EMC, Palo Alto, Checkpoint, F5, RSA, Linux, VMware, Microsoft

Nice-to-have

Advanced ITIL Certification at the Practitioner or higher level
Experience with Customer Success tools (e.g. Gainsight)
Lean/Six Sigma Belt Certification at the Green Belt or higher level
Business Relationship Management Professional Certification (BRMP)
Ability to obtain and maintain Canadian Security clearance

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances - not replaces - human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do - it’s how we do it. At CDW we act as one - building trust, speaking candidly, and working together to achieve more. We play to win - focusing on what matters most and delivering for our customers. And we think forward - staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees - working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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More about this job

Responsibilities

The Customer Success Manager is responsible for managing a portfolio of 10-25 clients, ensuring service delivery aligns with customer objectives and outcomes. They act as a strategic advisor, monitoring service deliverables, managing risks, and driving value through proactive engagement and governance.

Requirements

Candidates must have a degree in a relevant field and at least 5 years of experience in a customer-facing technology or services role. Proficiency in ITIL foundations, B2B relationship management, and the ability to communicate effectively with stakeholders from engineering to C-level are required.

Skills

Customer Success
Account Management
Service Delivery
ITIL
B2B Relationship Management
Project Management
Financial Oversight
SLA Reporting
Stakeholder Management
Customer Advocacy
Technical Consulting
KPI Management
Change Management
Presentation Skills
Gainsight

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
IT Solutions
Managed Services
Professional Services
ITIL
Gainsight
SLA
KPI
B2B
Account Management
Service Delivery
Cisco
EMC
Palo Alto
Checkpoint
F5
RSA
Linux
VMware
Microsoft
Lean Six Sigma
BRMP
Customer Experience
Strategic Advisor
Governance Model
Financial Oversight
Change Management
Stakeholder Management
IT Consulting
Technology Solutions

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