Jobs in Canada

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Added 7 mins ago
Operations Manager
Astanor
BC · British Columbia, Canada
Full-time
The Operations Manager owns day-to-day execution of HUNGRY's catering, delivery, and event operations in an assigned market. This role drives the logistics behind every order and event,…
Added 7 mins ago
Project Manager/Leader - Senior - RQ00785
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Senior Project Manager/Leader to support the Agency’s Customer Experience (CX) Team and the Patients Before Paperwork (Pb4P) portfolio. The successful…
Added 7 mins ago
Software Developer – CRM – Senior - RQ10953
S M Software Solutions Inc
Toronto, ON
Full-time
Client: Ministry of Public and Business Service Delivery and Procurement
Added 7 mins ago
Project Manager/Leader – Senior - RQ11604
S M Software Solutions Inc
Toronto, ON
Internship
Client: Ministry of Public and Business Service Delivery and Procurement
Added 7 mins ago
Software Developer – CRM – Intermediate - RQ10976
S M Software Solutions Inc
Toronto, ON
Full-time
Client: Ministry of Public and Business Service Delivery and Procurement - RQ10976
Added 7 mins ago
UX Researcher – Senior - RQ00786
S M Software Solutions Inc
Toronto, ON
Internship
…experience in end-to-end UX/CX research, inclusive UX/UI and Service Design, complex digital products, and cross-functional delivery within complex and regulated…
Added 7 mins ago
Project Manager/Leader - Senior - RQ00766
S M Software Solutions Inc
Toronto, ON
Full-time
…stakeholder engagement, planning, management of issues, risks and service change requests, and ensuring successful and on-time deployment of…
Added 7 mins ago
Product Manager - Senior - RQ11581
S M Software Solutions Inc
Toronto, ON
Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11581
Added 7 mins ago
Project Manager/Leader - Senior - RQ11559
S M Software Solutions Inc
Toronto, ON
Internship
Client: Ministry of Public and Business Service Delivery and Procurement
Added 7 mins ago
Project Control Officer - Intermediate - RQ00800
S M Software Solutions Inc
Toronto, ON
Full-time
Demonstrated ability to work well with various groups of internal and external clients while demonstrating customer service.
Added 7 mins ago
Digital Content Specialist
The MRG Group
Toronto, ON
$65,000 to $75,000 CAD / year
Full-time
…hospitality, venue, media, ticketing (including the ticketing service AdmitONE), and insurance sectors. With a portfolio of 18 hospitality properties across Canada, The MRG Group also owns…
Added 7 mins ago
Equipment Manager
Mount Royal University
Calgary, AB
Part-time
The Equipment Manager will manage all Broadcast/Journalism video camera kits, light kits, DSLR kits, audio kits and accessories for all Broadcasting (BMS) and Journalism (JDM) students.
Added 37 mins ago
Project Manager/Leader - Senior - RQ11582
S M Software Solutions Inc
Toronto, ON
Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11582
Added 37 mins ago
Business Analyst - GOAPRDJP000001026
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
…provide a Senior Technical Business Analyst for the project delivery of IMT ministry projects to modernize and enhance Government of Alberta service delivery within the Ministry of…
Added 37 mins ago
Conference Project Manager
MCI Canada
Toronto, ON
Full-time
Lead onsite delivery in Canada and internationally, ensuring clear roles, service standards, escalation paths, and contingency plans.
Added 37 mins ago
Sales Trainer - AI Platform
TP
Toronto, ON
$51,000 to $56,000 CAD / year
Full-time
Collaborate with the Training Manager to design and execute curricula for various product offerings, ensuring alignment with specific needs and evolving feature releases.
Added 37 mins ago
Assistant Hotel Manager
Sunshine Village Corporation
Banff, AB
The primary function of this role is to ensure that hotel service delivery and work performed by hotel supervisors meets, and exceeds, guest expectations. This role must be able to perform…
Added 52 mins ago
Sr. Manager, Procurement & Category Management – Marketing & Business Services
Keurig Dr Pepper
Montreal, QC
Full-time
This leader is accountable for value delivery while protecting quality, speed, service, compliance, and business continuity. The role shapes multi-year category strategies, leads complex…
Added 52 mins ago
Principal Product Manager
Microsoft
Vancouver, BC
Full-time
We are hiring a Principal Product Manager to lead the Eventstream Kafka endpoint product area. This role will own the strategy, roadmap, delivery, competitive positioning, and customer…
Added 1 hour ago
Agreement Specialist
BC Housing
Burnaby, BC
Full-time
Reporting to the Manager, Agreement Administration, the Agreement Specialist prepares and issues a variety of agreements and related documents for a wide range of housing programs delivered…
Added 1 hour ago
Utility Worker - Nutrition & Food Services
Nova Scotia Health Authority
Vaughan, NS
Internship
The Nutrition and Food Services Utility Worker works in the patient and retail food service setting. Reporting to the Manager / Food Service Supervisor, the Utility Worker may be…
Added 1 hour ago
shift manager - fast food restaurant
Petro-Canada
Yamachiche, QC
Full-time
Ensure that food and service meet quality control standards
Added 1 hour ago
Gestionnaire De Projet
Actalent
Montreal, QC
Contract
Project Manager – Infrastructure and Industrial Layout
Added 1 hour ago
Regional Manager – Engineering Operations and Business Development
Grade Separation Systems
Toronto, ON · North York, ON
Full-time
While this is not intended to be a primarily technical or project-delivery role, the successful candidate must have a strong technical or engineering background. This experience will allow…
Added 1 hour ago
Restaurant Manager / Shift Leader - SALTLIK
SALTLIK
Calgary, AB
Full-time
…Restaurant and its people. You are responsible for your team's delivery of a seamless and orchestrated performance of Iconic Hospitality. In this role, you will manage labour budgets,…

CDW

Customer Success Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Experience: 5+ years of experience in a customer-facing role within a technology or services environment (e.g., Customer Success, Service Delivery, Account Management)
Posting language: English
Posted: Sep 21, 2026

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Original job description

ITS – Customer Success Manager (CSM)

At CDW, we highly value the energy and commitment you bring to your job every day. Our Customer Success Manager (CSM) role is an exceptional opportunity for a motivated, self-starter to grow and advance their career at an innovative, multi-billion-dollar Fortune 200 leader. The number one name in Canada for IT solutions, we’re driving meaningful technological change for companies in virtually every industry.

As a CSM, your focus will be to own key customer relationships, focused on the customer experience and outcomes for a portfolio of accounts. You act as the central point of alignment across teams, ensuring services are delivered in line with customer objectives, risks are proactively managed, and value is continuously realized.

This role is ideal for a proactive, commercially aware, and customer-focused professional who can operate across multiple stakeholders and drive meaningful outcomes. The CSM plays a key role in delivering a consistent, end-to-end experience across Sales, Professional Services, Managed Services, and Operations.

What You’ll Do

Be accountable for all aspects of customer experience for the portfolio of 10-25 clients, assigned to you
Establish trusted/strategic advisor relationship with clients and drive continued value of our solutions and growth within the portfolio
Establish and drive the governance model to monitor service deliverables and improvement opportunities (customer meetings, roadmap sessions, project calls, customer health checks, SLA reporting, financial oversight)
Work with customers to establish critical goals and KPI’s I.e., Customer Success Planning
Be aware of all incidents, projects and activities that CDW’s Managed and Professional Services are engaged in for your assigned customers
Be customer advocate, bringing topics of interest and concern to leaderships attention before the customer’s business is impacted
Contribute to continuous improvement initiatives and adoption of CX tools and processes (e.g., Gainsight)

Must-have

What you need to succeed:

College or University Degree in a relevant field (Computer Science, Management Information Systems) or comparable work experience
5+ years of experience in a customer-facing role within a technology or services environment (e.g., Customer Success, Service Delivery, Account Management)
ITIL foundations certification
B2B relationship intelligence, including an ability to read and understand contractual obligations, service level agreements and scope definition
Proven ability to execute multiple tasks efficiently and effectively. Must be able to delegate effectively and have ability to provide deliverables on time and on budget
The ability to drive successful change by motivating and influencing others not in a direct reporting capacity
Excellent presentation skills - must be comfortable talking to teams from engineering level upwards to C-level
Technical certifications (current within the last 5 years) from any of the following vendors: Cisco, EMC, Palo Alto, Checkpoint, F5, RSA, Linux, VMware, Microsoft

Nice-to-have

Advanced ITIL Certification at the Practitioner or higher level
Experience with Customer Success tools (e.g. Gainsight)
Lean/Six Sigma Belt Certification at the Green Belt or higher level
Business Relationship Management Professional Certification (BRMP)
Ability to obtain and maintain Canadian Security clearance

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances - not replaces - human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do - it’s how we do it. At CDW we act as one - building trust, speaking candidly, and working together to achieve more. We play to win - focusing on what matters most and delivering for our customers. And we think forward - staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees - working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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More about this job

Responsibilities

The Customer Success Manager is responsible for managing a portfolio of 10-25 clients, ensuring service delivery aligns with customer objectives and outcomes. They act as a strategic advisor, monitoring service deliverables, managing risks, and driving value through proactive engagement and governance.

Requirements

Candidates must have a degree in a relevant field and at least 5 years of experience in a customer-facing technology or services role. Proficiency in ITIL foundations, B2B relationship management, and the ability to communicate effectively with stakeholders from engineering to C-level are required.

Skills

Customer Success
Account Management
Service Delivery
ITIL
B2B Relationship Management
Project Management
Financial Oversight
SLA Reporting
Stakeholder Management
Customer Advocacy
Technical Consulting
KPI Management
Change Management
Presentation Skills
Gainsight

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
IT Solutions
Managed Services
Professional Services
ITIL
Gainsight
SLA
KPI
B2B
Account Management
Service Delivery
Cisco
EMC
Palo Alto
Checkpoint
F5
RSA
Linux
VMware
Microsoft
Lean Six Sigma
BRMP
Customer Experience
Strategic Advisor
Governance Model
Financial Oversight
Change Management
Stakeholder Management
IT Consulting
Technology Solutions

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