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Added 1 min ago
Business Manager, Director - COO Group
RBC
Toronto, ON
Full-time
Lead change management efforts to drive adoption of new digital tools, platforms, and ways of working across the organization
Added 1 min ago
Senior Manager, Data Products
Pelmorex
Oakville, ON
Full-time
We are seeking a Senior Manager, Data Products to execute and grow Pelmorex's data business: the audience, attribution, and distribution products we sell to agencies, brands, and partners,…
Added 1 min ago
NetSuite Delivery Manager | Products, Construction, and Energy
Plative
Canada
As a Delivery Manager at Plative, you will own the delivery outcomes of a pod of NetSuite consultants and serve as a trusted advisor to your clients. You will report to the Director of…
Added 1 min ago
Mgr Quality Assurance
Refresco
Calgary, AB
Full-time
Reporting to the Plant Manager, the Manager of Quality Assurance/SQF Practitioner oversees the quality assurance department with responsibility for total product/package quality, cost…
Added 1 min ago
Quality Supervisor
Refresco
Calgary, AB
Full-time
Reporting to the Manager Quality Assurance, the Quality Supervisor is responsible for overseeing the day to day Quality operations including the implementation and monitoring of quality,…
Added 1 min ago
Senior Payroll Analyst
Co-op
Saskatoon, SK
Full-time
You will be part of our larger Payroll Services team, reporting to the Senior Manager, Payroll Services. You will work alongside other Payroll Analysts and Payroll Associates, supporting…
Added 14 mins ago
Project Manager - Project REACH- Temporary Full-Time 2025-14137 (2025-14137)
Sunnybrook
Toronto, ON
Full-time
Sunnybrook Health Sciences Centre is seeking an experienced Project Manager to support the successful implementation of our Hospital Information System (HIS). This role will be instrumental…
Added 14 mins ago
Care Coordinator | Lifemark CORE Physiotherapy & Rehabilitation
Lifemark Health Group
Sackville, NB
Full-time
…Company, Canada's premier and most comprehensive healthcare management organization; we're dedicated to one belief: when you move better, you feel better. If this philosophy resonates with…
Added 14 mins ago
GEM Nurse
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
The Geriatric Emergency Management (GEM) Registered Nurse is an advanced practice nurse who provides expert clinical assessment, intervention, and care coordination for frail older adults…
Added 14 mins ago
Program Manager
Iris Software Inc.
Toronto, ON
Contract
Iris's direct client, one of the Top 5 Bank in Canada, is looking to hire a Program Manager a long-term opportunity at Toronto, ON (Hybrid).
Added 14 mins ago
Project Manager
WSP in Canada
SK · Saskatchewan, Canada
Full-time
Oversee project delivery performance including scope, schedule, cost, forecasting, and change management.
Added 14 mins ago
Project Manager
WSP in Canada
Saskatoon, SK
Full-time
Oversee project delivery performance including scope, schedule, cost, forecasting, and change management.
Added 14 mins ago
Assistant Manager
JYSK Canada
Winnipeg, MB
Full-time
As the Assistant Manager, you will assist the store management team in instilling the company values and customer promises within your team and in the store through modeling, coaching, and…
Added 14 mins ago
Project Manager (Water / Wastewater Construction)
Maple Reinders
Burnaby, BC
$100,000 to $125,000 CAD / year
Full-time
Payment requisitions and change management between Maple, client, sub-trades, and suppliers.
Added 14 mins ago
Construction Site Manager/Responsable de chantier
InVision Staffing Services Inc.
Montreal, QC · Greater Montreal Metropolitan Area
$200,000 to $250,000 CAD / year
Full-time
Drive site change management, including variation orders and subcontractor follow-ups.
Added 14 mins ago
Occupational Therapist, HART Hub
Peterborough Regional Health Centre
Peterborough, ON
$40.36 to $56.3 CAD / hour
Full-time
Position: Occupational Therapist Clinical Case Manager – HART Hub
Added 14 mins ago
Project Manager
WSP in Canada
Regina, SK
Full-time
Oversee project delivery performance including scope, schedule, cost, forecasting, and change management.
Added 14 mins ago
Senior Purchasing Specialist
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
Toronto, ON
Full-time
…supporting Parliament; we’re a dynamic team dedicated to driving change and making an impact every…
Added 14 mins ago
Project Manager
WSP in Canada
Winnipeg, MB
Full-time
Oversee project delivery performance including scope, schedule, cost, forecasting, and change management.
Added 14 mins ago
Project Manager
WSP in Canada
AB · Edmonton, AB
Full-time
Oversee project delivery performance including scope, schedule, cost, forecasting, and change management.
Added 14 mins ago
Project Manager
WSP in Canada
Calgary, AB
Full-time
Oversee project delivery performance including scope, schedule, cost, forecasting, and change management.
Added 14 mins ago
Salesforce Administrator
Invest Nova Scotia
NS · Nova Scotia, Canada
$71,790 to $87,269 CAD / year
Full-time
Experience with system integrations, testing, releases, change management, or end-user training is considered an asset.
Added 16 mins ago
Operational Procurement Specialist
Metso
Montreal, QC
$82,100 to $100,400 CAD / year
…including requisition and purchase order processing, backlog management, inbound process monitoring, and supplier follow-up activities. You will play a key role in ensuring the timely…
Added 16 mins ago
Retail Execution Manager
Canadian Tire Corporation
MB · SK
Full-time
Teaching and training the store management and team on operations, Logistics, Receiving product flow, eCommerce and Operational Best Practices.
Added 16 mins ago
Retail Execution Manager
Canadian Tire Corporation
ON
Full-time
Teaching and training the store management and team on operations, Logistics, Receiving product flow, eCommerce and Operational Best Practices.

CDW

Customer Success Manager

Toronto, ON, Canada
Mississauga, ON, Canada
AB, Canada
BC, Canada

Job type: Full-time
Experience: 5+ years of experience in a customer-facing role within a technology or services environment (e.g., Customer Success, Service Delivery, Account Management)
Posting language: English
Posted: Sep 21, 2026

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Original job description

ITS – Customer Success Manager (CSM)

At CDW, we highly value the energy and commitment you bring to your job every day. Our Customer Success Manager (CSM) role is an exceptional opportunity for a motivated, self-starter to grow and advance their career at an innovative, multi-billion-dollar Fortune 200 leader. The number one name in Canada for IT solutions, we’re driving meaningful technological change for companies in virtually every industry.

As a CSM, your focus will be to own key customer relationships, focused on the customer experience and outcomes for a portfolio of accounts. You act as the central point of alignment across teams, ensuring services are delivered in line with customer objectives, risks are proactively managed, and value is continuously realized.

This role is ideal for a proactive, commercially aware, and customer-focused professional who can operate across multiple stakeholders and drive meaningful outcomes. The CSM plays a key role in delivering a consistent, end-to-end experience across Sales, Professional Services, Managed Services, and Operations.

What you’ll do:

Be accountable for all aspects of customer experience for the portfolio of 10-25 clients, assigned to you
Establish trusted/strategic advisor relationship with clients and drive continued value of our solutions and growth within the portfolio
Establish and drive the governance model to monitor service deliverables and improvement opportunities (customer meetings, roadmap sessions, project calls, customer health checks, SLA reporting, financial oversight)
Work with customers to establish critical goals and KPI’s I.e., Customer Success Planning
Be aware of all incidents, projects and activities that CDW’s Managed and Professional Services are engaged in for your assigned customers
Be customer advocate, bringing topics of interest and concern to leaderships attention before the customer’s business is impacted
Contribute to continuous improvement initiatives and adoption of CX tools and processes (e.g., Gainsight)

What you need to succeed:Must-have:

College or University Degree in a relevant field (Computer Science, Management Information Systems) or comparable work experience
5+ years of experience in a customer-facing role within a technology or services environment (e.g., Customer Success, Service Delivery, Account Management)
ITIL foundations certification
B2B relationship intelligence, including an ability to read and understand contractual obligations, service level agreements and scope definition
Proven ability to execute multiple tasks efficiently and effectively. Must be able to delegate effectively and have ability to provide deliverables on time and on budget
The ability to drive successful change by motivating and influencing others not in a direct reporting capacity
Excellent presentation skills - must be comfortable talking to teams from engineering level upwards to C-level
Technical certifications (current within the last 5 years) from any of the following vendors: Cisco, EMC, Palo Alto, Checkpoint, F5, RSA, Linux, VMware, Microsoft

Nice-to-have:

Advanced ITIL Certification at the Practitioner or higher level
Experience with Customer Success tools (e.g. Gainsight)
Lean/Six Sigma Belt Certification at the Green Belt or higher level
Business Relationship Management Professional Certification (BRMP)
Ability to obtain and maintain Canadian Security clearance

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances - not replaces - human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do - it’s how we do it. At CDW we act as one - building trust, speaking candidly, and working together to achieve more. We play to win - focusing on what matters most and delivering for our customers. And we think forward - staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees - working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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More about this job

Responsibilities

The Customer Success Manager owns key customer relationships, ensuring services are delivered in line with objectives and value is continuously realized. They act as a central point of alignment across sales, professional services, and operations to manage risks and drive customer outcomes.

Requirements

Candidates must have a degree in a relevant field and at least 5 years of experience in a customer-facing technology role. Proficiency in ITIL foundations and the ability to manage complex B2B relationships and contractual obligations are essential.

Skills

Customer Success
Account Management
Service Delivery
ITIL
B2B Relationship Management
Stakeholder Management
Project Management
SLA Reporting
Financial Oversight
Customer Advocacy
Change Management
Presentation Skills
Technical Consulting
Gainsight
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
IT Solutions
Managed Services
Professional Services
ITIL
Gainsight
SLA
KPI
B2B
Cisco
VMware
Microsoft
Lean Six Sigma
BRMP
Account Management
Service Delivery
Stakeholder Management
Strategic Advisor
Customer Experience
Cloud Computing
Infrastructure
Change Management
Governance Model
Risk Management
Technical Certification
Fortune 200
Technology Solutions
Customer Advocacy
Project Management

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