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Added 20 mins ago
Senior Analyst GWO Business Risk Management, Toronto
Scotiabank - Global Banking and Markets
Toronto, ON
Full-time
…mergers & acquisitions); fixed income and equity underwriting, sales, trading and research; prime services (prime brokerage and stock lending); foreign exchange sales and trading; commodity…
Added 20 mins ago
Building Maintenance Service Manager
Experis Canada
Montreal, QC
Contract
We are looking for a Service & Operations Manager to lead service, repair, and maintenance operations within an industrial machinery environment. The ideal candidate will have strong…
Added 20 mins ago
Divisional Director, Engineering
Senstar
Ottawa, ON
Full-time
Develop people deliberately: coach a first-time development manager, progress a technical lead toward formal team leadership, and advance early-career engineers into independent development…
Added 20 mins ago
Business Development Manager
Contract Professionals Canada Inc.
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
Business Development Manager – Energy & Engineering Staffing
Added 21 mins ago
Operations Manager, GTA Aggregates
Amrize
Mississauga, ON
Join Amrize as a Operations Manager, GTA Aggregates and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company…
Added 21 mins ago
Senior Supervisor Accounting - Automotive Finance - Anjou, Quebec
Scotiabank
QC · Anjou, QC
…Operations unit including performing the functions of the Senior Manager Operations in his/her absence. This job requires the supervision of staff who are responsible…
Added 36 mins ago
Logistics Coordinator/Coordonnateur ou coordonnatrice de la logistique (Calgary)
Konica Minolta Business Solutions, U.S.A., Inc.
Calgary, AB
Full-time
Ensure the Warehouse Manager reviews signed count sheets before posting.
Added 36 mins ago
Managed Svcs Service Manager III
Equinix
Toronto, ON
Full-time
Experience coordinating and collaborating with cross-functional stakeholders including Sales, Billing, Operations, IBX/Data Center Operations, Service Delivery, Technical Support,…
Added 36 mins ago
Technical Account Manager
Benevity
Remote, Canada
$61,800 to $84,920 CAD / year
Full-time · Remote
Benevity’s Technical Account Manager (TAM) will play a pivotal role in establishing and nurturing strong relationships with our clients. The TAM will be the bridge between the technical…
Added 36 mins ago
Technical Account Manager - Term
Benevity
Remote, Canada
Full-time · Remote
Benevity’s Technical Account Manager (TAM) will play a pivotal role in establishing and nurturing strong relationships with our clients. The TAM will be the bridge between the technical…
Added 36 mins ago
Technical Account Manager - Term
Benevity
Remote, Canada
$61,800 to $84,920 CAD / year
Full-time · Remote
Benevity’s Technical Account Manager (TAM) will play a pivotal role in establishing and nurturing strong relationships with our clients. The TAM will be the bridge between the technical…
Added 36 mins ago
Technical Account Manager
Benevity
Remote, Canada
Full-time · Remote
Benevity’s Technical Account Manager (TAM) will play a pivotal role in establishing and nurturing strong relationships with our clients. The TAM will be the bridge between the technical…
Added 36 mins ago
Divisional Director, Engineering
Pivot + Edge
Ottawa, ON
Full-time
Develop people deliberately: coach a first-time development manager, progress a technical lead toward formal team leadership, and advance early-career engineers into independent development…
Added 36 mins ago
Material Handler
Culligan of Canada
Edmonton, AB
$23 to $24 CAD / hour
Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 49 mins ago
Business Intelligence Intern
BESTSELLER
Montreal, QC
Internship
Assist in building and maintaining dashboards and reports (KPIs, sales, performance, operations).
Added 49 mins ago
Associate Product Manager
ORION Ontario's Research and Education Network
Toronto, ON
Full-time
As an Associate Product Manager, you will play a hands-on role in supporting the development, launch, and continuous improvement of ORION’s products and services. Working closely with the…
Added 50 mins ago
Senior Manager, Strategic Partnerships & Business Development
The Canadian Real Estate Association | L'Association canadienne de l'immobilier
Ottawa, ON
$135,000 to $155,000 CAD / year
Full-time
We are seeking an experienced Senior Manager, Partnerships & Business Development, to lead the development and implementation of an integrated partnership and sponsorship model across CREA.
Added 50 mins ago
Territory Manager
Diversey
Toronto, ON · Greater Toronto Area, Canada
Full-time
The Territory Manager will be responsible for driving sales growth, building strong customer relationships, and delivering hygiene and cleaning solutions across assigned accounts in the…
Added 50 mins ago
Principal Department Manager, Department Manager, Civil and structural engineering for hydropower
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
Full-time
…responsible for departmental talent development, performance, technical excellence and sustainable growth. You’ll work closely with project teams in various disciplines and BBA leadership…
Added 50 mins ago
Territory Manager - King City, Richmond Hill, Bradford, Newmarket
Diversey
Toronto, ON · Greater Toronto Area, Canada
Full-time
The Territory Manager will be responsible for driving sales growth, building strong customer relationships, and delivering hygiene and cleaning solutions across assigned accounts in the…
Added 50 mins ago
National Account Director
OPENLANE
Toronto, ON · Greater Toronto Area, Canada
Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 50 mins ago
Principal Department Manager, Department Manager, Civil and structural engineering for hydropower
BBA Consultants
Montreal, QC
Full-time
…responsible for departmental talent development, performance, technical excellence and sustainable growth. You’ll work closely with project teams in various disciplines and BBA leadership…
Added 50 mins ago
Director of Client Accounts
Starport Managed Services
Toronto, ON
Full-time
· Collaborate with the Client Support Manager to ensure clients receive timely and accurate product updates, quotes and order fulfillment
Added 50 mins ago
Personal Lines Account Manager
KRGinsure
Mississauga, ON
Full-time
We are seeking a Personal Lines Account Manager who excels in providing comprehensive client service. In this role, you will manage a portfolio of accounts and support clients with their…
Added 50 mins ago
Account Manager
Hilti Canada
AB · Edmonton, AB
Full-time
…schedule that best suits you and your customers. You’ll make sales by maintaining customer relationships, demonstrating our latest tools on the spot, and providing high level customer…

CDW

Customer Success Manager

Toronto, ON, Canada
Mississauga, ON, Canada
AB, Canada
BC, Canada

Job type: Full-time
Experience: 5+ years of experience in a customer-facing role within a technology or services environment (e.g., Customer Success, Service Delivery, Account Management)
Posting language: English
Posted: Sep 21, 2026

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Original job description

ITS – Customer Success Manager (CSM)

At CDW, we highly value the energy and commitment you bring to your job every day. Our Customer Success Manager (CSM) role is an exceptional opportunity for a motivated, self-starter to grow and advance their career at an innovative, multi-billion-dollar Fortune 200 leader. The number one name in Canada for IT solutions, we’re driving meaningful technological change for companies in virtually every industry.

As a CSM, your focus will be to own key customer relationships, focused on the customer experience and outcomes for a portfolio of accounts. You act as the central point of alignment across teams, ensuring services are delivered in line with customer objectives, risks are proactively managed, and value is continuously realized.

This role is ideal for a proactive, commercially aware, and customer-focused professional who can operate across multiple stakeholders and drive meaningful outcomes. The CSM plays a key role in delivering a consistent, end-to-end experience across Sales, Professional Services, Managed Services, and Operations.

What you’ll do:

Be accountable for all aspects of customer experience for the portfolio of 10-25 clients, assigned to you
Establish trusted/strategic advisor relationship with clients and drive continued value of our solutions and growth within the portfolio
Establish and drive the governance model to monitor service deliverables and improvement opportunities (customer meetings, roadmap sessions, project calls, customer health checks, SLA reporting, financial oversight)
Work with customers to establish critical goals and KPI’s I.e., Customer Success Planning
Be aware of all incidents, projects and activities that CDW’s Managed and Professional Services are engaged in for your assigned customers
Be customer advocate, bringing topics of interest and concern to leaderships attention before the customer’s business is impacted
Contribute to continuous improvement initiatives and adoption of CX tools and processes (e.g., Gainsight)

What you need to succeed:Must-have:

College or University Degree in a relevant field (Computer Science, Management Information Systems) or comparable work experience
5+ years of experience in a customer-facing role within a technology or services environment (e.g., Customer Success, Service Delivery, Account Management)
ITIL foundations certification
B2B relationship intelligence, including an ability to read and understand contractual obligations, service level agreements and scope definition
Proven ability to execute multiple tasks efficiently and effectively. Must be able to delegate effectively and have ability to provide deliverables on time and on budget
The ability to drive successful change by motivating and influencing others not in a direct reporting capacity
Excellent presentation skills - must be comfortable talking to teams from engineering level upwards to C-level
Technical certifications (current within the last 5 years) from any of the following vendors: Cisco, EMC, Palo Alto, Checkpoint, F5, RSA, Linux, VMware, Microsoft

Nice-to-have:

Advanced ITIL Certification at the Practitioner or higher level
Experience with Customer Success tools (e.g. Gainsight)
Lean/Six Sigma Belt Certification at the Green Belt or higher level
Business Relationship Management Professional Certification (BRMP)
Ability to obtain and maintain Canadian Security clearance

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances - not replaces - human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do - it’s how we do it. At CDW we act as one - building trust, speaking candidly, and working together to achieve more. We play to win - focusing on what matters most and delivering for our customers. And we think forward - staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees - working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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More about this job

Responsibilities

The Customer Success Manager owns key customer relationships, ensuring services are delivered in line with objectives and value is continuously realized. They act as a central point of alignment across sales, professional services, and operations to manage risks and drive customer outcomes.

Requirements

Candidates must have a degree in a relevant field and at least 5 years of experience in a customer-facing technology role. Proficiency in ITIL foundations and the ability to manage complex B2B relationships and contractual obligations are essential.

Skills

Customer Success
Account Management
Service Delivery
ITIL
B2B Relationship Management
Stakeholder Management
Project Management
SLA Reporting
Financial Oversight
Customer Advocacy
Change Management
Presentation Skills
Technical Consulting
Gainsight
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
IT Solutions
Managed Services
Professional Services
ITIL
Gainsight
SLA
KPI
B2B
Cisco
VMware
Microsoft
Lean Six Sigma
BRMP
Account Management
Service Delivery
Stakeholder Management
Strategic Advisor
Customer Experience
Cloud Computing
Infrastructure
Change Management
Governance Model
Risk Management
Technical Certification
Fortune 200
Technology Solutions
Customer Advocacy
Project Management

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