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Added 9 days ago
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC
Full-time
As Guidewire Business Systems Analyst (BSA), you’ll join a team contributing to a strategic transformation program in property and casualty insurance. You’ll help to further develop…
Added 8 days ago
Senior Financial Analyst, Shared Services (18 Month Contract)
THE EMPIRE LIFE INS. CO
Toronto, ON · Kingston, ON · Montreal, QC
Full-time · Contract
Empire Life is looking to hire a Senior Financial Analyst to join our team on an 18-Month Contract! We are actively seeking candidates to fill a current, open position.
Added 25 days ago
Laboratory Analyst - Kearl
Bureau Veritas
Fort McMurray, AB
Laboratory Analyst 1 - Oil Sands Laboratory – Kearl Lake
Added 9 days ago
Guidewire Systems Business Analyst (BSA) - Brokerage Program
Maarut
Quebec, QC
Contract
Guidewire Systems Business Analyst (BSA), you will join a team contributing to
Added 8 days ago
Job Cost Analyst
Badger Infrastructure Solutions
Red Deer, AB
Full-time
The Job Cost Analyst will collect and analyze financial information (e.g., inventory purchases, labor costs) related to the organization’s expenses, seeking ways to improve accuracy of…
Added 8 days ago
Job Cost Analyst
Badger Infrastructure Solutions Ltd
Red Deer, AB
Full-time
The Job Cost Analyst will collect and analyze financial information (e.g., inventory purchases, labor costs) related to the organization’s expenses, seeking ways to improve accuracy of…
Added 8 days ago
Supply Chain Analyst
Gordon Food Service - Canada
Rocky View No 44, AB · Rocky View County, AB
Full-time
Supply Chain Management - knowledge of principles and methods for moving goods by air, rail, sea, or road, including the relative costs and benefits
Added 9 days ago
Supply Chain Analyst
Gordon Food Service
Rocky View No 44, AB · Rocky View County Calgary-Alberta-CGY
Full-time
Supply Chain Management - knowledge of principles and methods for moving goods by air, rail, sea, or road, including the relative costs and benefits
Added 8 days ago
Pension Business Analyst
Insight Global
Canada
Full-time
-Strong understanding of Direct Contribution methods for canadian Pensions
Added 8 days ago
Senior Financial Analyst
Aviva Canada
Markham, ON
Full-time
We are looking for our next Senior Financial Analyst of Finance Business Partnering. This role works within a highly professional and strategically focused business partnering team…
Added 8 days ago
Part-Time Internship - Asset Management Analyst (Students and New Grads)
BGIS
Markham, ON
Part-time
The Asset Management Analyst (Intern) plays a major lead role in designing and building BGIS’s building data collection system. The system is designed for collecting environmental,…
Added 9 days ago
Entry Level Advisory Development Program - Strategy Analyst - Canada - NAELFY27
Accenture
Toronto, ON · Montreal, QC · Calgary, AB
Full-time
Launch your career at the forefront of innovation by joining one of Accenture's Analyst Development Programs. You'll apply your unique skills and perspective to help leading organizations…
Added 9 days ago
Senior Financial Analyst
Aviva
Markham, ON
We are looking for our next Senior Financial Analyst of Finance Business Partnering. This role works within a highly professional and strategically focused business partnering team…
Added 9 days ago
Senior Business Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$70 to $85 CAD / hour
Contract
…ambiguous challenges with organization-wide impacts, devising new methods using strong analytic and inductive…
Added 9 days ago
Supervised Instructor Therapist (academy setting)
Monarch House
Toronto, ON
Part-time
Uses systematic methods and behavioural strategies to support client in changing their behaviour
Added 9 days ago
Part-Time Internship - Asset Management Analyst (Students and New Grads)
BGIS
Markham, ON
Part-time
The Asset Management Analyst (Intern) plays a major lead role in designing and building BGIS’s building data collection system. The system is designed for collecting environmental,…
Added 9 days ago
Mgr, Theatrical Dist (CAN)
Amazon
Toronto, ON
…booking content in theatres. The ideal candidate is a rigorous analyst with deep expertise in business intelligence and data-driven decision-making, coupled with a strong understanding of…
Added 9 days ago
Senior Analyst - Pricing Strategy
Staples Canada
Richmond Hill, ON
Full-time
Pricing strategy analyst will be instrumental in the development of Staples Canada’s pricing strategy and ensuring price competitiveness in the market. This role is required to be skilled…
Added 10 days ago
Senior Manager, Competitive Intelligence
SOTI
Mississauga, ON
Full-time
Develop scalable CI research methods, source standards, knowledge repositories and tooling that make validated competitive insight easy to access and reuse across the organization.
Added 10 days ago
Accounts Payable Analyst - Brampton, ON
SUPPLYONE INC.
Brampton, ON
$52,000 to $55,000 USD / year
Full-time
The Accounts Payable (A/P) Analyst is responsible for managing the full cycle of accounts payable for the company, ensuring accurate and timely processing of vendor invoices, payments, and…
Added 9 days ago
Process Engineering Analyst, Continuous Improvement & Data Insights Co-op (12 to 16 month Term)
CIBC
Toronto, ON
Full-time
As a Process Engineering Analyst, Continuous Improvement and Data Insights Co-op for the Complaints Management Program (CMP), you will support the CMP’s mandate by helping to optimize the…
Added 11 days ago
Analyst, Business Systems
Fraser Health
Surrey, BC
Full-time
The Analyst, Business Systems, Health Informatics - Community and Primary Care, is responsible for providing a range of business and systems analysis and support services to the community…
Added 11 days ago
Analyst, Business Systems
Fraser Health
Surrey, BC
Temporary
The Analyst, Business Systems, Health Informatics - Community and Primary Care, is responsible for providing a range of business and systems analysis and support services to the community…
Added 10 days ago
Senior Field Services Analyst
Wenco (a Hitachi Construction Machinery subsidiary)
Richmond, BC
Reporting to the Client Services Manager, North America, the Senior Field Services Analyst leads complex and higher-risk field work across Wenco's hardware, network and software systems, at…
Added 9 days ago
Senior Field Services Analyst
Wenco International Mining Systems
Vancouver, BC · Greater Vancouver, BC
Full-time
Reporting to the Client Services Manager, North America, the Senior Field Services Analyst leads complex and higher-risk field work across Wenco's hardware, network and software systems, at…

Closed listing

CDW

Sr Analyst

Mississauga, ON, Canada

Pay: Salary : $75,000
Job type: Full-time
Closing date: Oct 18, 2026
Posting language: English
Posted: Sep 18, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Senior Analyst provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes and bug fixes; handling troubleshooting; packets capture; configurations; restoring from back up; repair for appliances, networks, and infrastructure, and other system issues.

This role upholds defined service level agreements (SLA) and customer service excellence. The Sr. Analyst continues to develop a platform of technical expertise.

What You’ll Do

Services Delivery - 24x7 Support (70%)

Monitors and resolves support requests. Escalates unresolved issues to senior team members and/or manager(s)
Performs deep analysis of the operating system. Handles cyber incidents, system crashes and bug fixes. Handles troubleshooting, packets captures, configurations, restoring from back up, and repair for appliances, networks, infrastructure, and other system issues. Issues may multiple interactions with clients and/or vendors to resolve
Identifies efficiencies and improvements in workflow, thus reducing false-positives in client environments
Performs root cause analysis and collaborates with Consultants and other Analysts to solve repetitive system performance or configuration problems
Provides technical knowledge transfer to clients and internal department on low complexity problems
Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
Applies Trusted Advisor techniques to build up client trust and influence loyalty

Professional Development (30%)

Provides mentorship and guidance to less senior resources as a trusted advisor in the application of Sirius methodologies and the use of tools and templates to troubleshoot client requests
Attends training sessions or shadowing activities, and obtains industry related certifications as determined by the Manager

Must-Have

What You Need to Succeed:

Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field
Has one of the following required combinations of technical certifications and experience:
Holds technical certifications for at least three (3) technologies for which Forsythe Technology provides managed security services* and has at least one (1) year of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in a Security Operations Centre
Holds technical certifications for at least two (2) technologies for which Forsythe Technology provides managed security services* and has at least two (2) years of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in Security Operations Centre
Holds at least one (1) technical certification for a technology for which Forsythe Technology provides managed security services* and has at least four (4) years of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in Security Operations Centre
Managed Security Services technical certifications may include, but are not limited to: Check Point: CCSA, CCSE: Cisco; CCNA-Security, CCNP – Security, CCIE – Security; Blue Coat: BCCPA, BCCPE; Palo Alto: ACE, PCNSE; QRadar; SANS GCIA, GCIH, Splunk, LogRhythm, Microsoft Azure, Amazon Web Services (AWS), or similar technology certifications

Other Position Requirements

Positive influence on the floor
Is approachable, helps teammates
Willing participant in coaching system, always learning
Experience with direct call handling/ticket management in a client-based support environment
Experience with direct system engineering or support involving hardware, software and services at an enterprise level for at least one product line in Managed Security Services
Direct experience working with internal and external teams to troubleshoot simple configuration hardware, software, and services
Demonstrated understanding of company products and services and IT infrastructure systems
Demonstrated ability to investigate less complex problems where analysis of data requires evaluation of identifiable factors from multiple IT infrastructure systems
Demonstrated ability to establish positive working relationships and contribute to measurable team and/or organizational objectives in a consulting environments
Demonstrated ability to achieve high level of Customer Satisfaction on all engagements
Demonstrated good judgment in selecting methods and techniques for meeting technical requirements within the context of best practices, and making recommendations necessary to achieve targeted objective
Proven ability to collaborate, ensuring that others input is gathered and discussed
Demonstrated ability to provide technical guidance to less experienced team members
Demonstrated ability to work under minimal supervision, using latitude for independent judgment
Demonstrated resourcefulness in working with disparate clients and internal departments to deliver technical services
Demonstrated verbal and written communication skills
Demonstrated Word, Excel, Visio, PowerPoint, and Outlook skills

Nice-to-have

Cloud security experience with Microsoft Azure or Amazon Web Services (AWS)
Palo Alto and/or Check Point Certification
IBM QRadar and Exabeam experience
Previous work experience in a Managed Services Security Operations Centre (SOC)

Essential Functions

The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

Salary : $75,000

We make technology work so people can do great things.    

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

About employer

More about this job

Responsibilities

The Senior Analyst provides 24/7 technical support, including cyber security analysis, system troubleshooting, and root cause analysis for infrastructure and network issues. They also mentor less senior team members and ensure service level agreements are met through effective incident management.

Requirements

Candidates must hold a bachelor's degree or diploma in a technology-related field and possess specific technical certifications alongside 1-4 years of relevant IT support experience. Proficiency in firewall administration, SIEM tools, and cloud security in a client-focused environment is required.

Skills

Cyber security analysis
Operating system analysis
Troubleshooting
Packet capture
Firewall configuration
SIEM tools
Cloud security
Root cause analysis
SLA management
Technical support
Incident handling
Mentorship
System engineering
Infrastructure support
Customer service

Visa sponsorship

Not detected in the job text

Keywords

Cyber security
Operating system
Firewall
Palo Alto
Checkpoint
SIEM
Cloud security
Azure
AWS
QRadar
Exabeam
Managed services
SOC
SLA
Infrastructure
Troubleshooting
Root cause analysis
Technical support
Network
Hardware
Software
Mentorship
Consulting
Incident management
Service delivery

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